Improve Your Workplace Dynamics: Use Body

Language to Hire and Train

Presented by: Dr. Lillian Glass

• There is a lot that people are NOT telling you.

• This is why you MUST know how to

READ and UNDERSTAND the Principles and

Perceptions of BODY LANGUAGE

IN THIS SESSION YOU WILL LEARN:

1. How to become more skilled in recruiting and training your staff by using the power of both verbal and non-verbal communication.

2. How to choose the best candidate from your interview pool

3. Ways to communicate effectively

4. How to build relationships and motivate employees at all levels.

After this session you will be more adept at :

1. Giving and receiving feedback 2. Foreseeing problems and resolving conflicts 3. Creating positive workplace dynamics

4. Reading micro- body language, facial, vocal,

and speech expressions and to use them to your benefit

5. Pitfalls of Mirroring others’ body language and Pros of Employee’s Mirroring Yours

Nonverbal Ways To Give Feedback 1. Smile and 2. Maintain Face

Contact

3. Lean In

4. Open Body Position 5. Gesture With Open Hands and Palms Up

Verbal Ways To Give Feedback

• 1. Use Calm & Respectful Tone of Voice

• 2. Use Positively Inflected Tone of Voice

• Never Use Negative or Chastising Words (you shouldn’t.. I don’t think… Never… Don’t)

• Start with saying something positive about them

• 3. Ask Permission to Give Feedback

(Can I check something out with you?

Can I share something With You ?)

More Verbal Ways To Give Feedback

• 1. Be Specific With the Issue At Hand

• 2. If there Are more than one issue, tell how many issues ahead of time and enumerate as you address them.

• 3. Be Objective- Discuss What YOU Observed and and The Subsequent Effect It Has on YOU

• 4. Provide Possible Solutions and Ask Their Feedback on Both Observations and Solutions

Excellent Starter Phrases

Say Something positive about them

This isn’t a criticism. I just want to share my

thoughts.

What Do you Think of …

Perhaps we might…

Have You Thought of Doing…

It May Be In Our Best Interest To Consider

Nonverbal Ways To Receive Feedback

1. Breathe- Take Breath in Through Mouth 2 sec. Hold It 2 sec and Slowly Exhale as You actively Listen

2. Lean In

•

3. Look Directly At The Person

Verbal Ways To Receive Feedback

• 1. Be Silent Until You Hear Everything

• 2. Say That You Appreciate Their Honesty and Their Feedback

• 3. Don’t Use Angry, Defensive Tones or Words

Foreseeing Problems and Resolving Conflicts by Paying Close Attention to Body Language

• Meddler - Competitor- Narcissist- Cut You

Downer • Instigator –Angry Pugilist • Control Freak - Self Righteous Priss- Jokester • Bossy Bully -Two Faced Backstabber-Snooty Snob • Wishy Washy Wimp – Self Destroyer

Mental Case • Emotional Refrigerator – Gossip- Runner- Skeptic

Silent • But Deadly Emotional Volcano- Fanatic -Accusing

Critic- - Penny Pincher

• Opportunistic User – Unconscious Social Klutz

LOOK AT THEIR 4 CODES OF COMMUNICATION

• BODY LANGUAGE

• FACIAL LANGUAGE

• VOICE PATTERN

• SPEECH CONTENT

CREATING POSTIVE WORKPLACE DYNAMICS WHICH MOTIVATE OTHERS

It Starts At The TOP With YOU and YOUR:

Body Language- Posture, Torso, Hands, Feet

Facial Language- Face Contact- Smiling

Voice- Resonant Tones, Pleasant Inflection

Speech- Kind, Helping, Respectful Speech Content

With Positive Words and Phrases

THIS IS THE POSITIVE SIDE OF BEING MIRRORED

Body Language

• Parallel to Shoulders

Distance- Leaning In

Solid Handshake

WHAT TO DO WITH YOUR HANDS GESTURING WITH PALMS UP – OPEN NOTHING TO HIDE

Facial Language

Mirroring Body Language Bad Idea

Considered Manipulative. May Backfire If

Noticed By The Person Being Mirrored Causing

Embarrassment to Both Parties. Therefore Be

Genuine in your BODY LANGUAGE

What To Look For In Hiring The Best Candidate

• Their Facial Language- How they Look

• Their Body Language How They Comport Themselves from Handshake to Walk

• Their Vocal Tone- How They Sound- Vocal Enthusiasm

• Their Speech – What They Talk About, Their Diction, and Their Attitude and Flexibility

• Their Honesty- Lack of Deception

Intense? Critical? or Sourpuss?

Being Polite Smile

PHONY SMILE

AMBIVALENT SMILE

Do they Stare?

Are They Too Comfortable?

Closed Off?

Difficulty Communicating With You

Fidgety?

Fingers in mouth

Pitch– too high too low Quality closed throat, attacking tones Loudness- too loud, too soft, dies off at end Monotone –one note without emotion Nasality-speaking through nose

How to Learn More About The Candidate

1. Silence is Golden- Let Them Talk

2. Ask Open Ended Questions

3. Ask Emotional Questions

What’s your biggest (mistake)(failure) (regret) and what Did you learn from it?

Tell me about when you had to comply with some policy you didn’t agree with.

Tell me all about yourself.

What Would you Like To Ask Me?

How Do They Speak? 1 Talk Too Much?

2.Joke A Lot?

3. Are They Inappropriate ?

4.Do They Say Too Little? Do You Have To Pry It Out of Them?

5.Appear Mean Spirited or Sarcastic?

6. Mispronounce Words, Use Poor Grammar

7. Use “Like” or“Um” All The Time

8.Uptalk- Go Up Like Asking?At End of Sentences

Do They

• 9. Interrupt A Lot?

• 10. Constantly Use “I” and Talk About Themselves?

• 11. Use Slang?

• 12. Giggle Inappropriately

• 13. Fail To Initiate or Engage In Conversation

• 14. Sound Contentious, Antagonistic?

• 15. Mumble

• 16. Repeat Words or Themselves

Gallup Poll Results- 10 Most Annoying Speaking Habits

1. Interrupting 88%

2. Swearing 84%

3. Mumbling 80%

4. Talking Too Loudly 75%

5.Monotones 73%

6.“Like” “Um” And “Uhs” 69%

7.Nasal Whine 76%

8. Talking Too Fast 66%

9.Poor Grammar 63%

10.High Pitched Voice 61%

Are They Honest and How To Tell

• 1.Giving too much information

• 2. Too detailed descriptions and off on tangents

• 3. Hesitations um er uh like uh

• 4. Answering a question with a question

• 5. Repeating self

• 6. Clearing the throat a lot

Skin Changes in Deception/Anxiety

Head-

Saying something affirmative and shaking head NO

Saying something negative and shaking head YES

Forehead

Signals of Deception/ Anxiety Eye

Signals of Deception- Mouth /Lips

Signals of Deception/ Anxiety- Ears

Signals of Deception or Anxiety- Facial Signals – Scratching and pulling

Shoulders- Shrugs

Uncovering Hands

•

Feet

Congruency vs. Incongruency

What Can You Tell About These People?