implications of social media for it departments

Kate Carruthers CeBIT Australia WebForward May 2009 Implications of Social Computing for IT Departments

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challenges for IT departments due to changes in user expectations arising from social computing

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Page 1: Implications of Social Media for IT Departments

Kate CarruthersCeBIT Australia WebForward

May 2009

Implications of Social Computing for IT

Departments

Life used to be different

Source: http://www.sharewareplaza.com/images/screenshot/38702.gif Source: http://yarrowbay.net/images/SAP%20B1%20Screen%20Image%202.jpg

Page 3: Implications of Social Media for IT Departments

But things have changed

Page 4: Implications of Social Media for IT Departments

Business tempo used to be different

Page 5: Implications of Social Media for IT Departments

Democratisation of technology

• Users can do much of it without us

• They have better tech @ home now

• SaaS offerings are there via port 80 & a credit card

BIG CHALLENGE: How do we manage this?

Page 6: Implications of Social Media for IT Departments

Big Impacts on IT Departments

• Complexity & cost – IT departments can’t do it all anymore

• Faster operational tempo – from years/months to days/minutes

• Democratization of technology – harder to control users when they just go to the cloud

• Social computing – is changing user expectations as consumers & employees

Page 7: Implications of Social Media for IT Departments

More info

http://slideshare.net/carruthk

http://katecarruthers.com

@kcarruthers

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