idEA E Commerce Short Course Sutedjo Tjahjadi

Managing Director, Datacomm Cloud Business

cloud.datacomm.co.id

E-Commerce Sales Growth

Source: Internet Retailer Top 500 | eMarketer | SHOP.org State of Retail Online Report 2014

E- Commerce di Indonesia

E- Commerce Infrastucture Options

Hosted e-Store

DedicatedHardware

Cloud Computing

E-Commerce Platform Consideration

5

Scalability Reliability User ExperienceSecurity

E-Commerce Facts

6

OF ONLINE RETAILERS WORRY THAT their current eCommerce platform can't support their global goals.

78%STUDIES SHOW THAT PAGE LOADS

OVER 2 SECONDS NEGATIVELY AFFECTS CONVERSATIONS

OF RETAILERS HAVE DIFFICULTY INTEGRATINGback-office technology across their channels

40%WITH ECOMMERCECan Deliver An Omnichannel* Customer Experience

40%ONLY

Source : -CenturyLink internal survey-Statista: http://www.statista.com/statistics/232285/reasons-for-online-shopping-cart-abandonment

* Omnichannel is the use of a variety of channels in a customer's shopping experience including research before a purchase.

OF CUSTOMERS stated that DATA SECURITY is a major factor when they choose who to shop from online

50% of customers abandoned their shopping cart due to concerns over PAYMENT SECURITY

17%

7Cost in lost traffic or revenues when a customer-facing website is down for one hour

Cost in lost traffic or revenues when a customer-facing website is down for one hour on Cyber Monday

Source : http://www.emc.com/collateral/analyst-reports/h12493-ar-2013-ecommerce-cyber-crime-report.pdf

E-Commerce Facts

8Source : http://www.emc.com/collateral/analyst-reports/h12493-ar-2013-ecommerce-cyber-crime-report.pdf

E-Commerce Facts

9

Scalabil i tyReliabil i tyWe guarantee superior

performance and uptime SLA 99.99%

Our platform enables you to increase or decrease

capacity within minutes, not hours or days.

Agility Means

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Autoscale your infrastructure

Horizontal Autoscale

Ensure the number of servers increases automatically during

demand spikes to maintain performance, and decreases

automatically during demand lulls to minimize costs.

Efficiently Respond to Peak Usage with Autoscale

Vertical Autoscale

Automatically rightsize the compute capacity of your servers during

demand spikes and lulls.

Scalability

Scalable

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Automatically respond to Peak Usage with Autoscale

Vertical autoscale Horizontal autoscale

Scalability

Cloud - Automate IT Operation

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Control Portal & API. Our intuitive management interface reduces the time required to administer cloud environments. In addition, API enables integration with existing IT systems.

Orchestration & Environment Templates. Use Cloud Blueprints to automate common deployments, and create your own custom templates to replicate in future rollouts.

Self-Service. Create and manage complex cloud environments with seamlessly.

Automate Routine Tasks. Patching, disaster recovery, and other activities can be done in a fraction of the time with Control Portal.

Automation

Cloud Management API

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Security Trend

• Increasing threads, increasing complexity and easier to plan the attach !!

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Common e-Commerce Lifecycle

Technical Elements of e-Commerce Strategy

Source: Rackspace, Building Your e-Commerce Strategyhttp://www.rackspace.com/knowledge_center/whitepaper/building-your-ecommerce-strategy

1

Pemilihan Platform, termasuk strategi re-platforming

2

Security dan compliance, sesuai standar industri

etc

....... ....... ....... ....... ....... .......

....... ....... ....... ....... ....... .......

....... ....... ....... ....... ....... .......

Why e-Commerce Need Security?

Customer sangat memperhatikan keamanan data, privacy, dan keamanan pembayaran

50% 80% 17%

50% customer menyatakan bahwa keamanan data

adalah faktor utama ketika mereka memilih tempat

belanja online

80% customer memilih untuk belanja dari online shop yang

mereka rasa dapat memberikan keamanan terhadap informasi

personal mereka

customer membatalkan belanja mereka karena

khawatir terhadap keamanan pembayaran.

Sumber:1.Deloitte University Press: http://dupress.com/articles/consumer-data-privacy-strategies/2.Statista: http://www.statista.com/statistics/232285/reasons-for-online-shopping-cart-abandonment/

E-Commerce Security Breaches

The malicious software, or malware, was placed on Home Depot point-of-sale terminals, or cash registers, from April to September, the company said in a news release. The malware was found in Home Depot stores in the USA and Canada.

E-Commerce Security Breaches

In the Target breach, hackers were able to steal information on up to 110 million customers during the holiday shopping season, including the financial information of up to some 40 million people.

E-Commerce Security Perspective

Customer Perspective

•Data and information security

•Privacy

Platform Perspective

•Code and Database Security

•Web Security•Payment Security•Fraud Prevention

System Perspective

•System Hardening•Patch and Update Management

Network Perspective

•Detection and Prevention System

•Perimeter Security•Access Control

What Can You Do?

Ada banyak pendekatan dalam keamanan e-commerce. Dengan adanya sertifikasi standar keamanan dalam industri, hal tersebut dapat dijadikan tolak ukur.

Menyatakan bahwa Anda memiliki sistem dan metodologi yang dapat

menjamin keamanan informasi perusahaan.

Menyatakan bahwa sistem Anda terlindungi dalam hal keamanan, ketersediaan, kerahasiaan data,

dan privasi

Standar yang dibuat untuk meyakinkan pelanggan

mengenai keamanan informasi kartu kredit mereka.

Sebagai penyedia jasa e-commerce, memiliki semua sertifikasi di atas merupakan hal kunci, namun sertifikasi PCI DSS adalah hal yang harus Anda fokuskan.

PCI DSS Requirements

Firewall Management

Vendor Default Controls

Data Protection

Data Transmission

Encryption

Anti-virus Controls

System and Application

Security

Data Access Controls

Personal Access Controls

Physical Access Controls

Data and Network Access

Controls

Security Testing

Organization Policy

PeoplePolicy

ProcessPolicy

Technology Policy

Build and Maintain Secure Network

Protect Cardholder

Data

Vulnerability Management

Program

Strong Access Control

Measures

Monitor and Test Network

Information Security Policy

What We Can Help

Link Encryption, Token Based,

Access Control, Intrusion Detection

Firewalls, Content and Malware

Protection, System Authentication

User Authentication,

Smart Cards and Token, Content,

Assurance, Privacy

Secure Application Portals,

Permissions Management,

Single Sign-On

Open Domain PKI, CA, Transaction Signing, Trust

Schemes, Messaging

Trusted Business Applications, Payments, Brokerage, Exchanges, Tendering

Consulting, Design, System Integration, Vulnerability Management, Monitoring

PKI, Smart Card, Digital Signature, Certificate Processing, Mobile

Trust Application Development

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