increasing patient trust in systems of care...serves as enabling expertise for the clinical...

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National CapitalHealthcare Executives

Increasing Patient

Trust In Systems of

Care

December 2nd, 2019Gaylord National Resort & Convention Center,

National Harbor, Maryland

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DHA and Patient Safety

Lt. General Ronald Place

Principles:

• Focus on Outcomes

• Make Decisions

• Enjoy Your Work

“Improved readiness, quality,

safety, patient expectations,

and administrative practices

are the outcomes that

matter….”

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DHA Strategy

Patient

Safety

VISION: Unified and Ready…

MISSION: As a Combat Support Agency, the Defense Health Agency leads the MHS integration of

readiness and health to deliver Quadruple Aim: improved readiness, better health, better care,

and lower cost.

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DHA and Patient Safety –

Organizational Structure

DHA Clinical Quality Management

Market Clinical Quality Management

MTF Clinical Quality Management

Management and Oversight of Regions and MTFs Review, track, trend data and performance of Regions and

MTFs CQM Quality Strategy and Plan Oversight function CQM Strategy planning and reporting

Administration and Oversight of Functional Units and Activities

Monitor and capture monthly roll up of MTF performance Strategic Communication, Coaching, Leading Practices,

Lessons Learned, Education and Training Support for MTFs

Execution of CQM function activities Education and Training, Reporting, Compliance, Improving

Outcomes aligned to CQM Strategy and Plan

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MHS HRO Operating Model

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PSP In Action

The DoD PSP is organized around the HRO Operating Model and

serves as enabling expertise for the Clinical Communities and

Enterprise.

Dental Safety: PSP

developed a Dental Reporting

Guidebook with the Dental

Clinical Community to

increase reporting and sharing

of lessons learned.

HRO Awards: PSP organizes

an HRO Awards Program to

share best practices from the

MTFs and Services in Safety,

Quality, Access, and

Engagement.

Delay in Treatment: PSP

developed a Focused Review

on Delay in Treatment events

and collaborates with the VHA

to analyze similar events and

share key findings.

Patient Safety and HRO

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DHA PSP Program – Functions

Program

Operations

Infection

Prevention

Patient Safety

Center

External Patient

Safety Event

Investigation and

Field Operations

Patient Safety

Solutions

PS System

Functional

Management

PSP Functions will be Enabled through Six Areas

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How Are We Improving?

CLABSI Toolkit

HRO AwardsIn 2019, PSP released a

standardized CLABSI Toolkit

across the Enterprise that

covers five key areas:

o Education

o Evaluation

o Procedures

o Auditing

o Leadership engagement

HRO Awards PS and HIT

27 Award

Winners

101 Applicants

In 2019, PSP saw record

engagement in the HRO

awards, resulting in:

and

In 2019, PSP collaborated with

informatics during the rollout

of the new EHR, resulting in:

1 Job Aid

1 Set of Training Materials

9 Sites Trained

12 Data Presentations

DOD Adjusted Percentile Rank of Collaborative HospitalsAll Cases (Surgery Date: Jan – Dec 2018)

Over 700 US Hospitals Participate in NSQIP

88 Hospitals Recognized for “Meritorious” Performance | CY18

Brooke Army Medical Center (AC/HR) Keesler Medical Center (AC/HR)

Eisenhower Army Medical Center (AC/HR)

Naval Medical Center San Diego (AC/HR)

Evans Army Community Hospital (AC)

William Beaumont Army Medical Center (AC)

Walter Reed National Military Medical Center (AC/HR)

Key: AC = All Cases Meritorious List HR = High Risk Meritorious List

increasing patient trust in systems of care...serves as enabling expertise for the clinical...

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