important information available when you call: the costco concierge … › ... › 3 › 2018 ›...

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To help us assist you quickly, please have the following information available when you call: \/ Name Costco Membership Number Costco Item Number printed on your Costco receipt Item Description & Model Number Serial Number Purchase Date IMPORTANT INFORMATION See the manufacturers warranty for details. The Costco Concierge Services warranty mirrors the manufacturers warranty in the second year for televisions, major appliances and computers.4 Common exclusions are data backup and software replacement, physical damage, or liquid damage. Costco Concierge Services advises backing up your computer frequently. For more information, visit Costco.com and search Concierge. 1 Refrigerators (above 10 cu. ft,), freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers. 1 Excludes Touchscreen Tablets 3 To provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers. Setup help does not include home installation services. , Costco reserves the right to fulfill the second-year warranty obligation through a refund up to the purchase price. Costco Concierge Services R TECHNICAL SUPPORT + Warranty Services 2nd Year Warranty For TVs, PCs and Major Appliances ^^=lWHOLESALE Concierge Services Technical Support Call Today 1 866 861 0450 Customer service available 5 a.m. to 10 p.m. PT, seven days a week, excluding holidays. Costco -------------- -M/uatraflir Concierge Services Technical Support rrrrrrrz-WHOLESALE Concierge Services Technical Support Call Today 1 866 861 0450 Customer sen/ice available 5 a.m. to 10 p.m. PT, seven days a week, excluding holidays.

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Page 1: IMPORTANT INFORMATION available when you call: The Costco Concierge … › ... › 3 › 2018 › 12 › Costco-Technical-Support-an… · Concierge Services Technical Support rrrrrrrz-WHOLESALE

To help us assist you quickly, please have the following information available when you call:

\/

Name

Costco Membership Number

Costco Item Number printed on your Costco receipt

Item Description & Model Number

Serial Number

Purchase Date

IMPORTANTINFORMATION

See the manufacturer’s warranty for details. The Costco Concierge Services warranty mirrors the manufacturer’s warranty in the second year for televisions, major appliances and computers.4

Common exclusions are data backup and software replacement, physical damage, or liquid damage. Costco Concierge Services advises backing up your computer frequently.

For more information, visit Costco.com and search Concierge.

1 Refrigerators (above 10 cu. ft,), freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers.

1 Excludes Touchscreen Tablets

3 To provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers. Setup help does not include home installation services.

, Costco reserves the right to fulfill the second-year warranty obligation through a refund up to the purchase price.

CostcoConcierge Services

RTECHNICALSUPPORT+ Warranty Services

2nd Year WarrantyFor TVs, PCs and Major Appliances

^^=lWHOLESALE

Concierge ServicesTechnical Support

Call Today1 866 861 0450

Customer service available 5 a.m. to 10 p.m. PT, seven days a week, excluding holidays.

Costco-------------- -M/uatraflir

Concierge ServicesTechnical Support

rrrrrrrz-WHOLESALE

Concierge ServicesTechnical Support

Call Today1 866 861 0450

Customer sen/ice available 5 a.m. to 10 p.m. PT, seven days a week, excluding holidays.

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And More!Cameras & Camcorders

Includes 2-year warranty

warranty

Costco extendsthe manufacturer’s warrantyon televisions, tuner-free displays, projectors, computers2 and major appliances1 to 2 yearsfrom the date you received your merchandise.4 See the manufacturer’s warranty for specific coverage terms. For warranty information, contact Costco Concierge Services at 1-866-861 0450

Major Appliances1Includes 2-leai' warranty

TouchscreenTablets

Computers2,Notebooks & Desktops

Includes 2-year warranty

Additional categories including security systems, aerial cameras (drones),

routers, printers, home theaters, DVD and Biu-ray players, tuner free displays and tablets.

Televisions & Projectors

Get FREE Technical Supporton these qualified categories and more.

Call Costco Concierge Services for FREE technical support and setup help.3

• Receive free technical support on televisions, tuner-free displays, projectors, computers, major appliances, cameras, camcorders, MP3 players and touchscreen tablets you purchase at Costco or Costco.com.

• Speak with expert-level technicians for easy-to-understand answers to your setup and product use questions.

• Get troubleshooting assistance.• Obtain warranty information and assistance.

• All calls are quickly answered and handled inthe U.S. by English- and Spanish-speaking agents.

• This service is available exclusively for U.S. Costco members.

Your satisfaction is our top priority.

Call Today1 866 861 0450

Customer service available 5 a.m. to 10 p.m. PT, seven days a week, excluding holidays. Call a representative for assistance.

Page 3: IMPORTANT INFORMATION available when you call: The Costco Concierge … › ... › 3 › 2018 › 12 › Costco-Technical-Support-an… · Concierge Services Technical Support rrrrrrrz-WHOLESALE

IPORTANT Technical Supports Warranty Information Enclosed

30DAYJ

Bturnolicy

Costco will accept returns within 90 days from the date the member receives selected consumer electronics and major appliances. Please see Costco.com or the membership counter for details on current exceptions.

Concierge ServicesTechnical Support

}ndtm year 'arranty

Costco extends the manufacturer’s warranty* on televisions, tuner-free displays, projectors, computers and major appliances to 2 years from the date of purchase. See the manufacturer’s warranty for specific coverage terms.

Call for Free technical support, setup help or warranty assistance for this item.

V866’861'0450Available 5 a.m. to 10 p.m. PT, seven days a week, excluding holidays

nmon exclusions include data and software replacement, physical damage, and liquid damage

! the Costco Concierge Services brochure for details. UPDATED MAY 2018 | CDN000010B 0418

BUY SQUARETRADE PROTECTION PLANS AT ANY COSTCO WAREHOUSE OR COSTCO.COM

Covers mechanical and electrical failures from normal use. Does not cover physical damage. Covers drops, spills and accidents from Day 1.

TELEVISIONS3 EXTRA YEARS OF PROTECTION (FOR A TOTAL OF 5 YEARS)

COMPUTERS3 YEARS OF PROTECTION

CELL PHONES2 YEARS OF PROTECTION

$3499 $64" $9999 $69" $9999 M19"

TVs UNDER TVs BETWEEN TVs ABOVE COMPUTERS COMPUTERS ALL PHONES$500 $500-$1000 $1000 UNDER $500 $500 & ABOVE ($85 DEDUCTIBLE)

BUY WITHIN 90 DAYS OF TV PURCHASE. BUY WITHIN 30 DAYS OF COMPUTER PURCHASE. PLAN ONLY AVAILABLE IN WAREHOUSE. BUY SAME DAY AS PHONE PURCHASE.

Costco pricing as of May 15, 2018. Prices are subject to change. Not intended for commercial use. One plan covers one item. Please visit your local warehouse to pick up a SquareTrade brochure for full details. MER000182_0518

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buy these squaretrade protection plans at costco.com only

Covers mechanical and electrical failures from normal use. Does not cover physical damage.

MAJOR APPLIANCES3 EXTRA YEARS OF PROTECTION (FOR A TOTAL OF 5 YEARS)

PRICING AVAILABLE ONLINE AT COSTCO.COM

BUY WITHIN 90 DAYS OF APPLIANCE PURCHASE

Covers drops, spills and accidents from Day 1.

TABLETS/CAMERAS2 YEARS OF PROTECTION

$79" $2999 $4999 $79"ALL iPADS TABLETS/CAMERAS TABLETS/CAMERAS TABLETS/CAMERAS

v___UNDER $300 BETWEEN $300-$750 ABOVE $750

BUY WITHIN 30 DAYS OF TABLET/CAMERA PURCHASE.

ostco pricing as of May 15, 2018. Prices are subject to change. Not intended for commercial use. One plan covers one item. Please visit your local warehouse to pick up a SquareTrade brochure for full details. MER000182_0518

It Is Illegal to Dispose of Consumer Electronics in the Trash in Several States

Many states offer free recycling of TVs, monitors, computers (notebooks and desktops), tablets, portable DVD players and other electronics.

Please visit the website or call the phone number listed on reverse for important recycling information in your state, or search e-cycle on Costco.com for a direct link to your state's information.

Updated: May 2018

Page 5: IMPORTANT INFORMATION available when you call: The Costco Concierge … › ... › 3 › 2018 › 12 › Costco-Technical-Support-an… · Concierge Services Technical Support rrrrrrrz-WHOLESALE

State Number\L 334-271-7730 \K 907-465-5066 KL 888-271-9302

888-233-0326 Zk 916-341-6269 30 303-692-3372 3T 888-424-4193 3E 302-739-5361 :L 850-245-8822 3A 800-436-7442 HI 808-586-4226 D 208-373-0121 L 217-782-3397 N 800-988-7901 (S 785-296-1600 <Y 502-782-6405 A 866-896-5337 i/IE 207-287-7688 i/IA 617-626-1000 1/IN 800-657-3864110 800-361-4827111 406-444-2544 4C 919-707-8284

DC 202-737-4404 A 515-725-8315 4D 410-537-3000 4I 517-449-6153 4S 601-961-5035 FN 615-532-0780 /A 800-592-5482

Websitehttp://www,adem.alabama.gov/prog rams/land/default,cnthttp://dec.alaska.gov/https://azdeq.goV/node/1198https://www.adeq.state.ar.us/poa/recycling/resources/electronics.aspxhttp://www.calrecycle.ca.gov/Electronics/https://www.colorado.gov/pacific/cdphe/ewastehttp://www.ct.gov/deep/cwp/browse.asp?A=2714#Retailerswww.dswa.com/programs/electronic-goodshttps://floridadep.gov/waste/permitting-compliance-assistance/content/electronics-wastehttps://epd.georgia.gov/http://health.hawaii.gov/ewaste/www.deq.idaho.gov/waste-mgmt-remediation/hazardous-waste/electronic-wastehttp://www.epa.illinois.gov/topics/waste-management/electronics-recycling/indexhttps://www.in.gov/idem/recycle/2373.htmhttp://www.ksewaste.org/ewaste_why.htmhttp://waste.ky.gov/RLA/recycling/Pages/ElectronicsRecycling.aspxhttp://www.envcap.org/statetools/ewaste/ew2.cfm?st=IAhttp://www.maine.gov/dep/waste/ewaste/https://www.mass.gov/how-and-where-to-recyclehttps://www.pca.state.mn.us/quick-links/minnesota-electronics-recycling-acthttps://dnr.mo.gov/ecyclemo/index.htmlhttp://deq.mt.gov/Land/recycle/Electronicshttps://deq.nc.gov/

NE 402-471-2186 NV 775-687-9466 NH 603-271-3713 NJ 866DEPKNOW NM 505-827-0197 NY 518-402-8706 ND 701-328-5166 OH 800-329-7518 OK 405-702-5100 OR 888-532-9253 PA 800-346-4242 PR 787-765-7575 Rl 401-222-6800 SC 803-898-3432 SD 605-773-3153 TX 512-239-1000 UT 801-536-0248

VT 855-6ECYCLE WA 800-RECYCLE WV 304-926-0448 Wl 608-264-6001 WY 307-777-7937

deq.ne.gov/__86256873006009OB.nsf/0/7E509939EAF34BFF862568FF00534B0Bhttp://nevadarecycles.nv.gov/Recycle/E-Waste/https://www.des.nh.gov/organization/divisions/waste/swrtas/recycle_electronics.htmwww.nj.gov/dep/dshw/ewaste/collectionsites.pdfwww.env.nm.gov/swb/ElectronicScrap.htmhttp://www.dec.ny.gov/chemical/65583.htmlhttps://deq.nd.gov/WM/http://epa.ohio.gov/ocapp/p2/mercury_pbt/e-waste.aspxwww.deq.state.ok.us/lpdnew/Ewaste.htmlhttp://www.oregon.gov/deq/ecycles/pages/default.aspxhttp://www.dep.pa.gov/business/land/waste/recyciing/electronics/pages/default.aspxhttps://www.prrecycles.org/electronics.htmlwww.dem.ri.gov/programs/wastemanagement/fadlities/e-waste-households.phphttp://www.scdhec.gov/HomeAndEnvironment/Recycling/Electronics/OverviewEcycling/http://denr.sd.gov/des/wm/recycle/recycleelectronics.aspxwww.tceq.texas.gov/p2/recycle/electronics/elec_recyclehttps://deq.utah.gov/legacy/programs/waste-management-radiation-control/recycling/eledronics.htmhttp://dec.vermont.gov/waste-management/solid/product-stewardship/electronicshttps://ecology.wa.govAA/aste-Toxics/Reducing-recycling-waste/Electronicswww.state.wv.us/swmb/ewaste/e-Cycle_WV.htmlwww.dnr.wi.gov/topic/Ecycie/wisconsin.htmlhttp://www.envcap.org/statetools/ewaste/ew2.cfm?st=WY

https://dpw.dc.gov/service/household-hazard-wastee-cyclingdocument-shredding-drop-schedule http://www.iowadnr.gov/Environmental-Protection/Land-Quality/Waste-Planning-Recycling/Recycling http://www.mde.maryland.gov/programs/Land/RecyclingandOperationsprogram/Pages/ecycling.aspx https://www.michigan.g0v/deq/0,4561,7-135-70153_70155_3585_4130_18096-208087--,00.html https://www.mdeq.ms.gov/land/waste-division/solid-waste-management-programs/electronic-waste/https://www.tn.gov/environment/sw-mm-facing-the-challenge-of-electronic-scrap-e-scrap/sw-mm-e-scrap-households-and-individuals.htmlhttp://www.deq.virginia.gov/Programs/LandProtectionRevitalization/RecyclingandLitterPreventionPrograms/ElectronicsRecycling.aspx STA000078 0518