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Master Degree in Transport Systems Engineering Sapienza University of Rome, November 22 nd , 2018

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Page 1: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

Master Degree in Transport Systems Engineering

Sapienza University of Rome, November 22nd, 2018

Page 2: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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In figuresFS Italiane is one of the largest industrial companies in our country, realizing works and services in the railway transport in order to develope a great mobility and logistics project for Italy.

In Figures

81,000 employees

17,250 km network

1,500 km High Speed

10,000 trains/day

2,200 railway stations

750 million rail passengers/year

300 million passengers on theroad /year

50 million tonnes of goods/year

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Our missionOur core business is the safe, convenient and efficient transportation of millions of people. The main strategicobjective is therefore to guarantee the best quality of service in terms of territorial coverage, punctuality,safety and comfort, always placing the passenger at the center of every decision‐making process.

DIGITIZATION

SUSTAINABILITY    

INTERMODALITY

QUALITY

INTEGRATED MOBILITY

CUSTOMER CENTRICITY

Regional transport, high speed, logisticsand digitization for new services tocommuters are the priorities at the center ofthe next Industrial Plan, togheter with thepurchase of new trains and the creation ofnew links to Southern Italy.

Page 4: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Infrastructure services: Rete Ferroviaria Italiana

The company is organized into 15 Staff Structures and 6 Line Structures

Employees: 26,100Lines: 16,980 KmGalleries: 1,450 KmBridges and Viaducts: 530 KmRailway Stations and stops: 2.190

Line Structures:

Investments Production Commercial and Operations   Management Technical Management Health

Staff Structures:ProcurementAdministration, Finance and ControlInternal AuditAsset ManagementStudies and Innovative projectsSanitary DirectionInformation and Communication TechnologyLegal and Corporate AffairsHuman Resources and OrganizationStrategic Planning and SustainabilitySecurityMedia RelationsInstitutional RelationsRailway Network Security & QualityResearch & Development

Page 5: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Transport services: Trenitalia

The company is organized 2 Divisions, 3 Lines and 9 Staff Structures

Employees: 27,600Trains/day:    6,000Passengers/year: 650 million

Line Structures:

Industrial Logistics Industrial Planning Technical Management

Staff Structures:

ProcurementLegal and Corporate AffairsAdministration, Finance and ControlAuditStrategic PlanningCorporate SecurityInstitutional RelationsHuman Resources & OrganizationICT

Passeggeri Long Haul

Page 6: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Transport services: the Frecciarossa 1000 HS train

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Transport services: BusitaliaThe company provides local bus transport, both urban and suburban, in Veneto, Tuscany and Umbria, as well aslong‐distance bus services, tourism and rental. Through the Busitalia Rail Service company, Busitalia organizesthe replacement of rail services by bus ones

Employees: 6,200128 million bus km/year41,000 nautical miles2,990 buses46 trains, 16 trams, 7 motor ship

Line Processes:

Urban and extra urban Local Public Transport Operations Rail Operations Navigation and Fixed Installations Operations Tram Operations Replacement Services Management Bus Maintenance Long Houl Services Rail Market Services

Staff Structures: Procurement and Spending Analysis Legal Affairs Administration and Finance Planning, Budget, Control and Investments Audit Strategies, Market Developmentand Sales Management ICT Human Resources and Organization Chief Transformation Officer

Page 8: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Talent Acquisition, Recruitment & Candidate Experience

Page 9: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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CANDIDATE EXPERIENCE

Employerbranding

Orientation

University& School

Recruitment

InternalJob Posting

Innovativebusiness 

projects and strategic skills development

CANDIDATEEXPERIENCE

Page 10: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Recruitment & HR Selection

• about 2,300,000 visitors / year (average)

• over 190,000 visitors / month (average)

• 900 new or updated Curriculum Vitae/ day

• Mobile responsive Application online

Our Career website: https://www.fsitaliane.it/lavoraconnoi.html

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Academic Relations and Orientation

Developing a training of excellence for the business needs:

Ing. Infrastrutture e Sistemi Ferroviari ‐ Sapienza Rm

Procurement Management ‐ Tor Vergata RmHomeland Security ‐ Campus Bio Medico Rm

Economia e Management Trasporti ‐ Bocconi MiGestione e tecnica Logistica e Trasporti 

‐ Tor Vergata Rm

Presenting our Group, our trades and professional opportunitiesJob orientation days at the target universities with ambassadors 15 events with over 6,000 young people welcomed at our stand

Reducing the distance between university and the world of workDegree course in electrical and mechanical engineering (2nd year): Mobility Study Plan (Politecnico di Milano)Degree courses in transport engineering in English(Sapienza)Higher Education School on the themes of integrated mobility (Alma Mater Studiorum Bologna)FS Mobility Academy on transport and industrial technologies 4.0 (Federico II Napoli)Specialized and soft skills seminars, company testimonials

(Bocconi, Polimi, FIGI Sapienza, LUISS) 

Rewarding the best students and graduates to promote research and innovation: Business game and academic competitions, call for ideas (FS Competition, Recruiting Day, etc.) Research grants and Ph.D

Creating osmosis between corporate and university know how through: 

Selection of trainees for internships and development of thesis on strategic business 

topics

Conquering and attracting young people of interestthrough:

Career website“Lavora con noi”LinkedIn Career page and other websites

(Jobadvisor, Career Service Polimi )Youtube Videotestimonials

News on Twitter (FS Group profile)

CAREER DAY / JOB MEETING 

POST GRADUATEMASTERS

UNIVERSITY COURSES AND SEMINARS

AWARDS FOR IDEAS

WEB AND SOCIAL CHANNELS

DEGREE THESIS AND 

INTERNSHIPS

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Who are we looking for?

Innovative thinking, intellectual vivacity and speed of thought, problem solving, motivation to learn, grow and 

develop, curiosity

Goal orientation, determination, initiative

critical approach

Integration, teamwork, passion, networking

Digital approachExcellent knowledge of English language

Availability for national and international

geographical mobility

Educational Background

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Hiring sectors of new graduates

Over 62% of new graduates hired inthe company has engineeringspecialties

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Selection path

Page 15: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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High‐level training package through a structured processaimed at a continuing training and at the development ofprofessional and personal skills (Economics, ProjectManagement, Communication Skills, Team Working andCoaching to support the managerial growth; institutional andmanagerial training, development center, job rotation).

The opportunity to live in a dynamic environmentcharacterized by technical excellence, in which you canexperience skills and knowledge.

The concrete and daily opportunity to successfully contributeto the goals of a wide industrial group.

We offer:

Page 16: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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FS Italiane is…

Development

Quality

Business

DigitizationEfficiency

Safety/Security

Technology

Excellence

InnovationKnow‐How

IntegratedMobilityand logistics

PassionCustomer centricity

Talent

Solidity

Page 17: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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2009 2010 2011 2012 2013 2014 2015 2016

15°13°

3°2°

1° 1°among100 national and itnernational companies  

2017

1° 1°

2018

That’s why FS Italiane is…

Page 18: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Apply soon!

Page 19: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Internship opportunities in FS Italiane Group

Page 20: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Rete Ferroviaria Italiana

Page 21: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Internship /Degree Thesis project in Rete Ferroviaria ItalianaDirezione Commerciale ‐Marketing Infrastruttura e Sviluppo Servizi Integrati

[email protected]

Page 22: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Master Degree Transport Systems EngineeringRFI ‐ Commercial Department ‐Marketing & Integrated Services Development Stage

22 Novembre 2018

Page 23: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Separazione Liberalizzazione

Trasporto

Rete

Trasporto

Rete

Trasporto

Rete

IF

GI

IF IF IF

Separazione Liberalizzazione

Trasporto

Rete

Trasporto

Rete

Trasporto

Rete

IF

GI

IF IF IFTrasporto

Rete

Trasporto

Rete

Trasporto

Rete

Trasporto

Rete

IF

GI

IF IF IFTrasporto

Rete

Trasporto

Rete

IF

GI

IF IF IFTransport

Infrastructure

RU

IM

Separation Liberalization

CAPACITY

TRANSPORT PLAN & 

TIMETABLE

INFRA

CHARGE

IM

The context

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

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Market analysisMarket analysis

PricingPricing

Long term transport planning 

Capacity optimization

Long term transport planning 

Capacity optimization

Stations and accessibilityStations and accessibility

Development of Infrastructure Services

Development of Infrastructure Services

Marketing & Integrated Services Development

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 25: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Ultimate goalCommercial approach of RFI

Besides aiming at a target of capacity allocation in the short term and capacity development in the long term, we have also a wider commercial goal

PUSHING FORWARD MODAL SHIFT

….. more passengers and goods from road to rail and multimodal transport

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 26: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Customer centricity approach, who are our customers? What are their market needs?

Market needs

Railway Undertakings (direct customers)

• Improve attractiveness of the service• Improve the cost efficiency

Final customers

• Better attractiveness of the service (timetable)• Accessibility to the service

IMPROVE CONNECTIVITY TO BOOST MODAL SHIFT

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 27: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Why this market orientation ?

Better attractiveness 

and efficiency of the 

transport services

Higher profitability of 

the transport 

services

Higher

train paths 

demand  

Higher passenger 

demand

Lower passenger 

fares

Railway 

development

Improve attractiveness

Improve efficiency

MARKET NEEDS Better attractiveness of the services

Accessibility to the service

RAILWAY UNDERTAKINGS FINAL CUSTOMER

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 28: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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How to improve the accessibility and attractiveness ?Rail ‐ rail integration and intermodality

• multiplying effect of the integration, at equal transport supply more attractiveness and profitability of the service

• enlargement of potential basins of users of the railway stations

• integration as a key point to improve connectivity

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 29: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Station as hub of intermodal transport chainThe last mile integration

STATIONSTATIONTaxi

On call transport

Car

Moto

Car Kiss & RideBike/Cycle Paths

Walkability

Tapiroulant

Metro

Urban bus

Suburban bus

Tram

Cable Railway

People mover

Boat

Bike‐sharing

Rentals

Car‐sharing

E‐car

On demand transport

Self Production

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 30: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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NODENODE

Station as services pole

TransportNODE

POLE of attraction

A highly attractive center feeds converging transport services in the node and utility 

An efficient transport node feeds the services and functions of the pole, increasing its usefulness and value thanks to improved accessibility 

POLEPOLE Services to the travelers

Commercial services Urban/large area 

functions

The concept of station as NODE and POLE

On demand transport

Self Production

Self Production

On demand transport

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 31: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Station clusterization

• Target for each cluster

• Gap analysis

• Actions on infrastructure and transport planning (integration of infrastructure services, scheduling, information…)

• Actions on land use planning

Cluster for each region

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 32: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Logical path and key words

•Customer centricity•Proactivity 

•Modal shift•Market needs

•Final customers•Attractiveness

•Accessibility to rail services• Integration

• Intermodality and Multimodality 

Environmental sustainability Social inclusion

Smart cities, smart regions

Transport planning

Connectivity

Station as node and pole

Economical sustainability

Sustainability

Profitability

Social sustainability

Passenger and goods

Potential basinsCost efficiency

Share mobility

On demand transport

TPLGap analysis

InfrastructureLand use planning

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

Page 33: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Stage Project/RFI ThesisCommercial Department ‐Marketing and Integrated Services Development

Degree Training Project Company Tutor Structure City

Master Degree Transport Systems Engineering

INTERMODALITY, MULTIMODALITY AND INNOVATIVE TRANSPORT SYSTEMS TOWARDS SUSTAINABILITY AND INCLUSION

• Goal: gap analysis for the new RFI clusters of stations, case studies, basin analysis and developing plans (with possible interface with other operators and Stakeholders)

• Context:analysis of the integration services offered by the Infrastructure Manager and other Transit operators for the access to the national railway network

• Topics mobility plans, strategic transport planning, integration KPIs, Smart Communities, Smart Regions.

• Knowledge: transport systems, demand models, data analysis

• Skill: systemic approach, innovation, customer centricity

• (Regional RFI & Other Local Transport Company)• (High Speed & Regional)

Francesca Ciuffini Direzione Commerciale Roma

22/11/2018Master Degree Transport Systems Engineering Francesco Saverio Falco

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THANK YOU FOR YOUR ATTENTION

Page 35: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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Training Project Tutor Dept Seat

• Title: Use of Floating Cellular Data (FCD) in traffic studies

• Goals:Extend the possibilities of developing traffic studies through the use of FCD

• Topics: • Types of FCD data• Acquisition sources• Integration with other

information for the development of traffic studies

• Knowledge: Modelling transport

• Skills: Main knowledge on traffic models (calibration, development)

Eng. Giulia [email protected]

CeSPI – Centro Studi e Progetti

InnovativiRome

Centro Studi e Progetti InnovativiInternship /Degree Thesis project in Rete Ferroviaria Italiana

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Use of Floating Cellular Data in traffic studies 

Studies and Innovative Projects Department Internship

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Rete Ferroviaria ItalianaMain activities of the National Infrastructure Manager

Railway traffic & operations managementGuarantee of the connection with Sicily andSardinia

Railway traffic & operations managementGuarantee of the connection with Sicily andSardinia

Maintenance of the efficiency of the National RailwayInfrastructureMaintenance of the efficiency of the National RailwayInfrastructure

Design & implementation of investments to upgrade anddevelop the National Railway NetworkDesign & implementation of investments to upgrade anddevelop the National Railway Network

Annual definition of the railway Working Timetableaccording to rules and criteria set out in the NetworkStatement of RFI

Annual definition of the railway Working Timetableaccording to rules and criteria set out in the NetworkStatement of RFI

Assessment of the psychophysical fitness of personnelengaged in activities related to the safety of railwayoperation, naval and land transport

Assessment of the psychophysical fitness of personnelengaged in activities related to the safety of railwayoperation, naval and land transport

Management of stations (includingassistance to RMP) and freight terminalsManagement of stations (includingassistance to RMP) and freight terminals

Established in 2001 to respond to the Community Directives on the separation between the network operator and the

transport service provider

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The best way to predict the future is to create it

• Provide, even beyond the timeframe of the Industrial Plan, elements usefulfor the definition of the Network Development Plans

• Contribute to the infrastructural development of the railway system, bothat national both at local scale, through studies, innovative design solutionsand the analysis of the mobility flows of people and goods

• Elaborate studies and projects to identify opportunities of development insynergy with other transport systems and to explore the evolution of thefunctions of the railway system itself

• Supporting line Departments in the dealing with issues that are not“business as usual” or that require the set‐up of distributed companyspecializations

Who are we?The role of the Studies and Innovative Projects Dept.

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Planning the long‐term development of the transport

systems consists in identifying today the appropriate

actions able to respond to future mobility needs, taking into

account the evolution of all the variables of influence, taking into

accounts the technologies that will be available in future horizons.

«Look wide, and even when you think you are looking wide, look wider still»Baden Powell

The new transport scenariosLong‐term development of the transport system

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Interconnected evolutionary variablesTransportation in 2050, part of the world of 2050

Formato data GG/MM/AAAATitolo presentazione   I Nome relatore

Energy systems and energy sources

ICT Systems and Artificial Intelligence

Robotics and automation

New technologies

Macroeconomic, social and geopolitical evolution

Mobility systems

Financing, policy and regulatory instruments

Urban evolution

Page 41: in Transport Systems Engineering - uniroma1.itThrough the Busitalia Rail Service company, Busitalia organizes the replacement of rail services by bus ones Employees: 6,200 128 millionbus

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The 4th industrial revolutionWhat it means, how to respond

Formato data GG/MM/AAAATitolo presentazione   I Nome relatore

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Future and uncertaintyThe scenario approach

Scenario A

Scenario B

Scenario C

Scenario D

time2018

today

Evaluate a probability for the

scenario

Develop logical evolutionary

paths

Describe the main features

Define critical uncertainties

Identify driving forces

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TRANSPORT STUDIES & TRANSPORT ANALYSIS to  support the  INVESTMENT ASSESSMENT process

INTERMODAL FREIGHT TERMINALS WITH INNOVATIVE 

LAYOUTS

POSSIBLE INTRODUCTION OF AUTOMATIC TRAIN OPERATIONS TECHNOLOGIES IN THE ITALIAN 

RAILWAY SYSTEM

TRAM‐TRAIN AND TRAIN‐TRAM SYSTEMS

Implementation on the Foggia –Manfredonia line

Short term solutionsExamples of studies completed during the last year

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Case Study: Brenner corridorFreight transport study

The Brenner corridor is the southern part of the Scandinavian‐Mediterranean corridor of the TEN‐T core network. A new high‐speed/ high capacityline is planned from Verona to Brenner, where the new Brenner Base Tunnel is already under construction.

This upgrade will enhance tracks capacity, reduce congestions, decrease travel times, increase average speed in particular for freight services,increase the efficiency of freight transports. The complete intervention is divided into six independent packages, with different extensions andfeatures.

The aim of the study was to evaluate the priority of the infrastructuralpackages in relation to future freight demand.

couple/ week

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Use of Floating Cellular Data in traffic studies 

Training Project Tutor Dept Seat

Use of Floating Cellular Data in traffic studies  G. Costagli Studies and Innovative 

Projects Dept. Rome

Internship at Studies and Innovative Projects Dept.

GOAL: Extend the possibilities of developing trafficstudies through the use of FCD

TOPICS: • Types of FCD data• Acquisition sources• Integration with other information for 

the development of traffic studies

KNOWLEDGE: Transport Modelling

SKILLS: Main knowledge on traffic models (4‐step analysis, calibration, development)

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Thank you for your attention

[email protected]

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Trenitalia

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4848

Internship / Degree Thesis Project in Trenitalia

Training Project Tutor Dept Seat

• Title: Transport demand forecast

• Goals: Assess Italian mobility flows

• Topics: demand modelling

• Knowledge (required): transport systems and models, statistics, econometrics

• Skills (required): application of statistical and econometric methodologies, models and tools for demand modelling

Silvia Lionetti

[email protected]

Strategie e Business Development Rome

Dir. Strategie, Pianificazione, Regolazione e Sostenibilità

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Busitalia Sita Nord

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Internship project/Degree Thesis in Busitalia

Training Project Tutor Dept Seat

TPL servicesprogramming and

planning

Cinfrignini Alessio

[email protected]

Direzione Regionale

UmbriaPerugia

Direzione Regionale Umbria

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Training Project

TPL SERVICES PROGRAMMING AND PLANNING

OBJECTIVES

The apprentice program aims to orient the candidate and develop abilities in the field of local public transportation on tires for planning, programming and management of services to customers.

EXPECTED RESULTS

1. Adequate support of planning and programming processes and programming ofcustomer services;2. Create mechanical and driver schedules respecting the current legislation;3. Monitoring regularity of service;4. Monitoring to contrast tariff evasion by supervising the relative activity ofpersonnel.

Internship project/Degree Thesis in BusitaliaDirezione Regionale Umbria

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Internship project/Degree Thesis in Busitalia

Training Project

ACTIVITY

1. In-depth study of conductor rules and current legislation;

2. Specific formation and on-the-job training regarding application of software used by the planning department and service department;

3. Training in the programs and activities of service monitoring;

4. In-depth study of support systems for ticket payment and analysis, study of the difference between proposed/real figures, elaboration of production forecasts and definition of quantitative previsions for service carried out;

5. Formation of programs and files for management to combat tariff evasion.

Direzione Regionale Umbria

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Training Project

Knowledge and skills:

• modeling for the analysis of transport demand;• modeling for demand forecasting;• model of choice of the route or assignment;• techniques for organizing and operating transport systems;• transport economy.

Direzione Regionale Umbria

Internship project/Degree Thesis in Busitalia

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Thank you for your attention