(includes 2016 open enrollment numbers)...2015 year end review (includes 2016 open enrollment...

North Carolina Retirement Systems 2015 Year End Review (Includes 2016 Open Enrollment Numbers)

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North Carolina Retirement Systems 2015 Year End Review

(Includes 2016 Open Enrollment Numbers)

PIERCE INSURANCE: YOUR SOURCE FOR BENEFIT SOLUTIONS SINCE 1955.

Pierce Insurance is a family owned business, founded in 1955

We specialize in supplemental benefits for Government

employees and retirees

Our first client in 1955 is still with us today

We have grown to over 400,000 insured’s

Top woman and minority owned business in North Carolina

since 2006. (Awarded by Diversity.com)

Page 3: (Includes 2016 Open Enrollment Numbers)...2015 Year End Review (Includes 2016 Open Enrollment Numbers) PIERCE INSURANCE: YOUR SOURCE FOR BENEFIT SOLUTIONS SINCE 1955. Pierce Insurance

PIERCE INSURANCE: NEW FEATURES ADDED SINCE JUNE 2011

Improved Customer Service

o Staff dedicate to retirees – has grown annually

o Provided One Dedicated Toll free number to call

Enrollment by telephone

Enhanced Benefit Booklet

E-mail notices

Page 4: (Includes 2016 Open Enrollment Numbers)...2015 Year End Review (Includes 2016 Open Enrollment Numbers) PIERCE INSURANCE: YOUR SOURCE FOR BENEFIT SOLUTIONS SINCE 1955. Pierce Insurance

PIERCE INSURANCE: NEW FEATURES ADDED SINCE JUNE 2011

Dedicated Website has been enhanced annually

o Forms and booklets

o Video

o Online enrollment

o Online Chat

Added Accident Plan

Page 5: (Includes 2016 Open Enrollment Numbers)...2015 Year End Review (Includes 2016 Open Enrollment Numbers) PIERCE INSURANCE: YOUR SOURCE FOR BENEFIT SOLUTIONS SINCE 1955. Pierce Insurance

Online

24%

Paper

24%

Telephonic

52%

How Retirees Enroll

100% of Life Applications are Telephonic

Call Center:

Over 49,000 calls in 2015

Call Center:

Abandonment rate:

0.46%

Page 6: (Includes 2016 Open Enrollment Numbers)...2015 Year End Review (Includes 2016 Open Enrollment Numbers) PIERCE INSURANCE: YOUR SOURCE FOR BENEFIT SOLUTIONS SINCE 1955. Pierce Insurance

RATE HISTORY

2012 2013 2014 2015 2016

Dental Level 7% Increase

Level

Vision Level 2% Decrease

Life Level

Accident (2013)

Level

UHC has proposed a rate guarantee through 2018

Page 7: (Includes 2016 Open Enrollment Numbers)...2015 Year End Review (Includes 2016 Open Enrollment Numbers) PIERCE INSURANCE: YOUR SOURCE FOR BENEFIT SOLUTIONS SINCE 1955. Pierce Insurance

SUMMARY: GROWTH BY PRODUCT 2011 VS. 2015

OVER 148,000 RETIREES ENROLLED (50.2% GROWTH)

2011 2015 Increase 2011 vs. 2015

% Increase 2011 vs. 2015

Dental 55,920 77,981 22,061 39.5%

Vision 36,357 57,579 21,222 58.4%

Life 4,919 9,144 4,225 85.9%

Accident (2013)

1,796 (2013)

3,956 2,160 220.2%

Total 98,992 148,660 49,668 50.2%

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