improving volunteer engagement mava conference may 2013 presented by erin spink
TRANSCRIPT
Improving Volunteer Engagement
MAVA ConferenceMay 2013
Presented by Erin Spink
Agenda
• What is volunteer engagement?
• Theories and models
• Criteria and conditions
• Strategies to measure and improve
engagement
Questions to ask
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POP QUIZ !
What is Volunteer Engagement?
How is (employee) engagement described?
Energized
performance,
the opposite
of burnout
How you do what you’re supposed to be doing!
Giving your head, hands and heart
Not an attitude, not extra-role or voluntary behaviour
Theories and Models
Psychological Presence
W.A. Kahn (1990)
ENGA
GEM
ENT
Psychological Presence: Behavioural Dimensions
8 Drivers of Employee Engagement• Trust and Integrity• Nature of the job• Line of sight between individual contribution and
company or team performance• Career growth opportunities• Pride about company• The co-workers and team members• Employee development• Personal Relationship with one’s immediate
managerConference Board of Canada, 2007
Criteria & Conditions
• Job characteristics
• Organization culture and practices
• Supervisor nature and decisions
• Rewards and recognition
• Procedural justice
• Distributive justice
ENG
AGEM
ENT
A. Saks (2006)
Measuring Volunteer Engagement
Improving Volunteer Engagement
QUESTIONS
