implementing e-commerce solutions
DESCRIPTION
Implementing E-commerce Solutions. Presented to UMSL e -Commerce Seminar March 13 - 15, 2000. Process Flow. Initial project Scope change Managing risk Planning & design Emerging opportunities. Initial Project. Start up Internet pharmacy A great vision – No money - PowerPoint PPT PresentationTRANSCRIPT
Implementing E-commerce Solutions
Presented toUMSL e-Commerce Seminar
March 13 - 15, 2000
Process Flow Initial project Scope change Managing risk Planning & design Emerging opportunities
Initial Project
Start up Internet pharmacy A great vision – No money
Not just selling drugs Selling medical alliance with the
consumer Source an accounting application
Oracle compatible Can be installed in 3 weeks
Scope Changes Accounting Distribution Fulfillment Warehouse design Flow racks Inventory control EDI Process procedures
Interim controller Hardware sales Network installation Project
management Interfaces Requirements
definition Bar coding
Managing Risk Requirements definition process Use experts Complete project plan Client expectations
Can the software do this? Keep the client informed Follow up
Design Accuracy Review requirements
Gap Analysis Map processes
Flow validation Review with the experts
Team consensus Present to the client
Buy off
Web OrderCreated
Customerexists in Flux
No
Add newcustomer
Flux
New Order YesHas customerdata changed
No
Call storedprocedure
customer balance
YesCall stored
procedure ARMaster
PlatinumDatabase
Update customerdata
Return flag customerupdated
Request customer ARbalanceReturn customer AR
balance
All items andquantities are
available
Call storedprocedure verify
and commitinventory
Verify inventory quantity isavailable
Return ItemAvailability
YesReply to Flux
to processthe order
Process order to SIBaker
SI Baker processcustomer order
Order Processed
All items areavailable on
the shelfYes Ship Order
Send to Flux ordershipped
Reply toFlux
No
Customeradded
UpdateComplete
Two step processfirst this will be
manual exceptionafter September
will makeautomatic
No
Demand placed inplatinum, line itemadded to the PO
Que.
Create PO byzone
PO isMcKesson
unique items
Yes
No
Page2 "A"
Page2 "B"
1SP
RXINVCOMMIT
2SP
RXINVSHIP
3SP
RXINVOICINGCUST/TPA AR
4SP
PAYONACOUNT
2
Error messagesent to Flux for
any SP which fails
Order approved toprocess
Flux
2A
11A
Add newcustomerPlatinum
SP ARMASTER
SP ARMASTER
SP RXGETARBAL
Exception Filecreated/updated
Re-run ordersafter
shipmentsare receivedand put away
All items andquantities are
available
No
Yes
This process of verifiyig andcommitting inventory is
called from the conductor inNextRx prior to processing
the order is SI Baker
SP RXINVSTAT
SPRXTRANSHISTORY
3
Process Flow Diagram
Emerging Technologies Internet
Another store front Virtual inventory Market opportunities
Same old distribution New concept – same day delivery
Traditional Logistics Commerce Site LogisticsShipment type Bulk Parcel
Customer Strategic UnknownDemand style Push Pull
Inventory/order flow Unidirectional Bi-directionalAverage order amount More than $1,000 Less than $100
Destinations Concentrated Highly dispersedDemand Stable, consistent Highly seasonal, fragmented
Accountability One link Through the entire supply chain
Source: Forrester Research, Inc.
Logistics is ChangingLogistics is Changing
Emerging Opportunities Distribution network has not
changed FedEx, UPS, RPS, USPS
Revolutionary concept Too expensive? Dynamic partnerships How do we do it?
CustomerInformation Systems
W eb ServerOrder Entry Database
(Oracle)
Fulfillment Center(Oracle)
ArcLogistics RouteNT Server
ArcView GISTracking Analyst
HoustonDelivery Vehicle
w/GPS
Customer Service Reps(10 people)
Routing Manager
Automated
GeoCoding Periodic Routing M anifest
Generation
Customer qualifies forsame day delivery viazip
Customer fills-in orderinformation
Au
tom
ate
dA
uto
mate
d
Export Routesas Shape Files
Packagingof Tote
M anifest
Pre
scriptions
GPS Receiver
DFW
Austin Airport
HOU
W ide Area W ireless
Customer Home
CSR monitorsdelivery location/status
Provides ordertracking informationto customer
Austin, TXDelivery Vehicle
w/ GPS
Dallas-Fort W orthDelivery Vehicle
w/GPS
Customer Home
Customer Home
W ide Area W ireless
Customer Home
Customer HomeCustomer HomeCustomer Home
In itia l Implementation
R x.com D elivery M odel
The Boldface and Red Font Areasare desired ESRI customization byend of Q1
Implementation Dates: Austin, TX - Jan. 17, 2000 Dallas, TX - by end of Q1 Houston, TX - by end of Q1
Delivery Order Volume: 50 - 250 per day per city
Solution proposed by Jim Skirvin ofBaird, Kurtz & Dobson for Rx.com(314) 231-5544 ext. 246jskirvin@ bkd.com
Conclusion “BKD is not just an accounting firm, but a business
partner. We first sought BKD’s expertise in selecting a robust financial package supporting our e-commerce enterprise. BKD provided much more and was instrumental in our success in meeting our targeted start up dates. BKD provided us with the financial application, distribution package, EDI with our vendors, bar code scanning of 25,000 SKUs, project management in the development of interfaces across multiple applications and daily business consultants. And when we decided to pilot test a revolutionary logistics distribution model, we did not hesitate to call BKD.”
Jef Fowler, Senior VP & CFO, RX.COM