imc rocess guide

more than learning

IMC Process GuideElectronic Performance Support System

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Authoring

SmartShow

Adventure Game

Interactive Video

Knowledge Challenge

Web-based Story Training

3D Explorer

Game-based Learning

Learning Management

Compliance Learning

E-Learning Content

Performance Support

Who do your employees ask for help when they are stuck?

… colleagues? … Google?… the helpdesk?

It’s time for something smarter, easier and more cost-effective.

IMC Process Guide is an Electronic Performance Support System, or in

other words GPS for software, guiding your employees through com-

plex business processes and IT-landscapes.

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How does IMC Process Guide work?

Did you know that employees acquire about 80% of their knowledge ‘on-the-job’?

IMC Process Guide assists users while they are using

a software or carrying out a process. It is designed

to support users in applying even complex applica-

tions, securely and without any errors.

Universally applicable

No matter which software your company is using:

IMC Process Guide works with all applications.

Authoring options

Content creators can create media for various user

groups in several languages.

Reporting

User behavior can be made available in the form of

reports, for example via compliance records.

Immediate helpdesk contact

At the touch of a button employees can record their

screen and send it to the helpdesk.

Performance support

Users are guided through all company-specific work

processes depending on their individual roles.

Context-sensitivity

Thanks to latest detection technology, information

relevant for the current content is provided.

4 5IMC Process Guide

Guidance through any application

From well-known ERP and CRM systems, to web

applications and your custom-made corporate soft-

ware, users are assisted constantly and consistently,

across multiple platforms at the same time. A step-

by-step navigation provides guidance through entire

processes. All required steps and applications can be

accessed, started and processed through one system.

Context-relevant assistance in real-time

IMC Process Guide recognises which application

and field a user is working in. Based on the context,

real-time help is given in the form of texts, videos,

links or images.

What are the benefits?

Compliance training on-the-job

IMC Process Guide supports your company´s compli-

ance strategy. Users can be informed about context-

related policies at the moment that they are carry-

ing out a certain process. They can be prompted to

confirm their understanding, which along with any

process deviations, are automatically documented

and made available as compliance reports.

Improvement of helpdesk efficiency

With the social feedback function, users can record

their screen and send it directly to the helpdesk.

This makes it easier for helpdesk staff to deal with

software problems and to provide help in the right

context for everyone.

Easy content creation

Context-sensitive help, company-specific business

process guidance and even documentation can be

generated by content creators and users worldwide,

in just a few steps with IMC Process Guide.

Process Guide as a Service

By providing IMC Process Guide as an on-premise

solution as well as a cloud solution, we can substan-

tially lower your total cost of ownership. The system

is Microsoft Azure Certified. Microsoft supports the

international standard for data security in the cloud

(ISO/IEC 27018).

Discover how much money IMC Process Guide could save your company with the help of our savings calculator.

Calculate your savings:

www.im-c.com/savingscalculator

Guide to Go

IMC Process Guide is available as a desktop appli-

cation and a web client. Thanks to the web client it

is not necessary to install the software on the user´s

computer. Content is available in any browser and

even on mobile devices.


Find your personalised performance support scenario!

IMC Process Guide supports the entire range of software systems used within a company – from popular programs to custom applications, as well as web applications.

Tell us about your application landscape, your business processes,

your compliance risks and your users´ problems and we’ll deliver

a GPS system exclusively for your company use case.

IMC Process Guide is used by our customers to support a range

of systems, such as:

Do you need to ensure permanent internal and

external changes are dealt with efficiently?

Do you want to make sure that your employees

execute business processes from start to finish, in

accordance with corporate and legal guidelines?

Is SAP still a nightmare for your employees? When

using SAP, do processes like creating a customer

invoice become a challenge in your company?

Do you want to provide employees, for example

your sales team, with information relevant for their

specific job role, and associated tasks?

Communicate changes

Simplify compliance measures Streamline SAP processes

Facilitate sales processes

What´s your scenario?


5,000,000 enthusiastic users

20 years experience

1,000 customers worldwide

IMC is the leading full-service provider for

digital learning

About IMC

Best Advance in Creating an

Extended Enterprise Learning

Program

Brandon Hall Silver Award

2015

Awarded in the category

“conception”

eLearning AWARD

2015

Top 20 Learning Portal

Companies Award

TrainingIndustry.com

2015

Platinum Learning

Management Solution

LearnX Award

2014

Internationally renowned for our learning technologies we are passionate about creating innovative and reliable learning solutions that put our clients at the forefront of learning and development.

For 20 years we have been helping organisations to plan, develop

and implement professional learning strategies. Our multi-award

winning products and services portfolio includes the Learning and

Talent Management System, IMC Learning Suite, the innovative

Electronic Performance Support System (EPSS), IMC Process Guide,

and the intuitively usable authoring software, IMC Content Studio.

For creators of digital content IMC now offers the free cloud service

IMC Teach. Additionally, customised and standardised learning

contents for subjects such as compliance learning are part of the

IMC portfolio.

Worldwide more than 1,000 customers with over 5 million users in

businesses, public institutions and educational institutions of all

sectors and sizes trust in IMC.

10 IMC Process Guide

SwitzerlandWallisellenimc information multimediacommunication AGIndustriestrasse 50b8304 WallisellenPh. +41 43 299 99 00

RomaniaSibiuIMC Information MultimediaCommunication SRLStr. Nicolaus Olahus, Nr. 5Corp A, Etaj 15550370 SibiuPh. +40 269 225 060

GermanyHead Offi ce Saarbrückenimc information multimedia communication AGScheer Tower | Uni-Campus Nord66123 SaarbrückenPh. +49 681 9476-0

AustraliaMelbourneimc information multimediacommunication AGLevel 2, 11 Queens RoadMelbourne, VIC, 3004Ph. +61 3 9820 5500

GermanyFreiburgimc information multimediacommunication AGStühlingerstraße 2179106 FreiburgPh. +49 761 15 14 66 20

United KingdomLondonIMC (UK) LEARNING LTDShakespeare House 168 Lavender HillLondon, SW11 5TGPh. +44 207 801 6260

GermanyMunichimc information multimediacommunication AGBavariastraße 7a80336 MunichPh. +49 89 9789 224 00

USAPhoeniximc information multimediacommunication Corp.6424 E Greenway PkwySuite 100-337Phoenix, AZ 85254Ph. +1 480 256-1025

[email protected]

AustriaGrazimc information multimediacommunication GmbHSt. Peter Hauptstraße 278042 GrazPh. +43 316 253 665 0

Successful customers trust in IMC

imc rocess guide

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