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     IMPACT

    OFBRAND IMAGE AND CONSUMER

    PERCEPTION ON BRAND LOYALTY: A STUDYIN CONTEXT OF PATANJALI AYURVEDA LTD.

    AMONG THE PEOPLE OF JAMMU 

    SUBMITTED BY:IVANI KATAL 27-MBA-15MANHAR MALHOTRA 29-MBA-15

    MITALI SHARMA 31-MBA-15

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    PATANJALI

    YOGPEETH

    Patanjali Yog!!t" in Ha$i%&a$' (tta$a)"an% i* on!o+ t"! la$g!*t Yoga in*tit,t!* in In%ia

    It i* a .!nt!$ o+ Yoga an% A/,$0!%a a.ti0iti!* inIn%ia ,ilt on t"! na! o+ Ma"a$i*"i Patanjali &"oin0!nt!% Yoga 5 /!a$* ago

    T"! a*"$a i* $,n ,n%!$ t"! g,i%an.! o+ S&aiRa%!0 4i &"o "a* $!0i0!% Yoga an% *$!a%ing it allo0!$ t"! &o$l%it" t"! "!l o+ Bal)$i*"an' Baa Ra%!0 "a*!*tali*"!% Divya Yog Mandir  in 1995

    A..o$%ing to S"$i S"$i Ra0i S"an)a$' a &o$l%-$!no&n!% *i$it,al l!a%!$ 6If an individual

    can be credited with reviving Yoga in India,it is solely Baba Ramdev 6

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    RAMDEV BABA A! A"!# $#%D&$'ED Y#(A $AM)A' RA!'RA)A'I BAVA% * 'E RE!IDE%$E #+ 'E)RE!IDE%' #+ I%DIA

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      Baa Ra !0 o$ o$! .oonl/ )no&n a* S&aiRa%!0 i* a &o$l% $!no&n!% Yoga g,$,' &"o "a*$!0ol,tioni8!% t"! &o$l% &it" "i* t$!!n%o,* a$oa."to&a$%* Yoga

    Hi* a.t,al na! i* Ra K$i*"an Ya%a0 H! &a* o$n in Ali Sai/a% P,$ Villag! %i*t$i.tMa"!n%!$ga$"' Ha$/anaA* a ."il% "! &a* 0!$/ ,." in,!n.!% / t"!$in.il!* o+ S","a*" :"an%$a Bo*! an% Ra P$a*a%

    Bi*il

    H! &a* a ol% /o,t" an% n!0!$ a.)!% on +$o "i*$in.il!*H! al*o in,!n.!% an/ !ol! to ;g"t again*t in

     j,*ti.! an% .o$$,tion

     

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    i0/a Pi%anta) Tail Ma**ag! Oil +o$ 4oint Pain an%

    A$t"$iti*i0/a P,na$na0a%i Man%,$ +o$ Ki%n!/ P$ol!* an%An!iai0/a Sanji0ani Vati +o$ :ol%'

    i0/a S"ilaj!!t Sat +o$ =o,t an% !a) I,n!

    S/*t!i0/a Sing"naa% =,gg,l, +o$ R"!,ati*

    i0/a Pi%anta) Tail Ma**ag! Oil +o$ 4oint Pain an%A$t"$iti*

    i0/a P,na$na0a%i Man%,$ +o$ Ki%n!/ P$ol!* an%An!iai0/a Sanji0ani Vati +o$ :ol%'

    i0/a S"ilaj!!t Sat +o$ =o,t an% !a) I,n!S/*t!i0/a Sing"naa% =,gg,l, +o$ R"!,ati*

    HERBAL PRODUCTS ATPATANJALI

    i0/a Ka/a)al Vati +o$ S)in i*!a*!' A.n! an%

    Pil!*i0/a K!*" Tail Hai$ Oil +o$ Hai$ Lo**' an%$,> an%H!a%a."!i0/a Ma%", Na*"ini Vati +o$ ia!t!*

    i0/a Ma%",)al Vati +o$ ia!t!*

    i0/a M!%"a K&at" +o$ H!a%a."! an% M!o$/?n"an.!!nt

    i0/a S&a*a$i Ra* +o$ L,ng P$ol!*' B$on."iti*an% A*t"a

    i0/a T$i"ala :",$na +o$ R!j,0ination an%!to@i;.ationi0/a T$i"ala =,gg,l, +o$ 4oint Pain' Pil!* an%!ig"t Lo**

    i0/a (%a$a$ita Vati +o$ ig!*tion an% Stoa."!P$ol!*i0/a (%a$)al :",$na +o$ In%ig!*tion an%

    i0/a Ala :",$na +o$ ?/!*' ig!*tion an% =!n!$al

    H!alt"i0/a A$og/a0a$%"ani Vati

    i0/a A*"a$i"a$ Ra* +o$ Ki%n!/ Ston!*

    i0/a A*"&agan%"a :",$na +o$ St$!**'

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    OBJECTIVES OF OUR

    STUDY 

    '# !'&DY )A'A%-A"I A! A BRA%D A%D I'!

    )R#D&$' MI.'# A%A"Y/E $#%!&MER )ER$E)'I#% AB#&')A'A%-A"I A! A BRA%D A%D I'! )R#D&$'!

    '# A%A"Y/E IM)A$' #+ BRA%D IMA(E #% "#YA"'Y

    I%'E%'I#%!'# A%A"Y/E A%D IDE%'I+Y IM)#R'A%' +A$'#R!I%+"&E%$I%( )A'A%-A"I A! A BRA%D

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    'his study was conducted todetermine the level of brand loyaltyand image,

    to e0amine interactive role of thosefactors that determine brand imageand loyalty,

    to determine level of brand loyalty andimage of )atan1ali 2roducts3 users and

    to suggest measures for develo2ing its

    brand loyalty in district -ammu

     ABSTRACT 

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    'he data was collected through a4uestionnaire from a sam2le of 56 residentsof -ammu

    'hey were selected through convenience

    sam2ling method'he 4uestionnaire involved 4uestions onbrand loyalty, brand image and consumer

     2erce2tion based on 7 )#I%' li8ert scale

    ranging from strongly agree to stronglydisagree

    'he results were analy9ed on the basis of t*test and A%#VA to determine the di:erences

    among the grou2 factors

     ABSTRACT 

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    In t"i* $!*!a$."' t"! $!*!a$."!$!@ain!% +a.to$* $!*on*il! +o$$an% lo/alt/ o+ t"! $o%,.t to.,*to!$* *ati*+a.tion' $an% iag!an% $an% $!+!$!n.! o+ t"! Patanjali

     T"i* *t,%/ &a* ,n%!$ta)!n onl/ in 4a,

    Sal! *i8! &a* *all

    LIMITATIONS OF THE

    STUDY 

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    The Impa! "# B$a%& Ima'e "% C"%()me$Beha*+"$: A L+!e$a!)$e Re*+e, - Y+ /ha%'

    !a$t!nt o+ Ma$)!ting' Manag!!nt S."ool' 4inan(ni0!$*it/' =,ang8"o,' :"ina' Ope% J")$%a0 "#B)(+%e(( a%& Ma%a'eme%!1 23451 61 57892 P,li*"!%

    Onlin! 4an,a$/ 215 in S.iR!*Ee! "# B$a%& Ima'e "% B$a%& L"a0! a%&R"0e "# C)(!"me$ Sa!+(#a!+"% +% +!

    o$l% Ali!% S.i!n.!* 4o,$nal 2 C1DE 13F-137' 213ISSN 1G1G-F952

    • BRAND IMAGE1 CUSTOMER SATISFACTION AND LOYALTYINTENTION: A STUDY IN THE CONTEXT OF COSMETICPRODUCT AMONG THE PEOPLE OF CENTRAL INDIA -SATENDRA THA;UR a%& DR. A. P SINGH

    Int!$national 4o,$nal o+ M,lti%i*.ilina$/ Manag!!ntSt,%i!* Vol2 I**,! 5' Ma/ 212' ISSN 22F9 GG3F

    LITERATURE REVIEW 

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    LITERATURE REVIEW 

    BRAN LOYALTYE a$)!t!$* *"o,l%!"a*i8! to %!0!lo t$,*t in t"!.on*,!$* in% a* it &ill a*i.all/ l!a%*to&a$% t"! $an% lo/alt/ T"i* t$,*t .an onl/

    ! gain!% / $o0i%ing ,alit/ *!$0i.!*'

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    BRAN LOYALTYE lo/al .,*to!$* a$! not too,." *!n*iti0! o+ $i.! &"il! ."oo*ing t"!$an% ,t &"!n t"! ti!* .o! o+ ,antit/

    *!l!.tion t"!n t"!/ !.o! .on*.io,* ao,t

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    BRAN LOYALTYE P$i.! !la*ti.it/ "a* it*ia.t on $an% lo/alt/ &"i." !an* t"at&"!n a $an% &ill go to !@loit it*

    .,*to!$* o$! t"an t"!/ .an !a$ t"!n

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    BRAN LOYALTYE Lo/alt/ .an ! in t&o %i!n*ion*!it"!$ t"! ,$."a*! o$ attit,%inal P,$."a*! lo/alt/

    "!l* to gi0! !tt!$ a$)!t *"a$! &"il! attit,%inallo/alt/ t!n%* to *!t "ig" $i.!*

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    BRAND IMAGE: A..o$%ing to Pa$)' !*tali*"ing a$an% iag! i* a ,it! io$tant a$)!ting

    +,n.tion a* it *o!ti!* %i$!.tl/ a**o.iat! &it"

    *al!

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    BRAND IMAGE: B$an% iag! %o!* not onl/.on0!/ t"! goodwill  o+ $an% to t"! .,*to!$*

    ,t al*o ili.itl/ pe!"#de t"! to ,/ /o,$$o%,.t again an% again

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    BRAND IMAGE: P!ol! j,*t not ,/ t"! $an% +o$it* "/*i.al $o%,.t o$ att$i,t!* ,t !"in% t"!

    *.!n! t"!$! i* !el$%e!&ee' an% wo&( i* o,g"t/ t"!

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    "il! la.ing /o,$ $an% on t"! gloal *.!na$io't"! .oan/ *"o,l% $!ali8! t"! *o.ial an% .,lt,$al0al,!* o+ a a$ti.,la$ lo.alit/ to gain t"! o*ition int"! in%* o+ lo.al .,*to!$*

     AS RIGHTLY DONE BY

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    C)(!"me$ pe$ep!+"%: $!+!$* to t"! $o.!** / &"i."a .,*to!$ *!l!.t*' o$gani8!*' an% int!$$!t*in+o$ation*ti,li in,t* to .$!at! a !aning+,l

    i.t,$! o+ t"! $an% o$ t"! $o%,.t It i* a t"$!! *tag!$o.!** t"at t$an*lat!* $a& *ti,li into !anin +,l

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    C)(!"me$ pe$ep!+"%: It i* "o& a .,*to!$ *!!* aa$ti.,la$ $an% &it" &"at!0!$ "! o$ *"! "a* !!nal! to ,n%!$*tan% / &at."ing t"! $o%,.t*' it*$ootion*' +!!%a.) !t. It i* t"! iag! o+ t"ata$ti.,la$ $an% in t"! in% o+ t"! .,*to!$

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    1 GENDERFe)"e*+, di!&i-"&io* o$e!po*de*&! -, ge*de 

    DATA ANALYSIS

    An*&!$ R!*on*! J

    1 Mal!31 53J

    2

     Total59 1J

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    ./ AGEFe)"e*+, di!&i-"&io* o$e!po*de*&! -, #ge

    DATA ANALYSIS

    An*&!$ R!*on*!J

    1 !lo& 1G 2 3J

    2 19 to 2537 3J

    3 2 to 3511 19J

    F 3 to 55G 1FJ

    5 55 an% ao0!1 2J

     Total59 1J

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    0/ MARITAL STATUSFe)"e*+, di!&i-"&io* o$e!po*de*&!

    DATA ANALYSIS

    An*&!$ R!*on*! J

    1 Ma$$i!% 1

    27J

    2 i%o&!% J

    3 i0o$.!% J

    F S!a$at!% J

    5 N!0!$ a$$i!% F373J

     Total 59 1J

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     1/ EDUCATION LEVELFe)"e*+, di!&i-"&io* o$e!po*de*&!

    DATA ANALYSIS

    An*&!$R!*on*! J

    1 P$ia$/ J

    2 S!.on%a$/2 3J

    F =$a%,at!33 5J

    5 Po*t g$a%,at!22 3GJ

    o.to$at!2 3J

     Total59 1J

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    2/ PROFESSIONFe)"e*+, di!&i-"&io* o$e!po*de*&!

    DATA ANALYSIS

    An*&!$R!*on*! J

    1 R!ti$!% J

    2 :i0il *!$0ant12 2J

    3 P$i0at! *!.to$9 15J

    F S!l+ !lo/!%2 3J

    5 St,%!nt3 1J

     Total5 1J

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    3/ BRAND LOYALTY 

    5

    1

    15

    2

    25

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

    I I%'E%D '# B&Y )R#D&$'! #+ 'I! BRA%D I% 'E

    %EAR +&'&RE

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    I I%'E%D '# B&Y #'ER )R#D&$'! #+ 'I! BRA%D

    3/ BRAND LOYALTY 

    5

    1

    15

    2

    25

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    IDER 'I! BRA%D MY +IR!' $#I$E I% I'! DI++ERE%' )R#D&$' $A'E

    3/ BRAND LOYALTY 

    2

    F

    G

    1

    12

    1F

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    Y )#!I'IVE 'I%(! AB#&' 'I! BRA%D '# #'ER )E#)"E

    3/ BRAND LOYALTY 

    2

    F

    G

    1

    12

    1F

    1

    1G

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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     #R ;#&"D RE$#MME%D 'I! BRA%D '# !#ME#%E ;# !EE

    3/ BRAND LOYALTY 

    2

    F

    G

    1

    12

    1F

    1

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    I D#%3' B#'ER "##

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    I+ 'I! BRA%D ;ERE '# RAI!E 'EIR )RI$E!, I ;#&"D $#%'I%&E

    '# B&Y 'EIR )R#D&$'!

    3/ BRAND LOYALTY 

    2

    F

    G

    1

    12

    1F

    1

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    I+ 'I! BRA%D ;A! %#' AVAI"AB"E, I' ;#&"D MA

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    I( >&A"I'Y 

    4/ BRAND PERCEPTION

    2

    F

    G

    1

    12

    1F

    1

    1G

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    'RADI'I#%A" A%D ERBA"

    4/ BRAND PERCEPTION

    5

    1

    15

    2

    25

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    $EA)ER )R#D&$'!

    4/ BRAND PERCEPTION

    2

    F

    G

    1

    12

    1F

    1

    1G

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    +#R #"DER )E#)"E

    5/ BRAND IMAGE

    2

    F

    G

    1

    12

    1F

    1

    1G

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    +#R Y#&%(ER )E#)"E

    5/ BRAND IMAGE

    5

    1

    15

    2

    25

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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     A M#DER% I%%#VA'IVE BRA%D

    5/ BRAND IMAGE

    2

    F

    G

    1

    12

    1F

    1

    1G

    2

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    B&Y I'! )R#D&$'! BEI%( A% I%DIA% ERBA" BRA%D

    5/ BRAND IMAGE

    2

    F

    G

    1

    12

    1F

    1

    1G

    2

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

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    B&Y I'! )R#D&$'! %#' BE$A&!E #+ !)IRI'&A"I!M A!!#$IA'ED

    ;I' 'E BRA%D

    5/ BRAND IMAGE

    5

    1

    15

    2

    25

    3

    1 ?TR?M?LY LIK?LY

    2

    3

    F

    5

    7 ?TR?M?LY(NLIK?LY

    H6 T(ee i! *o !ig*i8+#*& di9ee*+e -e& ee*

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    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*&(e ge*de #*d lo,#l&, i*&e*&io*!

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C1 - F3D i*

    not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!!t&!!n al! an% lo/alt/ int!ntion*

    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*

      g!n%!$ LOYALTYINT?NTIONS

    M!an 1F7F57 FF1

    Va$ian.! 25353 173F75

    O*!$0ation* 59 59

    Pool!% Va$ian.! 995FH/ot"!*i8!%M!an i>!$!n.!

    %+ 11

    t Stat -1FF3

    PCTtD on!-tail 5F2?-27t :$iti.al on!-tail 15G9

    PCTtD t&o-tail 1G?-2

    t :$iti.al t&o-tail 19G2

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*

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    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C1 FG7D i*

    not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!!t&!!n A=? C1G an% !lo&D an% lo/alt/ int!ntion*

    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*

      ag! LOYALTYINT?NTIONS

    M!an 2F7F57 FF1

    Va$ian.! 71929 173F75

    O*!$0ation* 59 59

    Pool!% Va$ian.! 121922H/ot"!*i8!%M!an i>!$!n.!

    %+ 11

    t Stat -773277

    PCTtD on!-tail 21?-12t :$iti.al on!-tail 15G9

    PCTtD t&o-tail F21?-12

    t :$iti.al t&o-tail 19G2

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*

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    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* CF2

    FG7D i* not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant%i>!$!n.! !t&!!n A=?C19-25D an% lo/alt/ int!ntion*

    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*

      ag!LOYALTY

    INT?NTIONS

    M!an F2731 FG75

    Va$ian.! 157279 1125

    O*!$0ation* 3 2

    Pool!% Va$ian.! 1F2F9F

    H/ot"!*i8!%M!an i>!$!n.!

    %+ 3

    t Stat -523

    PCTtD on!-tail 2597

    t :$iti.al on!-tail 2F3FF9F

    PCTtD t&o-tail 51G1F

    t :$iti.al t&o-tail 2719FG5

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*

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    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*

      ag! Lo/alt/int!ntion*M!an 3 FVa$ian.! 51GO*!$0ation* 1 1Pool!%Va$ian.! 2G93H/ot"!*i8!%M!ani>!$!n.!

    %+ 1G

    t Stat -753PCTtD on!-tail 12?-t :$iti.al on!-tail 25523G

    PCTtD t&o--

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* CF2

    FG7D i* not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant%i>!$!n.! !t&!!n A=?C2-35D an% lo/alt/ int!ntion*

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*

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    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*

      ag!Lo/alt/

    int!ntion*M!an F 251525Va$ian.! 19573O*!$0ation* 7 GPool!%

    Va$ian.! 5G999FH/ot"!*i8!%M!ani>!$!n.!

    %+ 13

    t Stat 37339FGPCTtD on!-tail 1251t :$iti.al on!-tail 2539

    PCTtD t&o-tail 253

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* $e

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    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*  a$ital *tat,* lo/alt/ int

    M!an 1 325Va$ian.! 1F17GO*!$0ation* 15 15Pool!%Va$ian.! 7G93

    H/ot"!*i8!%M!ani>!$!n.!

    %+ 2G

    t Stat -731

    PCTtD on!-tail 25G?-Gt :$iti.al on!-tail 2F71FPCTtD t&o-

    tail 515?-Gt :$iti.al t&o-

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*MARITAL STATUS #*d LOYALTY INTENTIONS

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C1 325D i*not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!

    !t&!!n MSCMARRI?D an% lo/alt/ int!ntion*

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*

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    t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*  * lo/alt/ int

    M!an 5 F3395Va$ian.! 15935O*!$0ation* F2 F2

    Pool!% Va$ian.! 79G2H/ot"!*i8!%M!an i>!$!n.!

    %+ G2

    t Stat 32977

    PCTtD on!-tail 7G7

    t :$iti.al on!-tail 2372G7PCTtD t&o-tail 1575t :$iti.al t&o-tail 237123

    H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*MARITAL STATUS #*d LOYALTY INTENTIONS

    t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* REJECTED T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C5 F3D i*.on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!

    !t&!!n MSC(N-MARRI?D an% lo/alt/ int!ntion*

    T(ee i! !ig*i8+#*& +oel#&io* -e&wee*

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    T(ee i! !ig*i8+#*& +oel#&io* -e&wee*LOYALTY INTENTIONS #*d CONSUMERPERCEPTION

    Sin.! 777i* .lo*!$ to 1

     Lo/alt/

    int!ntion

    :on*,!$

    !$.!tion

    Lo/alt/int!ntion 1:on*,!

    $!$.!tio

    n 777FF 1

    T(ee i! !ig*i8+#*& +oel#&io* -e&wee*

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    Sin.!G2 i*.lo*!$ to1

     B$an%iag!

    :on*,!$

    !$.!tion

    B$an%iag! 1

    :on*,!$!$.!tion G231 1

    T(ee i! !ig*i8+#*& +oel#&io* -e&wee*BRAND IMAGE #*d CONSUMER PERCEPTION

    T(ee i! MORE !ig*i8+#*& +oel#&io* -e&wee*

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    Sin.!

    "ig"!*t0al,! i*G2

     

    LOYALTYINT?NTIO

    N

    :ONS(M?R

    P?R:?PTION

    BRANIMA=?

    LOYALTYINT?NTION 1

    :ONS(M?R

    P?R:?PTI

    ON 777FF 1BRANIMA=? 9995 G231 1

    T(ee i! MORE !ig*i8+#*& +oel#&io* -e&wee*BRAND IMAGE #*d CONSUMER PERCEPTION&(#* -e&wee* lo,#l&, i*&e*&io* #*d +o*!"'e pe+ep&io* o lo,#l&, i*&e*&io* #*d -#*di'#ge/

    H67 THERE IS NO SIGNIFICANT DIFFERENCE

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    ANOVA: SINGLE

    FACTORS(MMARY

    =$o,* :o,nt S, A0!$ag! Va$ian.!

    L"a0! +%!e%!+"%( 59 23G75 FF1173F7

    5C"%()me$

    pe$ep!+"% 59 1G1

    3779

    7

    159G5

    7

    B$a%& +ma'e 59 1GG31GFF

    1 132533

    ANOVASo,$.! o+ Va$iation SS %+ MS < P-0al,! < .$it

    B!t&!!n =$o,* 3372 2 1G351 1GF11 35?-5 3F79

    it"in =$o,*2722

    F 17F1552GG

    G

     Total

    33G72

    17

    i+ < < .$it' &! $!j!.t t"! n,ll "/ot"!*i* T"i* i* t"! .a*!1GF 3F T"!$!+o$!' &! $!j!.t t"! n,ll "/ot"!*i* TH?R? ISSI=NI

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    $#%$"&!I#%

    It i* .on.l,%!% t"at $an% iag! la/* an io$tant$ol! in a)ing a .,*to!$ $an% lo/al B(T o$!ia.t i* on .,*to!$ !$.!tion

     T"! oj!.ti0! o+ t"i* *t,%/ &a* to ."!.) o,t t"!ia.t o+ $an% iag! on $an% lo/alt/ &"i." &a*

    *o!&"at lo&!$S,$0!/ ,!*tionnai$!* "a0! !!n ;ll!% / *t,%!nt*'in%,*t$iali*t* an% ot"!$ .on*,!$* / ,*ing.on0!ni!n.! *aling

     T"! $!*,lt* "a0! *"o&n t"at $an% iag! "a0!

    o*iti0! ia.t on $an% lo/alt/ Sal! &a* ta)!n j,*t +$o 4a, &"i." *"o,l%! gon! !/on% t"! o,n%a$i!* o+ .it/

    Sa! *t,%/ *"o,l% ! .on%,.t!% in ot"!$ ajo$

    .iti!* o+ In%ia to g!t a o$! .o$!"!n*i0! 0i!& o+PATAN ALI A ,$0!%a Lt%

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     THANKYO(