india aviation ict forum 2013 - adonis succar, sita
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PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITATRANSCRIPT
The Intelligent Airport is coming to life
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• Common situational awareness
• Stakeholders sharing real-time data
• Business intelligence for better forecasting
• Personalized passenger journey
WHAT IS AN INTELLIGENT AIRPORT?
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ALL CONNECTED, ALL THE TIMETHE INTELLIGENT AIRPORT ECOSYSTEM
AIRFIELD OPERATIONS/MAINTENANCE
CHECK IN
TRAFFIC
RAMP & TARMAC OPERATIONS
AIRLINE OPS CENTRE
BOARDING GATES
BAG DROP/TRACKING
SECURITY CHECKS
RETAIL/DUTY FREE
IMMIGRATION
SAFETY MANAGEMENT
RUNWAY MONITORING
VEHICLES (DE-ICING, FIRE, …)
FLIGHT TRACKING/SCHEDULING
FLIGHT OPS/WEATHER
EFB/CABIN MOBILE APPS
HANDLING AGENTS (MOBILE)
INTERMODAL (trains..)
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AIRPORT OPERATORS
AIRLINES
CONCESSIONS
PASSENGERS
WHAT THE INTELLIGENT AIPORT MEANS FOR:
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THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES
AIRPORT OPERATORS
“CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE
• Real-time information & predictive analysis
• Color-coded alerts and resolution options
• ‘Action Boards’ and results of alternative decisions
INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT
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AIRPORT OPERATORS
FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION
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• Passenger geo-tracking
• Advance notification
• Reduced taxi times
• Real-time flight & gates updates
AIRLINES
MOBILE WORKFORCE
• Ramp agents and gate staff • Re-allocated in real-time • E-Aircraft crew• Optimize turn-around time
CABIN CREW TABLETS EFBRAMP DEVICES
AIRLINES
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UNDERSTANDING CUSTOMERS‘ BEHAVIOR
CONCESSIONS
• Tracking most common routes• Dwell time analysis• Opportunity gaps
All the necessary information at their fingertips:
• Flight status• Traffic & nearest parking• Security wait times• Time to gate• Retail coupons• Bag status• Weather & transport at arrival• Wayfinding & POIs
PASSENGERS ARE ALWAYS IN CONTROL
OF THEIR TRIP
PASSENGERS
Airportsunleashingtheir potential….
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EXAMPLES
SITA AND COPENHAGEN AIRPORT LAUNCH THE WORLD'S FIRST INDOOR AUGMENTED REALITY APPLICATION
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• WiFi network for real-time passenger tracking and dwell time analysis
• Indoor geo-localization
• Business Intelligence analytics to manage passenger flows
• Airport and retail information delivered via augmented reality
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• Bluetooth technology to measure traffic patterns at TSA checkpoints• Autonomous monitoring technology to
automate wait times measurements• 179 Airports with 440 checkpoints• Rolled out over 3 years• Provide immediate value in passenger
queues and resource planning
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• Sophisticated technology that predicts Average Time to Gate
• Handles Tampa's distinct terminal layout that incorporates security after shuttle train transfer to gates
• Providing passengers with real-time information
• Allow passengers to relax and shop longer
• Combines Bluetooth, Wi-Fi geolocation and people-counting sensors
• Monitor passenger flows, including security and immigration
• Roughly 50 Bluetooth sensors
• Over 400 WiFi access points
• Approximately 200 thermal people counters
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• End-to-end situational awareness
• Making informed decisions
• Collaboration and real-time information-sharing
• Improving productivity and revenues
• Offering a personalized experience
• Providing benefits to all stakeholders operating at airports
THE INTELLIGENT AIRPORT IS ABOUT
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