improving experience and outcomes for the people of scotland alastair pringle head of patient focus...
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![Page 1: Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together](https://reader035.vdocuments.site/reader035/viewer/2022072005/56649cd65503460f9499dc31/html5/thumbnails/1.jpg)
Improving Experience and Outcomes for the People of
Scotland Alastair Pringle
Head of Patient Focus & Equalities
Carol SinclairDirector, Better Together Programme
![Page 2: Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together](https://reader035.vdocuments.site/reader035/viewer/2022072005/56649cd65503460f9499dc31/html5/thumbnails/2.jpg)
What People Want• Caring and
compassionate services• Clear Communication• Collaboration• Continuity of care• Clean environment• Clinical excellence
We know this doesn’t happen for every person every time
What’s the problem?
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The Ambition:• Mutually beneficial partnerships between patients, their families and
those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making
Priority areas for action:• Enabling Person-Centred Care• Clear communication, effective collaboration• Improving Experience and Outcomes• Supporting Staff to have the best possible experience
![Page 4: Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together](https://reader035.vdocuments.site/reader035/viewer/2022072005/56649cd65503460f9499dc31/html5/thumbnails/4.jpg)
Person-Centred Delivery Group
Person-Centred Ambition
Improving Patient ExperienceBetter Together, Patient Reported Outcome Measures, Improvement Programmes
Improving staff experienceReview of Staff Governance, Staff Survey,
Team Vitality
Improved communication & participation
Health Literacy, Self-Management, Patient Rights Act, Person-Centred
Enquiry
Enabling person-centred careLeadership, Care
Governance, Caring behaviours
![Page 5: Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together](https://reader035.vdocuments.site/reader035/viewer/2022072005/56649cd65503460f9499dc31/html5/thumbnails/5.jpg)
A National Programme for Person-Centred Health & Care?
• Move from centre to services• Bring sense of coherence and ownership• Build on SPSP and Improvement
Expertise, alongside existing PC expertise (Leading Better Care, PFPI, 3rd sector, Equalities etc)
• Prioritised and measurable improvements • Point of care – personal capacity –
community assets
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Improved Enablement
• Assets• Patient Experience• Shared decision-
making• Self-Directed support• Health Literacy• Person-centred
enquiry• Patient Rights
(Scotland) Act 2011
• Co-Production• Health Improvement• PROMs• PASS• My eHealth• Self Management• Patient Charter• Patient Information
Population health and quality of care just seem to be too far apart. I am convinced that the route to a sustainable NHS lies in getting people involved and active in their own health. (DG Health reflecting on IHI Forum Dec 2011)
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Patient Rights (Scotland) Act 2011
• Charter of Patient Rights and Responsibilities
• Healthcare Principles - Patients' individual needs and circumstances will be considered
• 12 Week Treatment Time Guarantee• Patient Advice and Support Service
(PASS)• Right to Give Feedback or Comments, or
Raise Concerns or Complaints
![Page 8: Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together](https://reader035.vdocuments.site/reader035/viewer/2022072005/56649cd65503460f9499dc31/html5/thumbnails/8.jpg)
Person-Centred Delivery Group
Person-Centred Ambition
Improving Patient ExperienceBetter Together, Patient Reported Outcome Measures, Improvement Programmes
Improving staff experienceReview of Staff Governance, Staff Survey,
Team Vitality
Improved communication & participation
Health Literacy, Self-Management, Patient Rights Act, Person-Centred
Enquiry
Enabling person-centred careLeadership, Care
Governance, Caring behaviours
![Page 9: Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together](https://reader035.vdocuments.site/reader035/viewer/2022072005/56649cd65503460f9499dc31/html5/thumbnails/9.jpg)
Improving healthcare experience…
• Better Health Better Care
• NHSScotland Quality Strategy – person centred ambition
• National quality outcomes and indicators– PEMs– PROMs including personal outcomes
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Our 2020 Vision…..
Our vision is that by 2020 everyone is able to live longer healthier lives at home, or in a homely setting.
• We will have a healthcare system where we have integrated health and social care, a focus on prevention, anticipation and supported self management.
• When hospital treatment is required, and cannot be provided in a community setting, day case treatment will be the norm.
• Whatever the setting, care will be provided to the highest standards of quality and safety, with the person at the centre of all decisions.
• There will be a focus on ensuring that people get back into their home or community environment as soon as appropriate, with minimal risk of re-admission.
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Why Better Together commissioned this pilot…..
• Driving innovation and improvement based on patient experiences – part of the “BT” plan
• To encourage and support more innovative and varied ways of seeking feedback on patients’ experiences
• Provide a safe and supportive environment to learn• Provide a robust evaluation to share with colleagues
leading wider work on the use of social media and networking
• Post-programme sustainability: keeping the focus and pace on patient experience as driver for change