IMPROVING WELLBEING

Increasing Access

CROYDON

• Truly Multi Cultural• Poor and Wealthy• Life Expectancy differences 76 versus 82 years• Many young people• A thriving local economy has implications for

services• Immigration processing centre• Big business• A determined local council and PCT/NHS

• Some great charities • For some there is a Buzz but for others it’s just Busy

The POP (Partnership for Older People) Service

• A response to a suggestion from the Older People’s Network (OPeN)

• “Make it easier for us to access information, advice and support.”

• For over 55’s and their carers in their communities

• Via a dedicated vehicle or a table service• Project given momentum via the DOH funded

POP Programme

Info/Advice provided

• Transport

• Benefits/Allowances

• Health

• Exercise

• Safety

• Wellbeing

Some of our Services

• Hearing tests• Blood pressure checks• Advocacy• Medicines Management• Respite information for carers• Nail cutting• Specialist equipment• Pensions

The POP Service Team so far

• Age Concern• Health Visitors• Hearing Resource Centre• Council Customer Services• Active Lifestyles• Welfare Rights• Crossroads• Alzheimer’s Society• Access Ability Centre• Stroke Association• Pensions Service• Diabetes Croydon

What have we learnt?

• Face to Face Engagement is the key• The client questions asked may not be the only ones to

answer.• Many clients have several issues that need an umbrella

view.• POP Service teamwork motivates everybody• To follow up efficiently• The general chat is often stimulating for many• Remember we have two ears and one mouth• Keep it simple • More work needed with those between 55 and 65• Be sensitive with the words “old” or “older”