in technology non geographic numbers inbound calls services

NON-GEOGrapHIC NUMBErS /CALL ROUTING CONTROL /NATIONWIdE PRESENCE /INCREASE SALES /PLAN dISASTER RECOVERY /REAL-TIME STATS /GENERATE INCOME /IMMEdIATE SET-UP /RISk-fREE SWITCHING /CHALLENGE US /

WHY CHOOSE INTECHNOLOGY?ENHANCE CUSTOMER SERVICE WITH REAL-TIME CONTROL OVER CALL ROUTING PLANS /

INbOUNd ALLOWS CUSTOMERS TO CHANGE CALL PLANS IN REAL-TIME ANd TURN COST INTO PROfIT.* /

* SOURCE / INTECHNOLOGY /

Through competitive ‘per minute’ rates on numbers such as 0845 and 0800 we can help you save vast amounts, and with equally attractive charges for 0844 and 0871 prefixes, we can also help you generate or increase revenue.

‘Point’ allows you to enjoy the benefits of a Geographic or Non-geographic number without having to commit to ‘surplus’ features. Instead you can focus on business-critical tools such as ‘Time Control’ that means calls are less likely to be missed – or can be ‘captured’ outside working hours.

‘Path’ adds more features to the call routing mix. You can decide how to deal with calls from a specific area, use our ‘distribution’ tool to manage workload and divert traffic appropriately during busy periods.

‘Pro’ allows you to enhance call routing with a full set of features, from call queues and welcome message to menu options and voicemail to email functionality. You can even add campaign-specific announcements and create ‘blacklists’ for unwanted callers.

Now more than ever, customers place huge value on the standard of service they receive when calling a provider. With one of the most comprehensive call routing feature sets on the market, InTechnology’s Geographic & Non-Geographic Number Translation Service (NTS) allows businesses large and small to take control of their call plans and use a suite of powerful tools to enhance customer experience.

ANSWERiNg THE CALL FOR BETTER SERViCE /

OUR ‘iNBOUND’ PROPOSiTiON /

WWW.MYINBOUND.COM

PROVISIONING /BILLING

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Caller Recipient

01423 877 XXX

BILLING PLATFORM

WWW

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Our tiered service ensures we can deliver the best solution whatever your company size, whether you’re a sole trader or a complex multi-site/multi department organisation:

YOUR ‘iNBOUND’ CALL SERViCE /

Thanks to ‘MyInbound’, our user-friendly online customer management portal, you’re in control. There’s no need to procure expensive hardware, administrators can enjoy consolidated functionality and your business can tailor its voice routing plans to suit real-time demands.

Switching to InTechnology’s ‘Inbound’ service is risk-free and usually takes just 5 days. Numbers can be allocated immediately for seamless migration.

With a real-time overview of calls made and received, you’ll be able to monitor marketing campaigns to find out what’s working, and where, and target future communications accordingly. You can put also proactive measures in place to prepare for ‘spike’ periods such as Christmas, and react to changes in customer behaviour at the click of a mouse.

‘MYiNBOUND’ WEB PORTAL: YOU’RE iN CONTROL /

Through a secure drag and drop interface, you can enable and disable features to increase efficiency. You can tailor distribution, control queuing, set disaster recovery plans, upload announcements and more at the click of a mouse, empowering you with real-time control.

CALL CONTROL /

CHALLENgE US /

Call: 0800 983 2522email: [email protected]: www.intechnology.com

All content correct at time of going to press.

‘Inbound’ is just one of the value-adding propositions within our managed services portfolio.

To learn more about how we could help you cut cost, build agility and increase productivity put us

to the test and ask for a FREE Spend & Strategy Review.

FREE SPEND & STRATEgY REViEW: 0800 983 2522 /

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PAUL STOREY /PROdUCT SPECIALIST - MObILE & INTELLIGENT NETWORk /

Provide your customers with a single point of contact into your business.

don’t get caught out. Instant dR functionality allows you to plan for the unexpected, safe in the knowledge that customers can always reach you.

Use an extensive range of features to increase efficiency, such as: menu options, call control (time, day, distribution, destination), divert, personalised call whisper and welcome messages.

‘Inbound’ provides you with the flexibility to always route your inbound traffic to the right person or group, first time.

With competitive ‘per minute’ rates, you can look forward to bigger margins when a customer calls you via an 0844, 0845,or 0871 number.

FROM ENgAgED TO ENgAgiNg /

TURNiNg COST iNTO PROFiT /

Improve customer loyalty & retention

Increase disaster recovery (DR) capability

Stay in control

Increase customer satisfaction

Generate income

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BENEFiTS OF ‘iNBOUND’ /

Nothing is more frustrating for customers than a busy line or unanswered phone call. With ‘Inbound’, you can configure call plans to make sure everyone gets through, set plans to route calls according to geographic location for a more personalised customer experience and log abandoned calls via email to alert you when a customer has ended their call in the queue.

And for added peace of mind, our disaster recovery capability lets you define a ‘plan b’ in case a line or number is affected for any reason.

You may currently take a significant amount of calls that are unnecessary and concern issues that can be resolved elsewhere, such as on your website. These calls could actually cost you money, but with low rate minutes from InTechnology you could turn that cost into profit.

InTechnology Head OfficeCentral HouseBeckwith KnowleHarrogateHG3 1UGTel: +44 (0)1423 850 000Fax: +44 (0)1423 850 001

[email protected]

InTechnology ReadingCommensus House3-5 Worton DrivereadingrG2 0TG Tel: +44 (0)870 777 7778Fax: +44 (0)870 777 7779

[email protected]

InTechnology London17 St. Helen’s placeBishopsgateLondonEC3a 6DG Tel: +44 (0)20 30 40 50 00Fax: +44 (0)20 30 40 50 01

[email protected]

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in technology non geographic numbers inbound calls services

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