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REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076. Indian Institute of Technology Bombay

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Page 1: Indian Institute of Technology Bombayiitb.ac.in/sites/default/files/tenders/2015-08/corrigendum... · Indian Institute of Technology Bombay. Tender No. 201500393 Tender Date 17th

REQUEST FOR PROPOSAL

for

Implementation support(PMO Services and Solution Support)

Location: IIT Bombay, Powai, Mumbai 400076.

Indian Institute of Technology Bombay

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Tender No. 201500393

Tender Date 17th July 2015

Item Description Project Management Services and Solution Support for the ERP Installation Project at IIT Bombay

Tender Type Two Bid System  :  Submit bids under two covers. The first cover   should   include   prequalification(covering   section­5) and   minimum   resource   deployment   (covering   section­6) and   should   be   entitled   `Pre­Qualification   and   Resource Deployment   Details’   .   The   second   cover   should   be   the technical  bid and should be entitled `Technical  Bid’.  And both these envelopes are to be put in a bigger cover which should   be   sealed   and   duly   superscribed   with   'Tender Number' and Due Date. 

All   technically   qualified   bidders   should   bid   through Reverse   Auction   (e­procurement)   failing   which   their tender will be rejected.

Last date & time of submission of Tender :

7th August 2015 upto 1.00 p.m.

Place of Submission Materials Management Division, IIT Bombay, Powai, Mumbai 400 076.

Opening Date & Time of tender

7th August 2015 at 3.00 p.m.

Place of Opening Tender

Materials Management Division, IIT Bombay, Powai, Mumbai 400 076.

Tender Fees Tender Fee of Rs. 500/­ (Rs. Five Hundred Only) in the form of Demand Draft in the favour of 'The Registrar, IIT Bombay' payable at Mumbai' to be submitted in Pre­Qualification cover.

Earnest Money Deposit Earnest Money Deposit (EMD) of Rs. 3,00,000/­ (Rs. Three Lakhs Only) in the form of Bank Guarantee to be submitted in Pre­Qualification cover.

Technical Clarification Name           :   Head ASC

Dept             :   Application Software Centre ,IIT Bombay

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Email           :   pic.asc@i itb.ac.in

                        [email protected]

Contact  No. :   022­2576 4747

Any Clarification Name           :   Deputy Registrar

Dept             :   Materials Management Division ,IIT Bombay

Email           :   [email protected]

Contact  No. :   022­2576 8800

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1.0Background     IITB   has   awarded   a   contract   to   implement   SAP   ERP   solution   across   its functions/areas to M/s Atos India Pvt Ltd (ATOs), and project has been kicked off on 16.3.2015.  The ERP solution deployment at IITB is envisaged in span of twenty four months in two waves (Wave I and Wave II) as indicated in the section below:Wave­I comprises of automating core processes and functions during the first year   and   then   the   solution   will   then   be   extended   to   the   student   life­cycle management   during   Wave­II.   All   integration,   data   exchange   and   interfacing needs   between   existing   IITB   applications,   legacy   applications,   3rd   party applications and the proposed ERP system are covered under the contract with ATOS.Kindly   refer   to   the   ERP   tender   documents   namely   ERP   Volume­1   and   ERP Volume­II for details of the project.

2.0Purpose of this document   IITB proposes to seek assistance from reputed consulting organizations during the implementation phases to ensure seamless integration and success of this project.Towards this objective, IITB proposes to seek assistance in SAP enablement and project management under two different activities:•Activity 1: Project Management and Governance: Deployment of a team who will form the PMO and would liaise with IITB and the System Integrator (SI) during the course of the ERP implementation (24 months). Details are covered in subsequent paragraphs.•Activity   2:     Solution   Support:     Provide   necessary   assistance   during   key milestones of the implementation life­cycle: As part of this activity deployment of ERP module experts to assist in review and validation of the solution being deployed and certifying the readiness for the production environment.IIT Bombay invites proposal  from reputed consulting organizations that have proven credentials and experience of working / overseeing on similar complex ERP   implementations   with   public,   government   and   educational   institutes. Preference   would   be   given   to   those   who   have   worked   on   governance   and coordination   with   multiple   SI   on   ERP   implementation   projects   at   higher educational institutes.   

3.0 Scope of work: Activity­13.1 Activity­1: PMO and GovernanceFollowing are the key expectations and deliverables (but not limited to) from the consulting organizations under Activity­1:

1. Setting up of Project Management office (PMO), around existing IITB – ERP governance structure and overall project management on behalf of IITB

2. Coordination   among   stakeholders   for   reviews   and   approvals   of deliverables expected from the SI

3. Coordination among stakeholders for workshop meetings

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4. Manage end user training and coordinate with stakeholders during core team training

5. Participate in the “Steering Committee” to protect interests of IIT Bombay6. Report the gaps as measured against the targets to the steering committee 

and the management7. Review  and  monitor   project   scope,   objectives   and  deliverables   of   the 

project vis­a­vis project time­lines.8. Review quality assurance procedures9. Design, draft and execute operating­level agreements on behalf of IITB10.Negotiate, validate operating­level agreements prepared by ERP vendor 

(like Project Plan, Project Charter, Traceability Matrices etc.)11.Review communication guidelines and practices12.Weekly review of the project progress and scope, benchmark the progress 

of the project vis­e­vis time­lines13.Make necessary adjustments to the project plan for incorporating delays, 

if any14. Identifying   and   tracking   issues   and   risks,   and   recommend   mitigating 

methods.15.Maintain   documentation,   MoM,   track   action   points   to   ensure   the 

mitigation of risks and issues.16.Analyse   change   requests   put   up   by   the   SI   and   assess   whether   such 

requests are for the activities outside the scope of the work.17.For activities identified outside the scope of work, evaluate efforts and 

timelines proposed by SI.18.Review quality of SI documentation and suggest ways to improve it.19.Broad assistance in training programs necessary for change management.20.Manage calendar,   scheduling  meetings  and  time management  of   team 

members across various committees21.Continuous monitoring and periodic progress reports  22.Highlight risks of shortcuts, if any, taken by the SI23.Create a mechanism to escalate issues that do not get resolved by the 

project team, to the steering committee.24. Identify and immediately present gaps as measured against the targets to 

IIT Bombay

3.2 Activity­1: DeliverablesFollowing deliverables should result from the PMO activities (in form of detailed reports, where applicable).

Deliverables Frequency•Overall   Progress   Monitoring   of   the   project   while highlighting risks and issues, and approaches for mitigation of same (as described earlier)

•Daily as well as•Weekly

•Quality Review after each sub­activity •As per schedule•Project   Status   report   comparing   planned   activities   v/s actuals •Monthly

•Participation in Steering Committees •As per schedule

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•Review of Project documentation templates•Before   start   of   each phase.

4.0 Scope of work: Activity­24.1 Business Blueprint review (broadly classified under the following)Note: The bidder is expected to deploy experts with relevant industry experience who understand the business processes. The bidder is also expected to bring in experts to provide pertinent inputs on ERP related control issues.

• Business  Blueprint   (BBP)   review:  Review   the  BBP  documents   to  help ensure deployment of appropriate ERP functionalities, business controls and best practices are included in proposed ERP solution.

• ERP Solution review: Review the final build of SAP solution offered by SI as   proposed   in   the   final   business   blueprint   document,   test   the   SAP enabled business controls,   identify weaknesses and suggest  controls as per best practices

4.2 Following are the key expectations and deliverables (but not limited to) from the consulting organizations

1. To check comprehensiveness of the TO BE documents and BBPs2. Envisage   the   complete   SAP   landscape   from   Input/output   links   from 

business process3. Assess  efficacy of   control  checkpoints  employed by SI   in   the  business 

process to mitigate process risks and suggest additions / modifications4. Ensure   flexibility   of   the   documented   SAP   organization   structure   to 

accommodate scalability of business5. Participate  in TO BE and BBP workshops and discussions and provide 

pertinent inputs6. Ensuring proper mapping of all FRS and AS IS processes in the TO BE 

documents and BBPs7. Ensuring use of proper tools used by the SI for the BBP8. Help IIT Bombay with assessment of choice made by the SI for various 

business processes and suggest better alternatives, where scope for the same exists

9. Assess the completeness of the  identified business requirements10.Assess   efficacy   of   solutions   suggested   by   the   SI   and   alternatives   for 

workaround solutions considering the control requirements11.Review the finalized enterprise structure proposed by the SI and check its 

adoption within SAP12.Resolve issues arising from the TO BE documents and BBPs13.Provide comprehensive TO BE and BBP Review reports

4.3 User Acceptance Testing(UAT)1. Review the UAT Strategy proposed by SI2. Check   comprehensiveness   of   test   scenarios   and   create     additional 

scenarios, if required3. Manage preparation of UAT plan and UAT scripts4. Participate in the core / business team during UAT5. Assist execution of  UAT

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6. Assist in validation of actual results versus expected results7. Provide UAT Strategy Review Report including Suggestions on UAT Test 

Scenarios

4.4 Other support expected from PMO1. Review  whether  pertinent    SAP   functionalities  have  been  explored   to 

meet the BBP requirements2. Review the adequacy of the SAP automated and manual compensating 

controls   implemented   in   various   modules   and   suggest   preventive   / detective controls where applicable

3. Validate   identified  business  process   controls   for   relevant  SAP modules with process owners and core team members

4. Test the system controls and interfaces, if any5. Evaluate solution proposed by the SI and comment on exceptions6. Ascertain   whether   security   and   confidentiality   of   the   information   are 

maintained.7. Validate user exits / workarounds / customizations from the perspective 

of efficiency and effectiveness8. Provide a comprehensive Solution Review Report9. Data   Migration   support:  Support   IITB   in   reviewing   data   migration 

procedures and methodologies proposed by the SI.10.Disclose which Tools will be used for Product Testing and Training11. Third Party software integration support:  Relevant integration matter 

expertise in reviewing, testing and validating the third party components being integrated with the core ERP product

12. Advise on SAP Training: Advise on what kind of product training should be taken up by IITB personnel, and who should undergo that training

13.Organizational   restructuring,   Staff   reorientation,   Staff   up/down   sizing proposal (with thorough analysis and justification) for IITB as an after­effect of the ERP implementation

14.Certify release of pre­planned milestone based payments to SI15.The bidder is expected to assist in any issue related to the project    

management,   BBP,   methodology,   solutioning   and     realization   not stated   explicitly   in   the  RFP  but   is   related   to   the  SAP based  ERP implementation at IIT Bombay till GO LIVE stage of the project.

5.0Key Points   5.1Pre­Qualifications   

1.ERP   Bidder:   Bidders   who   were   shortlisted   for   award   of   ERP implementation are not eligible and their proposal shall  be rejected to avoid conflict of interests2.Credentials: Only well reputed consulting organizations are eligible to bid.   Bidders   should   have   requisite   experience,   resources   ready   for deployment at  short notice, and should fulfill requirements described in following metrics  

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a.Only   bidders   having   audited   previous   year’s   overall   annual revenue of their India consulting business greater than Rs 150 crores are eligible to bid. (Attach copy of proof).

b.The bidder must have prior experience of managing PMO in at least   one   of   the   following:   i)   GoI   organizations,   ii)   GoI funded   education   institutes   (academics   equivalent   to IIT,IIM), and iii) other semi GoI  organizations (Attach copy of proof).

c.Bidder   should   not   have   been   blacklisted   by   any   GoI/semi­GoI organization (Undertaking on company's letter head).

d.Bidder should not have any running court cases related to service dispute  with  GoI/semi­GoI  organization.   (Undertaking  on company's letter head).

3.Earnest Money Deposit (EMD): In the form of bank guarantee as per IITB norms.

3.1   While   submitting   bid,   the   BIDDER   shall   deposit   an   amount mentioned in tender document as Earnest Money, with the IIT Bombay through the following instruments:

       A confirmed Bank Guarantee as per format, promising payment of the guaranteed sum to the BUYER on demand within three working   days   without   any   demur   whatsoever   and   without seeking any reasons whatsoever. The demand for payment by the IIT Bombay shall be treated as conclusive proof of payment.

3.2 The Earnest Money shall be valid upto a period of 180 days or the complete  conclusion of   the contractual  obligations  to   the complete   satisfaction   of   both   the   BIDDER   and   the   BUYER, including warranty period, whichever is later.

3.3   In   case   of   successful   BIDDER   a   clause   would   also   be incorporated in the Article pertaining to Performance Bond in the   Purchase   Contract   that   the   provisions   of   Sanctions   for Violation shall be applicable for forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without assigning any reason for imposing sanction for violation of this Pact.

3.4 No interest shall be payable by the BUYER to the BIDDER on Earnest Money for the period of its currency.

3.5 In case of successful BIDDER, EMD will be returned within 30 days   from  the  date  of   submission  of   Performance  Guarantee Bond.

4. Performance Bank Guarantee (PBG): PBG shall be valid for two years from the date of issue. Value for PBG shall be 10% of the contract price in Indian Rupees.

4.1 Performance Guarantee Bond is mandatory.

4.2   Successful   tenderer/   bidder   should   submit   performance guarantee as prescribed below to be received in the office of Deputy Registrar , Materials Management Division on or before 

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30 days from the date of issue of order acknowledgment. The performance  guarantee  bond   to   be   furnished   in   the   form of Bank   Guarantee   as   per   proforma  or   annexure   of   the   tender documents, for an amount covering 10% of the purchase order value.

4.3 The Performance Guarantee Should be established in favour of “REGISTRAR   IIT   Bombay”   through   any   Bank   Situated   at Mumbai or Outstation with a clause to enforced the same on their local branch at Mumbai.

4.4 Performance Guarantee Bond shall be for the due and faithfully performance   of   the   contract   and   shall   remain   binding, notwithstanding   such   variations,   alterations   for   extensions   of time as may be made, given, conceded or agreed to between the successful   tenderer   and   the   purchaser   under   the   terms   and conditions of acceptance to tender.

4.5   The   successful   tenderer   is   entirely   responsible   for   due performance of   the contract   in all   respects  according  to     the speed,   intent   and  meaning  of   the   terms   and   conditions   and specification   and   all   other   documents   referred   to   in   the acceptance of tender.  

4.6 The performance guarantee bond shall be kept valid during the period of contract and shall continue to be enforceable for a period of two year or upto warranty period whichever is later from the date of order acknowledgment.

5. Tender Fees: In the form of demand draft payable to “The Registrar, IIT Bombay” payable at Mumbai (Non­refundable).

6. No Deviation / Exclusion: No deviation/exclusion from any terms and conditions   mentioned   in   RFP   Bidding   terms   and   conditions   is permitted.

5.2Desirable: Vendor should be a registered vendor for IIT Bombay. For details, please visit http://portal.iitb.ac.in/vrp

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6.0 Minimum resource requirementIt should be noted that bidders should promise and provide details of resources as   described   below,   failing   which   their   technical   bids   shall   be   deemed disqualified.Please note that these are the minimum resource requirements. However, bidder may deploy additional resources if deemed fit.Quality and number of resources promised on­site on continuous basis. (Resume of resources to be shared in the pre­bid document)

Resource Minimum Desired Numbers AvailabilityActivity­1Full­time   on­site   senior level+  Project   Manager level

1 [Must be PMP Certified] ­Full time

Full­time   on­site   middle level# PM Assistant 1 ­Full time

Senior* PMO personnel 1

­ Once a week­   Must   be   present   during all   review   and   Steering committee meetings

Activity­2

Middle Level** SAP SME

SAP SME for  FICO, HCM, Projects,   Maintenance, Purchase   &   procurements and   other   relevant modules to be used at IIT Bombay.

­   Full   time   during   BBP, solutioning, UAT and data porting phase.

+:   At   least   5   –   8   years   of   overall   IT   experience,   2   –   3   years   of   SAP implementation   project   experience,   must   be   PMP   /   Prince   certified,   well versed with ASAP methodology / Solution Manager, experience of managing PMO in large project

 #: PMO experience of 2 – 3 SAP projects, familiarity with:  ASAP framework, project documentation, versioning and status management, co­ordination and follow­up; arranging meetings and reviews  

*: Seven years or more of relevant experience

**: SAP experience of 3 – 4 years, minimum 1 SAP implementation, good process knowledge

Only bidders meeting the prequalification as well as commitment to deploy   the   minimum   required   resources   shall   be   considered   for techno­commercial evaluation.

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7.0 Overall techno­commercial evaluation criteria:

Sr.No Evaluation Criteria Overall Weightage1 Technical Evaluation Criteria 70%2 Price Bid Evaluation 30%            Total 100%

7.1 Technical Evaluation Criteria [break­up for 70% weight]Sr No. Evaluation criterion Weightage1. Relevant, equivalent prior experience ­ IIT, IIM, Institutes of higher 

learning, GoI organizations(ordered in priority)30%

2. Client references 15%3. Board room presentation – Proven methodology, tools developed, 

templates, Value addition, other resources and case studies25%

               TOTAL of Technical evaluation 70%

7.1.1. Technical evaluation criteria: Sr. no. 1 detailedPlease specify project name with a short description for each instance in the following format. Half page description of each project should be attached with the technical bid in the form of an appendix entitled “Relevant experience”.Sr. No(i)

Project  description (Please   include only projects  initiated   and   successfully completed  in   the   last   5   years   and   of value   >   1   crores   except   for   #4.).   All citations   should   be   mutually   exclusive, namely,   Projects   cited   under   any category   should   not   be   included   in instances for any other category.

Project name  and description for each instance

No   of instances (ni)

Weight   per instance (ai)

1 PMO Services   rendered   to  ERP­SAP  project   for both Activity 1 & 2 for any organization in India

5%

2 PMO services rendered to ERP­SAP projects ONLY for Activity­1 for any organization in India

3%

3 PMO   services   rendered   to   ERP   project implementations   involving   other   than   SAP product ONLY for Activity­1 in India

1%

4 Consultancy   services   related   to   IT   activities rendered to IITs and IIMs

5%

5 Consultancy   services   rendered   to   Government funded   Educational   Institutes   of   Higher Education (other than IITs  & IITMs) in India

3%

6 PMO   services   for   IT   projects   other   than   ERP rendered to Indian Central  Government bodies, PSUs

2%

7 PMO   services   for   IT   projects   other   than   ERP rendered   to   Privately   Funded   Technical/ Management educational institutes, in India..

1%

Marks to be computed as ∑i=1

i=7

ain i . Total marks shall be truncated at 30%.

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7.1.2. Technical Evaluation Criteria: Sr. No. 2 detailedClient references shall be evaluated as described below. Please provide data in following format. Also provide details of tools, templates and client names with title of the project for each instance in an appendix entitled ‘Client references’.Sr No(i) Type of  work  (Please  include  references 

only   for   projects  initiated   and successfully   completed  in   the   last   5 years and of value > 1 crores.)

No   of instances (mi)

Weight/instance (bi)

1 PMO projects in GoI funded institutes of higher learning (IIT and IIM) in India

5

2 PMO   projects   in   non   GoI   Institutes   of higher learning  in India

3

3 PMO   projects   in   non­educational   GoI organizations in India

2

4 PMO projects in PSUs in India 25 PMO projects  in non­educational private 

organizations in India0.4

Marks to be computed as ∑i=1

i=5

b imi . Total marks shall be truncated at 15%.

Technical   scores   of   respective   bidders   shall   be   communicated   prior   to commencement of commercial bid.

7.2  Commercial Evaluation Criteria

The Commercial Score (CS) for other bidders (L2, L3..,etc) will be computed using the following formula.

Commercial Score (CS) for nth bidder = L1/Ln * 30 where L1 = lowest commercial bid            Ln = commercial bid of the nth bidder            30 = maximum marks for price bid evaluationThe commercial score so computed out of 30 will be added with the technical score of respective bidders to arrive at the final overall Techno­Commercial score out of 100.

The bidder with the highest overall Techno­Commercial score will be awarded the contract.

Taxes as applicable shall be paid by IIT Bombay as per GoI norms.

8.0 Bid Submission• Submit   bids   under   two   covers.   The   first   cover   should   include    

prequalification(covering   section­5)   and   minimum   resource deployment   (covering   section­6)   and   should   be   entitled   `Pre­Qualification and Resource Deployment Details’. The second cover should be the technical bid and should be entitled `Technical Bid’.

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•   The   Quotation     MUST   BE   ENCLOSED   IN   A   SEALED   COVER superscribing   Tender   number   /   due   date   &   should   reach   the undersigned on or before due date mentioned in the tender notice. If the quotation cover is not sealed, it will be rejected.

• Tender  should  be  dropped  in   the   tender   box   kept   in   the office   of  concerned   Department   / Section or to Indenter. No tender is to be handed over to our staff personally unless otherwise specified.   All   communications   are   to   be   addressed   to   the undersigned  only.   In   case  due  date  happens   to   be  holiday   the tender will be accepted and opened on the next working day.

• The RA bids should consider service requirements for 24 months at IIT Bombay (no other location involved).

• The services are to be commenced from September, 1st, 2015 or date of acknowledgement of purchase order which ever happens to be earlier.

• In an event of the project spilling over the 24 months mark, the services may be required to be continued till the project go­live. The charges  for  the spilled­over  period shall  be on a “Pro­rata” basis w.r.t the finally agreed upon commercial terms.

•9.0 PMO Payment Milestones

• IIT Bombay will have the payment milestones for PMO aligned with the ones predetermined for the SI.

• PMO payments shall be released subsequent to each of the SI payment release.

10.0 Exit Clause for PMO

• In case services of the ERP SI are terminated by the Institute, the contract for PMO shall be deemed as “Terminated” with immediate effect.

• In case of unsatisfactory service* being provided by the PMO, IIT Bombay reserves the right to terminate the contract by giving one month notice. However, any residual financial terms shall be settled as per the terms of the contract.

• *(Where, quality of service in such cases shall be evaluated by a conflict resolution   committee   comprising   of   IIT   top   functionaries   as   well   as representatives from successful bidder).

11.0 Dos and Don'ts

• Any further clarifications sought in the pre­bid meeting to be shared only in excel template as per  time­lines and format announced by MMD­IITB

• Email for all communications: [email protected]• Strictly ‘No communication’  with  IITB staff• Consider payments linked  with project milestones agreed with SI

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• RFP posted to IITB website to be official source for any addenda• Any verbal responses are for information purpose only.• Actual material  changes to the RFP will  be addressed through written 

addenda posted to the website.

IITB management reserves rights to examine and withhold payments in case of delays   on   project   implementation,   not   achieving   respective   milestones   and inadequate support.

12.0 Enclosures:12.1   ERP   Volume­I,   ERP   Volume­II,  ERP   Corrigendum   Volume­I,   ERP Corrigendum Volume­II.

13.0 SAP Products applicable for IITB ERP Implementation projects

SAP Financials and Controlling   SAP Materials Management       SAP Project Systems      SAP Human Capital Management             SAP Payroll         SAP Plant Maintenance                 SAP Employee /Manager Self service     SAP Document Management     SAP E­Recruiting               SAP Treasury and Risk Management, Public Sector           SAP Real Estate Management, residential property mgmt.           Logistics add­on for import/export, localization for India                SAP File Lifecycle Management for India               SAP Investigative Case Management for PS    (CRM)     SAP Educational Services for HER    (Student Lifecycle Management) SAP BW/ BI               SAP Business Planning & Consolidation     SAP SRMSAP Enterprise PortalSAP Basis  Third Party systems       

Tricon Residential Quarter Management System               Crane Hospital Management System  

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14.0Legal Terms and Conditions applicable for IIT Bombay Contract

14.1Limitation   of   Liability  Other   than   the   IITB's   obligations   to   make payments under this contract, a party's entire and collective liability arising   out   of   or   relating   to   this   Agreement,   including   without limitation   on   account   of  performance   or   non­performance   of obligations   hereunder,   regardless   of   the   form   of   the   cause   of action,   whether   in   contract,   tort   (including   without   limitation negligence), statute or otherwise,  shall  in  no event exceed the total contract value by SELECTED  Vendor

14.2Vendor  In  no event  will  either  party  be  liable   to other  or  any  third party  under  or   in   connection  with   this  Contract   for   any   indirect, incidental, special, economic or consequential loss or damage, loss of  revenue, profits, goodwill, loss of data and loss of reconstituting data, loss of bargain or opportunities  or loss of anticipated savings incurred or suffered either by IITB or any third party whether in an action   in   contract,   tort   statute   or   otherwise   and   whether   or   not SELECTED VENDOR was aware or  should  have  been aware  of  the possibility of such loss or damage.

14.3Termination for Insolvency IITB may at any time terminate the work order / contract by giving written notice to SELECTED VENDOR, without   any   compensation,   if  SELECTED  VENDOR   becomes bankrupt   or   otherwise   insolvent   to   execute   the  project   as   per timelines and satisfaction of IITB.

14.4Publicity  Any   publicity   with   regard   to   this   contract,   future   contract negotiations and / or subsequent installation, whether in the form of brochures,   releases   or   verbal   announcement,   may   be   made   only with   the  prior  written consent  of  IITB.  SELECTED  VENDOR is  not authorized to use IITB’s name, IITB’s logos, or any information about IITB in bidder advertising or promotional materials, including but not limited to customer lists, and case studies.

14.5Blacklisting  In case  SELECTED  VENDOR fails  to comply with terms of 

the   contract   including   the   timelines,   IITB   reserves   the  right   to 

terminate the contract and blacklist the bidder from participating in 

any future bidding for IITB.  IITB reserves the right to terminate the 

agreement in case SELECTED VENDOR gets blacklisted by any other 

Ministry   /   Department   of   Government   of   India   /   IIT's   or   State 

Governments   during   the   course   of   all   the  services   specified   in   this 

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contract, or if the bidder in convicted in a legal / tax evasion case or on 

account of any other legal misconduct of the SELECTED Vendor.

14.6Jurisdiction   and   Arbitration  All   questions,   disputes   or   difference arising under, out of, or in connection with contracts shall be subject to the exclusive jurisdiction of the Courts at Mumbai, Maharashtra.

There  will  be   three  arbitrators  and   the   language of   the  arbitration shall  be English.  The parties will  appoint their arbitrators and each arbitrator so chosen shall jointly appoint the third arbitrator who shall act as the presiding arbitrator chairman of the proceedings. Prior to referring any dispute claim or  disagreement as aforesaid, the parties shall   cause   their   senior   executives   to   negotiate   in   good   faith   to resolve any such dispute, claim or disagreement.

14.7Force Majeure  Should  failure  in performance  of   the contract  or  part thereof   arise   from   war   insurrection,   restrain  imposed   by Government,   Act   of   Legislature   or   other   Statutory   Authority   or illegal strike, riot, legal  lock­out, flood, fire, explosion, act of God or any inevitable or unforeseen event beyond human control  which may be construed as reasonable ground for an extension of time, IITB may allow such additional time as is mutually agreed, to be justified by the circumstances   of   the   case.   The   occurrence   /   cessation   of   force majeure   situation   are   to   be   informed   with   documentary   evidence within  15  days   from  the  date  of  occurrence   /cessation.  Under  any circumstances   as   above,   redressal   or   price   escalation   will   not   be entertained by IITB.

14.8Intellectual   Property   Rights  IITB   shall   own   all   intellectual   property rights   in   terms   of   software   configuration,   code,   templates, functionalities,  processes, documentation and / or systems developed specifically  for   the  implementation   at   IITB   by   SELECTED   VENDOR ("Deliverables"). IITB reserves all rights in terms of re­usability of the Deliverables.

14.9Confidentiality  SELECTED   VENDOR   agrees   that   all   financial, statistical,   marketing   and   personnel   data   relating   to   IITB's business, and other information identified as confidential by IITB, are confidential   information of  IITB  (" Client Confidential Information"). IITB   agrees   that   SELECTED   VENDOR's   Business   Process  Evaluation methodology, Project Execution method by and proprietary software, tools and   other   methodologies,   and   any   other   information   identified   as confidential   by   SELECTED   vendor,   are   confidential   information   of SELECTED   VENDOR   ("SELECTED   VENDOR   Confidential 

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Information").   Client   Confidential   Information   and   SELECTED VENDOR   Confidential  Information   are   collectively   referred   to   as "Confidential   Information."   Each   party   shall   use  Confidential Information of the other party which is disclosed to it only for the purposes of this  Agreement and shall not disclose such Confidential Information   to   any   third   party,   without   the   other  party's   prior written consent, other than to SELECTED VENDOR's affiliates/sub­contractors and to each other's  employees on a need­to­know basis. Each party agrees to take measures to protect the confidentiality of the other party's Confidential Information that, in the aggregate, are no less   protective   than   those  measures   it   uses   to   protect   the confidentiality of its own Confidential Information, but at a minimum, each party   shall   take   reasonable   steps   to  advise   their  employees (and, in the case of SELECTED VENDOR, its  subcontractors) of the confidential   nature   of   the   Confidential   Information   and   of   the 

prohibitions   on  copying  or   revealing   such  Confidential   Information contained herein.

14.10Access   to   Facilities  IITB   shall   provide   SELECTED   VENDOR personnel   sufficient   working   space   and   access   to   personnel   and data,  systems   and   equipment,   training   and   conference   rooms, training  aids   such  as  projector   screen etc.  and  day  to day facilities such as access to canteen etc.  as  m a y   b e   r ea s o n a b l y   r e q u i r e d f o r   t h e   performance of services by SELECTED VENDOR.

14.11Notices  Any  notice   or   other   communication   to   be  given  under   this Agreement may be in writing and delivered by hand, registered mail or facsimile  to SELECTED VENDOR or  IITB (as the case may be)  at  the respective  addresses  specified   below.  Receipt   will   be  deemed  upon delivery by hand, 5 Working Days after posting,  or  upon receipt of facsimile confirmation (whichever is applicable).

15.0VALIDITY OF THE OFFER : 180 Days from the date of submission of offer.

16.0TRANSFER AND SUBLETTING : The seller shall not sublet, transfer, assign 

or otherwise part with the acceptance to the tender or any part thereof, 

either directly or indirectly, without the prior written permission of 

the Purchaser.

17.0Penalty : Timely deliverables is essence of the contract and hence if any delays,

liquidated damages at the rate 0.5% of the price of the delayed deliverables, for

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each week or part whereof shall be levied and recovered subject to maximum of

5% of total order value.

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DECLARATION FOR ACCEPTANCE OF RFP TERMS AND CONDITIONS

To,The Deputy RegistrarMaterials Management DivisionOpp. VMCC, I.I.T. Bombay,Powai, Mumbai – 400 076.

Sir,

Subject : Project Management Services for the ERP Installation Project at IIT Bombay dt.17th July 2015

I've carefully gone through the Terms & Conditions as mentioned in the above referred RFP  document. I declare that all the provisions of this RFP are acceptable to my company. I further  certify that I'm an authorized signatory of my company and am, therefore, competent to make  this declaration.

Yours faithfully,

(Signature of the Bidder)Printed NameDesignationSealDate :Business Address :

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BIDDER'S INFORMATION

Details of the Bidders

1 Name of the Bidder

2 Address of the Bidder

3 Status of the Company (Public Ltd./ Pvt. Ltd.)

4 Details of the Incorporation of the Company Date:

Ref. Document­

5 Valid Sales Tax Registration No.

6 Valid Service Tax Registration No.

7 Permanent Account No. (PAN)

8 Name & Designation of the Contact person to whom all references shall be made regarding this tender

9 Telephone No. (with STD Code)

10 Email Address of the contact person

11 Fax No. (with STD Code)

12 Website

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FORMAT FOR EARNEST MONEY DEPOSIT / BID BOND(To be typed on Non-judicial stamp paper of the value of Indian Rupees of One Hundred) (TO BE ESTABLISHED THROUGH ANY OF THE NATIONALED BANKS (WHETHER SITUATED AT MUMBAI OR OUTSTATION) WITH A CLAUSE TO ENFORCE THE SAME ON THEIR LOCAL BRANCH AT MUMBAI OR ANY SCHEDULED BANK (OTHER THAN NATIONALISED BANK) SITUATED AT MUMBAI. BONDS ISSUED BY CO-OPERATIVE BANKS ARE NOT ACCEPTED)

LETTER OF GUARANTEETo,Registrar,Indian Institute of Technology,Powai, Mumbai – 400 076

IN ACCORDANCE WITH YOUR TENDER for supply of ….............................., M/s. ............................. (hereinafter called the “Bidder”) having its Registered Office at …........................, wish to participate in the said bid for the supply ….................................................... as an irrevocable Bank Guarantee against Earnest Money Deposit for an amount of Rs. …................... (Rupees...............................) valid up to …............ (180 days from the date of issue of Bank Guarantee), is required to be submitted by the bidder as a condition precedent for participating in the said bid, which amount is liable to be forfeited by the Purchaser on (1) the withdrawal or revision of the offer by the bidder within the validity period, (2) Non acceptance of the Letter of Indent / Purchase order by the Bidder when issued within the validity period, (3) failure to execute the contract as per contractual terms and condition with in the contractual delivery period and (4) on the happening of any contingencies mentioned in the bid documents.

During the validity of this Bank Guarantee :We, ….......................(Bank name) having its registered Office at ….......................guarantee

and undertake to pay immediately on first demand by …................................... the amount of Rs................... (Rupees..............................) without any reservation, protest, demur and recourse. Any such demand made by the IIT Bombay shall be conclusive and recourse. Any such demand made by the purchaser shall be binding on the Bank irrespective of any dispute or difference raised by the Bidder.

The Guarantee shall be irrevocable and shall remain valid up to …............(180 days from the date of issue of Bank Guarantee) If any further extension is required, the same shall be extended to such required period on receiving instruction form the Bidder, on whose behalf the is Guarantee is issued.

Notwithstanding anything contained herein : ⁎ Our liability under this Bank Guarantee shall not exceed Rs.................... (Rupees....................) . ⁎  This Bank Guarantee shall be valid up to ….........................................................(date). ⁎  We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee Only and only if you serve upon us a written claim or before …............ (date).

This Bank further agrees that the claims if any, against this Bank Guarantee shall be enforceable at our branch office at ........................................ situated at .............................. (Address of local branch). Yours truly,

Signature and seal of the guarantor:

Name of Bank:

Address:

Instruction to Bank: Bank should note that on expiry of Bond Period, the Original Bond will not be returned to the 

Bank. Bank is requested to take appropriate necessary action on or after expiry of bond period.

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FORMAT FOR PERFORMANCE GUARANTEE BOND(To be typed on Non-judicial stamp paper of the value of Indian Rupees of One Hundred) (TO BE ESTABLISHED THROUGH ANY OF THE NATIONAL BANKS (WHETHER SITUATED AT MUMBAI OR OUTSTATION) WITH A CLAUSE TO ENFORCE THE SAME ON THEIR LOCAL BRANCH AT MUMBAI OR ANY SCHEDULED BANK (OTHER THAN NATIONALISED BANK) SITUATED AT MUMBAI. BONDS ISSUED BY CO-OPERATIVE BANKS ARE NOT ACCEPTED.)

To,Registrar, Indian Institute of Technology,Powai, Mumbai – 400 076.

LETTER OF GUARANTEE

WHEREAS Indian Institute of Technology, Bombay (Buyer) have invited Tenders vide Tender No............................... Dt. ............................. for purchase of ........................................................ AND WHEREAS the said tender document requires that any eligible successful tenderer (seller) wishing to supply the equipment / machinery,etc. in response thereto shall establish an irrevocable Performance Guarantee Bond in favour of “Registrar, Indian Institute of Technology, Bombay” in the form of Bank Guarantee for Rs ................................ (10% (ten percent) of the purchase value) and valid till two years from the date of issue of Performance Guarantee Bond may be submitted within 30 (Thirty) days from the date of Acceptance as a successful bidder.

NOW THIS BANK HEREBY GUARANTEES that in the event of the said tenderer (seller) failing to abide by any of the conditions referred in tender document / purchase order / performance of the equipment / machinery, etc. this Bank shall pay to Indian Institute of Technology, Bombay on demand and without protest or demur Rs ........................ (Rupees......................................).

This Bank further agrees that the decision of Indian Institute of Technology, Bombay (Buyer) as to whether the said Tenderer (Seller) has committed a breach of any of the conditions referred in tender document / purchase order shall be final and binding.

We, .................................................. (name of the Bank & branch) hereby further agree that the Guarantee herein contained shall not be affected by any change in the constitution of the Tenderer (Seller) and/ or Indian Institute of Technology, Bombay(Buyer).

Notwithstanding anything contained herein:1.Our liability under this Bank Guarantee shall not exceed Rs. ......................... (Indian Rupees ..................................... only).2.This Bank Guarantee shall be valid up to ..........................(date) and3.We are liable to pay the guaranteed amount or any part thereof under this bank guarantee only and only if IIT Bombay serve upon us a written claim or demand on or before ..........................(date).

This Bank further agrees that the claims if any, against this Bank Guarantee shall be enforceable at our branch office at ........................................ situated at .............................. (Address of local branch).

Yours truly,

Signature and seal of the guarantor:

Name of Bank:

Address:

Date:

Instruction to Bank: Bank should note that on expiry of Bond Period, the Original Bond will not be returned to the Bank. Bank is 

requested to take appropriate necessary action on or after expiry of bond period.