improving government service delivery and policy making with more accurate addresses liz marchant...

Improving government service delivery and policy making with more accurate addresses

Liz MarchantExecutive Director ANZLIC – The Spatial Information Council

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Agenda

National Address Management Framework

Background

What is NAMF?

Privacy implications

Case studies/

promotional package

What is happening in your

jurisdictions/

next steps

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ANZLIC, the Spatial Information Council, is the peak intergovernmental

organisation providing leadership in the collection, management and

use of spatial information in Australia and New Zealand.

The Council members are from the Australian Government, all State

and Territory governments and New Zealand Government

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Vision

Our vision is to lead and drive the application and use of

spatial information in Australia and New Zealand

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Why place or location is so important to everyone

• Where you are in a cyclone, bushfire, earthquake so that you can be found by emergency services

• Where are the hospitals in a region and what size population do they cover?

• Where do the aged live so that services can be delivered to them at their home?

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Why addresses are important

• Location means addresses and incorrect addresses affect everyone in the community– and may result in increased insurance premiums, an

opportunity cost of a service not provided, or a life lost.

– Plus, an increasing number of remote/centralised operations means local knowledge can no longer be relied upon, particularly in emergency dispatch situations.

– Anyone who needs to contact the Australian community to provide a product or service needs to be working with accurate address data.

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Why NAMF is important

• It provides a national, coordinated approach to address management

1 address = 1 location(in NSW 1 official, legal

address)

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Historical Perspective

The first addresses in Australia were developed as a result of a decree by

Governor John Hunter that all dwellings in Sydney should have an address for law and order purposes (9 November 1796)

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Spatially-enabling the business of government

• Address management is the single most important contribution the spatial information industry can make to the business of government and industry

Land administrationEmergency

management

Natural resource

management

Service delivery and

performance

management

Policy and strategy

developmentAsset management Risk management

National Address Management Framework

Information Management infrastructure (including spatial)

Information Technology Infrastructure

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‘Ms Taub, a computer tutor from Merrick, N.Y., has become lost using

every major Web site, including MapQuest, MSN Maps and Directions,

and Yahoo Maps.’

‘Her frustration recently boiled over when she queried three mapping

sites for directions to LaGuardia Airport, and received three different sets

of instructions. "Mapping sites give me a false sense of security," she

said. "I don't trust them anymore.’

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Today’s Situation

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Demonstration

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Example: leveraging address management

49 Bell Street

Coburg, 3058

DSE 47

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49 Bell Street

Coburg, 3058


DSE 47

Victorian Govt

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DSE 47

VMAS

49 Bell Street

Coburg North, 3058

DSE assistance contact:

Port Phillip Regional Office

30 Prospect St Box Hill 3128

Phone: 03 92964400

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DSE 47

VMAS

49 Bell Street

Coburg North, 3058

DSE assistance contact:

Port Phillip Regional Office

30 Prospect St Box Hill 3128

Phone: 03 92964400

transaction

log

Date and Time: 20051024, 09:45:23

Transaction type: DSE 47

Address: 49 Bell Street, Coburg North 3058

Transaction location (CD): 2010342

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• transaction log a complete record of service delivery, available for analysis, performance assessment, mapping…

Date, Time Address ID CDid

200507121432 49 Bell Street Coburg North 47 2010342

200507121436 17 Hill Road Toorak 13 2010342

200507121438 3 Smith Avenue Kew 47 2010342

… … … …

2000507121632 48 Kew Avenue, Brighton 23 2010342

2000507121705 6/12 Bond Street, Brunswick 47 2010342

2000507121724 345 Whitehorse Road, Doncaster 112 2010342

2000507121812 17 Bailey Road, Ballarat 47 2010342

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example: leveraging address management

Watersmart rebate applications, Q3 2005

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How do I use it?

• Nationally, NAMF is a set of standards, which will guide the process for verifying addresses and exchanging address data.

• Points you need to consider for your state or territory…– Is there an address validation service for use by agencies like

mine?– How can my agency get access to it?– How can I use it?– What happens to address databases already in existence?– What support can I expect in learning to apply the NAMF

standards to my address databases?

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How can I use it?

• There are many advantages to improving the quality of your address data now. E.g.

o Better service planning and policy making matching resources and services to the areas that need them most,

o improved emergency dispatch and fire, flood and drought response,

o improved address management and route planning to support intelligent logistics,

o better community engagement and more effective democracyo cost savings from reducing mailings to inaccurate or fraudulent

addresses, ando improved identity management.

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When can I use it & how does it work technically?

• The National Address Management Framework

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NAMF and privacy

• The National Address Management Framework only relates to the accuracy of stand-alone address information. It does not relate to personally-identifying information.o While the address does not contain any personally-identifying

features that could impact on an individual’s privacy, once an organisation attaches a name, date of birth, tax file number or other personally-identifying information to an address, the use and storage of that address must comply with the Information Privacy Principles in the relevant Commonwealth or state privacy legislation.

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WA Government Addressing Policy

• WA Government Addressing Policy was endorsed by Cabinet in 2010.

• Based on NAMF • Is mandatory for all WA public sector

entities• Currently it is the only jurisdictional policy

available

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WA Government Addressing Policy

• Aim of the policy is to introduce a standards based approach to the way addresses are collected, verified, managed and exchanged across the Western Australian public sector

• Applies to all WA public sector entities that collect/capture or use address information

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Case Studies

• How is address information used by the various public sector entities

• The case studies will give you some ideas

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Case Studies

• The easiest case studies of all are those about disaster response such as those for Cyclone Yasi and the flooding that occurred in Queensland, NSW and Victoria

• Part of the pack of information contain case studies covering disaster response

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Case Studies

• Other case studies provided include:– Spatially enabling Australia’s democracy– What a SA Council has been doing to get an

accurate address data base– What NSW has been doing about addressing

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How can correct addresses help your government?

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How can governments leverage spatial or place information to deliver better services

The governments in Australia are pushing for evidence based policy and decision making to deliver better targeted services to its citizens more efficiently

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How can spatial information help?

The addition of spatial information can lead to more informed policies and decisions in government by allowing policy and decision makers visualise how new policies and services will be delivered to provide better outcomes

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INFRASTRUCTURE

Electricity

Sub-stations

Gas

Water

Hydrants

Sewerage

Stormwater

Telecoms

LOCATIONAL

Police

Fire

Ambulance

SES

Schools

Hospitals

Aged care

Community

Centres

Icons

Key buildings

Sports facilities

CCTV

FUNDAMENTAL

Cadastre

Roads

Imagery

Topography

Admin. Bdys.

DYNAMIC

Census information

Demography

Employment

Valuations

Public transport

schedules

Pedestrians

Floor plans

Hazard models

etc.

Everyday Spatial Use

Conybeare 2001 (as amended by Liz Marchant August 2009)

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•Australian Government agencies spent around $85 million on spatial data production and

management in 2006-07.

•geospatial information has enhanced the way in which many Australian Government agencies

plan and deliver services.

•67% of agencies expected to reduce costs significantly due to improved business processes and

64% expected to reduce staff costs and other direct costs.

In the ACIL Tasman report prepared for the CRC for Spatial Information and ANZLIC in

March 2008, it was found that:

The Impact of Spatial Information

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Australian Government APS200 Project

• Vision – to spatially enable the Australian Government

• How: all government information will be geocoded or contain a geographic attribute linking information to place

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• Established by the Secretaries Board in December 2010

• Whole of government review in the creation, management, sharing and utilisation of location information across departments and agencies of the Australian Government

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• By July 2011 the project will present a framework of options to the Secretaries Board to address three critical areas:– Location information policy;– Governance; and – Investment.

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• Outcome of the project will enable all Australian Government information to be linked to a location so that it can be viewed, analysed and displayed visually to enable the user to see where, when, why and how

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How can this be introduced into my jurisdiction?

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Where can I get more information?

The ANZLIC website: Documents explaining the NAMF Authoritative data source, NAMF glossary, data interchange standards and web services specifications are located at: http://www.anzlic.org.au/read/2469854975.html

http://www.anzlic.org.au/read/2469854975.html

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Thank you and questions?

Is it worth it? YES.

Liz Marchant, Executive Director.

ANZLIC the Spatial Information Council. Unit 6, 113 Canberra Avenue, Griffith ACT 2603.

M: 0418 203 330. Tel: +612 6260 9092