Improving Mister Zimi’s Growth and Fulfillment Journey

After suffering through ecommerce warehouse operations without a dedicated warehouse management system, relying instead on inventory apps for stock management and third-party logistics (3PL) providers for their order fulfillment, Mister Zimi decided to commit to the challenge of taking back control of their fulfillment and invest in their own, in-house technology.

“Descartes Peoplevox has allowed us to use our space more efficiently. Previously there was no method to the madness but now we have great logic with the system. As a company who is growing every day, Descartes Peoplevox helps us achieve more and more with each and every season.”

Morgan OlszakCustomer Experience Manager, Mister Zimi

Company ProfileMister ZimiFashion & Apparel

Descartes SolutionDescartes Peoplevox™

About the ClientChampioning an easy-going aesthetic, Mister Zimi was created by husband and wife team Jimi and Zoe Paul. Their 70s-inspired style features patterns and prints from different locations and cultures around the world and asserting ‘summer is in style year-round.’

Quick Overview

ChallengeImpossible inventory control and protracted fulfillment processes

SolutionA WMS solution that had an immediate impact improving warehouse efficiency and expediting order fulfillment

Results– Rapid and simple implementation– Elimination of cancelled orders– Expedited order processing times– Efficient order picking and packing

R E A D T H E F U L L S T O R Y

CUSTOMER SUCCESS STORY | Mister Zimi

Challenge: Inadequate Inventory Management and Fulfillment Despite an already popular and growing ecommerce presence, Mister Zimi had never previously used a WMS. Orders were being processed strictly through Shopify and third-party logistics providers, with some inventory management handled through mobile apps. This resulted in wide-spread fulfillment issues, especially during collection launches and other busier periods. Orders printed onto paper picklists, impossible and inaccurate inventory control, and major inefficiencies affected every step of the fulfillment chain.

There was also an additional major concern for Mister Zimi: timeline. The business had a hard deadline of 6-weeks for the project go-live and needed a system to be up and running within that timeframe.

Solution: A Specialised Ecommerce WMS & Workflow After an intensive 5-week implementation and onboarding process, Mister Zimi went live with Descartes Peoplevox™ and hasn’t looked back.

Specifically designed to handle warehouse management for ecommerce order fulfillment, the Descartes Peoplevox solution offered all the functionality that the multi-channel retailer needed and addressed the key areas of concern identified by Mister Zimi. These included:

y Vastly improved efficiency and faster order processing

y Inventory and stock control, between the warehouse, website, and retail stores

y Customer service improvement, as customers were receiving items incorrectly, late, or sometimes not at all.

After implementation, the changes made to its warehouse have had a direct impact on Mister Zimi’s relationship with customers. With their paper printing and the ensuing human error now a distant memory, online order fulfillment accuracy has tightened considerably. The solution has also allowed the brand to fast-track orders and well as edit or cancel orders prior to dispatch, adding tremendous value to the overall shopping experience. This, in turn, has resulted in many compliments and five-star reviews.

Collection launches, the busiest time for the brand, no longer suffer from delays frustrating customers. Successfully navigating these times and the growing demand was a crucial element for Mister Zimi’s implementation of a WMS. With the scalable Descartes Peoplevox solution providing a system to handle peak order volume and increased demand, collection launches are now seen as a great chance to grow the business further.

CUSTOMER SUCCESS STORY | Mister Zimi

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Results:Rapid and Simple ImplementationA 5-week implementation process allowed Mister Zimi to quickly improve workflows and see the benefits of a warehouse management solution.

Expedited Order Processing Times Improving warehouse management and inventory tracking allowed the brand to keep up with increased order volume, especially during peak season.

Elimination of Cancelled OrdersWith advanced reporting features and inventory control, Mister Zimi no longer faces frustrated customers and cancelled orders.

Efficient Order Picking and PackingAutomated workflows replace error-filled processes.