Website InDemandInterpreting.com | Phone 1 (877) 899-3824 | Email Info@InDemandInterpreting.com

InDemand Clarity - ConnectInDemand Interpreting just made it easier for you to access live, medically qualified interpreters through your pre-existing telehealth program.

InDemand Clarity – Connect enables providers to seamlessly integrate video remote interpreting (VRI) into Vidyo-based conferencing systems, providing on demand access to a VRI interpreter by means of a virtual patient/provider encounter.

There are two ways to integrate VRI into your virtual health program:

• InDemand Clarity – Connect Widget

• InDemand Clarity – Connect API (Application Program Interface)

In addition to delivering immediate access to a medically trained interpreter, InDemand provides real-time analytics, giving healthcare organizations essential data to effectively manage their language access program.

On-Demand Interpreting

Easy to Use

Simple Integration

Bring in Interpreter, Specialist or Family Member with Remote Patient

Bring in Interpreter with Remote Patient

Bring in an Interpreter Bring in Specialist & Interpreter

Ways to Add an Interpreter to Your Telehealth Session

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[ Patient View ]

[ Provider View ]

InDemand Clarity Connect - Widget

The InDemand Clarity Connect - Widget is an out-of-the-box solution! It is the perfect solution for health systems who have existing telehealth programs but do not have the time or resources for the development of a customized solution. The Clarity Connect - Widget layers onto your existing telehealth program (Vidyo Video Conferencing) via a direct link to a cloud-based application, allowing for seamless integration of video remote interpreting into the patient/provider encounter.

InDemand Clarity Connect - API (Application Program Interface)

For health systems who have invested in customized telehealth solutions and are looking for an elegant integration of video remote interpreting (VRI) and telehealth, InDemand offers its Clarity Connect - API. The Clarity Connect - API is perfect for when you require flexibility within your customized telehealth application. This solution requires minimal development resources.

INDEMAND INTERPRETING CLARITY CONNECT

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With either the InDemand Clarity Connect widget or InDemand

Clarity Connect API, you can easily and seamlessly bring medically

qualified interpreters into your telehealth program!

InDemand Widget

INTERPRETER

Widget is cloudbased and layers onto your existing telehealth devices.

API is coded and customized to your existing telehealth program.

InDemand Customizable

API

InDemand Customizable

APIInDemand Widget

INTERPRETER

Widget is cloudbased and layers onto your existing telehealth devices.

API is coded and customized to your existing telehealth program.

InDemand Customizable

API

InDemand Customizable

API

UI/Integration Interface

Cloud-based UI (accessed via link/bookmark)

Custom Application and UI Integration Capable

Tenant Configuration/Requirements

Vidyo Video Conferencing Portal URI --For use in embedded HTML Link (Widget), and JSON link (API)

InDemand Operator User with rights to search contacts/rooms in Tenants where interpreters will be requested to join (on customer’s Portal).

Vidyo Desktop Client

API Resources/Model/Languages

RESTful API using JSON web tokens

Resources: 1) Languages Available, 2) Shared Contacts, 3) Conferences; manipulated using HTTP requests where the method

(GET, POST, PATCH, DELETE) have specific meaning in Interactive Documentation

Any language which supports HTTP requests

Documentation

Interactive

Request/response documentation (JSONAPI.org)

Integrated Help

Account Setup

Organizations, Facilities, Departments, & User Setup via Widget Admin Portal (not available in MVP)

Organizations, Facilities, Departments, & User Setup via API

Real-Time Analytics

InDemand Clarity-Dashboard: VRI Minutes Data at glance. Usage by language, Usage by cart, Average call time, VoIP languages and usage by day, call ratings, etc.

Advanced Analytics: Business intelligence capability built in providing a Video Call Log Dashboard which includes but is not limited to: View Usage by Cart / Department, VRI and VoIP minutes of use by language, by day, and peak interpreting times

Widget

Widget

API

API

Widget API

Widget API

Usage Scenarios Call Type Primary Participants Widget API

2 LEP patient & provider are

co-located with remote specialist & interpreter

VideoLEP Patient/Provider

Specialist

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

4 LEP patient, provider &

specialist on a telemedicine call with remote interpreter

Video

LEP Patient

Provider

Specialist

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

3 LEP patient & provider are on a telemedicine call with

remote interpreter

VideoLEP Patient

Provider

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

1 LEP patient & provider

are co-located with remote interpreter

VideoLEP Patient/Provider

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

Widget API

Widget API

INDEMAND INTERPRETING CLARITY CONNECT

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Website InDemandInterpreting.com | Phone 1 (877) 899-3824 | Email Info@InDemandInterpreting.com

InDemand Interpreting was founded in 2007 with the vision of ensuring every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. InDemand’s language access solutions are evidence based and data driven and support our commitment to improve the performance of our client’s language services program.

About InDemand Interpreting