implementing a strategy that gets results!
DESCRIPTION
Continuing Education departments face pressure to grow, increase profitability, and reach new markets. However, many departments are also challenged with clarifying how they want to develop as a department or school and what benchmarks to use in measuring progress. This workshop explores how to create an overall strategy and link it with measurable goals. This workshop also examines how to choose and track a handful of key information and data, also known as Key Performance Indicators, so that your decisions are based on knowledge and you can foresee problems, changes, and curves in the road.TRANSCRIPT
From Strategy to Execution:Implementing BSC with Continuing Education
Presented by: Nicole FoerschlerJMH Consulting, Inc.
Strategy Map and Balanced Scorecard
Where Do You Want To Go?
Choose Your Value Proposition
Value Proposition ModelsCharacteristics Examples University
Related Examples
Operational Excellence
Focus on priceEase of use
WalmartDellIKEA
On demand classesInexpensive classes
Product Leadership
First to market with advancesUnique attributes
AppleGoogle
New offeringsCutting edge deliveryExperiential learning
Customer Intimacy
Customer service focus“Best Friend” approach
NordstromRitz-Carlton
Counselor for studentsTailored/custom classes
Identify Your Financial Strategy
• Revenue Growth• Optimize Variable Costs• Asset utilization
Financial StrategiesOperational Excellence
Product Leadership
Customer Intimacy
RevenueGrowth
Productivity/Optimize Variable Costs
Asset Utilization
Create a Customer Strategy
Customer StrategyOperational Excellence
Product Leadership
Customer Intimacy
Retain and Add Customers
Increase revenue per customer
Reduce cost per customer
Focus on Internal Strategy
Learning and Growing
Strategy Map and Balanced Scorecard
Balanced Scorecard
Goals for Individuals
How do you manage the initiatives?
