in confidence - ayrshirehospice.org · web viewplease note that only candidates who are...

Our reference: AH/08/18Enquiries to: Lorna SamsonAddress: 35 Racecourse Road, Ayr, KA7 2TGTelephone: 01292 269200Fax: 01292 294401Email: [email protected]

Dear Applicant

Post Title: Senior Lottery OfficerSalary Range: £19,697 to £22,683 pro rata per annumHours: 30 hours per weekClosing date: Friday 20th April 2018Informal Enquiries to: Ron Swanson, 01292 288488

Thank you for your recent enquiry regarding the above vacancy. I have pleasure enclosing an application pack containing;

An Application Form. Please note we do not accept CVs. An Equal Opportunities Form. A Job Description (for reference only). A Person Specification (for reference only). An Information sheet containing details of the terms and conditions applying to the post

(for reference only).

Please note that only candidates who are shortlisted and invited for interview will receive further communication regarding the process of an application. I would therefore like to thank you for the interest you have shown in this vacancy with The Ayrshire Hospice and look forward to receiving your Application for this post.

Yours sincerely

LORNA SAMSONPeople Development Officer

INFORMATIONFOR CANDIDATES

POST OF: SENIOR LOTTERY OFFICERBASE: 29 MILLER ROAD, AYR, KA7 2AXREF NO: AH/08/18

Thank you for applying for the above post with the Ayrshire Hospice. This information sheet summarises the terms and conditions related to the post. The Hospice has recently undertaken a Pay and Benefit Review and the following terms and conditions will be effective from 1 April 2016.

ABOUT THE POST:

Employing Organisation: Ayrshire Hospice

Job Description: A job description is attached.

Salary/Grade Scale: Band 4

Your salary will be paid into your bank account on the last Friday of each month.

Hours of Work: 30 hours per week

Annual Leave: Leave year is from April – March

30 days (225 hours) on commencing employment32 days (240 hours) after 5 years’ service

For part time staff, this will be applied on a pro-rata basis and also allocated in hours.

Public Holidays: Entitlement is 37.5 hours based on the 5 designated Public Holidays per annum, and on a 5 day week working 7.5 hours per day. The 37.5 hours entitlement is due to all whole time staff irrespective of work pattern.

For part time staff, this will be applied on a pro-rata basis and also allocated in hours.

Pensions: The Company will comply with the employer pension duties in accordance with Part 1 of the Pensions Act 2008 by automatically enrolling you where eligibility criteria is met, in the Group Personal Pension Plan.

The Hospice provides a generous employer contribution of 7.5% of your salary per month provided a minimum 2.5% employee contribution is made.

Asylum And The Asylum and Immigration Act 1996 and 2004(Section 8)Immigration Act 1996 checks to ensure that all employees are legally employedAnd 2004 (Section 8): in the United Kingdom. Candidates will be asked to provide

relevant original documents prior to an offer of employment being made. Any offer of employment will only be made when the organisation is satisfied that the candidate is the rightful holder of the documents and is legally eligible for employment within the United Kingdom.

Medical Examination: Any offer of employment is conditional upon a satisfactory medical report from the Occupational Health Department. You may be offered employment conditional on confirmation that you are medically fit for employment. A commencement date for employment will only be agreed following this confirmation.

Rehabilitation of This post is not exempt from the provision of Offenders Act: Section 4(2) of the Rehabilitation of Offenders Act 1974

(Exemptions) Order 1975.

References: Two satisfactory written references must be obtained prior to any offer of employment being made. These should include current and previous employers as requested in the job application form. This is in line with our Recruitment and Selection Policy.

Informal Enquiries: Informal enquiries are welcomed by Ron Swanson, Assistant Fundraising Manager (Lottery & Community), who can be contacted on 01292 269200.

Closing Date: Your completed application form should be submitted to:-

Administration DepartmentAyrshire Hospice35 Racecourse RoadAYRKA7 2TG

Or emailed to [email protected]

By: Friday 20th April 2018

JOB DESCRIPTION

1. JOB IDENTIFICATION

Job Title: Senior Lottery Officer

Responsible to: Assistant Fundraising Manager (Lottery & Community)

Department(s): Fundraising

Directorate: Finance & Fundraising

No of Job Holders: 1

Last Update: March 2018

2. JOB PURPOSE

To co-ordinate and manage a team of approx. 80 self employed Lottery Collectors throughout Ayrshire who collect door to door fortnightly from around 7,000 members, recruiting, selecting and training collectors on an on-going basis and overseeing collectors and collection systems.

To provide direct support to the Assistant Fundraising Manager in the administration, organisation, regulation and delivery of an effective Hospice Lottery scheme.

To identify target geographical areas for canvassing new lottery members and implement plans for door to door canvassing or community based canvassing activities as appropriate.

3. DIMENSIONS

Directly supports the administration, operation and financial management of the Hospice lottery scheme with a membership of approx. 14,000 members, generating income of approx. £700,000.

The post will manage the door to door cash collection of lottery payments from members, generating income of approx. £450,000 per annum.

Responsible for the selection, training, supervision and management of 80 self employed lottery collectors throughout Ayrshire who collect from approximately 7,000 members each fortnight.

Work with all sections of the community using a wide range of skills including negotiation, administration, communication and promotion to ensure a strong positive public image of the Hospice is maintained.

Oversee and supervise involvement of volunteers – numbers ranging from 1 to 5.

4. 0RGANISATIONAL POSITION

5. ROLE OF DEPARTMENT

The Ayrshire Hospice is a specialist resource for those individuals receiving palliative care, who have particularly complex needs that cannot be fully met in their usual place of care. The Hospice strives to meet physical, emotional, social and spiritual needs providing the highest standard of patient centred Specialist Palliative Care possible while ensuring choice, dignity and self esteem and an enhanced quality of life and engages with family and friends offering them support and bereavement counselling.

The Finance & Fundraising directorate is responsible for:

achieving strong sustained net income growth in order for the Hospice to meet its operational and strategic aims;

Identifying, developing and maximising a varied portfolio of income streams ensuring sustainability;

establishing and maintaining sustainable relationships to benefit Hospice income generation and marketing initiatives;

communicating the value of the Hospice both locally and nationally to raise awareness and promote services as a leading provider of Specialist Palliative Care;

financial governance, delivering efficient and well controlled financial operations;

all reporting and annual returns to Companies House, the Office of the Scottish Charity Regulator, Her Majesty’s Revenue and Customs, The Gambling Commission and the external auditor, reflecting the organisation’s financial compliance with legislation and standards;

the day to day financial management of the Hospice including the formulation, implementation and monitoring of departmental budgets.

The directorate works closely with colleagues in the other departments and external stakeholders to improve hospice services for the population of Ayrshire & Arran, and to ensure alignment of local financial, clinical service, workforce and capital plans with the organisational fundraising strategy and income generation targets. This is achieved in an open and facilitative way to secure their trust and support.

6. KEY RESULT AREAS

1. Support the Assistant Fundraising Manager in the administration of all lottery player processing and the operation of the computerised lottery system. Maintain the lottery membership database, ensuring that contact names, postal addresses, subscription details, bank account & payment method, prize money awards etc are up to date. Set up and input new memberships and close records for leavers.

2. Undertake the day to day management and supervision of a team of 80 self-employed Lottery Collectors collecting cash payments door to door from members each fortnight. Maintain a comprehensive record of all cash collections undertaken, retaining supporting paperwork and documentation as appropriate. Ensure all cash handling and counting is undertaken by collectors in line with Hospice cash handling and security procedures, providing advice and guidance as required.

3. Support and communicate with the 80-strong collecting team ensuring that they have the

correct and up-to-date information in order to operate. Prepare, produce and circulate accurate round sheet records to all collectors and liaise with them to confirm monies collected and arrange submission of round sheet data.

4. Preparation of monthly statistical and financial reports for the Assistant Fundraising Manager demonstrating the on-going performance of the lottery against agreed income, membership and cash collection targets. Review and report on performance against income generated from collectors and percentage of successful collection rate.

5. Co-ordinate the provision of appropriate cover and resources at all times for vacant rounds to minimise loss of income. Identify, recruit and arrange temporary manpower resources (volunteers or paid) to undertake door to door payment collections for vacant rounds, providing appropriate intensive support and guidance to temporary staff to effectively undertake this role.

6. Support the Assistant Fundraising Manager in the implementation of marketing campaigns for the Hospice lottery. Co-ordinate the design and production of effective promotional material, ensuring that materials are tailored to target audiences and communicate clear messages to generate support and/or raise the profile of the Hospice. Prepare marketing information for inclusion on the Hospice website.

7. Identify new opportunities for generating lottery sales income whilst building on and refining existing income streams. Research local market factors including current player profiles, competitor schemes and local population demographics to inform ideas and plans. Identify target geographical areas for canvassing and implement plans for door to door canvassing or community based canvassing activities as appropriate. Recruit effective canvassing staff to undertake agreed canvassing activities and supervise and monitor performance.

8. Co-ordinate and deliver annual training for all collectors and canvassers involved in the promotion, sales and administration of the lottery to ensure awareness and understanding of regulatory and legislative requirements and achieve compliance with requirements of the gambling licence under which the lottery scheme is operated. Collectors and canvassers should also be trained in aspects of customer service, personal safety & security and relevant Hospice policies and procedures.

9. Promote the work of the Hospice within the community by undertaking presentations to business and community groups, schools and other professional organisations to explain the work of the Hospice and the fundraising department.

10.Undertake the recruitment, management, motivation and training for all lottery collectors and canvassers. Manage and monitor collectors and canvassers developing strong communication and collaborative relationships and actively encourage their development.

7a. EQUIPMENT AND MACHINERY

The main piece of equipment used is a personal computer. The PC is used both as a terminal to access and input to the lottery system and as a desktop computer to operate spreadsheet software for the recording of financial information and production of budget reports and analyses. Through the use of e-mail software and systems, the PC is also used as a key communication tool.

A range of office equipment will be used on a regular basis when producing promotional and

publicity materials. This will include the use of photocopier, specialist risograph printers and laminators. A specialist digital camera will also be regularly used/operated at events to generate photographic images for use/publication in newsletters etc.

A wireless/portable credit card terminal will be used to obtain payment for lottery memberships or to receive general donations.

7b. SYSTEMS

The post-holder will make regular use of the computerised lottery system – Pathway. This involves both inputting player/member details and information to the system and interrogating the system in response to queries, analysis and for reporting purposes; creating and generating routine and ad-hoc membership, lottery draw and activity reports from the system as part of the department’s marketing, communication and membership development responsibilities.

The post-holder will be an authorised user for the Hospice electronic banking system. Electronic banking will be used to review bank balances as required and to download banking information and reports to aid in the completion of bank reconciliations.

Use of Microsoft Excel is required to produce spreadsheets that contain financial analysis and statistics to meet reporting requirements.

Use of desktop publishing and digital imaging software to design, construct and produce a range of promotional and marketing materials.

Daily use of Microsoft Outlook for communicating with Hospice colleagues and to distribute fundraising information and reports, as required to internal and external stakeholders.

8. ASSIGNMENT AND REVIEW OF WORK

The post-holder receives general direction from the Assistant Fundraising Manager and is expected to use personal initiative and be largely self directed in the organisation of their day to day work. The post-holder is expected to manage their workload within agreed policies and to specific timescales set by the Assistant Fundraising Manager as well as the Lottery draw calendar. This will require the post holder to plan and prioritise their workload taking into account project timelines and demands of the draw calendar.

The post-holder has delegated responsibility and scope within their collection and canvassing activities to use their personal initiative across a range of tasks at various levels e.g. recruitment of collectors, identifying targeted canvassing activities and recruiting canvassers, managing distribution and collation of collection round sheets, issuing communications, composition and distribution of promotional material etc.

The post-holder has frequent evaluation consultations on the performance of the lottery scheme & cash collections with the Assistant Fundraising Manager and other members of the fundraising team.

The post-holder in co-ordinating the administration of the lottery collections will determine work priorities for supporting volunteer staff and delegate work and tasks to volunteers as appropriate.

The post-holder meets and reports to the Assistant Fundraising Manager on a regular basis, giving verbal, written or spreadsheet reports. Annual performance objectives will be agreed with the Assistant Fundraising Manager and progress against these will be reviewed on a bi-annual basis.

9. DECISIONS AND JUDGEMENTS

The post-holder has discretion to determine the order in which tasks will be completed to ensure that all relevant lottery scheme timelines and deadlines are met.

The post-holder will identify problems and resolve them in a professional manner where possible, without recourse to the Assistant Fundraising Manager. Decisions and judgements are required on a daily basis in regard to workload, vacancy and collecting issues etc, and requires tact and diplomacy on financial matters relating to collectors. This involves consultation, negotiation and seeking a compromise or alternative solution.

The post-holder will work under their own initiative and make on the spot decisions, anticipating problems that may arise with regard to collectors and acting on them expeditiously to minimise loss of income. Where Collectors fail to meet the strict fortnightly collection deadlines this will necessitate a total re-evaluation of priorities for that day in order to initiate an immediate response to arrange alternative collections.

Taking steps after consultation with the Assistant Fundraising Manager where necessary to discipline or dismiss a collector e.g. inappropriate conduct.

Directly contributes to decision making on aspects of strategy development for generating new lottery sales income including player acquisition, player retention and targeted canvassing programmes.

10. MOST CHALLENGING / DIFFICULT PARTS OF THE JOB

Co-ordinating on-going canvassing activities to recruit new lottery players & members and advertising and organising on-going promotions and leaflet dropping.

Responding to collector vacancies which arise regularly with very tight deadlines, acting expeditiously to minimise loss of income.

Undertaking lottery player analytics and effectively interpreting and applying results to inform the development of new player acquisition campaigns, direct mail appeals and canvassing activities.

11. COMMUNICATIONS AND RELATIONSHIPS

The main internal contacts for the post-holder out-with the Department are:

Hospice staff to respond to queries regarding the lottery scheme and Hospice led community events and to secure support and input to the promotion of the lottery scheme

Volunteers to consider and discuss the roles and requirements of volunteering input to the

fundraising function

Human Resources staff in the recruitment & selection of collectors and canvassers and in dealing with matters of conduct or capability

The main external contacts for the post-holder are:

Members of Public - direct contact and indirect via website, publicity and media coverage, in order to promote lottery membership and special draws

Other service providers and organisations within the community - to establish good working relationships and aid promotion of the Hospice

Media - maintain relationship with local Press and radio to maximise the profile of the Hospice and promote lottery campaigns

Self-employed Collectors - to supervise their collection activities and develop strong communication and collaborative relationships in their engagement with and support for the Hospice

12. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB

PHYSICAL EFFORT/SKILLSA high level of speed and accuracy and advanced key board skills are necessary to enable the post-holder to operate the range of computerised systems utilised within the Department. This involves inputting large volumes of data to and extracting information and reports from the systems. High volume data input will include fortnightly collection sheet input and cash & banking entries.

The nature of the post and areas of responsibilities will require the post-holder to travel to provide support to collection and canvassing agents in a range of locations. Meetings are held in locations across Ayrshire and long periods will therefore be spent travelling/driving.

When present within the office the post-holder will spend their time sitting at a desk operating a computer or involved in meetings with colleagues.

Lifting and handling light to medium loads in the collection and distribution of materials to/from collectors.

MENTAL EFFORT/SKILLSPeriods of intense concentration are required by the post-holder to enable them to input and extract data accurately, analyse lottery information and to undertake all financial management accurately, often working to tight deadlines. Periods of concentration will range from a period of one hour when inputting membership information to the lottery system; up to 3 hours at a time when compiling and reviewing lottery or event performance reports.

Workflows are interrupted on a regular basis through both telephone contact and responding to unplanned requests, which will necessitate the post holder to switch between tasks.

Focused concentration, compassion and interest required when communicating with and responding to collectors and members of the public.

EMOTIONAL EFFORT/SKILLS

The post-holder will communicate and build positive relationships on a regular basis with all members of the public attending fundraising events and purchasing lottery tickets, recognising and affirming them as key supporters of the Hospice.

The post-holder has direct management responsibility for the self-employed collection and canvassing teams and will require to manage all aspects of agent’s performance and conduct. This will include discussing matters of poor performance, providing support in development and training issues related to performance and applying disciplinary procedures when necessary.

WORKING CONDITIONSWhen present within the office the post-holder will spend the majority of their working day operating a computer thereby involving regular and continued use of a keyboard and exposure to VDU equipment.

Collection activities are outdoors and are undertaken irrespective of weather conditions.

13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

Technical skills and knowledge required will usually be obtained by holding a Higher National Certificate qualification in Business Administration or equivalent.

Clear working knowledge and understanding of project management, sales & marketing, business administration and donor development.

Previous experience in managing administrative systems and databases, financial control, sales & marketing and undertaking direct selling is essential.

Demonstrable experience of working in a fundraising environment and dealing with donors and the general public is desirable.

Previous experience in dealing with face to face contact with customers and the development of positive customer relationships is essential. The post-holder should have a demonstrable ability to deliver high levels of customer service and support.

Established and demonstrable experience in a retail or customer service management role.

Excellent communication skills – written and oral. An ability to communicate confidently and clearly to a range of diverse audiences and to achieve objectives through these contacts. This will involve negotiation skills, motivation, influencing, tact, diplomacy and persuasion.

Must be skilled in managing, developing and motivating a range of staff and have demonstrable management experience and ability to co-ordinate a busy project team.

Proficiency in a range of computer applications, particularly databases, e:mail and word processing.

The post-holder should hold a full driving licence.

14. JOB DESCRIPTION AGREEMENT

A separate job description will need to be signed off by each jobholder to whom the job description applies.

Job Holder’s Signature:

Head of Department Signature:

Date:

Date:

FAIR TREATMENT STATEMENTNo Ayrshire Hospice employee or applicant will be unfairly discriminated against. We are particularly alert to eliminating discrimination on account of age, cultural/religious/political belief, disability, ethnicity, gender, race, relationship status, sexual orientation, and/or Trade Union membership or stewardship.

PERSONAL DETAILSTitle: Home Tel:Surname: Mobile Tel:Forename: E:mail Address:Address: Do you hold a full current driving licence?

Yes / No *Postcode:

DISABILITYThe Disability Discrimination Act 1995 and Amended Regulations 2005, defines disability as follows: “any physical or mental impairment which has a substantial adverse effect on a person’s ability to carry out normal day to day activities”. The Ayrshire Hospice is “Positive about Disabled People” and as such we provide job opportunities for disabled people. The Ayrshire Hospice operates a Job Interview Guarantee (JIG), which means that if you have a disability, and meet the minimum criteria outlined within the person specification, you will be guaranteed an interview. However, some disabled people prefer not to take this option, so please tick your preference if you are a disabled candidate.

Do you want to participate in the guarantee Scheme? Yes / No *

Please specify any special requirements you require if attending for interview, e.g. Induction Loop, Wheelchair AccessEtc.

APPLICATION FOR EMPLOYMENTIN CONFIDENCE

EMPLOYMENT APPLICATION FORM(All areas of this form must be fully completed or you will not be shortlisted)

Application for the post of: Senior Lottery Officer AH/08/18Location: 29 Miller Road, Ayr, KA7 2AXWhere did you see the post advertised?

ADDITIONAL INFORMATIONDo you need a work permit to take up this post? Yes / No *

Are you eligible to work in the UK? Yes / No *

Driving Licence (see Job Description – only complete if a driving licence is essential) Yes / No *

Are you a current PVG member? Yes / No *

PRESENT POST(If not employed at present, give details of most recent post, including dates)

Post Title:

Grade:Name of Employer:

Address:

Business Tel No.: Can we contact you at work? Yes / No *

Date Appointed: (DD/MM/YY)Date Left (If Applicable):(DD/MM/YY)Period of Notice:

Summary of Duties: Please describe the main duties and responsibilities of your post (continue on a separate sheet if necessary).

Job Reference Number: AH/08/18 (Office Use Only)

Applicant Ref No:(Office Use Only)

QUALIFICATIONS CURRENTLYSTUDYING OR WORKING TOWARDS

Subject Type of Qualificationeg. Standard Grade, GCSE, Higher, BSc Grade Achieved

PROFESSIONAL QUALIFICATIONSProfessional Body Qualifications

PROFESSIONAL BODY REGISTRATION / MEMBER DETAILSRegistering Body:Registration/PIN Number:NMC Register Part:



QUALIFICATIONS ACHIEVED

Subject Type of Qualificationeg. Standard Grade, GCSE, Higher, BSc Grade Achieved

Date of Expiry:



EMPLOYMENT HISTORY(Please list all previous posts, beginning with the most recent. Continue on a separate sheet

if necessary)

Post Title Employers Name/AddressDate From

Date To Reason for Leaving



ADDITIONAL STATEMENT(Please state why you are applying for this post and provide any additional information in support of your application. Continue on a separate sheet if necessary)



Your referees will include your present (or most recent) employer. Please identify below the person in your organisation who is authorised to confirm your employment and the details given in your application. Please identify a second referee who may have closer knowledge of your skills, knowledge and abilities and who may offer opinion on your suitability for this post. You should not use family members or friends and these will not be accepted. Our pre-employment screening also includes, where appropriate, health and fitness for work, criminal records, qualifications and professional registration.

Name: Name:Address: Address:

Post Code: Post Code:Tel No: Tel No:E:mail Address: E:mail Address:Designation: Designation:Can this referee be contacted prior to interview?

Yes / No *

Can this referee be contacted prior to interview?

Yes / No *

DECLARATION

Please read and sign the following statement:-

- I have completed this application form and the details I have supplied are, to the best of my knowledge, true and complete;

-- I understand that if appointed to this post the information on this form will be kept as part of my

personal file record;- I authorise you to obtain references to support this application if I am selected for interview;- I understand that details of educational qualifications, membership of professional bodies and referee

reports may be verified through the establishments and individuals I have indicated;- I understand my details are being kept confidentially and used for specific and lawful purposes as

specified in the Data Protection Act 1998;- I declare that I have no previous convictions, or have identified any I have above.

Signed……………………………………………….…

Date ……./……/……



REFERENCES

Equal Opportunities Monitoring Form

We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

Please complete this form and return it with your application. The form will be separated from your application on receipt. The information on this form will be used for monitoring purposes only and will play no part in the recruitment process.

All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated in the strictest confidence.

Thank you for your assistance.

ABOUT THE VACANCY

Please state which job you have applied for and the closing date given for applications.

Job applied for: ...................................................

Reference Number: ...................................................

Where did you hear about this job (please tick)?

Newspaper (please specify)

Friend Recruitment company

.......................................

Hospice website

Other (please specify)

......................



GENDER

What is your gender (please tick)?

MaleFemalePrefer not to say

(If you are undergoing gender reassignment, please use the gender identity you intend to acquire.)

GENDER IDENTITY

Do you identify as transgender/transsexual?

YesNoPrefer not to say

ETHNIC GROUP

How would you describe your nationality and/or ethnicity (please tick)?

AWhite:

BMixed race:

CAsian or Asian British:

British - English, Scottish or Welsh

White and Black Caribbean

Indian

Irish White and Black African

Pakistani

Other White background

White and Asian Bangladeshi

Other Mixed background

Other Asian background

DBlack or Black British:

EChinese and other groups:

Caribbean Chinese Prefer not to say

African Other ethnic



groupOther Black background

Marital Status

Single

Married

Prefer not to say

Other (please specify)

………………………………………………………………………

AGE

What is your age (please tick)?

16–17

18–21

22–30

31–40

41–50

51–60

61–65

66–70

71+ Prefer not to say

SEXUAL ORIENTATION

How would you describe your sexual orientation (please tick)?

Heterosexual / straight

Bisexual Prefer not to say

Gay man Gay woman / lesbian

RELIGION OR BELIEF

Please describe your religion or other strongly-held belief.

I would describe my religion or belief as: .................................................

I have no particular religion or belief

Prefer not to say



DISABILITY

The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is likely to last, more than 12 months. Do you consider that you have a disability under the Equality Act (please tick)?

Yes No

Used to have a disability but have now recovered Don't know

Prefer not to say



The Ayrshire HospicePerson Specification & Interview Rating Form

Post Title: Senior Lottery Officer Post Reference Number: AH/08/18

A = ExcellentCandidates Name: B = Satisfactory

C = Unsatisfactory

Selection Factors(Person Specification)

Criteria Interview Panel Comments Rating

A B CQUALIFICATIONS & TRAINING

Essential

Desirable Higher National Certificate qualification in Business Administration

EXPERIENCE Essential Previous experience in dealing with face to face contact with customers and the development of positive customer relationships.

Direct experience in either a customer account management or retail customer service role.

Desirable Demonstrable experience of working in a lottery or fundraising environment and dealing with donors and the general public.

KNOWLEDGE Essential Clear knowledge and understanding of such tools and concepts as project management, sales & marketing, business administration and donor development.

Detailed practical knowledge, skills and experience in managing administrative systems and databases, financial control, delivering sales & marketing for products

and/or services; producing promotional materials and undertaking direct selling.

KNOWLEDGE Desirable

COMPETENCIES & SKILLS

Essential Skilled in managing, developing and motivating a range of staff and have demonstrable management experience and ability to co-ordinate self-employed and voluntary staff.

Proficiency in a range of computer applications, particularly databases, e:mail and word processing

Desirable

PERSONAL CHARACTERISTICS AND OTHER

Essential Ability to influence, encourage and motivate individuals and organisations by use of persuasive and creative communication.

Ability to develop and maintain effective, positive relationships with key partners and partner organisations, providing a positive role model for partnership working.

Desirable

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