Presenter: Andrew Sanderbeck

Improving Your Communication Effectiveness for New(er) Managers and Supervisors

Upward, Downward and Lateral

Verbal Communication

Clear communication is vital if you

are to be an effective supervisor

Verbal Communication

Message

Sender Receiver> Channel of Communication <

Communication Cycle

• Intention of the message

• Translation of the message

• Receiving the message

• Feedback

• Listen not just to the words

The only way we know if our message has been received properly is by the feedback we get.

Intent Translate

ReceiveFeedback

Emphasis on Words

• I did not say she stole the money

• I did not say she stole the money

• I did not say she stole the money

• I did not say she stole the money

• I did not say she stole the money

Communication is More Than Just Words

Body Language is the most effective!

Non-Verbal Communication

Body Language

Minimizing Threatening Behaviors

•Don’t invade personal space•Avoid pointing•Maintain confident body stances (shoulders back and standing up straight

Emotional Bank Account

Please Share in the Discussion Area

• The best compliment you ever received

• The worst compliment you ever received

Objectivity vs. Subjectivity

Fluff and Double Fluff

What, What Why

When Discussing Performance, try this!

What I have observed from you is….

What I need from you is….

Let me explain why…

Giving Directions that Employees Will Understand

1. Clearly Define Project or Task

2. State the Deadlines, Standards and Format

3. Give Time Frame

4. Check Progress Periodically

5. Give Feedback

The One Question to Absolutely NOT Ask Employees…Again

Writing Effective Emails

Keep the Message Focused and Readable

• Use standard capitalization and spelling

• Skip lines between paragraphs

• Avoid fancy typefaces

• Use standard capitalization

The Importance of the Subject Line of Your Email

Use ‘Keywords’ - All email messages fall into one or more of 4 possible categories:

– Questions (or messages that elicit a response from the reader)

– Responses (messages that are in response to questions or other inquiring messages)

The Importance of the Subject Line of Your Email

Use ‘Keywords’ - All email messages fall into one or more of 4 possible categories:

– Informational (or FYI - messages that are meant to inform but don’t require a response)

– Spam (jokes, pictures of your nephew’s baseball game, etc. - as well as actual spam)

The Importance of the Subject Line of Your Email

Briefly describe the subject - This is best done before you start writing your message.

Never leave the subject blank

Polling Question

I know what “EOM” means and use it in my emails.

Agree

Disagree

EOM = End of Message

A Different Approach and Way of Thinking

EOM can mean much more than End of Message. It means "good use of time." It

means "concise." It means "clarity.

Polling Question

I have a method for proof-reading my emails before I hit the send button!

Agree

Disagree

One thing to do to guarantee that you’ll never send an email without

proofreading it first

Read Your Document Aloud!!

One Thing!!!

Thank You For Attending