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Celebrating over half a century of excellence in mental health provision

Impact Report2019/2020

Birmingham

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ContentsMessage from our Chair 2

The impact we made throughout 2019/2020 3

Recovery: Residential and Registered Care 4

Recovery: Support Services & Recovery Service 5

Partnership: Service User Involvement 6

Partnership: Service User Satisfaction 7 Survey Results 2019

Respect: Volunteering & Every Step of the Way 8

Wellbeing: Wellbeing Service & 9 Carers Resilience Service

Prevention: Crisis Cafés 10

Prevention: Helpline 11

Prevention: Training & Community 12 Development Workers Training

Fundraising 13

Financial Summary & Employee Demographics 14

A final word from our CEO 15

Contact and Connect with Birmingham Mind 16

Message from our Chair

Reverend Canon Frank LongbottomOne of my reasons for being involved with Birmingham Mind is because of my respect for all the people who make up our staff and volunteer team, and to play a small part in supporting and caring for those who use our services. We are a team and our support and encouragement of each other is what is at the heart of our success. Let me, therefore, thank you all for all that you do for those who need support with their mental health and wellbeing, and for the generous way that you carry out your work.

The past year has seen more growth for us and the trustees are constantly reviewing services to make sure that we maintain standards. We became aware that the

management structure was not robust enough to keep the organisation safe; too much responsibility being left to a few. We put in place two new senior posts and strengthened operational management in key areas. We also invested in a Communications Lead to ensure good internal and external communication.

The trustees try to use fund raising and donations to promote new ways of working. The current project is the Advice and Information Line (Helpline). We are delighted with its success in these early days, particularly in its work during the pandemic, where the workload has increased rapidly.

Our other major project is seeking more stability for our residential care homes, which continue to provide much valued support. We are negotiating a safer future for the buildings, which may involve purchasing some of them. All this is in the interests of our Charity and to make sure that we can go forward safely both operationally and financially.

Obviously COVID-19 hit us all at the end of the year we are reporting on. Although we are not out of the woods yet, I have been so impressed by the response of all of us to the pandemic, where the extra mile has been travelled so willingly. So many new ways of working and relating to each other had

to be found and I know how much we have all valued the leadership and hard work of Helen Wadley and her team. I know too that commissioners and other providers of services have looked to our organisation to provide the best and they have not been disappointed.

Thank you to all involved in our enterprise, working with us to ensure our success.

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The impact we made throughout 2019/2020

Read on to see how we made a difference this year

We also pledged to develop our Crisis and Intervention Service provision and from this our Crisis Café Service was born and quickly developed to prove the need for urgent and preventative care. The growth of this service saw us open a second Crisis Café in West Birmingham and launch a telephone helpline service.

Working closely within our values, Birmingham Mind’s Vision to provide Better Mental Health For All applies not only to the services we offer but also to how we treat each other and how we are as an employer. Our Values provide a Framework for not only what we do but how we do it.

Our Values, are embroidered throughout the work we do, and these will be evident throughout this impact report.

2019/2020 was a significant year of growth for Birmingham Mind. The year hosted our largest Service User Conference, which was supported by speakers from National Survivor User Network (NSUN), national Mind and our own experts by experience.

Demand for our services is higher than it has ever been and we are proud to have expanded our training, volunteering and fundraising provision along the way. We continue to make a difference to local people, their families and loved ones but we always want to do more.

Our Values

Respect for the individual

By working together we are more effective and inclusive

Enabling each individual’s unique and personal recovery journey wherever and whenever we can

Actively working to educate and encourage people to look after their mental, emotional and physical wellbeing

Building resilience and challenging stigma in and across communities

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people lived in our care homes.

69Throughout 2019/2020

Residential and Registered CareBirmingham Mind manages 5 residential care homes, which between them offer 58 bed spaces across the city.

Two care homes support individuals needing medium support, one registered care home that accommodates individuals requiring higher support and two registered care homes provide short term rehabilitation up to a maximum of 18 months.

Rookery GardensWorking in partnership with Birmingham and Solihull Mental Health NHS Foundation Trust, Rookery Gardens represents a new approach to working with people detained under the Mental Health Act who are moving towards rehabilitation into the community.

The accommodation provided at Rookery Gardens includes shared houses, and self-contained single person flats. The service is staffed 24 hours a day by an integrated team with psychiatric and nursing staff employed by the Trust and recovery navigators employed by Birmingham Mind.

Rookery Gardens has proven to be extremely successful in assisting people to leave hospital and make a planned and positive move back to living independently in the community.

This year the service admitted:

All of our care homes are rated GOOD, across all areas by CQC.

Visit the CQC website by clicking the logo opposite.

New patients from hospital wards.

People successfully moved on from the service, after completing their stay.

People moved back home or into new independent accommodation.

People moved into either residential care or support accommodation.

33

37

15

21

people moved on to

independent living.

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Support Services and Recovery Service

Support ServicesOur Floating Support and Supported Housing Service, offers a city wide service and strives to reach as many people as possible. As well as supporting people with their mental and physical wellbeing, we help link people to their local communities, offering and encouraging peer support as much as we can during and individual’s recovery process.

Person-centred recovery is the ethos of support services role. We work with each person to design their support package,each underpinned with key aspects of recovery, hope, respect and personal growth. We support people one step at a time, to achieve more independence, confidence and ultimately a better quality of life.

PURE ServiceOur Pure service (funded by the European Social Fund) provides one to one support for anyone aged 29+, currently unemployed, looking to access education, training or employment. The service launched in July 2019 and aims to support people with:

Mental Health Recovery ServiceOur two Recovery Hubs; based in Erdington & Handsworth, have been offering a variety of activities, courses and workshops since 2018.

The service continues to promote recovery by encouraging the development of skills and the increase in quality of life through person-centred planning.

• Interview Techniques• Job Search• Work Experience• Increasing Confidence

• CV’s• Application Guidance• Training & Education

In the first 9 months, the service received

enquiries in PURE, of which

people accessed the PURE service. Leading to

people have moved into, education, training or employment.

I have used support services and community groups, staff are very friendly and welcoming. They have also shown a great deal of empathy towards my needs.

I used to suffer with severe anxiety and depression, since the lock down my support worker has been teaching me deep breathing techniques we have been practising them together over the phone and my anxiety is now better and more controlled than it has been in years. I continue with them as part of my daily routine which and it is amazing how relaxed I have become since building them into my life.

supported & delivered

sessions across both of our

Recovery Hubs.

16Peer Leads

hours of support

89,732 was delivered during the 12 month period.

235137

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...“It was very good, I learned new ways of coping” and “the speakers were articulate and well explained”.

Service User InvolvementMaking a positive difference is the essence of what we do and our Service User Involvement Programme allows our service users to be part of the process.

Our approach to service user involvement is embedded in our Vision for “Better Mental Health for All”, alongside regular meetings of our service level Joint Advisory Groups and strategic service user involvement group, known as Central Improving Mind, 2019 saw our largest Service User conference.

Service User Conference 2019In July 2019, we hosted our largest service user conference, with a theme of Influencing Change “Ordinary People, Extraordinary Lives”. Hosted by 2 members of the Central Improving Mind group, the conference, portrayed real experiences from experts and professionals about the power, capacity and importance of Influencing Change in regards to mental health.

The conference included a short play from our drama group; Influencing Change Through Drama alongside a short mindfulness session and an art competition.

services users, carers and

stakeholders, with feedback

stating...93The conference

was attended by

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Service User Satisfaction Survey Results 2019

Service User Satisfaction Survey 2019

Each year Birmingham Mind conducts an organisational wide service user satisfaction survey. The questions included in the survey are discussed and agreed with our service user strategic group. The results tell us that:

Service users were asked if they think that the support they receive from Birmingham Mind has had a positive effect upon their mental health,(On a scale of 0-10) where ‘0’ Represents very poor mental health and wellbeing, and ‘10’ represents excellent mental health and wellbeing with no concerns).

rated the level of respect they receive from

Birmingham Mind staff as

excellent or good.242(95.2%) of the

254 respondents

rated the service they

received from Birmingham Mind

staff as excellent or good.239

(94%) of the 254 respondents

that live in Birmingham Mind managed residential

or supported housing accommodation rated

their accommodation as excellent or good.95%

Of therespondents

who rated their current mental health and wellbeing improved from

254The average number of all

respodents4 7before receiving

support toat the time of survey.

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Volunteering and Every Step of the Way

Corporate Volunteering:We are always fortunate to receive a large number of enquiries from corporate volunteers. Groups of volunteers usually assist with decorating, gardening or maintenance activities at the residential properties, supported housing or Rookery Gardens. Group requests can range from anywhere between 2 volunteers to 20 volunteers.

We are currently looking at alternative ways to utilise corporate volunteers. Plans are in effect to have an employability and interview techniques workshop with volunteers from HSBC for the PURE service and the Mental Health Recovery Service.

Every Step of the WayEvery Step of the Way, part of the Birmingham Changes Future Project

(https://changingfuturesbham.co.uk/) operates in its penultimate year, before the contract ends in 2021.

The service recruits Experts by Experience with multiple and complex needs. As part of their on-going recovery journey our Experts are supported and educated to share their lived experiences and be a substantial part of system change across Birmingham.

We have always been blessed with wonderful volunteers, who compliment all of our services. We genuinely appreciate and value their commitment of time to volunteering with Birmingham Mind and for this we thank you.

hours from Volunteers!5,222.5

Throughout the last 12 months we received

Key Systems Change1. Experts will be supporting clients alongside

Citizens Advice Staff. 2. St Basils will now be using our experts within

their recruitment processes.

Stats since the service began:

opportunitiesto impact on

system change.

1,200experts

have been recruited.

163

Case Study:“My involvement with ESOW not only enabled me to utilise my own lived experience in relation to multiple and complex needs, but also championing and contributing towards systems change. It afforded me structure, purpose and clear set goals in which to work towards. I quickly became involved with various work streams throughout the programme, this helped to support me enormously, particularly with my confidence building, self-esteem and how to interact with others.

ESOW also supported me to gain full time employment within the programme. The dedicated staff worked tirelessly to support me (in every sense of - ‘Every Step of the Way’!) by helping me with application forms and mock interviews. ESOW has and continues to be an invaluable service to me and also countless others who have passed through its doors (and still coming through!) and, continues to produce positive outcomes and productive lives!”

I was making a difference and felt part of something!

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Wellbeing Service andCarers Resilience Service

Wellbeing ServiceEstablished in 2016, our Wellbeing Service has provided a wide range of wellbeing courses from Mindfulness to Forest Schools.

The service was formulated to provide preventative wellbeing support sessions, for adults who are not currently accessing specialist mental health services. The service entered its final year in 2020, and supported 425

people to access wellbeing sessions and groups.

Case Study:A female, was experiencing stress, self-referred to the Wellbeing Service after it had been recommended by her GP. She discussed with the Wellbeing Navigator that she felt burnt out and that she had nothing left to give and felt unable to continue with her employment.

The service offer included attendance at both our Mindfulness courses and Yoga sessions and as a result she learned new techniques and coping strategies, she reporting increased confidence which has allowed her to approach her manager about her work-load which resulted in her attending a workplace interview to discuss how she could be supported back to work.

Birmingham Mind Wellbeing and Resilience Carers Service116 Carers were supported by the Birmingham Mind Carers service between 1st April 2019-31st March 2020.

The service delivered access groups at three different locations in North, South and Central Birmingham. Access Group session activities included discussions around the carers and the cared for person’s mental health.

Social exclusion remains a prevailing concern for people who attend the groups, often resulting in a negative impact upon their lives. By providing information to support people in their caring role, we hope to improve outcomes for both carers and the cared for person. Extensive information sharing, peer-support and signposting within the groups were fundamental aspects to this service.

I feel that it is important for carer’s mental health to have somewhere for a couple of hours once a week for our own needs to be met. We chat, cry and laugh together. It helps us to recharge our batteries to enable us to continue to care for our loved ones. Personally, I know that I miss the group when I am not able to be there for one reason or another.’

‘Knowing that this service is available helps me to cope.’

Her wellbeing scores improved dramatically from the start to those recorded at exit. She recognised that she may experience stress again but will continue to use the techniques learnt to help her manage better in the future.

She has now returned to employment and feels she is able to manage the workload better and in turn, her wellbeing. She was appreciative that she completed the Mindfulness Course and would recommend the service to friends and family. She stated...

...“If I hadn’t have done the courses, I wouldn’t have had the confidence to go back to work. It has helped knowing that I am not alone.Keep doing what you are doing. It’s brilliant!”

• Meals out• Peer support• Signposting• Holistic therapies• Art and craft activities

• Visits from external organisations to discuss services and topics of interest to groups.

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Crisis CafésOur crisis café service is designed to be an accessible and normal café environment that operates at evenings and weekends where, people who feel they are experiencing a mental health crisis, can access and receive support as an alternative to presenting at Accident and Emergency departments.

Location and Service AvailabilityThe first Crisis Café operated from Birmingham Minds’ Beechcroft Recovery Hub in Erdington.

This service is available on a Thursday, Friday, Saturday and Sunday from the hours of 6pm-10:00pm

To provide accessibility for this service in other parts of the city, we opened our second Crisis Café in November 2019, located at our Handsworth Recovery Hub.

This service is available on a Wednesday, Thursday and Friday from the hours of 6pm-10:00pm

The cafe provides support and safety to anyone in need by offering coping mechanisms and management techniques to help reduce the risk of crisis.

As well as offering support, professionals can also refer and direct individuals to other services when this is required.

Birmingham Mind Crisis Cafésare available to any individual who is experiencing a mental health crisis and aged 18+.

Following the implementation of the COVID-19 lockdown, our Crisis Café Services have been temporarily suspended.

Looking for support in a mental health crisis? We can help...

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Signposting to long-term support

Support your recovery Have a cup of tea with us

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Improve your wellbeingSupport in a crisisHave a cup of tea with us

Signposting to long-term supportSupport your recovery

Birmingham

accessed our

Crisis Cafés during this year.

193People

Across both Hubs

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HelplineAdvice and Information Service: In October 2019, Birmingham Mind opened its Helpline

A telephone and email service providing advice and information for anyone in Birmingham experiencing mental health difficulties, their families, professionals and the wider public. The service was established, with monies received through fundraising and donations and was initially designed to complement the Crisis Café service.

Phone calls & emails received in the first 5 months.

993 Birmingham Mind Help LineWe are here for you

Supporting people living in and around Birmingham

help@birminghammind.org

Current Opening Times - 7 Days a Week9.00am - 11,00pm

0121 262 3555Birmingham

of the people contacting the service was for themselves.

52%

with the remainder of the contact coming from family, friends or

members of the community.

28%of the calls and emails, came

from professional or community organisations

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they work to increase knowledge of mental health and wellbeing, encourage greater self-awareness and self-management as well as to increase community engagement and cohesion citywide.

The service has six different strands which all look at different aspects of wellbeing as listed below.

Training and Community Development Workers Training

Our Training Department has seen considerable growth in 2019 / 2020

TrainingThe biggest growth has been in the undertaking of Mental Health First Aid courses, through our open access delivery alongside workplace sessions. Alongside our Mental Health Awareness courses, Mindfulness Sessions and bespoke workshops. We delivered a total of...

Community Development Service (CDW)

The Birmingham Mind Community Development Worker Service (CDWs), work with communities across Birmingham to promote discussion around mental health and wellbeing through various training, workshops and activity sessions. Focusing on working with all communities groups and leaders;

Criminal Justice Strand Case Study:

After attending the Justice Network, links were made with HMP Birmingham Healthcare manager Trevor Urch from Birmingham & Solihull Mental Health Foundation Trust. We entered into discussion as to how we could work together in a way that could meet the needs of offenders both in custody and on release in regards to their mental wellbeing.

We identified a group of offenders who are listeners with in the prison. They are tasked with talking to and supporting those who have newly arrived into the prison and with the prison population as a whole.

We meet the group fortnightly and gather information as to what mental health problems are prevalent within the prison and what the best course of action is to take. We invite new members through the listeners and work with them prior to their release and we work with them after the release. This offers the individual continuity as they will be working people who they are familiar with from start to finish.

The project offers support to those who need help in prison and when they are released and hopefully will cut reoffending.

Internaltraining courses

delivered.

58

• Women’s Health,

• Men’s Health

• Newly Arrived Communities

• Supporting Families

• Criminal Justice

• African Caribbean Communities

Face to face hours

of internal training delivered.

3,570

.

MHFAcourses delivered this year.

59

of Staffcompleted their

GDPR E-Learning module.

94%535Attendees in across the year.

2,146Delegates

from Banks, Housing Associations and the Hospitality industry.

• Feeling more supported and connected

• Increased understanding or awareness of health issues which might impact on them

• Individuals from African and Caribbean communities reported feeling less isolated

The impact of service is best demonstrated through case study.

.

1,000Peopleacross the 6 strands.

With participants reporting outcomes such as:

Over the course of the year, the team had contact with over

External training courses

delivered this year.

116

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FundraisingThis year we have received a combined total of donations and fundraised income of £310,590This funding has this helped us launch, deliver and grow our new Advice & Information service (see page 11) from its grass roots, a service we can only continue to offer and expand with your continued support.

Communicating with the PublicWe engage with the public through a range of channels including traditional and digital media. We expanded our social media accounts during the year with engaging content about our care, services and fundraising events.

This support ranged from personal challenges to complete a 24hr gym session to being successfully supported as a corporate Charity of the Year.

You can also follow us on You Tube and LinkedIn

We have reached over 2,000 Likes on Facebook

1,700 follows on Twitter over 1,300 followers on Instagram

Additional thanks to everyone who has supported us and continues to do so. If you want to find out more about fundraising for us, please contact the team at fundraising@birminghammind.org

In 2019, we had the pleasure of connecting with a range of individuals and organisations, who all pledged to fundraise and support us.

No matter what you did or how you did it, we are always overwhelmed with the generosity of our donors so Thank You!

Thanks to the team at Mitchell & Butlers plc for their continued support throughout 2019 and 2020.

Huge thanks to Gately plc for raising a total of £20,638 over a 12 month period.

Thank You to Ben and his colleagues at MSC Performance for raising £1812.47 following their 4hr marathon gym session.

Finally thanks to team at Flowers@MoorStreet (Station) for collecting all the loose change from customers and raising a wonderful £136.11

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68% were either Upheld

or Partially Upheld.

Complaints and ComplimentsThis year the outcome of our complaints, have seen new IT equipment provided to our residential care homes, alongside a review as to how we manage support for family members, accessing support at the same time.

25We received

complaintsduring this

year, of which

82%of these came directly from the People we support,

with the others received by Outside agencies &

organisations.

23We received

complimentsduring this

year, of which

Financial Summary and Employee DemographicsOur Staff

Trustees Directors (inc CEO)

Staff

9 4

205

Staff Gender split

Female Male Non binary

28.5%

0.5%

71%

Age

18-24 25-34 35-44 45-54 55-74

5.3%

12.5%31%

31.2%

20%

Ethnicity

Asian

Black

White British

Mixed

Other

28.5%13%

27%

3.8%1.2%

55%

2020 (£) 2019 (£)

Total Income 7,767,592 7,532,671

Total Expenditure 7,506,781 7,369,537

Net Income 260,811 163,134

Other Recognised Gains/(Losses) (see below)

577,875 (1,359,563)

Net Movement in Funds

838,686 (1,196,429)

Birmingham Association for Mental Health income and expenditure account year ended 31 March 2020.

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A final word from our CEO

Helen Wadley, CEOI am continually blown away by how much everyone cares so much that Birmingham Mind is the best that we can be and to help ensure that our vision “Better Mental Health for All” comes alive.

Whilst COVID-19 has been mentioned it only hit the tail end of this reporting year (April 2019 to March 2020) but it has been a massive challenge to us all.

With our five Care Homes, one integrated inpatient facility as well as our supported housing, outreach, Recovery Hubs and all the other services we offer, dramatic changes have been needed. Our Care homes stayed open of course but many of our other services moved to telephone support over the 3 months lockdown.

We increased our Helpline to cover 9am to 11pm, 7 days a week and worked with Commissioners, Mental Health Trusts, NHS 111 and other third sector organisations to respond to the needs of our local population during the pandemic. We are now the main contact point for everyone in relation to mental health in Birmingham and Solihull.

Thank you to local Commissioners for trusting us to re-organise our services and knowing that we would be prioritising the most vulnerable.

Thanks to our trustees for helping us to ensure we could offer immediate reassurance to our staff about finances to enable people to just focus on their work.

I have always been proud to be the CEO of Birmingham Mind but during the last 6 months I have been truly stunned at how everyone has adapted and really pulled together to keep everyone safe and the Charity working.

From our care home staff wearing PPE all the time to HR/Finance working from home making sure people get paid, everyone has done their bit – and more. But it has been far from easy and I don’t underestimate the toll it has taken on people.

We have done it together and whilst it isn’t over I sincerely thank you all.

I hope you can see all the wonderful work that our staff, volunteers and service users have been up to in the last year.

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Birmingham MindRegistered Address: 17 Graham Street, Hockley, Birmingham B1 3JR

Chair: Canon Frank Longbottom Chief Executive: Helen Wadley Registered Charity No. 1003906 & Company Limited by Guarantee No. 2024372

Reach us at:

0121 608 8001

info@birminghammind.org

www.birminghammind.org

@BirminghamMindOfficial

@BirminghamMind

BirminghamMind

https://www.linkedin.com/company/birmingham-mind

https://www.youtube.com/channel/UC_S1vZNmP4cLkMSFtsWohBw

Birmingham