implementing jira service desk as a procredit bank help desk system
TRANSCRIPT
ELVIS HARA IČ Ć | DBA | PROCREDITBANK BOSNIA AND HERZEGOVINA
Jira Servicedesk implementation
PCB experience
Agenda
Reasons to move to JiraImplementation processBasic Jira conceptsPCB Heldesk Demonstration
PCB old HD Application
PCB old HD Application
PCB Heldesk implementation
• Knowing PCB needs
• Choose HD Application (Jira, BMC Servicedesk, ...)
• Knowing the Jira/ServiceDesk
• Jira/ServiceDesk implementaion
JIRA FRAMEWORK – BASIC CONCEPTS
Basic concepts-Projects-Issues types-Fields -Screens-Workflows
JIRA FRAMEWORK – BASIC CONCEPTS - PROJECTS
ProjectCollection of issues
JIRA FRAMEWORK – BASIC CONCEPTS – NEW PROJECT
JIRA FRAMEWORK – BASIC CONCEPTS – PROJECT SUMMARY
JIRA FRAMEWORK – ISSUES AND ISSUE TYPES
JIRA FRAMEWORK – FIELDS AND SCREENS
JIRA FRAMEWORK – WORKFLOWS
MIS HELPDESK WF
JIRA FRAMEWORK – WORKFLOWS
IT HELPDESK WF
JIRA FRAMEWORK – WORKFLOWS - STATES
IT HELPDESK WF
JIRA FRAMEWORK – WORKFLOWS - TRANSITIONS
IT HELPDESK WF
PCB IT Heldesk demonstracija
(If VPN is working)
Thank you!
ELVIS HARA I | DBA | PROCREDITBANK BOSNIA AND HERZEGOVINAČ Ć