impact report -...

impact report2017/18

A charity for fair chances.

This is our second impact report. We try to tell the story of our organisation. Firstly to explain theincredible range of services we provide across the North of England and secondly to tell the story of our last year.

I hope you enjoy reading this rich narrative of howHumankind, our partners and service users havechanged the areas we live in for the better. If youwant to discuss how we go about our work or want to work in partnership with Humankind please get in touch.

We are proud of the sustained impact we have hadacross the North East, Yorkshire and Humber and theNorth West and have ambitious plans to develop ourservice and impact further in the next year.

Paul TownsleyChief Executive Officer

Welcome!Hello and a warm welcome fromme as the CEO of Humankind.

2 Humankind Impact Report 2017/18

Last year we supported 23,407individuals across our services.

Every 2 minutes an individualaccesses one of our services.

About Humankind. We value the contribution of all service users, families and carers,partners, stakeholders, commissioners, volunteers and our staff.

Reducing deprivation and exclusion

We are committed to reducing deprivation andexclusion and to improving people’s well-being.Humankind is one of the North of England's mostsuccessful home grown charities. We have over 850staff and around 156 volunteers providing services for over 20,000 people.

Our specialist services are across the North East,Yorkshire and Humber and the North West. Theseinclude drug and alcohol, clinical, children, young people and families, health and wellbeing,employment, training and education, health and wellbeing, criminal justice and offenderrehabilitation, gender specific, housing and housing support services.

Humankind Impact Report 2017/18 3

Our Vision

Our vision is for people of all ages to be safe,building ambitions for the future and reachingtowards their full potential.

Our Mission Humankind creates services and support tomeet people’s complex health and social needs,helping them to build healthier lives that havemeaning and value for themselves and theirfamilies. We support local people to createstronger, better-connected communities.

Our Values

Honest: We are open and realistic, buildingtrusted relationships in which we challenge,collaborate and change. Committed: We are passionate about being thebest that we can b e, and we do this by keepingpeople at the heart of everything that we do. Inventive: We are ambitious, drawing togetherskills and resources to innovate and adapt indetermined pursuit of our mission.

Vision, missionand values.During 2017/18 we completed a series of consultation exercises with staff, volunteers and trustees,500 service users and keystakeholders to review our ‘Vision,Mission and Values’ with the aim of re-developing a set of values that can proudly be shared by all service users, staff, volunteers and trustees and that can be clearlycommunicated to partners andcommissioners, that better reflectswhat we do and how we do it. Weare proud of our shared purpose.


“I really enjoyed attendingthe Vision, Mission and Valuesconsultation. I came awayfeeling empowered knowingthat the job I do really makesa difference to the people I work with. I am excitedabout the future.”Team Member (North Yorkshire Horizons)


Our team!In 2017/18 we surveyed our staff across all of our services – when surveyed:

• 93% of our staff said that theywere aware of and coulddescribe our mission, vision and values.

• 90% were able to describe their personal key performanceindicators used by theorganisation to improve personal performance.

• 87% of our staff said that theywould recommend Humankindas an employer.


“It’s my passion tohelp others, to have a positive impact on their lives and tomake a difference.This job gives me thatsatisfaction. I wouldhighly recommendworking forHumankind.”Team Member, Independent Living Service

We launched our ‘Staff Wellbeing InitialSupport Service’ (SWISS) this year.

We are committed to our staff and in supportingthem to maximise their wellbeing whilst at work. This year we launched our new ‘Staff Wellbeing Initial

Support Service’ (SWISS) with the aim of providingstaff who are encountering feelings of low mood,stress, anxiety, isolation, difficulty coping or reduced self-esteem with initial support, self-helpstrategies and support to appropriate routes forprofessional help.


10 members of our staff team have already beensupported by SWISS and continue to receive support.


Achievements at a glance!2017/18 has been a year of growth and inspirational change.

Here are just some of our achievements:

• Aycliffe Business Park Make your Mark Awards -Education Service, won the Heart of theCommunity Award.

• Assessment Services Award – Humankind won theaward work in communities and partnerships.

• Challenging Youth Racism were finalists at NorthEast Equality Awards.

In addition we have also achieved:

• £7.2M tendered/contracted work awarded,including County Durham Recovery service, SouthTyneside Adult Recovery Service and ManchesterResettlement service.

• 57% total success rate (tenders and non-contactfunding).

• 100% retention rate - all contracts due to expirewithin 2017/18 have been extended to March 2018or beyond.

• 22% growth across our services.

• A further £1,658,414 in non-contract funding secured.

Since 2015, Humankindhas obtained over £2.5m (a total of£2,594,794) in non-contract funding to add value to our services.

For those who wish to join our team as volunteers weare always welcoming of new applications andprovide a full induction package for successfulcandidates in addition to offering a variety oftraining and development opportunities.

Volunteers provide great energy and bring additionalsupport to our services in achieving our Mission andVision. They currently do this through a variety ofroles from Group Facilitator to Data Entry, Outreachworkers to Befrienders and Event Management toMeet and Greet.

During interviews we ask our volunteer applicantwhat they want to get out of volunteering with us sofrom day one we know how we can support them toachieve their own personal goals.


Volunteers inspire us all.Across Humankind we enjoy avolunteer presence and are inspireddaily by those who offer their time,enthusiasm and the wisdom of theirlife experience for free.

“My role is to support with monthlyreporting and data entry. I wassignposted to Humankind by theVolunteer Centre. I needed tovolunteer from home because I amregistered disabled. Humankindwas the only organisation thatcame up as being able to supportsomeone to volunteer from home.

I want to move into employment,ideally an admin based, copyediting type role and I hopevolunteering will give me theexperience I need to be able to apply for paid roles.”

Sarah



During 2017/18:

• We have appointed 136 new volunteers.

• We have seen an average of 155 active volunteers working across our services at any one time – an increase of 56 volunteers since 2016/17.

• Our volunteers have kindly given 22,776 hours oftheir own time to support others – that’s 62.4 hoursevery single day of the year!

• 24 of our North Yorkshire volunteers have gained employment since 2015 with either our North Yorkshire Horizons service or one of our partners.

“Over the past five years, I have given mytime to volunteering with many services in the recovery community. I got to hearabout Humankind and they really appealedto me. I decided that I would like to givesome of my time to volunteer with TheGreens, Sheffield Recovery FocussedAccommodation.

My experience as a volunteer with thisproject is a very happy and positive chapterfor me. I am passionate around recovery. In my volunteer role I co-facilitate groups.We have recently set up a women’s group‘Power to Change’ which enables women to chat openly in a safe space.

I am able to learn so much about theresident’s goals and aspirations andseeing the physical change on theirrecovery journey is so rewarding.

The Greens staff are very experienced.They offer a full comprehensive trainingpackage and a one to one supervisionevery month. I feel listened to andappreciated. This is paramount forvolunteers and it enables me to haveconfidence and grow. As a volunteer atThe Greens I am finding my experiencehere priceless.”

Sarah, Volunteer

Volunteer Week:

As part of National Volunteers Week this year we ran an event to thank volunteers for all that theycontribute. This event was held at the HollybushConservation Centre in Leeds.

Volunteers attended from across all of our servicesand shared stories of how volunteering hadbenefitted them, heard from one of our Trustees and Directors and enjoyed both a drummingworkshop and a magic show.

Three of the volunteers in attendance were able to share how volunteering with Humankind hadsupported them to gain employment, both within the organisation and with partners.

“I was moved and inspired by hearing thestories of our volunteers, why they hadchosen to volunteer with us, what theexperience had given them and what theyhoped for in the future. Volunteers are akey part of the work we do at Humankind,and the value of that volunteers bring tothe services they volunteer in is immense.”

Emily Todd, Director West and South Yorkshire


To do this we create services and support to meetpeople’s complex health and social needs, helpingthem to build healthier lives that have meaning andvalue for themselves and their families. We supportlocal people to create stronger, better-connectedcommunities.

Young People and Families

Humankind works with people from all different stagesof the life course. We offer support to vulnerable youngpeople and young adults who have a range of differentneeds, as well as their careers and their wider families.

Health

One of the core aspects of Humankind’s vision is forpeople to be safe, and therefore we see it as vitalthat the people that use our services, their familiesand their communities are healthy.

Our health services range from lifestyle orbehavioural advice through to clinical delivery, andare delivered across a national footprint.

Drug and Alcohol Recovery: High quality wrap aroundsupport for adults and young people across the North.

Clinical Services: Humankind Clinical Services work inpartnership with commissioners, the NHS, PublicHealth and the voluntary sector.

Health and Wellbeing: Humankind works in partnershipand consortium models to provide a holistic, compr ehensive service tailored to the individual.

Criminal Justice

We deliver services to help those who are activelyoffending, or who have historically offended, to movetowards a more positive lifestyle.


Humankind’s areas of work.Our vision is for people of all ages to be safe, building ambitions for thefuture and reaching towards their full potential.

Housing and Independent Living

Our Housing and Independent Living services involveHumankind being a Registered Provider (a RegisteredSocial Landlord), offering housing and propertymanagement / services and also services across theNorth of England which support vulnerable people toget the right tenancy for them, and to develop theskills to maintain that tenancy.

Education and Employment

Humankind offers specialist education andemployment services across the North of England. Our education and employment provision offersvulnerable people the valuable opportunity to identifyand address the barriers to their employment, toadvocate with employers and to create opportunitieswhich lead to healthier, positive and more stable lives.



They help deliver integrated services to meet all of a person’s needs. Humankind values the additionalskills, experience and knowledge that partners canbring to our services and service users. Partnershipworking is embedded in our business model.

Our approach to partnership working

Our services cut across criminal justice, drug andalcohol recovery, learning and employment, housingand support for children and families. But we couldn’tdo what we do without working in partnership. We seeeveryone who helps to achieve success for ourservice users as a partner. They may be the serviceuser themselves, their Support Worker, a parent orfriend, our commissioners or organisations wecontract with.

Meeting specific needs

Our contract delivery partnerships comprise the

highest knowledge and skill of specialist deliveryareas with local knowledge and expertise.

We recognise that delivering the highest qualityservices is the most important factor, for serviceusers and for us as a provider. Therefore, we modeleach partnership around the specific needs andaspirations of the service users, carers, families andcommunities which we serve in each of our contracts.

We passionately support giving a voice to localorganisations who know their communities well andensuring their sustainability despite the challengingeconomic/commissioning environment. This hasdriven our work in engaging and supporting smallerorganisations, sharing information and resources,and identifying how best our organisations can work together to improve what our services offer to our service users, their families and theircommunities. This is a working practice whichHumankind proudly advocates.

Strong partnership working.To us, multi-agency partnerships are incredibly important.

We offer risk and resilience support services tochildren and young people across a variety of areasof need:

• Young carers and young adult carers.

• Children and young people affected by parentalsubstance misuse.

• Young people who are lesbian, gay, bi-sexual ortransgender.

• Young people who have queries or issues aroundtheir gender identity.

We also provide wide-ranging support to familiesthrough our delivery of two Family InterventionProjects (known as FIP’s).

Children,young people and familyservices.Here at Humankind we have a strong reputation insuccessfully delivering supportservices for children, youngpeople and families. We areregularly re-commissionedbecause of our effectiveness in this area of work.


In 2017/18, our ‘Children,Young People and Families’services supported 3,787individuals and 769households.


Our ‘Health, Young People and Families’ servicedelivery unit encompasses a variety of services including:

• Platform Outreach service (Substance MisuseService for under 18’s) - Gateshead.

• Young Carers services – Darlington and Durham.

• Family Support and Stronger Family services –Rothwell and Leeds.

• Moving on – Tyne and Wear.

• Lesbian, Gay, Bi-sexual and Transgender (LGBT) and Young LGBT services.

• Gender Identity Services – North East.

• Family Intervention Projects - Salford and Kirklees.

• Young people’s substance misuse services inCalderdale, Barnsley, Leeds and Gateshead.

• Challenging Youth Racism.

• Go Out and Live (GOALS) support for adults withLearning Disabilities – County Durham.

The Rainbow Flag Awards

Humankind will support 54 primary and secondaryschools over the next year to achieve the RainbowFlag Award – a quality assurance pilot funded by theGovernment Equalities Office, via the Departmentfor Education. Through a process of self-assessmentand ongoing monitoring and feedback, schools will

be supported to determine how well they areproviding safe and supportive environments forlesbian, gay, bi-sexual and transgender (LGBT)students, taking a whole school approach. Theproject is led by The Proud Trust, Manchester, in conjunction with our other national partners,ALLSORTS Youth Project (Sussex) and the Kite Trust(Cambridgeshire).


“I have learnt aboutstereotypes. Anybodycan like anything.”Comment left by o ne of the childrenattending a Rainbow Flag workshop

Our Rainbow Flag work, alongside ourChallenging Youth Racism service, has beennominated for an Innovation Award in theMake Your Mark Awards.


Platform Outreach Programme (POP)

Funded by Gateshead Community Safety,Humankind have delivered this pilot programmewithin the Platform Gateshead service as a way tobegin to understand and explore how to addresssubstance use, antisocial behaviour and risk takingbehaviours amongst young people in identifiedhotspot areas across the borough.

Delivering early intervention and harm reduction workalongside education, awareness and advice aroundsubstance misuse a nd sexual health the primary aimof the service has been to support young people toaccess established services in order to steer themaway from anti-social and offending behaviours.

Further achievements within our ‘Health, YoungPeople and Families’ unit include:

• Our Moving on –Tyne and Wear service receivedapproval for 2 new members of staff due to itsongoing success.

• Following cut backs in funding in social care, ourGOALS service now provides its own transport forservice users who would no longer be able toaccess the service without it.

• Our Rothwell Cluster Family support service andKirklees Family Intervention Projects securedcontract extensions.

• We secured funding for 2 year for our StrongerFamilies service.

• We implemented a new model of working withinour Salford Family Intervention Project - with the service piloting NEET (Not in Employment,Education or Training) interventions.

Satisfaction Surveys

When surveyed:

• 91% of people within our ‘Health, Young People and Families’ services rated the services as good or excellent.

• 95% of people would recommend the services to others.

492 brief interventions have beendelivered to young people acrossthe borough of Gateshead.

We deliver specialist support for service users withcomplex health and social situations, including longterm unemployment, offending histories, those withsubstance use issues, disabled people and otherminority groups.

We help people to identify and remove potentialbarriers to accessing employment. With eachindividual we create a course of action to get themback into the work environment. We help them togain qualification and skills, create a work recordand develop that all-important work ethic.

Services within this service delivery unit include:

• Action Towards Inclusion.*

• Step Forward – Tees Valley.*

• Reaching Out Across Durham (ROAD).*

• Talent Match.

• Skills for Employment (S4E).

• Steps for Success (S4S).

Educationand training.Our long established Employment, Training andEducation programmes work with local authorities and agencies such as Department for Work and Pensions (DWP),National Offender ManagementService, Education Funding Agency(ESFA) and Job Centre Plus.


In 2017/18 we supported 952 individualswithin our ‘Education, Training andEmployment’ services.

Humankind Education has achieved statusof ‘Grade 1 Outstanding’ by Ofsted.

Action Towards Inclusion

The Action Towards Inclusion project aims to supportsome of the most disadvantaged people in ourcommunities to address barriers to work and tacklethe disadvantages they face such as poverty andsocial exclusion by helping them move towards jobsearch, education or training and employment.We are proud to be a key worker organisation withinthe ’Building Better Opportunities’ partnership andhave integrated this service into our North YorkshireHorizons service, successfully providing employmentand training support for people in recovery.

• In just one year this service has seen a 50% growth.

• 60% of participants who have successfullycompleted the programme have moved intoemployment.

• The service has a retention rate of 98.6% with 0people representing to the service.


Every week, 4 people havesuccessfully been supported togain employment or return to work.

“My life has changed in so many ways sincebeing on ATI, I haveconfidence and a beliefin myself again, I havea new happy, stablerelationship and a parttime job, I’m hoping tomove house soon whichwould be the icing onthe cake.” Service user, Action Towards Inclusion

“I am so much more confident and happier”

When Cassandra joined the ATI, project she had littleconfidence and was feeling isolated. Having been anearly school leaver she had no formal qualificationsand had not been in employment for over 13 years.Cassandra had overcome many challenges in her lifebut struggled to see a working future as a realisticpossibility, believing that most employers would notlook beyond her past.

On coming onto the project it was evident thatCassandra was an extremely motivated individualwho spoke passionately about her desire to help andsupport others. Cassandra said


“I had always wanted to become a carer, I lovehelping others and wanteda career where I felt I hadachieved something really meaningful at the end of day.”

Through one to one support, Cassandra was graduallyable to build on her confidence, she attended an arrayof courses and gained 7 accredited qualifications allwithin the health and social care field. Cassandrawas encouraged to develop new skills, was supportedto write a CV to reflect her new qualifications andpractised interview questions using mock scenarios.

Cassandra was supported throughout the job searchprocess. When she felt interview ready she wassupported in purchasing interview clothes and a newlook, something that had previously had a big impacton her confidence.

Cassandra has recently been offered a full timeposition, in a truly deserved dream job as a carer, shehas received her first pay slip in over 13 years and isfully embracing her new career. Cassandra said

Satisfaction Surveys

When surveyed:

• 81% of people within our ‘Education and Training’services rated the services as good or excellent.

• 95% of people would recommend the services to others.

* These services are all Building Better Opportunitiesprojects. Building Better Opportunities is funded by theEuropean Social Fund and The National Lottery, throughThe Big Lottery Fund.


“I am so much moreconfident and happier witheverything. I look forwardto what the future holds for myself and my family.”

People who are struggling with issues such asunemployment, substance misuse, domesticviolence, mental health, learning disabilities,physical disability, anti-social/offending behaviour,leaving care, or those who have poor basic skills, can find it very difficult to secure appropriateaccommodation and many landlords are often waryof renting to them. Humankind housing has steppedin with a solution that bridges the divide. Humankind achieved Registered Provider status in May 2012 in order to offer quality accommodation to service users and through partnering with localsupport providers, helps people to develop theirindependent living skills and maintain their tenanciesacross the North of England.

2017/18 Impact

• 367 vulnerable people have been accommodated.

• 216 people have been supported to move intosecure, permanent housing.

• 111 Tenant involvement activities have beenundertaken – including consultation exercises,policy reviews, reverse mentoring and staffrecruitment interviews.


Housing.At Humankind Housing, we’vefound a solution that means wecan provide housing for peopleoften considered by privateand other social landlordsto be high risk.

• 100% of tenants surveyed stated they wouldrecommend Humankind Housing to others.

• 9 Applications have been made to the Tenant Fundtotalling £973.

• Recent examples of approved usage include:– Funding to pay for home removal costs.– Purchase of curtains, bed and bedding.– Purchase of garden equipment for a local

community service.– Funding for advance rent on a move-on property.

The Humankind housing team provide intensivehousing management functions to our residents, andwe pride ourselves on the provision of high standardaccommodation. We also work in conjunction withour Independent Living colleagues and More Time UKLtd., Humankind’s wholly owned trading subsidiaryand social enterprise.


We now have 236 bedspaces made up oftraditional 1, 2 and 3bedroom houses andflats, together withlarge purpose builtsupported schemes and hostels in 10regional areas acrossthe North of England.

Every day, 4 clients arehoused by our Housingservices - that’s 20 perweek or 88 per month.

Tong Street Project, Bradford

In May 2018 we opened a new, exciting housingdevelopment in Bradford, which saw us remodellingand refurbishing an old police house specifically forpeople with learning difficulties.

The project is a culmination of joint working betweenHumankind Housing, Bradford City Council andHomes England.

Claire McCreanor, Director of Humankind Housing,said: “This is a very worthwhile development for the


local area and we are so pleased to have been able to facilitate this with the help of a grant of over£340,000 from Homes England.”

The building work began after the former policestation was bought from the Phillips family in July,2016. The family were very keen for the home to bedeveloped into something that would help people with learning disabilities or other support needs tomaintain their independence.

Phillips family member Yvonne Woodhead, was invitedto cut the ribbon to open the development. Yvonnesaid: “I am absolutely delighted. It’s lovely that thesehomes have been built for people in need of housing inour local area. This means a great deal to our family.”

The station building itself had to be almost completely rebuilt. Adjacent holding cells wereknocked down to make way for two of the properties.The development, which includes four, one bedroomself-contained flats, will house a total of ten people.There will also be sleep-in cover to ensure that theyhave support around the clock.

Claire said: “This is a major achievement for Humankind.We are a social landlord and this is the first time we’vebuilt new properties for people in housing need.”

Empty Homes

Humankind housing have been successful ingaining Investor Partner Status with HomesEngland, Regulator of Social Housing in the UK.This is a significant achievement and has enabledus to apply for Government grants and funding.This includes a recent successful Empty Homes bid.

This is a Government initiative that enablesRegistered Providers to purchase and renovateempty properties to a high standard beforeoffering them for affordable rent. This funding,together with significant money from Humankind,will enable us to purchase a minimum of 20properties across the North East, Yorkshire and Humber.

We will also offer volunteer roles to our serviceusers to help us renovate these buildings. This willbe a fantastic opportunity for our service users togain new skills and qualifications which will helpthem gain employment within the building industry.

We have also secured further funding from HomesEngland and Barnsley Metropolitan BoroughCouncil to bring a further 30 empty propertiesback into use.


The people we help may be homeless, at risk ofhomelessness, at risk of losing their tenancy, may livein poor quality or temporary accommodation, or maybe "sofa surfing". On a typical day, our housingrelated services support over 1,000 people.

2017/18 was a very successful year for our IndependentLiving Unit. With a current turnover of approximately£5 million and operating 22 services across 24 LocalAuthority areas the unit has seen significant growthwith a new contract in Manchester and staff beingtransferred in from services in Cumbria and Bradford.

Independent living services.Our Independent Living Unit (ILU) delivers a range of accommodationbased and visiting housing support services to help vulnerable, sociallyexcluded individuals and their families.


2,782 people exited ourservices and were successfullysupported to achieve over95% of their desired outcomes.

• 2,092 were supported to develop confidence andthe ability to have greater choice or control.

• 908 were supported to better manage their mental health.

• 835 were supported to better manage theirphysical health.

• 833 were supported to better manage their overall debt.

• 372 were supported to comply with statutory ordersand/or processes relating to offending behaviour.

• 204 were supported to participate in training /education.

• 88 were supported to obtain employment.

“Humankind has helpedme tremendouslywith confidence,independence andreassurances and mademe feel special.”Service user, Independent Living Services


In 2017/18 our housingrelated servicessupported 3,633 peopleand over 93% weresupported to maintainindependent living.

New service: ManchesterResettlement Service

This year we were delighted to have beencommissioned to deliver the new ‘ManchesterResettlement Service’ (MCR) which supports peoplewith a range of complexneeds and a history ofrepeat homelessnessand/or failed tenancies.

The service supportspeople moving into permanent tenancies fromtemporary and supported accommodation as well asthose whose tenancies are at risk, so as to preventhomelessness.

This is an innovative service which supports people toprogress towards sustained independent living, witheach individual having a ‘Personal Interest Budget’that can be used flexibly to facilitate access intoaccommodation, to promote employability, and topromote a sense of choice and independence.

Approximately half of the MCR team,including volunteers and peer mentors,are people with ‘lived experience’.

Discovery House - No Second Night Out

This pioneering project has been changing thelives of rough sleepers in Bradford since 2015.Commissioned by Bradford City Council, this24/7 – 365 scheme offers a package ofinterventions (including accommodation,outreach, assessment and advice) to helpsupport some of society’s most vulnerable people– both new and entrenched rough sleepers.

Discovery House provides short term emergencyaccommodation where immediate housing solutionsare not available, offering:

• 8 rooms for people who have slept rough for lessthan six months.

• 2 rooms for ‘entrenched’ rough sleepers.

• 7 beds for people with no recourse to public funds(2 beds dedicated for women).

• 10 ‘sit-up’ spaces during cold weather.


• 493 people, who had slept rough the previousnight, were supported in 2017/18.

• 201 people were offered accommodation –including 78 people who had no access to public funds.

• Of these, 148 people moved on in a ‘plannedway’ into permanent accommodation ,including accommodation provided by our own‘Humankind Housing’.

• 107 people were offered shelter and overnightsupport during periods of extreme cold weather.


West Yorkshire – Finding Independence (WY-FI)

West Yorkshire – Finding Independence (WY-FI) aims toimprove the lives of those with multiple needs, who areoften our most disengaged and disconnected fromservices.

Working across Calderdale, Leeds, Bradford, Kirkleesand Wakefield, the service is a partnership of specialistorganisations led by ourselves, funded by the BigLottery Fund.

The service supports people who are not engagingeffectively with services and who are experiencingneeds in at least three for the following areas:

• Homelessness.

• Addiction (Drug or Alcohol).

• Re-offending Behaviour.

• Mental ill-health.

WY-FI is delivered through a model which includes:

• Navigator team based in 5 West Yorkshire regions –hand-holding people to access services.

• An Employment, Training & Education Team.

• An advocacy and specialist advice team.

• Capacity building and engagement to support women,minority ethnic communities and prison leavers.

• A regional Policy, Innovation, Evaluation and Support Hub.

“It is important to keep reminding [beneficiaries] that they haveas much right to services as anyone else. This matters becausethat’s not often how they have been treated in the past.”

With the ultimate goal of supporting people to achieve and sustain recovery, we support adults andyoung people to make healthy choices about alcoholand drugs, working to reduce risk-taking behavioursthrough dedicated prevention, early intervention andtailored programmes.

Young Person’s (YP) Services

• Education, training and advice to parents/carers,schools and YP services.

• Awareness training for staff in schools, children’scentres and other YP services.

• Tailored interventions for young people.

Prevention and Early Intervention:

• Advice, information and brief interventions.

• Reducing barriers to accessing support and treatment.

• Awareness training for local communities.

Drug and alcohol recovery services.Here at Humankind we areproud to be an establishedprovider of recovery based drugand alcohol services for adultsand young people. We useflexible, wraparound service to focus on our service user’sneeds, supporting them toreduce or end their substanceuse and to rebuild their lives.


Every day, 12 people successfullycomplete treatment from our services.

Recovery Support

• Services to facilitate and enable people tosuccessfully complete their recovery journey.

• Fast Track Recovery options – enabling people tocomplete their recovery journeys in 12 – 16 weeks.

• Active Recovery – enabling people to completetheir recovery between 16 weeks and 4 years.

• Clinical interventions/prescribing/detoxification.

• Hospital In-reach teams to identify and supportpeople whose alcohol and/or drug use iscontributing to serious health problems.

• Dedicated specialist teams t o provide support formental health and substance use.

• Specialised midwives to provide support forpregnant women who use alcohol and/or drugs.

• Housing support into dedicated Recovery Housing.

• Detoxification housing options for rough sleepers.

• Harm Reduction and Needle Exchange services.

Sustained Recovery

• Enabling people to sustain recovery and makepositive progress with their lives with support fromour dedicated Recovery teams and individualRecovery Support Plans.

• Building a sustainable and welcoming recoverycommunity through the Building Recovery inCommunities (BRiC) initiatives.

• Recovery Academies (5Ways in Leeds), enablingthose in recovery to develop positive life skillsincluding health, housing, communication andemployment.

• Peer Mentoring and Volunteering opportunities togain confidence and skills to return to the workplace.


• Forward Leeds, commissioned by Leeds City Counciland the NHS Leeds Clinical Commissioning Group, isBritain’s biggest multi-agency project to tackle drugand alcohol problems.

– Forward Leeds has been nominated by Leeds Teaching Hospitals Trust in the ‘Time to Shine’awards for our work with their Hepatologydepartment for the treatment of Hepatitis C.

– Leeds Council have specially commissioned anew ‘Complex Case’ worker within the service towork alongside the Leeds Street Outreach Service(SOS) – to engage those identified as the mosthard to reach and engage on the city’s streets.

• Barnsley Recovery Steps, commissioned by BarnsleyMetropolitan Borough Council, provides drug andalcohol recovery services to adults and young people.

– This year the service has reviewed its Naloxonepathway and extended the criteria in order toreach as many people as possible.

– Hepatitis C treatment clinics have beendeveloped within the service, in collaboration with Barnsley Hospital, resulting in positive health outcomes for our clients and a greaternumber of people accessing treatment. Uptakeand engagement in treatment for Hepatitis C has increased from 43% to 92% since delivering it in-house.

• Calderdale Recovery Steps, commissioned byCalderdale Council is a partnership of Humankind andThe Basement, providing recovery services acrossCalderdale with hubs in Halifax and Todmorden.

– This year we successfully novated BranchingOut, the young person’s substance misuseservice in Calderdale, into Humankind. Thismeans we can offer a more holistic service towhole families, and over the next year we will be working with service users, staff, partnersand commissioners to design a service with thewhole family approach embedded throughoutour service delivery.

Current services.


– The development of a Rapid Access clinic for hard-to-reach and vulnerable people, providing harm reduction advice, referrals into structuredtreatment and sexual health screenings.

– Our peri-natal and PRAMS service; a multi-disciplinaryapproach with a team of health visitors, midwives and specialist substance misuse workers to supportpregnant women in treatment. This innovativeapproach supports women and their families to seekand receive the intensive support they need, leadingto positive outcomes for the whole family.

• North Yorkshire Horizons is provided on behalf of North Yorkshire County Council by Humankind, CGL and Spectrum. Working to reduce the harm caused by drug and alcohol use to both individuals andcommunities this service has hubs in 5 locations across this large rural area.

– The development of services within Catterick Garrison for both service soldiers and veteransensuring they receive the best possible care.

– The development of Mil-SMART (Military SMART).Currently being delivered as a pilot, in partnershipwith UK SMART Recovery (UKSR) this project is the first of its kind in the UK.


– The A&E Alcohol liaison service working out ofScarborough General Hospital has received acontract extension of 2 years.

– The gender specific women’s criminal justicecontract has been successfully embeddedacross North Yorkshire and York.

• Sunderland Wear Recovery is an integrated drugand alcohol treatment and Harm Reductionservice for adults delivered by Northumberland,Tyne & Wear NHS Foundation Trust, Humankindand Changing Lives, commissioned by SunderlandCity Council.

– Successful launch of a new support servicesupporting adult family members andcarers effected by a loved one’s substancemisuse.

– Increased Harm Reduction provision – with an additional 4 pharmacies beingsupported to provide Needle Exchangeservices.

• New: County Durham Recovery Service,commissioned by Durham County Council, is one of our new recovery contracts whichcommenced in February 2018 and offers bothadult and young people’s services.

– Offering a full package of care which beginswith a ‘Team around the Family’ approachwe aim to offer ways for local people tobecome free from their dependencealongside reducing the problems thatsubstance misuse causes to families,friendships, workplaces and communities.

• New: South Tyneside Adult Recovery Service,commissioned by South Tyneside Council, isthe second of our new recovery contractswhich commenced in April 2018.



In 2017/18, 13,937 people have been supportedthrough our recovery services.

2,355 Adults exited our services in a positive,planned way having achieved abstinence or reducedtheir substance use to safer limits – of these:

• 2,367 reported an improvement intheir psychological health at pointof discharge.

• 2,018 reported an improvement intheir physical health at point ofdischarge.

• 2,290 reported an improvement intheir Quality of Life scores at pointof discharge.

• 216 (96%) of opiate users reportedachieving abstinence or reliablyreduced their use to safer levels(reducing the number of days usedin the previous month by at least 13).

• 1,403 (71%) of alcohol users reported achieving abstinence orreliably reduced their alcohol use(reducing the number of days usedby at least 10).

Harm reduction services.


In 2017/18 our NorthYorkshire HorizonsNeedle ExchangeServices alone had 8497visits and dispensed189963 clean needles.

Here at Humankind our HarmReduction services are made up from a range of nationallyrecognised interventions focusedaround reducing the risks andnegative consequences of injectingillicit drugs and prescriptionsthrough unsafe practices.

Within our Safer Injecting and HarmReduction services we offer needleexchange, harm reduction advice,injecting health nurses and access toblood borne virus screening, breakfastclubs, and crisis interventions inpharmacies, gyms and mobile servicesand referrals into treatment.


Saving Lives with Naloxone

Throughout our drug and alcohol recovery services weaim to offer a Take-Home Naloxone (THN) service to asmany vulnerable opiate users as possible in order toreduce harm and ultimately, save lives.

In addition to offering this service in our Barnsley,Calderdale and Sunderland services we developed aninnovative new policy in Leeds last year and withsupport from North Yorkshire Police and Public Health,we are now rolling this out throughout North Yorkshire.

Naloxone is an opioid agonist medication that canbe used to save lives if administered shortly after theonset of an opiate overdose.

Our aims within this service are to reduce morbidityand mortality rates associated with drug use,promote harm reduction by providing appropriateequipment and specialist support, improve healthand social care for drug users and their carers,enhance service provision and continue to provideconsistent safety messages to our service users aboutthe acute risks of substance use.

To date, 831Naloxone kits havebeen issued in Leeds,Calderdale andBarnsley alone, with12 kits being usedand replaced - that's12 lives saved!

We believe in providing holistic support whichaddresses service users’ individual and often complex,multi-disciplinary requirements. We want to enableservice users to overcome multiple issues, reduce orend their offending, and to stay in a job.

We tried and tested working relationships with prisons,Community Rehabilitation Companies and the Police.We deliver an end-to-end provision, from prison to the community, which routinely challenges offendingbehaviour and supports individuals to make importantbehavioural changes, aligned to the offendermanagement model.

Specialist services for offenders include:

• Housing and resettlement support.

• Prison link services including prison peer educationprogrammes and substance misuse services.

• Specialist young offender programmes.

• Gender specific services.

• Intensive supervision and surveillance programmes.

• Initiates to reduce anti-social behaviour.

Criminaljusticeservices.


Here at Humankind we deliver a range of innovative criminaljustice services managing andsupporting offenders to improvetheir opportunities, in line withthe government TransformingRehabilitation programme.


Leeds DIP/IOM service

Our Leeds Integrated Offender ManagementService works with other Offender Managementagencies to provide support to recognisedproblematic offenders, Priority Prolific Offenders orthose deemed to be at risk of offending. We workwith individuals and their families to enable them to:

• Reduce their offending.

• Access and maintain accommodation.

• Raise awareness of rights and responsibilities andincrease their independence.

• Strengthen family relationships and encouragegood parenting.

• Increase community integration.

This year we worked with 490 peoplewho exited the service:

• 407 people were maintainingindependent living or progressingtowards independent living at caseclosure.

• 318 people reported improvementsin their physical and/or mentalhealth and were taking positivesteps to address their substance use.

• 260 reported reducing offendingand harm to others.

• 20 secured employment, voluntarywork and/or training.

• Less than 7% of our service usersrepresented within the criminaljustice system whilst receivingsupport from Humankind.

“Coming here has helped me out withSpice use. I don’t find many people easyto talk to – [but] I found my [Humankind]worker easy to talk. 10/10.”Service user, Leeds DIP/IOM Service

We work in partnership with commissioners, the NHS, Public Health and the voluntary sector todeliver high quality services to vulnerable andexcluded groups. Our Clinical department formed in 2017 as a result of the merger between Humankindand St Martins Healthcare Services – a Leeds basedCommunity Interest Company with whom we hadworked in partnership since 2008.

We continue to deliver community substance misuse medical services to a range of rural and citypopulations across the North, including opiatesubstitute prescribing, alcohol treatment (alcohol

reduction programmes, medically assisted alcoholwithdrawal and relapse prevention prescribing) andnon-opiate treatment packages, communitydetoxification and wider healthcare services.

Since the merger we have been working on a numberof innovative projects including:

• The creation of Hepatitis treatment clinics inPrimary Care Extended Services (PCES) who arepartnered with Humankind, enabling service usersto be treated at their own GP surgeries.

• Our Barnsley Recovery Steps service supportingSouth-West Yorkshire Partnership Foundation Trustwith a nationwide research project – examiningalcohol dependence and adherence to medication.

• The development of a number of training eventsincluding:

– A 2-day cross-professional training event,focusing on alcohol harm and impact.

– Specialist substance misuse training for GP’sacross Leeds.

– A young person’s prescribing training package.

Clinical services.Here at Humankind we arepassionate about addressing healthinequalities and we believe in beingfair and respectful to all and inapplying rigorous quality standards.



As a not-for-profit social enterprise, over the last yearMore Time has had community-orientated key objectivesand developed initiatives which have created employment,job placements, apprenticeships and volunteerpathways for Humankind service users and others.

Working across the North of England, More Time hasprovided a wide range of opportunities for staff andvolunteers to develop the required skills, undertake realwork experience placements and achieve valuablequalifications. More Time has provided volunteer andtraining programmes across its services for a range ofpeople requiring extra support to move closer towardsthe labour market. During 2017/18 More Time UK Ltd, serviceshave included:

• A range of commercial and domestic cleaning services.

• Furniture scheme: we collect unwanted furniturewhich is refurbished and re-sold at affordable prices.

• Community Cafe: freshly made food at low cost in afriendly environment, and provide outside catering.

• Repairs, maintenance and refurbishments works toproperties in conjunction with Humankind Housing.

• Our professional cleaning teams have built a firstclass reputation with national construction companies.

The café is a social enterprise owned by Humankindand has been based within the Newton Aycliffeheadquarters. Jill Causer, the Café Co-ordinator, hasworked in the catering sector for decades. Since shejoined the team in November 2017 she has introduced a formal training programme for catering volunteers.Jill believes that catering is not just about foodpreparation; many caterers started as a ‘pot-washer’,including herself, and everyone needs a good graspof maintaining cleaning standards, and a soundunderstanding of chilling and cross-contamination,before they start to handle food.

Social enterprise.Our business, More Time UK Ltd. isa wholly owned trading subsidiaryof Humankind.

Ian has been a dedicated volunteer withinMore Time Café at Sapphire House since2014 and he wanted to share his experiences.

“I love meeting new people and helping others. I also like all the different jobs which need doing andjust ‘mucking in’ to help Jill. I have a list of jobs w hichneed doing when I start work and things which I need to sort out during the day. I feel proud when I get all ofmy jobs finished and know I have been a big help to Jillas I love working as part of a team. Things on my jobslist are washing up and putting the dishes away;clearing and re-setting the tables; stocking the fridge

with cold drinks cans; filling the salt and pepper potsand stocking up the take-out cutlery and napkins. It’s been fantastic working here. I have learnt lots of different things. Jill has a training programme forme to work through. She teaches me the job thenwatches me do the job by myself a few timescorrectly before she signs it off as completed. I havelearnt how to use the coffee machine and can makea cappuccino and a latte. Jill has also shown me howto clean the different areas properly. I have startedstaying back longer on a Friday when we clean all thefridges and stock is rotated. This helps Jill a lot asshe does a weekly stock take on a Friday as well.”


Dawn McCreanor, Business Manager for More Time,was shortlisted for an honour in the Talent Match North East Awards ceremony this year.

She was among three nominees for the Star EmployerAward at the ceremony - the award given to theemployer who has offered outstanding support to a young person or young people on Talent Match. Shesaid she was delighted to be shortlisted: “This is exactlywhat More Time is about; providing employmentpathways for people who often have a range of barriers to accessing mainstream employment.”

Recent examples of how some of this moneyhas been spent include:

• The purchase of a bike to help a service user travelto and from work.

• The purchase of a mobile phone to help a serviceuser access emergency and crisis support services.

• Course fees for a service user to support them todevelop skills allowing them to return to work.

• The purchase of a laptop for a young carer allowingthem to complete college coursework.


Serviceuser fund.At Humankind we have a ‘serviceuser fund’ which is a pot of moniesraised by service user and teammembers in fundraising activities.

In 2017/18the serviceuser fundhas beenable to help29 serviceusers byallocating£2175.

Lookingahead.We are looking forward to building on our 2017/18achievements with some excitingprojects during 2019/19, including:


• Building on our Investors in People(IIP) Silver Awards to work towardsIIP Gold.

• Continuing to work towards#Humankind2020 - ourcommitment to support 2,020people into employment, trainingand volunteering by the end of theyear 2020.

• Continuing to promote our ‘SkillsAcademy’ – our online trainingpackage to support our serviceusers to sustain tenancies, liveindependently and develop theiremployability skills.

• To further develop ourorganisational reward, recognitionand remuneration practices.


Contact us.

Write to us, visit us or learn more about us at:Humankind, IES Centre,Sapphire House, Horndale Avenue,Aycliffe Business Park, Newton AycliffeCounty Durham DL5 6DS

www.Humankindcharity.org.uk

Talk to us on:01325 731160

Or say hello at: https://twitter.com/Humankind_UK

https://www.facebook.com/Humankindcharity/

We would love to hear from you!

impact report 2017/18A charity for fair chances.

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