improving quality through collaborationconsig.org/wp-content/uploads/2018/06/20180530_cqi... · the...
TRANSCRIPT
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Improving Quality
Through Collaboration
A CQI ConSIG Presentation
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Welcome
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The Chartered Quality Institute (CQI) is a global professional body advancing the practice of quality management in all sectors.
The Construction Special Interest Group (ConSIG) has been established as a representative group for quality professionals within the construction industry to advance quality and improvement in the construction industry.
Our Mission
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• Construction Quality Awareness– Quality training is required (CIOB, GIRI etc.)
– Framework developed for non-quality professionals based on concepts of IOSH
– http://consig.org/quality-awareness-training
• Construction Quality Knowhow (consig.org/quality-know-how)– Information to help manage quality on a day to day basis
– Articles published on Designing Buildings Wiki (https://www.designingbuildings.co.uk/wiki/Home)• E.g. Inspection and Test Plans
• Construction Cost of Quality (consig.org/quality-know-how)– PhD study utilising post completion insurance data to demonstrate cost of poor
quality
Our activities
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• Introduction – Paul Greenwood (MD – Greenwood Consultants)
• A Client Perspective– Greg Faria (Quality Manager, Airside/Landside, Heathrow)
• Tier 1 Contractor Perspective– Elvin Box (Associate Director - Mace)
• Tier 2 Contractor Perspective– Bethany McCulloch (Head of Quality, Careys Civil Engineering)
• Q & A Session– Your opportunity to quiz the speakers
Today’s Event
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IMPROVING QUALITY THROUGH
COLLABORATION
How collaboration can enhance quality and
generate value in construction
Paul R GreenwoodManaging Director
Greenwood Consultants
CQI Construction Special Interest Group
30th May 2018
@CQIConSIG #consigIQTC
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© Greenwood Consultants Limited 2018
Eur Ing Paul Greenwood EMBA CEng MIET FCMI FCQI MICW
• Collaborative Working Champion
Constructing Excellence
• Associate Director
Institute for Collaborative Working
• Convener
ISO TC 286 Collaborative Business
Relationship Management Systems
• Experience:
• Construction: airports, expressways and housing
NL, KSA, MY, TH, SG, HK and UK
• High-tech design, manufacturing and service
UK and USA
30th May 2018GCR-CQIConSIG010 Rev 1 Page 2
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© Greenwood Consultants Limited 201813th Feb 2018GCR-LCEC007 Rev 1 Page 3
What is Your Partnering Temperature?
• Partnering Charter + Traditional Contract
• Commitment to working well together
• Traditional form of contract eg. JCT
• Non-Confrontational Contract
• No special mechanisms
• Non-confrontational form of contract eg. NEC
• Project Partnering
• Partnering Charter + Objectives + Incentivisation
• Non-confrontational form of contract eg. NEC, Opt C (Target), Opt X12 (Part’), Opt X20 (KPIs)
• Strategic Partnering
• Objectives + Incentivisation + Dispute Prevention + E
• Strategic alliance agreement or term contract eg. SAA + NEC, TAC-1 + PPC 2000/TPC 2005
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 4
Agenda
• What is Collaboration and Why Collaborate?
• What is Value?
• The Constructing Excellence Principles
of Collaborative Working
• Collaborative Frameworks
• The Government Construction Strategy
• The ISO 44001 Approach
to Collaborative Working
• Stages and Themes
• Hot off the press E
• Conclusions
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What is Collaboration
and Why Collaborate?
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© Greenwood Consultants Limited 2018
Collaborative Working
“Working together in a seamless team
to common objectives that deliver
benefit to all through mutually beneficial
(including commercial) alignment.”
30th May 2018GCR-CQIConSIG010 Rev 1 Page 6
‘Collaborative Working - The Principles’,
Constructing Excellence, 2011.
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© Greenwood Consultants Limited 2018
Collaborative Business Relationships
“Formal and/or informal business
arrangements where two or more
discrete organisations collaborate to
create mutual value.”
30th May 2018GCR-CQIConSIG010 Rev 1 Page 7
BS 11000-1:2010 Collaborative Business Relationships
- Part 1: A Framework Specification.
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© Greenwood Consultants Limited 2018
What is Value?
30th May 2018GCR-CQIConSIG010 Rev 1 Page 8
Programme Reduction
Cost Predictability
Time Predictability
Risk Reduction
Market Entry
Access to Technology
Social Sustainability
Whole Life Cost
Reduction
Time to Market
Construction Cost
Reduction
Access to Skills
Quality Improvement
Enviro’ Sustainability
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© Greenwood Consultants Limited 2018
The Long Term Cost/Value
of Owning/Using Buildings
City of London office
• Building construction
• Project management
• Design
• Construction
• Building maintenance
and operating cost
• Business
operating cost
• Business outcomes
30th May 2018GCR-CQIConSIG010 Rev 1 Page 9
‘The Long-Term Costs of Owning and Using Buildings’,
R Evans, R Haryott, N Haste and A Jones,
The Royal Academy of Engineering, 1998.
Business operating cost200
51
Businessoutcomes2000
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© Greenwood Consultants Limited 2018
Purchasing Portfolio Positioning
30th May 2018GCR-CQIConSIG010 Rev 1 Page 10
Bottleneck items - Security of supply
- Volume insurance
Non-critical items- Product standardisation
- Efficient processing
Leverage items- Exploitation of
purchasing power
Strategic items - Scarce, high value
- Long-term supply
relationships, etc
Total Cost 1High
R
i
s
k
High
Low
Based upon ‘Purchasing Must Become Supply Management’,
P Kraljic, Harvard Business Review, October 1983.
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© Greenwood Consultants Limited 2018
Partnership/Collaborative Maturity
30th May 2018GCR-CQIConSIG010 Rev 1 Page 11
Level of Partnership MaturityHigh
High
Low
Added
Value
Collaboration Partnering
CoalescenceInterdependent
relationship
Cooperation Cooperation
Competition Confrontational Transactional
Relational
Based upon ‘Partnering Continuum’, PJ Thompson and SR Sanders,
ASCE Journal of Management in Engineering, 1998.
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© Greenwood Consultants Limited 2018
Alignment of Objectives
30th May 2018GCR-CQIConSIG010 Rev 1 Page 12
Time + Trust →→→→ Alignment of ObjectivesHigh
High
Low
Ben
efi
ts
Collaboration
Coalescence
Cooperation
Competition
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The Constructing Excellence
Principles of
Collaborative Working
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© Greenwood Consultants Limited 2018
Three Overriding Principles
30th May 2018GCR-CQIConSIG010 Rev 1 Page 14
CollaborativeWorking
CollaborativeCulture and Behaviours
CollaborativeProcesses and Tools
Common Visionand Leadership
‘Collaborative Working - The Principles’,
Constructing Excellence, 2011.
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© Greenwood Consultants Limited 2018
Six Critical Success Factors
30th May 2018GCR-CQIConSIG010 Rev 1 Page 15
‘Collaborative Working - The Principles’,
Constructing Excellence, 2011.
Collaborative
Working
Early
InvolvementSelection
by
Long-Term
Value
Aligned
Commercial
ArrangementsCommon
Processes
and Tools
Performance
Measurement
Long-term
Relationships
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© Greenwood Consultants Limited 2018
Six Critical Failures
30th May 2018GCR-CQIConSIG010 Rev 1 Page 16
‘Collaborative Working - The Principles’,
Constructing Excellence, 2011.
‘Six Critical Failures’,
© Paul R Greenwood, United House Ltd, August 2011.
Collaborative
Working
Early
InvolvementSelection
by
Long-Term
Value
Aligned
Commercial
ArrangementsCommon
Processes
and Tools
Performance
Measurement
Long-term
Relationships
Traditional
Working
Delayed
Involvement
Selection
by Lowest
Tender Cost
Individual
Commercial
ArrangementsSiloed
Processes
and Tools
Cost and Time
Measurement
[only]
Short-Term
Project
Relationships
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Collaborative Frameworks
An overview of some popular frameworks, contracts,
standards, etc
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© Greenwood Consultants Limited 2018
Collaborative Flavours
in Construction
30th May 2018GCR-CQIConSIG010 Rev 1 Page 18
Other collaborative contracts/frameworks are available:
- UK Public Sector Partnering Contract
- JCT Constructing Excellence Contract
- E
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© Greenwood Consultants Limited 2018
Collaboration Timeline
30th May 2018GCR-CQIConSIG010 Rev 1 Page 19
‘UK Collaboration Timeline’,
© Greenwood Consultants, February 2018.
9091929394959697 99 0102 05 070898 00 0304 06 0910 11 1213 16171819201415
New
Engineering
Contract
ICE
‘Constructing
the Team’
Latham
‘Rethinking
Construction’
Egan
‘Accelerating
Change’
Strategic
Forum
PPC 2000
Contract
ACA
TPC 2005
Contract
ACA
NEC
Partnering
Option X12
FAC+TAC1
Framework
Alliance
Contract
ACA/ACE
Insurance
Backed
Alliancing
IPI
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 20
Government Construction Strategy
New Models of Procurement
� Cost-Led Procurement (CLP)
� Two Stage Open-Book (2SOB)
[Supply-Chain Collaboration]
� Integrated Project Insurance (IPI)
(Insurance Backed Alliancing)
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 21
Collaborative
Transactional
Collaborative
Transactional
Relational
Collaborative
Transactional
‘An Industry Undergoing a Transformational Journey’
Murray Rowden, Chair of Constructing Excellence, CENE, May 2015.
Industry Vision 2025
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© Greenwood Consultants Limited 2018
Move to Collaborative/Relational Models
30th May 2018GCR-CQIConSIG010 Rev 1 Page 22
‘An Industry Undergoing a Transformational Journey’
Murray Rowden, Chair of Constructing Excellence, CENE, May 2015.
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The ISO 44001 Approach
to Collaborative Working
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 24
The Source - BS 11000
• “E a strategic framework
to establish and improve collaborative
relationships in organisations of all
sizes.”
• From concept to disengagement
• Based upon the CRAFT Model -
Institute for Collaborative Working
• First national standard of its type
BS 11000-1:2010 Collaborative Business Relationships
- Part 1: A Framework Specification.
BS 11000-2:2011 Collaborative Business Relationships
- Part 2: A Guide to Implementing BS 11000-1.
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© Greenwood Consultants Limited 2018
Collaboration Timeline
15 February 2017GCT50-001 Rev D14 Page 25
‘UK Collaboration Timeline’,
© Greenwood Consultants, February 2018.
9091929394959697 99 0102 05 070898 00 0304 06 0910 11 1213 16171819201415
New
Engineering
Contract
ICE
‘Constructing
the Team’
Latham
‘Rethinking
Construction’
Egan
‘Accelerating
Change’
Strategic
Forum
PPC 2000
Contract
ACA
TPC 2005
Contract
ACA
NEC
Partnering
Option X12
FAC+TAC1
Framework
Alliance
Contract
ACA/ACE
Insurance
Backed
Alliancing
IPI
Formation of
Partnership
Sourcing Ltd
by DTI & CBI
Launch of
PSL ‘CRAFT’
Programme
MOD Guide
to
Partnering
‘Building Down
Barriers’
MOD
BSI
PAS 11000
BS 11000-1
(Standard)
BS 11000-2
(Guide)
ISO 44001
(Standard)
First
Certifications
by BSI
ISO
PC/TC286
commences
ISO 44002
(Guide)
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 26
Applicable Relationships
• Single programme or project
• Individual relationship
• Multiple relationships
• Particular types of relationships
• E
“... where collaboration can open
new strategic opportunities”
“� potential for improvement
through the adoption of a
collaborative relationship”
Collaborative
Relationship
Management
Supply
-Chain
Internal
Partners
External
Partners
Clients/
Customers
Based on ‘Multi-Dimensional Relationships’ (aka North-South Diagram),
BS 11000-1:2010 Collaborative Business Relationships - Part 1.
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© Greenwood Consultants Limited 2018
The BS 11000 Framework
30th May 2018GCR-CQIConSIG010 Rev 1 Page 27
‘The BS 11000 Model’,
© Greenwood Consultants Limited,
June 2013.
Phase 1
Strategic
Phase 3
Management
Phase 2
Engagement
Stage 3 Internal Assessment
Stage 1 Awareness
Stage 2 Knowledge
Stage 8 Exit Strategy
Stage 7 Staying Together
Stage 6 Value Creation
Stage 5 Working Together
Stage 4 Partner Selection
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 28
BS 11000 - Phase 1 Strategic
Phase 1
Strategic
Stage 3 Internal Assessment
Stage 1 Awareness
Stage 2 Knowledge
Phase 3
ManagementStage 8 Exit Strategy
Stage 7 Staying Together
Phase 2
Engagement
Stage 6 Value Creation
Stage 5 Working Together
Stage 4 Partner Selection
Development of
strategic
commitment to
collaborative
working, based
upon a thorough
understanding of
the opportunities,
benefits, risks and
constraints of this
approach
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 29
BS 11000 - Phase 2 Engagement
Phase 1
Strategic
Stage 3 Internal Assessment
Stage 1 Awareness
Stage 2 Knowledge
Phase 3
ManagementStage 8 Exit Strategy
Stage 7 Staying Together
Phase 2
Engagement
Stage 6 Value Creation
Stage 5 Working Together
Stage 4 Partner Selection
Selection of
committed
partners and the
establishment of
joint objectives,
structures,
processes and
systems for
creating new
value
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 30
BS 11000 - Phase 3 Management
Phase 1
Strategic
Stage 3 Internal Assessment
Stage 1 Awareness
Stage 2 Knowledge
Phase 3
ManagementStage 8 Exit Strategy
Stage 7 Staying Together
Phase 2
Engagement
Stage 6 Value Creation
Stage 5 Working Together
Stage 4 Partner Selection
Management of
the joint value-
creating
relationship and
systematic
disengagement
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© Greenwood Consultants Limited 2018
‘The ISO Annexe SL Model’,
© Greenwood Consultants Limited, July 2015.
The ISO Annexe SL Model
• New high level structure for
all management system
standards
• Identical core text,
common terms and core
definitions
• Aids integration between
management systems
30th May 2018GCR-CQIConSIG010 Rev 1 Page 31
5 Leadership
1-3 Scope, Refs, Terms + Defs
4 Context of the Organisation
10 Improvement
9 Performance Evaluation
8 Operation
7 Support
6 Planning
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© Greenwood Consultants Limited 2018
Phase 1
Strategic
Phase 3
Management
Phase 2
Engagement
Stage 3 Internal Assessment
Stage 1 Awareness
Stage 2 Knowledge
Stage 8 Exit Strategy
Stage 7 Staying Together
Stage 6 Value Creation
Stage 5 Working Together
Stage 4 Partner Selection
ISO 11000 and Annexe SL
30th May 2018GCR-CQIConSIG010 Rev 1 Page 32
‘ISO 11000 and Annexe SL’,
© Greenwood Consultants Limited, July 2015.
5 Leadership
1-3 Scope, Refs, Terms + Defs
4 Context of the Organisation
10 Improvement
9 Performance Evaluation
8 Operation
7 Support
6 Planning
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 33
‘ISO 44001 Model’,
© Greenwood Consultants Limited,
February 2017.
Corporate
Stage 3 Internal Assessment
Stage 1 Operational Awareness
Stage 2 Knowledge
Stage 8 Exit Strategy Activation
Stage 7 Staying Together
Stage 6 Value Creation
Stage 5 Working Together
Stage 4 Partner Selection
Phase 1
Strategic
Phase 3
Management
Phase 2
Engagement
Development
of the
organisation’s
corporate
strategic
approach to
collaborative
working
ISO 44001 Framework
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© Greenwood Consultants Limited 2018
‘ISO 44001 Themes’,
© Greenwood Consultants Limited,
February 2017.
30th May 2018GCR-CQIConSIG010 Rev 1 Page 35
Co
rpo
rate
Phase 1
Str
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gic
Phase 3
Managem
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Phase 2
Engagem
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Sta
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Op
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Exit S
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ISO 44001 Themes
Leadership
Competence and Behaviour
Business Objectives
Vision and Values
Governance
Risk Management
Value Creation
Knowledge Management
Exit Strategy
Relationship Management Plan
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© Greenwood Consultants Limited 2018
Hot off the press 1
30th May 2018GCR-CQIConSIG010 Rev 1 Page 36
Stopping Building Failures, Housing Forum, 23rd May 2018
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© Greenwood Consultants Limited 201830th May 2018GCR-CQIConSIG010 Rev 1 Page 37
Conclusions
• Define ‘value’
• What it means to you E. quality
• CE Principles
• Vision and Leadership
• Culture and Behaviour
• Processes and Systems
• Construction-specific models
• Support the Government’s
Construction Strategy
• ISO 44001
• The most comprehensive framework
for collaborative working
Collaborative
Relationship
Management
Supply
-Chain
Internal
Partners
External
Partners
Clients/
Customers
Based on ‘Multi-Dimensional Relationships’
(aka North-South Diagram),
BS 11000-1:2010 Collaborative Business Relationships - Part 1.
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Classification: Internal
30th May 2018
Greg Faria – Quality Manager, Airside / Landside
Collaboration at Heathrow A Client’s perspective
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Classification: Internal
BACKGROUND
• Heathrow is a regulated business with a regulated period of a minimum of 5
years
• In the last regulated period all projects were tendered and we had in excess of
300 suppliers
• In the current period (year 4) we have 7 suppliers / partners
• 4 programme Designers – Solution Design and Option Selection
• 3 delivery Integrators – Construction Companies
• 20 smaller firms looking after less complex projects
• This covers all projects
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Classification: Internal
COLLABORATION AT THE PROCESS LEVEL
Understand Business Need
Develop functional requirements
Develop Options for Solution
Select Option
High Level design
Buildability
Develop functional requirements
Develop Options for Solution
Select Option
High Level design
Build Asset
FAT & SAT
Handover Documentation
Asset Integrated
Hand Over Asset –
Beneficial use
Benefits Realisation
Financial Closure
Lessons Learnt
Post Implementation
Review.
HAL
Program Designer
Delivery Integrator
HAL
Program Designer
Delivery Integrator
HAL
Delivery Integrator
HAL
Delivery Integrator
HAL
Program Designer
HAL
Program Designer
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Classification: Internal
THE CLIENT INTENT – CONTRACT SUMMARY
� CLIENT NO LONGER THE HUB OF ALL COMMUNICATION
� AT HANDOVER POINTS THE CONSTRUCTION CONTRACTOR IS
EXPECTED TO ASSURE THE WORK OF THE OPTIONS DESIGNER
� THE OPTIONS DESIGNER IS EXPECTED TO WORK WITH THE
PRODUCTION DESIGNER AND THE CONSTRUCTION
CONTRACTOR TO DELIVER AN OPTIMAL SOLUTION TO THE
CLIENT
� THE CONSTRUCTION CONTRACTOR IS FREE TO PROCURE
SCHEME AND PRODUCTION DESIGN SERVICES FROM THE
OPTIONS DESIGNER
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Classification: Internal
EVALUATION OF COLLABORATION
INITIAL ASSESSMENT
• TENDER INCLUDED A “SUPPLIER BEHAVIOURAL ASSESSMENT”
ONGOING ASSESSMENT
• HEATHROW AND THE SELECTED PARTNERS UNDERTOOK REGULAR
COLLABORATIVE SURVEYS
• SUPPLEMENTED BY 360 DEGREE SURVEYS AND INTERVIEWS (TOTAL
OF ALMOST 9000 SETS OF DATA)
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Classification: Internal
PRINCIPLES OF COLLABORATION
• A Quality Framework set out which defined the way in which Partners were
selected – the framework structure to allow Heathrow to be a capable owner
All Contract Companies must have
� ISO 9001 Quality Management System
� ISO 10005 Quality Plan Guidelines
� ISO 19011 Audit Requirements
� Matrix of Authorised Competent People (MACP)
� Quality Register (assured critical assets register)
� Inspection Test Plans
Controlled
through Audit
Programme
Drives the Self Certification Process in tandem
with
Employers Requirements
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Classification: Internal
INPUTS
• Design
• Production Scope
• Quality Register
RESOURCES
• Client
• Delivery Integrator
• Matrix of Authorised Competent People
OUTPUTS
• Certified Asset
• Certificates of Compliance
• H&S Part C Files
• As Built drawings
• Concessions
• Various Records as per ITPs
• FAT, SAT records
CONTROLS
• Contracts
• Standards
• Legal requirements (inc. H&S & Environmental)
• Employer’s Requirements
• Standards
• Technical verification Plan
• Inspection and test Plan
• Factory Acceptance tests
• Site Acceptance Tests
SELF CERTIFICATION PROCESS - DELIVERY
Self
Certification
in Production
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Classification: Internal
To support this the Heathrow Gateway Lifecycle was developed – this utilised
collaboration partners / contractors
Project Managers
Programme Controls Manager
Quality Manager
PMO SME’s
Procurement T&TProgramme Designers
Delivery Integrators
Commercial Manager
Maintenance integration
Asset Management
PROCESS DEVELOPMENT – COLLABORATIVE APPROACH
Annual 2 day review of process with all of the above as part of
Continuous Improvement – validation of process
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Classification: Internal
KEY FINDINGS 2014-2015
� THINGS HAVE DEFINITELY IMPROVED SINCE END OF
2014
� LESS FRUSTRATION, NO TALK OF ‘BATTERED AND
BRUISED’ ANYMORE
� TEAM ARE WORKING TOGETHER MUCH MORE
EFFECTIVELY
� GOOD WORKING RELATIONSHIPS WITHIN OWN
PROGRAMME AND DELIVERY TEAMS
� STAKEHOLDER ENGAGEMENT IS BETTER, PEOPLE
ARE MORE ON-BOARD
� TRANSITION IS SMOOTHER THAN PREVIOUSLY (BUT
STILL THE BIGGEST CHALLENGE
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Classification: Internal
Collaboration Blockers
� Behaviours revert to supplier / customer
� Contractual Behaviour creeps in
� Trust reduction from HAL to Suppliers when
things don’t go right
� Over “processize” the delivery leading to treacle
progress
� Lose common sense
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Driving Collaboration
How it happens best; theory in action
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The back story
• E17; LB Sutton; SE Essex
• Football, Carpenter & an MBA
• Mace & Business improvement
• “Man of Men”
Elvin
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Cook’s tour of
• Scenarios
• The ideal model: hard polarity
• The ideal model: soft polarity
• Reprise
• Any Questions?
Schedule
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Scenarios
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Business model
• ROI Horizon: Limited project enterprise orientation
• Sale: Transactional
• Objective: Realise the physical asset
• Key driver: Avoid cost & time overrun
• Supply Chain: Integral to product development
Large, complex development
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Business model
• ROI Horizon: Sustainable business orientation
• Sale: Relational
• Objective: Realise, develop & maintain interest in physical asset
• Key driver: Generate knowledge & opportunity
• SupplyChain:Integral to customer delivery & experience
Programme / Framework
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Co-creation of value
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The ideal model:‘Hard polarity’
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Creativity &
Innovation
For
Sustainable
Key
Relationships
ProcessPlacePeople Product
Collective
CreativityPeopleChange
Collective creativity
(Rhodes, 1961)
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11
ALLIANCE DEVELOPMENT
AND MANAGEMENT
• Alliance scope
• Partner selection
• Resource configuration,
optimisation and exploitation
SOCIAL CAPITAL
• Information sharing
• Trust
• Norms of reciprocity
The ‘Glue’ that enables
collaborative values
enacted by appropriate
behaviour
VALUE CREATION
• Improve firmperformance
• Build and enhanceresources and
capabilities
• Facilitate learning
• Enlarge the strategic network
Feedback – after action reviews
(Hitt et al, 2003)
People
Formal agreements Informal agreements Outcomes
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Core reasons• No single organisation possesses, or has
access to, all the requisite resources (human, technical, financial, etc.) to bring a new product or service to fruition
• Political concerns can be alleviated• Alliances may help partners share risks
(Hamel & Prahalad, 1994)
Alliances
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Place
• Co-located
• Conducive for sharing
• Enhance well-being
How the ‘Glue’ works
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Process
• BIM
• VDC
• Last Planner
How the ‘Glue’ works
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The ideal model:‘Soft polarity’
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Leadership
Collaborative approach• Provide a vision and sense of mission• Use of symbols & emotional appeals to
focus group members to achieve more than self-interest; team spirit promoted
• Supports people to try new approaches and develop innovative ways of dealing with challenges
• Leader’s act as coaches and advisors encouraging self-actualization; they walk-the-talk
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Leadership
Collaborative approach
Self
Sacrifice
Leader Effectiveness
Public Good
Cooperation
Extra Effort
Belongingness
Reciprocity
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The ‘compass points’• Pluralism• Interdependency• Participation• Openness• Continuous Improvement
Values for collaboration
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The enablers • Curiosity• Forgiveness• Inclusion• Play by the rules
Seeking morale behaviour
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The ‘Rules’
• State views; ask genuine questions.
• Share all relevant information.
• Use specific examples and agree on what important words mean.
• Explain reasoning and intent.
• Focus on interests, not positions.
• Test assumptions and inferences.
• Jointly design next steps.
• Discuss un-discussable issues.
Behaviour when meeting
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Reprise
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Appreciate and understand:
• It’s about co-creating value
• Collective creativity is central throughout
• Alliances require ‘Glue’ for value creation
• Motivational Leadership
• Guiding values
• Morale behaviour
• It’s no one thing …but the sum of the parts
Collaboration
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Any questions please?
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Improving Quality Through Collaboration
2nd Tier Contractor Perspective
Bethany McCulloch - Head of Quality
Careys Civil Engineering
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Careys
• Self delivery model
Building collaboration
• Counselling for toads
• Walking the walk
• Life as a tier 2 contractor
Collaboration: getting to work
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Careys Civil Engineering
• Established in 1969
• Operating from 7 offices across UK and Republic of Ireland
• 3500+ operational managers and operatives
• 2018 / 2019 Group target turnover of £650m
• 90% self delivery
Overview
• Enabling & Infrastructure
• Basements & Substructures
• Superstructures
• Hard & Soft Landscaping
Specialising in
• Commercial
• Residential & Regeneration
• Hotel, Arts & Leisure
• Industrial & Technology
• Public
• Retail
• Energy and Waste
Primary Sectors
a
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Careys self delivery model:
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British Museum
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Building collaboration
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Transactional Analysis
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Walking the walk
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A day in the life…
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Thank you for listening
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• Website– Consig.org
• LinkedIn– The Chartered Quality Institute
– CQI Construction Special Interest Grouphttps://www.linkedin.com/groups/4698737
• Twitter– @CQIConSIG
• Tonight– #consigIQTC
Media
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Q & A SessionThis is your opportunity to ask questions on:
• This evening’s topic
• Construction quality management
• Personal professional development
• CQI matters
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Thank you for comingWe look forward to seeing you at our next
event
https://www.quality.org/content/sig-registration-form
Feedback: [email protected]