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    Introduction to Integrated

    Management System

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    Course Outline

    Basics of ISO and ManagementSystems

    Basics of Integrated Management

    System Common elements that can be

    integrated

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    What is Management System?

    Framework of processes and procedures used toensure that an organization can fulfill all tasksrequired to achieve its policy and objectives

    Are based on recognized/available/organization

    specific standards or best practices

    Reflect the company managements commitment

    Are dictated by customer or contractualrequirements

    Are commitment to succeed in the marketplace When properly implemented and, with committed

    leadership, can contribute greatly to the success ofbusinesses

    Could be self-declared or third party certified

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    What is Management System?

    QMS is a set of policies, processes, andprocedures required for planning and execution(production/development/service) in their corebusiness area of an Organization.

    EMS is that part of the overall managementstructure which addresses the immediate andlong term impact of its products, services and

    processes on environment.

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    Typical Structure of ManagementSystem?

    The Management Systemaddresses the top, middle

    and lower manageriallevels in the organization.

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    What do we mean by an integratedmanagement system?

    Integrated means combined; putting all the internalmanagement practices into one system but not asseparate components.

    For these systems to be an integral part of thecompany's management system there have to belinkages so that the boundaries between processesare seamless.

    An integrated management system (IMS) is amanagement system which integrates all componentsof a business into one coherent system so as toenable the achievement of its purpose and mission.

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    Basics of Systems Integration

    Organizations may need many management systemsdepending upon their activities and requirements

    Can be without relationship amongst each other

    existing simultaneously Independently-implemented Independently-functioning Independently-managed systems

    Or can be integrated, sharing, where possible Common elements Common resources Common management

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    By integration, the various systems serve their intentions butas a single functional management system

    Integrate as relevant, feasible and applicable

    Basics of Systems Integration

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    Why should management systemsbe integrated?

    Be consistent within the organization. Improve internal and external communication. Avoid duplication and gain cost savings. Reduce risks. Expose conflicting objectives. Identify and rationalize conflicting responsibilities and

    relationships. Gain a structured balance of authority/power. Focus organization onto business goals. Create a formalization of informal systems. Harmonize and optimize practices. Identify and facilitate staff training and development.

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    Which Management Systemsstandards can be integrated?

    Typically: ISO 9001 (Quality Management) ISO 14001 (Environmental Management) OHSAS 18001 (Occupational Health & Safety) ISO/IEC 27001 (Information Security) ISO 22000 (Food Safety)

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    Management System Targets

    QMS The Customer EMS Stakeholders, Regulators

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    ISO 9001:2008 REQUIREMENTS

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    Customers

    (andotherintereste

    dparties)

    Product Realization

    Resource Management

    Customers

    (and

    otherintereste

    Requirements

    Continual Improvement of theQuality Management System

    ManagementResponsibility

    Product

    Measurement,Analysis &Improvement

    Model of a Process-Based QMS

    Satisfaction

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    QMS ApproachCustomerneeds &

    expectations

    Quality Policy& Objectives

    Processes &responsibilities

    Resources

    Establishmethods tomeasure

    Applyingmeasures

    Correctiveaction

    Continualimprovement

    Such an approach is also applicable to maintaining and improving an

    existing quality management system.