Feature Impel RelentaEmail Yes Yes

Shared Email No Yes

Contacts Yes Yes

Calendar Yes Yes

Email Marketing Yes Yes

Autoresponders No Yes

Accounts Yes No

Opportunities Yes No

Website Chat Yes No

App Chat Yes No

App Cases Yes No

Access to FAQs from App Yes No

Call Center Integration Yes No

Knowledge Base / FAQs Yes No

Auto routing of Cases to Agents Yes No

Classification of Cases based on keywords Yes No

Custom objects to model entities like orders, invoices from o Yes No

Workflows for Case escalation Yes No

Cases from Twitter / Facebook Q1 2016 No

Cases from website Q1 2016 No

Impel Relenta Featue Comparison