independence and safety wherever you go · wherever you go mha359.footprint_bro_aw.qxp_layout 1...

Independenceand SafetyWhereverYou Go

MHA359.footprint_bro_aw.qxp_Layout 1 08/09/2016 09:35 Page 2

How Does It Work?

It is designed to be linked to at least one smartphone or amonitoring centre that will receive the alarm.

• It can be linked with up to three mobile phones or fixed line telephone numbers to communicate by voice or text.

• It can be linked to a Monitoring Centre.

• The Footprint is sold with a SIM card pre-installed and with an annual airtime plan.

• It will work on any UK network and will choose the network with the strongestsignal.

• It will work anywhere in the UK, where a mobile network has an available signal.

What is Footprint?

Footprint is a wearable personal GPS devicewith GSM/GPRS technology which meansyou can use the device in and outside yourhome, all over United Kingdom.Its primary function is to provide security and peace ofmind, by the use of the single button to raise an alarm andby providing location information. The device also acts as a two way communication device between the user andanother person or monitoring centre receiving the alarm.This emergency alarm and locator is ideal for anyone asthere are no restrictions on who can use this devicee.g. vulnerable family members, dementia patients, loneworkers, and children just to name a few.


How Can I Raise An Alarm?Simply press the SOS button on theFootprint. Footprint can then report itsposition or send an alarm in several ways:

1. It can send data that can be viewed on theFootprint website.

2. It can make a telephone call to a landline ormobile phone.

3. It can send an SMS (pre-programmed text)to a mobile phone (ideally a smartphone)

Raising an Alarm Without a Monitoring CentrePress and hold the SOS button for 3 seconds until the device beeps and vibrates, anSOS Alarm Help me! will be sent to all linked mobile phone numbers (It will also send an email message to the web interface platform if installed).

If you choose to only have 3 linked phone numbers, it will dial all the 3 linked phonesin sequence. If the Footprint fails to connect to the first number, it will call thesecond one. In case the second number fails to get connected as well, the systemwill connect to the third number. If the device cannot establish contact with all 3numbers, it will start to dial the numbers again after 5 minutes. This will continueuntil one of the phones answers the call.

NOTE:If any of the linked phones have voicemail activated,then it is very likely that at some point the voicemailon that phone will pick up an important SOS alarmcall. The Footprint is unable to determine that thelinked phone has been answered by voicemail andwill stop trying to contact other numbers. It isadvisable that the linked phone does not havevoicemail activated.


Raise an Alarm With a Monitoring CentrePress and hold the SOS button for 3 seconds until the devicebeeps and vibrates. After that, an SOS Alarm Help me! will besent to the monitoring centre. The operator will speak to youthrough the footprint device. If there is no response they willtry to contact you on the telephone, however, if there is noreply your location will be established using the GPS trackerand the most appropriate responder will be asked to attend,this could be emergency services or your contacts in line withthe agreed escalation plan.

If the monitoring centre have reason to believe thatemergency assistance is required they will contact thePolice or most relevant service to attend to you at yourlocation and provide whatever assistance that isnecessary. They will also ask for the attendance orguidance of any other relevant emergency or medicalservices.

The monitoring centre’s response is immediate; they operate 24 hours, 7 days a week, 365 days ayear and are TSA (Telecare Services Association)accredited.


Automatic Alarms may be triggered by: In addition to the SOS alarm, the device can generate a number of alarms whencertain events take place. Users of the Online Monitor Tools website can opt to besent emails when the site receives alarms.

• Geo Fence AlarmWhen the device leaves or enters a predefined area. There can be up to 3 definedareas. Device can make a call, send an SMS or notify the website or all three.

• Fall AlarmWhen the person wearing the device falls, the device can make a call, send anSMS or notify the website or all three.

• No GPS AlarmWhen the device cannot see a GPS signal.Device can send an SMS or notify thewebsite or both.

• Battery Low AlarmWhen the battery is less than 15%.Device can send an SMS or notifythe website or both.

• Overspeed AlarmWhen the device is travellingfaster than a certain speed. Devicecan send an SMS or notify thewebsite or both.


The web based tracking systemincorporates the TCP/IP protocol andallows users to monitor it in real timeover the internet or send an e-mail tothe predefined e-mail address.

• Two way voice communicationsTo make a call from the Footprintwithout sending a Help Me alarmsimply press and hold the side buttonfor 3 seconds. This will dial the pre – programmed phone number,it is not necessary to hold theFootprint up to the ear. It has ahands-free loudspeaker.For simplicity there is no volumecontrol. To end the call, press the SOS button.

People who have been given itsnumber can make calls to it.In normal operation the device rings, and then answersautomatically.

Key Features

The Footprint is a sophisticateddevice and can be set up tooperate in a number of differentways, depending on how thedevice is used.

It is up to the user to decide whichfeatures listed below they would like touse and we will program the device withthe feature.

It is available in four colours and comescomplete with a charging pod.

• GPS Tracking and low signal warningFootprint uses GPS technology tocalculate its location. GPS satellitesorbit the earth and transmit data toallow the device to calculate itsposition. Footprint must be switchedon before it can calculate its locationand it works best when it is alwayspowered up, so it is recording all itsmovements. The best way to achievethis is to leave it on its chargingcradle overnight and take it with youwherever you go.

The fobs are available in four colours andcomes with it’s own charger


• GEO Fencing AlertsEach device may have up to threeGeo Fences. Initially these are set upas a rectangle but can be edited into acomplex shape. The device only setsoff an alarm as the device crosses theperimeter in the direction chosen. Thisis usually on leaving the “safe” area.The device does not report when itre-enters the area. If this is requiredthen a second geo fence is required.

• Full Roaming SIMA SIM card is pre-installed with anannual airtime plan and has fourservice providers that ensures theFootprint is always connected to thebest available mobile network.

• Wearable pendant or attached to a keyringFootprint can be worn using thesupplied lanyard, attached to a keyringor kept in a pocket.

• Power Saving ModeIn this mode, the gsm chip is workingand receives calls, SMS and transmitslocation. The GPS chip is activated bymotion, incoming calls and SMS. TheGPS chip is off when there is nomovement or no phone usage. Batterylife is not wasted when the deviceisn't moving. Under normal use,battery can last 3 to 7 days.

• Fall Detection FeatureA simple fall may cause devastatingconsequences. This device will alert allthe authorised registered numbers ormonitoring centre without the userpushing the SOS button when the fallsensor is activated. The device mustsense both impact and angle. It willnot detect a slow fall.

• Movement and non-movementsensorsThis function enables the device todetect motion every 5 minutes and willsend an SMS warning alarm to allregistered phone numbers.

• Linked to Monitoring Centre orAppointed Emergency ContactThe Footprint gives the user thechoice to use their own emergencycontacts as the first responder or themonitoring centre as the firstresponder.

• Over Speed AlertThe alert is sent when the userwearing the Footprint exceeds thespeed limit that is set.

• Low Battery AlertWhen the battery is less than 15%,the device will send an SMS alarm toall linked registered numbersmartphone numbers or themonitoring centre.


• Live website location service availableWhen you want to find out the Footprint’sdevice status you can simply text acommand to it or give it a call and it willreply back to you with an update on itslast location and the device status. Thisfeature is useful to find people who losetheir way and are unable to find their wayback home e.g., people living with dementia orthose with learning difficulties.

• Listen in featureThe person with the authorised registered number or monitoring centre can makea silent call to the Footprint. The device answers the call automatically and allowsthe caller to hear what is happening around the Footprint user. There is no voiceindication that the call is in progress.

• IP66 waterproof ratedThe device is showerproof rated allowing the wearer to use it in any environment,whether they’re in the bathroom or outdoors on a rainy day.

Data ProtectionAll information you provide to us is stored securely in accordance withthe latest Data Protection legislation.Please go to our website for moreinformation regarding Data Protection atwww.housingsolutions.co.uk/residentsinformation/policies.aspx


PERSONAL INFORMATION FORM (block capitals please)

Title Mr / Mrs / Miss / Ms / OtherNameAddress

Post Code D.O.BTelephone MobileEmail

MEDICAL INFORMATION

Doctors Name TelephoneDoctors SurgerySurgery Address

Post Code

MOBILITY

Able to walk without assistance Wheelchair boundWalk with assistance devices Bed bound

Are you allergic to any medication? YES / NOIf YES please state which medication?

Do you have any allergies? YES / NOPlease list all relevant diagnosed medical condition that need to be addressed in anemergency situation by paramedics and doctors:

Please complete this form and return to:

Lifeline, Housing Solutions, Crown House, Crown Square, Waldeck Road, Maidenhead, Berkshire, SL6 8BY


I WILL REQUIRE:

Self Monitor Monitoring Centre

EMERGENCY CONTACTS – KEY HOLDERS

Emergency Contact - No. 1 Name

Relationship to client Phone

Address Mobile

Post Code



Address Mobile

Post Code



Address Mobile

Post Code

Key safe Already Fitted: YES Key safe Required: YES NO

Clients signature Date

Who should we contact to arrange the Footprint installation

Name: Telephone:

FOR OFFICE USE ONLY

Account Number IMEI.

Colour CLI

Date Tag

Installer Signed

Wels

woff


Lifeline?Lifeline is designed to help

people to continue living intheir own homes. It comes

complete with a pendant andbase unit.

An alarm call can be raised fromanywhere in the home or garden (aslong as it is no more than 50 metresfrom the base unit) simply by pressingthe pendant. The monitoring centre’sresponse is immediate; they operate 24hours, 7 days a week, 365 days a yearand are TSA (Telecare ServicesAssociation) accredited.

Lifeline Discharge PackageIf you live alone and are being dischargedfrom hospital, we have a service you cancall on 24 hours a day, if you needemergency help while you are recovering.

The Monitoring Centre, for our Lifelineservice, offers a Responder Service* forcustomers in these situations. When youpress your Lifeline pendant forassistance, the Responder Team willcome out to check that you are OK. Theycan then either help to lift you, if youhave fallen, or they can arrange for yourGP or emergency services to attend ifrequired. The Responder Service Teamare CRB checked, First Aid and LiftingCushion trained.

You can still use the Hospital DischargePackage if you have your own emergencycontacts and will not need to call on theservices of the Responder Team.

This service is available for six weeks andcovers six visits with an option to extendfor an additional two weeks. The cost is£99.00**. If you would like to continuethis service after 6 or 8 weeks, pleasecontact us.

Key safe and do I need one?A key safe is a secure metal box whichstores a spare set of house keys. It isfitted to the outside wall of your home.The key safe is kept locked and openedwith a combination code.

Customers may opt to have this installedas it gives the emergency servicesimmediate access to their propertywithout causing damage.

We supply and install the C500 KeySafewhich is the only key safe in the UK to beapproved by the Police and be awarded aLoss Prevention Certification Board(LPCB) security rating. The test coversbreaking into the key safe and removalfrom the wall. That makes it as secure asyour front door.

Please call us on 01628 545000 or [email protected] more information on any of theseproducts.

* This service requires a key safe installed outside your home. Please contact us ifyou need a key safe to be installed. **Price subject to change.

Whatelse do

weoffer?


If you would like an audio or large print version of thisdocument please call our offices on 0800 876 6060.

Urdu

( 0800 876 6060

Hindi

( 0800 876 6060

( 0800 876 6060

Punjabi

( 0800 876 6060

Gujarati

Sept 16

Crown House, Crown Square, Waldeck Road, Maidenhead, Berkshire SL6 8BY

Lifeline: 01628 545000freephone: 0800 876 6060 for mobile phone users: 01628 543101

fax: 01628 543199 Minicom: 01628 638136

email: [email protected] www.housingsolutions.co.uk

Open 8.45am – 5.15pm Monday-Thursday and from8.45am – 4.45pm on a Friday


independence and safety wherever you go · wherever you go mha359.footprint_bro_aw.qxp_layout 1...

Documents