improving access through integration
TRANSCRIPT
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February 20, 2015Ken Becotte, Executive Director Chilliwack Division of Family PracticeSarah Metcalfe, Program DeveloperFraser Health Older Adult Program
PCSC Primary Care Seniors ClinicChilliwack
Improving Access through Integration
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The speakers do not have any affiliations to disclose
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Introduction
Chilliwack Primary Care Seniors Clinic (PCSC)
Key part of Integrated Health Networks (IHN)/ Integrated Primary and Community Care (IPCC)
Innovative partnership co-operated by Fraser Health and Chilliwack Division of Family Practice
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Integrated Health Network
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Context
Fraser East (Chilliwack, Agassiz-Harrison, Hope)
Target population: frail seniors
Few specialized geriatric services
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Issue
Collaborative working group, comprehensive needs assessment and patient journey mapping
Scarcity of specialized resourcesBarriers to accessLow dementia prevalence rates (diagnosis)
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Intervention
Innovative “one-stop shop” clinical model
Comprehensive primary care geriatric assessments Additional support of nursing and specialists
Key objective: to improve access, coordination and integration of specialized geriatric care
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PCSC Clinical Service ModelIntake
Link patient to community resources and back to GP
Triage
Geriatric Medicine
GeriatricPsychiatry
Primary Care Geriatrics
Interdisciplinary Team
75%
25 %
Integrated Care Plan
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Service Philosophy
Integrated and provided collaboratively between interdisciplinary team members
Patients and family actively participate in the development of the Health Improvement Plan
Enhance geriatric knowledge, skills, and competencies for the interdisciplinary team in the community to support patients and their families
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Clinic Features
Operates 1.5 days per week Referrals from multiple sources GP and NP services Specialist services Registered nurse Mental health clinician
Primary Care Seniors Clinic entrance (Chilliwack General Hospital)
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Governance Model
Joint Steering Committee
Defines and makes recommendations on evaluation, sustainability, evolution/growth, resource allocation, and operational decisions that require escalation to that level
Oversees the well-being of the Clinic; responsible for problem solvingResource requests go through formal
channels for both FH and the CDoFP board
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Measurement & Evaluation
Patient and family/caregiver satisfaction questionnaire
Quarterly metrics and operations reporting
Pre/post analysis of acute care utilization
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HighlightsSatisfaction
QuestionnaireOperations Reporting
Acute Care Utilization
Majority agreed: PCSC took concerns seriously and “all of the services I needed right now” were available
1,474 patient visits (as of Jan 29, 2015)
Pre/post analysis of ED and acute admissions
82% very or mostly satisfied with experience
Year-over-year increases in volume
PCSC patients with ED visit declined 76% to 73%
Skills and knowledge of SSC staff met or exceeded expectations
391 unique patients (as of Nov 6, 2014)
PCSC patients with acute admission decline from 46% to 41%
Patient feedback included QI ideas for PCSC services
Majority patients from Chilliwack; others from ~7 surrounding communities
Average number of acute admissions per patient decrease from 0.91 to 0.72
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Key Learnings Multiple partners three systems of EMR
Ongoing engagement
Space allocation and capacity for growth
Dynamic decision-making
Sustained on collaboration and resource inputs from many partners
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Thank you
Ken BecotteExecutive DirectorChilliwack Division of Family [email protected]
Sarah MetcalfeProgram DeveloperOlder Adult ProgramFraser Health [email protected]
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