impact of brand image and
TRANSCRIPT
-
8/18/2019 impact of brand image and
1/55
IMPACT
OFBRAND IMAGE AND CONSUMER
PERCEPTION ON BRAND LOYALTY: A STUDYIN CONTEXT OF PATANJALI AYURVEDA LTD.
AMONG THE PEOPLE OF JAMMU
SUBMITTED BY:IVANI KATAL 27-MBA-15MANHAR MALHOTRA 29-MBA-15
MITALI SHARMA 31-MBA-15
-
8/18/2019 impact of brand image and
2/55
PATANJALI
YOGPEETH
Patanjali Yog!!t" in Ha$i%&a$' (tta$a)"an% i* on!o+ t"! la$g!*t Yoga in*tit,t!* in In%ia
It i* a .!nt!$ o+ Yoga an% A/,$0!%a a.ti0iti!* inIn%ia ,ilt on t"! na! o+ Ma"a$i*"i Patanjali &"oin0!nt!% Yoga 5 /!a$* ago
T"! a*"$a i* $,n ,n%!$ t"! g,i%an.! o+ S&aiRa%!0 4i &"o "a* $!0i0!% Yoga an% *$!a%ing it allo0!$ t"! &o$l%it" t"! "!l o+ Bal)$i*"an' Baa Ra%!0 "a*!*tali*"!% Divya Yog Mandir in 1995
A..o$%ing to S"$i S"$i Ra0i S"an)a$' a &o$l%-$!no&n!% *i$it,al l!a%!$ 6If an individual
can be credited with reviving Yoga in India,it is solely Baba Ramdev 6
-
8/18/2019 impact of brand image and
3/55
RAMDEV BABA A! A"!# $#%D&$'ED Y#(A $AM)A' RA!'RA)A'I BAVA% * 'E RE!IDE%$E #+ 'E)RE!IDE%' #+ I%DIA
-
8/18/2019 impact of brand image and
4/55
Baa Ra !0 o$ o$! .oonl/ )no&n a* S&aiRa%!0 i* a &o$l% $!no&n!% Yoga g,$,' &"o "a*$!0ol,tioni8!% t"! &o$l% &it" "i* t$!!n%o,* a$oa."to&a$%* Yoga
Hi* a.t,al na! i* Ra K$i*"an Ya%a0 H! &a* o$n in Ali Sai/a% P,$ Villag! %i*t$i.tMa"!n%!$ga$"' Ha$/anaA* a ."il% "! &a* 0!$/ ,." in,!n.!% / t"!$in.il!* o+ S","a*" :"an%$a Bo*! an% Ra P$a*a%
Bi*il
H! &a* a ol% /o,t" an% n!0!$ a.)!% on +$o "i*$in.il!*H! al*o in,!n.!% an/ !ol! to ;g"t again*t in
j,*ti.! an% .o$$,tion
-
8/18/2019 impact of brand image and
5/55
i0/a Pi%anta) Tail Ma**ag! Oil +o$ 4oint Pain an%
A$t"$iti*i0/a P,na$na0a%i Man%,$ +o$ Ki%n!/ P$ol!* an%An!iai0/a Sanji0ani Vati +o$ :ol%'
i0/a S"ilaj!!t Sat +o$ =o,t an% !a) I,n!
S/*t!i0/a Sing"naa% =,gg,l, +o$ R"!,ati*
i0/a Pi%anta) Tail Ma**ag! Oil +o$ 4oint Pain an%A$t"$iti*
i0/a P,na$na0a%i Man%,$ +o$ Ki%n!/ P$ol!* an%An!iai0/a Sanji0ani Vati +o$ :ol%'
i0/a S"ilaj!!t Sat +o$ =o,t an% !a) I,n!S/*t!i0/a Sing"naa% =,gg,l, +o$ R"!,ati*
HERBAL PRODUCTS ATPATANJALI
i0/a Ka/a)al Vati +o$ S)in i*!a*!' A.n! an%
Pil!*i0/a K!*" Tail Hai$ Oil +o$ Hai$ Lo**' an%$,> an%H!a%a."!i0/a Ma%", Na*"ini Vati +o$ ia!t!*
i0/a Ma%",)al Vati +o$ ia!t!*
i0/a M!%"a K&at" +o$ H!a%a."! an% M!o$/?n"an.!!nt
i0/a S&a*a$i Ra* +o$ L,ng P$ol!*' B$on."iti*an% A*t"a
i0/a T$i"ala :",$na +o$ R!j,0ination an%!to@i;.ationi0/a T$i"ala =,gg,l, +o$ 4oint Pain' Pil!* an%!ig"t Lo**
i0/a (%a$a$ita Vati +o$ ig!*tion an% Stoa."!P$ol!*i0/a (%a$)al :",$na +o$ In%ig!*tion an%
i0/a Ala :",$na +o$ ?/!*' ig!*tion an% =!n!$al
H!alt"i0/a A$og/a0a$%"ani Vati
i0/a A*"a$i"a$ Ra* +o$ Ki%n!/ Ston!*
i0/a A*"&agan%"a :",$na +o$ St$!**'
-
8/18/2019 impact of brand image and
6/55
OBJECTIVES OF OUR
STUDY
'# !'&DY )A'A%-A"I A! A BRA%D A%D I'!
)R#D&$' MI.'# A%A"Y/E $#%!&MER )ER$E)'I#% AB#&')A'A%-A"I A! A BRA%D A%D I'! )R#D&$'!
'# A%A"Y/E IM)A$' #+ BRA%D IMA(E #% "#YA"'Y
I%'E%'I#%!'# A%A"Y/E A%D IDE%'I+Y IM)#R'A%' +A$'#R!I%+"&E%$I%( )A'A%-A"I A! A BRA%D
-
8/18/2019 impact of brand image and
7/55
'his study was conducted todetermine the level of brand loyaltyand image,
to e0amine interactive role of thosefactors that determine brand imageand loyalty,
to determine level of brand loyalty andimage of )atan1ali 2roducts3 users and
to suggest measures for develo2ing its
brand loyalty in district -ammu
ABSTRACT
-
8/18/2019 impact of brand image and
8/55
'he data was collected through a4uestionnaire from a sam2le of 56 residentsof -ammu
'hey were selected through convenience
sam2ling method'he 4uestionnaire involved 4uestions onbrand loyalty, brand image and consumer
2erce2tion based on 7 )#I%' li8ert scale
ranging from strongly agree to stronglydisagree
'he results were analy9ed on the basis of t*test and A%#VA to determine the di:erences
among the grou2 factors
ABSTRACT
-
8/18/2019 impact of brand image and
9/55
In t"i* $!*!a$."' t"! $!*!a$."!$!@ain!% +a.to$* $!*on*il! +o$$an% lo/alt/ o+ t"! $o%,.t to.,*to!$* *ati*+a.tion' $an% iag!an% $an% $!+!$!n.! o+ t"! Patanjali
T"i* *t,%/ &a* ,n%!$ta)!n onl/ in 4a,
Sal! *i8! &a* *all
LIMITATIONS OF THE
STUDY
-
8/18/2019 impact of brand image and
10/55
The Impa! "# B$a%& Ima'e "% C"%()me$Beha*+"$: A L+!e$a!)$e Re*+e, - Y+ /ha%'
!a$t!nt o+ Ma$)!ting' Manag!!nt S."ool' 4inan(ni0!$*it/' =,ang8"o,' :"ina' Ope% J")$%a0 "#B)(+%e(( a%& Ma%a'eme%!1 23451 61 57892 P,li*"!%
Onlin! 4an,a$/ 215 in S.iR!*Ee! "# B$a%& Ima'e "% B$a%& L"a0! a%&R"0e "# C)(!"me$ Sa!+(#a!+"% +% +!
o$l% Ali!% S.i!n.!* 4o,$nal 2 C1DE 13F-137' 213ISSN 1G1G-F952
• BRAND IMAGE1 CUSTOMER SATISFACTION AND LOYALTYINTENTION: A STUDY IN THE CONTEXT OF COSMETICPRODUCT AMONG THE PEOPLE OF CENTRAL INDIA -SATENDRA THA;UR a%& DR. A. P SINGH
Int!$national 4o,$nal o+ M,lti%i*.ilina$/ Manag!!ntSt,%i!* Vol2 I**,! 5' Ma/ 212' ISSN 22F9 GG3F
LITERATURE REVIEW
-
8/18/2019 impact of brand image and
11/55
LITERATURE REVIEW
BRAN LOYALTYE a$)!t!$* *"o,l%!"a*i8! to %!0!lo t$,*t in t"!.on*,!$* in% a* it &ill a*i.all/ l!a%*to&a$% t"! $an% lo/alt/ T"i* t$,*t .an onl/
! gain!% / $o0i%ing ,alit/ *!$0i.!*'
-
8/18/2019 impact of brand image and
12/55
BRAN LOYALTYE lo/al .,*to!$* a$! not too,." *!n*iti0! o+ $i.! &"il! ."oo*ing t"!$an% ,t &"!n t"! ti!* .o! o+ ,antit/
*!l!.tion t"!n t"!/ !.o! .on*.io,* ao,t
-
8/18/2019 impact of brand image and
13/55
BRAN LOYALTYE P$i.! !la*ti.it/ "a* it*ia.t on $an% lo/alt/ &"i." !an* t"at&"!n a $an% &ill go to !@loit it*
.,*to!$* o$! t"an t"!/ .an !a$ t"!n
-
8/18/2019 impact of brand image and
14/55
BRAN LOYALTYE Lo/alt/ .an ! in t&o %i!n*ion*!it"!$ t"! ,$."a*! o$ attit,%inal P,$."a*! lo/alt/
"!l* to gi0! !tt!$ a$)!t *"a$! &"il! attit,%inallo/alt/ t!n%* to *!t "ig" $i.!*
-
8/18/2019 impact of brand image and
15/55
BRAND IMAGE: A..o$%ing to Pa$)' !*tali*"ing a$an% iag! i* a ,it! io$tant a$)!ting
+,n.tion a* it *o!ti!* %i$!.tl/ a**o.iat! &it"
*al!
-
8/18/2019 impact of brand image and
16/55
BRAND IMAGE: B$an% iag! %o!* not onl/.on0!/ t"! goodwill o+ $an% to t"! .,*to!$*
,t al*o ili.itl/ pe!"#de t"! to ,/ /o,$$o%,.t again an% again
-
8/18/2019 impact of brand image and
17/55
BRAND IMAGE: P!ol! j,*t not ,/ t"! $an% +o$it* "/*i.al $o%,.t o$ att$i,t!* ,t !"in% t"!
*.!n! t"!$! i* !el$%e!&ee' an% wo&( i* o,g"t/ t"!
-
8/18/2019 impact of brand image and
18/55
"il! la.ing /o,$ $an% on t"! gloal *.!na$io't"! .oan/ *"o,l% $!ali8! t"! *o.ial an% .,lt,$al0al,!* o+ a a$ti.,la$ lo.alit/ to gain t"! o*ition int"! in%* o+ lo.al .,*to!$*
AS RIGHTLY DONE BY
-
8/18/2019 impact of brand image and
19/55
C)(!"me$ pe$ep!+"%: $!+!$* to t"! $o.!** / &"i."a .,*to!$ *!l!.t*' o$gani8!*' an% int!$$!t*in+o$ation*ti,li in,t* to .$!at! a !aning+,l
i.t,$! o+ t"! $an% o$ t"! $o%,.t It i* a t"$!! *tag!$o.!** t"at t$an*lat!* $a& *ti,li into !anin +,l
-
8/18/2019 impact of brand image and
20/55
C)(!"me$ pe$ep!+"%: It i* "o& a .,*to!$ *!!* aa$ti.,la$ $an% &it" &"at!0!$ "! o$ *"! "a* !!nal! to ,n%!$*tan% / &at."ing t"! $o%,.t*' it*$ootion*' +!!%a.) !t. It i* t"! iag! o+ t"ata$ti.,la$ $an% in t"! in% o+ t"! .,*to!$
-
8/18/2019 impact of brand image and
21/55
1 GENDERFe)"e*+, di!&i-"&io* o$e!po*de*&! -, ge*de
DATA ANALYSIS
An*&!$ R!*on*! J
1 Mal!31 53J
2
Total59 1J
-
8/18/2019 impact of brand image and
22/55
./ AGEFe)"e*+, di!&i-"&io* o$e!po*de*&! -, #ge
DATA ANALYSIS
An*&!$ R!*on*!J
1 !lo& 1G 2 3J
2 19 to 2537 3J
3 2 to 3511 19J
F 3 to 55G 1FJ
5 55 an% ao0!1 2J
Total59 1J
-
8/18/2019 impact of brand image and
23/55
0/ MARITAL STATUSFe)"e*+, di!&i-"&io* o$e!po*de*&!
DATA ANALYSIS
An*&!$ R!*on*! J
1 Ma$$i!% 1
27J
2 i%o&!% J
3 i0o$.!% J
F S!a$at!% J
5 N!0!$ a$$i!% F373J
Total 59 1J
-
8/18/2019 impact of brand image and
24/55
1/ EDUCATION LEVELFe)"e*+, di!&i-"&io* o$e!po*de*&!
DATA ANALYSIS
An*&!$R!*on*! J
1 P$ia$/ J
2 S!.on%a$/2 3J
F =$a%,at!33 5J
5 Po*t g$a%,at!22 3GJ
o.to$at!2 3J
Total59 1J
-
8/18/2019 impact of brand image and
25/55
2/ PROFESSIONFe)"e*+, di!&i-"&io* o$e!po*de*&!
DATA ANALYSIS
An*&!$R!*on*! J
1 R!ti$!% J
2 :i0il *!$0ant12 2J
3 P$i0at! *!.to$9 15J
F S!l+ !lo/!%2 3J
5 St,%!nt3 1J
Total5 1J
-
8/18/2019 impact of brand image and
26/55
3/ BRAND LOYALTY
5
1
15
2
25
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
I I%'E%D '# B&Y )R#D&$'! #+ 'I! BRA%D I% 'E
%EAR +&'&RE
-
8/18/2019 impact of brand image and
27/55
I I%'E%D '# B&Y #'ER )R#D&$'! #+ 'I! BRA%D
3/ BRAND LOYALTY
5
1
15
2
25
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
28/55
IDER 'I! BRA%D MY +IR!' $#I$E I% I'! DI++ERE%' )R#D&$' $A'E
3/ BRAND LOYALTY
2
F
G
1
12
1F
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
29/55
Y )#!I'IVE 'I%(! AB#&' 'I! BRA%D '# #'ER )E#)"E
3/ BRAND LOYALTY
2
F
G
1
12
1F
1
1G
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
30/55
#R ;#&"D RE$#MME%D 'I! BRA%D '# !#ME#%E ;# !EE
3/ BRAND LOYALTY
2
F
G
1
12
1F
1
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
31/55
I D#%3' B#'ER "##
-
8/18/2019 impact of brand image and
32/55
I+ 'I! BRA%D ;ERE '# RAI!E 'EIR )RI$E!, I ;#&"D $#%'I%&E
'# B&Y 'EIR )R#D&$'!
3/ BRAND LOYALTY
2
F
G
1
12
1F
1
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
33/55
I+ 'I! BRA%D ;A! %#' AVAI"AB"E, I' ;#&"D MA
-
8/18/2019 impact of brand image and
34/55
I( >&A"I'Y
4/ BRAND PERCEPTION
2
F
G
1
12
1F
1
1G
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
35/55
'RADI'I#%A" A%D ERBA"
4/ BRAND PERCEPTION
5
1
15
2
25
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
36/55
$EA)ER )R#D&$'!
4/ BRAND PERCEPTION
2
F
G
1
12
1F
1
1G
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
37/55
+#R #"DER )E#)"E
5/ BRAND IMAGE
2
F
G
1
12
1F
1
1G
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
38/55
+#R Y#&%(ER )E#)"E
5/ BRAND IMAGE
5
1
15
2
25
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
39/55
A M#DER% I%%#VA'IVE BRA%D
5/ BRAND IMAGE
2
F
G
1
12
1F
1
1G
2
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
40/55
B&Y I'! )R#D&$'! BEI%( A% I%DIA% ERBA" BRA%D
5/ BRAND IMAGE
2
F
G
1
12
1F
1
1G
2
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
-
8/18/2019 impact of brand image and
41/55
B&Y I'! )R#D&$'! %#' BE$A&!E #+ !)IRI'&A"I!M A!!#$IA'ED
;I' 'E BRA%D
5/ BRAND IMAGE
5
1
15
2
25
3
1 ?TR?M?LY LIK?LY
2
3
F
5
7 ?TR?M?LY(NLIK?LY
H6 T(ee i! *o !ig*i8+#*& di9ee*+e -e& ee*
-
8/18/2019 impact of brand image and
42/55
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*&(e ge*de #*d lo,#l&, i*&e*&io*!
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C1 - F3D i*
not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!!t&!!n al! an% lo/alt/ int!ntion*
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*
g!n%!$ LOYALTYINT?NTIONS
M!an 1F7F57 FF1
Va$ian.! 25353 173F75
O*!$0ation* 59 59
Pool!% Va$ian.! 995FH/ot"!*i8!%M!an i>!$!n.!
%+ 11
t Stat -1FF3
PCTtD on!-tail 5F2?-27t :$iti.al on!-tail 15G9
PCTtD t&o-tail 1G?-2
t :$iti.al t&o-tail 19G2
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*
-
8/18/2019 impact of brand image and
43/55
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C1 FG7D i*
not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!!t&!!n A=? C1G an% !lo&D an% lo/alt/ int!ntion*
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*
ag! LOYALTYINT?NTIONS
M!an 2F7F57 FF1
Va$ian.! 71929 173F75
O*!$0ation* 59 59
Pool!% Va$ian.! 121922H/ot"!*i8!%M!an i>!$!n.!
%+ 11
t Stat -773277
PCTtD on!-tail 21?-12t :$iti.al on!-tail 15G9
PCTtD t&o-tail F21?-12
t :$iti.al t&o-tail 19G2
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*
-
8/18/2019 impact of brand image and
44/55
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* CF2
FG7D i* not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant%i>!$!n.! !t&!!n A=?C19-25D an% lo/alt/ int!ntion*
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*
ag!LOYALTY
INT?NTIONS
M!an F2731 FG75
Va$ian.! 157279 1125
O*!$0ation* 3 2
Pool!% Va$ian.! 1F2F9F
H/ot"!*i8!%M!an i>!$!n.!
%+ 3
t Stat -523
PCTtD on!-tail 2597
t :$iti.al on!-tail 2F3FF9F
PCTtD t&o-tail 51G1F
t :$iti.al t&o-tail 2719FG5
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*
-
8/18/2019 impact of brand image and
45/55
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*
ag! Lo/alt/int!ntion*M!an 3 FVa$ian.! 51GO*!$0ation* 1 1Pool!%Va$ian.! 2G93H/ot"!*i8!%M!ani>!$!n.!
%+ 1G
t Stat -753PCTtD on!-tail 12?-t :$iti.al on!-tail 25523G
PCTtD t&o--
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* CF2
FG7D i* not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant%i>!$!n.! !t&!!n A=?C2-35D an% lo/alt/ int!ntion*
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*
-
8/18/2019 impact of brand image and
46/55
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!*
ag!Lo/alt/
int!ntion*M!an F 251525Va$ian.! 19573O*!$0ation* 7 GPool!%
Va$ian.! 5G999FH/ot"!*i8!%M!ani>!$!n.!
%+ 13
t Stat 37339FGPCTtD on!-tail 1251t :$iti.al on!-tail 2539
PCTtD t&o-tail 253
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee* AGE #*d LOYALTY INTENTIONS
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* $e
-
8/18/2019 impact of brand image and
47/55
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!* a$ital *tat,* lo/alt/ int
M!an 1 325Va$ian.! 1F17GO*!$0ation* 15 15Pool!%Va$ian.! 7G93
H/ot"!*i8!%M!ani>!$!n.!
%+ 2G
t Stat -731
PCTtD on!-tail 25G?-Gt :$iti.al on!-tail 2F71FPCTtD t&o-
tail 515?-Gt :$iti.al t&o-
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*MARITAL STATUS #*d LOYALTY INTENTIONS
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* aep!e& T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C1 325D i*not .on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!
!t&!!n MSCMARRI?D an% lo/alt/ int!ntion*
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*
-
8/18/2019 impact of brand image and
48/55
t-T!*tE T&o-Sal! A**,ing ?,al Va$ian.!* * lo/alt/ int
M!an 5 F3395Va$ian.! 15935O*!$0ation* F2 F2
Pool!% Va$ian.! 79G2H/ot"!*i8!%M!an i>!$!n.!
%+ G2
t Stat 32977
PCTtD on!-tail 7G7
t :$iti.al on!-tail 2372G7PCTtD t&o-tail 1575t :$iti.al t&o-tail 237123
H67 T(ee i! *o !ig*i8+#*& di9ee*+e -e&wee*MARITAL STATUS #*d LOYALTY INTENTIONS
t-*tatt .$iti.al t&o tail' t"!$!+o$! n,ll "/ot"!*i* REJECTED T"! o*!$0!% %i>!$!n.! !t&!!n t"! *al! !an* C5 F3D i*.on0in.ing !no,g" to *a/ t"at t"!$! i* *igni;.ant %i>!$!n.!
!t&!!n MSC(N-MARRI?D an% lo/alt/ int!ntion*
T(ee i! !ig*i8+#*& +oel#&io* -e&wee*
-
8/18/2019 impact of brand image and
49/55
T(ee i! !ig*i8+#*& +oel#&io* -e&wee*LOYALTY INTENTIONS #*d CONSUMERPERCEPTION
Sin.! 777i* .lo*!$ to 1
Lo/alt/
int!ntion
:on*,!$
!$.!tion
Lo/alt/int!ntion 1:on*,!
$!$.!tio
n 777FF 1
T(ee i! !ig*i8+#*& +oel#&io* -e&wee*
-
8/18/2019 impact of brand image and
50/55
Sin.!G2 i*.lo*!$ to1
B$an%iag!
:on*,!$
!$.!tion
B$an%iag! 1
:on*,!$!$.!tion G231 1
T(ee i! !ig*i8+#*& +oel#&io* -e&wee*BRAND IMAGE #*d CONSUMER PERCEPTION
T(ee i! MORE !ig*i8+#*& +oel#&io* -e&wee*
-
8/18/2019 impact of brand image and
51/55
Sin.!
"ig"!*t0al,! i*G2
LOYALTYINT?NTIO
N
:ONS(M?R
P?R:?PTION
BRANIMA=?
LOYALTYINT?NTION 1
:ONS(M?R
P?R:?PTI
ON 777FF 1BRANIMA=? 9995 G231 1
T(ee i! MORE !ig*i8+#*& +oel#&io* -e&wee*BRAND IMAGE #*d CONSUMER PERCEPTION&(#* -e&wee* lo,#l&, i*&e*&io* #*d +o*!"'e pe+ep&io* o lo,#l&, i*&e*&io* #*d -#*di'#ge/
H67 THERE IS NO SIGNIFICANT DIFFERENCE
-
8/18/2019 impact of brand image and
52/55
ANOVA: SINGLE
FACTORS(MMARY
=$o,* :o,nt S, A0!$ag! Va$ian.!
L"a0! +%!e%!+"%( 59 23G75 FF1173F7
5C"%()me$
pe$ep!+"% 59 1G1
3779
7
159G5
7
B$a%& +ma'e 59 1GG31GFF
1 132533
ANOVASo,$.! o+ Va$iation SS %+ MS < P-0al,! < .$it
B!t&!!n =$o,* 3372 2 1G351 1GF11 35?-5 3F79
it"in =$o,*2722
F 17F1552GG
G
Total
33G72
17
i+ < < .$it' &! $!j!.t t"! n,ll "/ot"!*i* T"i* i* t"! .a*!1GF 3F T"!$!+o$!' &! $!j!.t t"! n,ll "/ot"!*i* TH?R? ISSI=NI
-
8/18/2019 impact of brand image and
53/55
-
8/18/2019 impact of brand image and
54/55
$#%$"&!I#%
It i* .on.l,%!% t"at $an% iag! la/* an io$tant$ol! in a)ing a .,*to!$ $an% lo/al B(T o$!ia.t i* on .,*to!$ !$.!tion
T"! oj!.ti0! o+ t"i* *t,%/ &a* to ."!.) o,t t"!ia.t o+ $an% iag! on $an% lo/alt/ &"i." &a*
*o!&"at lo&!$S,$0!/ ,!*tionnai$!* "a0! !!n ;ll!% / *t,%!nt*'in%,*t$iali*t* an% ot"!$ .on*,!$* / ,*ing.on0!ni!n.! *aling
T"! $!*,lt* "a0! *"o&n t"at $an% iag! "a0!
o*iti0! ia.t on $an% lo/alt/ Sal! &a* ta)!n j,*t +$o 4a, &"i." *"o,l%! gon! !/on% t"! o,n%a$i!* o+ .it/
Sa! *t,%/ *"o,l% ! .on%,.t!% in ot"!$ ajo$
.iti!* o+ In%ia to g!t a o$! .o$!"!n*i0! 0i!& o+PATAN ALI A ,$0!%a Lt%
-
8/18/2019 impact of brand image and
55/55
THANKYO(