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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013 Rev. 1 Page i

IMPORTANT THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-

1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND

OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE

OF CONFIDENTIAL INFORMATION. ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.

Service Guide History February 2013

o Service Guide Released April 2013

o Warranty Revised


imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013 Rev. 1 Page ii

Published by Canon U.S.A., Inc. One Canon Park Melville, New York, 11747-3336 1-800-OK-CANON Email: [email protected] Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com Canon Network Access (CNA) website: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. This Service Guide is the property of Canon U.S.A., Inc. © Canon U.S.A., Inc. 2013. All rights reserved. The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide. Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to change without notice. The latest version is available online at the ISG Central and e-Support websites noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are for illustration purposes only. Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

http://www.usa.canon.com/

http://www.support.cusa.canon.com/

http://isgcentral.cusa.canon.com/

http://www.cna.cusa.canon.com/


imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013 Rev. 1 Page iii

Table of Contents

I. Product Overview, Design Features, Optional Accessories, Configuration, and Box Contents ----------------------------------------------------------------------------------------------------------- 1

A. Overview ------------------------------------------------------------------------------------------------------------------ 1 B. Design Features -------------------------------------------------------------------------------------------------------- 2 C. Optional Accessories ------------------------------------------------------------------------------------------------- 3

1. imageFORMULA Flatbed Scanner Unit 101/201 ------------------------------------------------------------- 3 D. Configuration ------------------------------------------------------------------------------------------------------------ 3 E. Box Contents ------------------------------------------------------------------------------------------------------------ 4

II. Service Authorization ----------------------------------------------------------------------------------------- 5

III. Educational Training Offerings ---------------------------------------------------------------------------- 5 A. Training Overview ----------------------------------------------------------------------------------------------------- 5 B. Technician Certification --------------------------------------------------------------------------------------------- 5 C. Who Should Take This Training ----------------------------------------------------------------------------------- 5 D. Prerequisites ------------------------------------------------------------------------------------------------------------ 5 E. What You Will Learn -------------------------------------------------------------------------------------------------- 5 F. Course Format ---------------------------------------------------------------------------------------------------------- 6 G. Course Highlights------------------------------------------------------------------------------------------------------ 6 H. Course Equipment ----------------------------------------------------------------------------------------------------- 6 I. Service Materials ------------------------------------------------------------------------------------------------------- 6

IV. Servicing Notes ------------------------------------------------------------------------------------------------- 7 A. Estimated Installation Time (End-User) ------------------------------------------------------------------------- 7 B. Installation Space Requirements --------------------------------------------------------------------------------- 7 C. System Requirements ------------------------------------------------------------------------------------------------ 8 D. Software Installation Procedures (End-User) ----------------------------------------------------------------- 8 E. Periodic Maintenance ------------------------------------------------------------------------------------------------- 9 F. Special Tools ----------------------------------------------------------------------------------------------------------- 10 G. Consumable Parts ---------------------------------------------------------------------------------------------------- 10 H. Recommended Replacement Parts ----------------------------------------------------------------------------- 11

V. Suggested End-User Service Offerings --------------------------------------------------------------- 12 A. Warranty Support ----------------------------------------------------------------------------------------------------- 12

1. imageFORMULA DR-Scanner Limited Warranty ------------------------------------------------------------ 12 B. Canon Information Technology Systems Technical Support to the End-User ------------------- 12 C. On-Site Service -------------------------------------------------------------------------------------------------------- 12

VI. Post Warranty Support ------------------------------------------------------------------------------------- 13 A. Dealers or Authorized Servicer Offerings --------------------------------------------------------------------- 13 B. Authorized Service Provider Customer Registration System ------------------------------------------ 14 C. e-Tag ---------------------------------------------------------------------------------------------------------------------- 16 D. On-Line Warranty Credit Inquiry --------------------------------------------------------------------------------- 16 E. Post-Warranty Support / CarePAK ------------------------------------------------------------------------------ 16

VII. Product Technical Support Offerings ------------------------------------------------------------- 17 A. Authorized Service Providers ------------------------------------------------------------------------------------- 17 B. Authorization Policy ------------------------------------------------------------------------------------------------- 17 C. Technical Support / Escalation ----------------------------------------------------------------------------------- 17

1. Canon Technical Support Center -------------------------------------------------------------------------------- 17 2. Call Escalation Procedure ----------------------------------------------------------------------------------------- 18


imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013 Rev. 1 Page iv

D. Internet Support ------------------------------------------------------------------------------------------------------- 19 1. Canon USA e-Support Center Website ------------------------------------------------------------------------ 19 2. Canon USA ISG Central Website -------------------------------------------------------------------------------- 20

VIII. Limited Warranty Support ----------------------------------------------------------------------------- 21 A. Warranty Parts For Repair ----------------------------------------------------------------------------------------- 21 B. e-Tag ---------------------------------------------------------------------------------------------------------------------- 23 C. On-Line Limited Warranty Credit Inquiry ---------------------------------------------------------------------- 25

X. Appendix -------------------------------------------------------------------------------------------------------- 27 A. Specifications ---------------------------------------------------------------------------------------------------------- 27 B. Warranty ----------------------------------------------------------------------------------------------------------------- 28 C. CarePAK Terms and Conditions --------------------------------------------------------------------------------- 29 D. List of Tables ----------------------------------------------------------------------------------------------------------- 31 E. List of Figures ---------------------------------------------------------------------------------------------------------- 31


imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013 Rev. 1 Page 1

I. Product Overview, Design Features, Optional Accessories, Configuration, and Box Contents

A. Overview The Canon imageFORMULA DR-G1130/DR-G1100 Series are Desktop scanners capable of scanning Color, Black & White (B&W) or grayscale documents in

simplex and duplex with their approximate ppm (pages per minute) and ipm (images per minute) speeds as shown in imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1) and imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2). With up to 600 dpi (dots per inch) of output resolution, these scanners capture details in both color and monochrome.

The imageFORMULA DR-G1130/DR-G1100 Series inherits much of their advanced technology found on Canon’s imageFORMULA DR-9050C and the imageFORMULA DR-7550C including reliable feeding, flexible image processing options, and fast scanning speeds.

imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1)

Approximate dpi (LTR-Portrait)

B&W / Grayscale Color

Simplex ppm Duplex ipm Simplex ppm Duplex ipm

150 100 200 100 200

200 100 200 100 200

300 100 200 100 170

400 85 85 75 75

600 80 80 45 45

Approximate dpi (LTR-Landscape)



150 130 260 130 200

200 130 260 130 200

300 130 260 130 170



imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2)

Approximate dpi (LTR-Portrait)



150 75 150 75 150

200 75 150 75 150

300 75 150 75 150

400 75 85 75 75

600 75 80 45 45

Approximate dpi (LTR-Landscape)



150 100 200 100 200

200 100 200 100 200

300 100 200 100 170

As an Energy Star Partner, Canon U.S.A., Inc. (“Canon USA”) has determined that the imageFORMULA DR-G1130/DR-G1100 Series meets ENERGY STAR guidelines for energy.

B. Design Features

Design features are as follows: • Ultrasonic Double Feed Detection • Auto Power On/Off • Moiré Reduction • Prevent Bleed-through / Remove Background • User Registration • Advanced Text Enhancement (Two Types) • Skip Blank Page • Prescan • Auto Paper Size Detection • Deskew • Batch Separation • Text Orientation Recognition • Color Dropout / Enhancement • DR Scanner Series Common Driver is bundled to realize various image

processing functions in a user-friendly manner.



C. Optional Accessories 1. imageFORMULA Flatbed Scanner Unit 101/201

The Canon imageFORMULA Flatbed Scanner Unit 101 and Flatbed Scanner Unit 201 are optional universal flatbed scanners that can connect to the Canon imageFORMULA DR-G1130/DR-G1100 Series scanner.

When connected to an imageFORMULA DR-G1130/DR-G1100 Series scanner and a computer, based on the document type and the intended purpose, flatbed scanning or feeder scanning can be selected to scan documents. Refer to the imageFORMULA Flatbed Scanner Unit 101/201 Service Guide for additional information.

Note: The imageFORMULA Flatbed Scanner Unit 101/201 cannot operate as a stand-alone unit; it must be connected to a compatible imageFORMULA DR-Series scanner.

D. Configuration Note: Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealers Price List on the ISG Central Website for the most up-to-date Item Numbers.

imageFORMULA DR-G1130/DR-G1100 Series Configuration (Table 3) Item Item Number1

imageFORMULA DR-G1130 8073B002AA

imageFORMULA DR-G1100 8074B002AA Consumables

Exchange Roller Kit 8262B001AA

Separation Pad 8262B002AA

Ink Cartridge Blue (HP Item: C6602B) 3693A002CA

Ink Cartridge Red (HP Item: C6602R) 3693A003CA

Ink Cartridge Green (HP Item: C6602G) 3693A004CA

1 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.



Item Item Number1 Optional Accessories

imageFORMULA Flatbed Scanner Unit 101 4101B002AA imageFORMULA Flatbed Scanner Unit 201 6240B002AA Imprinter (Post) 4009B003AA Barcode Module 1922B001AA Patchcode Decoder 8262B003AA

eCarePAK Option

Canon eCarePAK Refer to Page 16

E. Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice.

imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4) • Main Unit • USB Cable • Power Cable • Set Up DVD

• Reference Guide(EFS) • Warranty Card • Cleaning Cloth



II. Service Authorization For a Servicing Dealers or Reseller to receive and maintain authorization to service the imageFORMULA DR-G1130/DR-G1100 Series, a current Authorized Servicer Agreement and at least one (1) service technician certified on the imageFORMULA DR-G1130/DR-G1100 Series. Servicing Dealers or Resellers meeting their requirements will receive a new Schedule A included with their Authorized Servicer Agreement.

III. Educational Training Offerings A. Training Overview

The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course provides the service technician with the knowledge required for installing and maintaining these scanners in the field. This course will focus on the scanning and feeding improvements for the imageFORMULA DR-G1130/DR-G1100 Series.

B. Technician Certification Successful completion of the imageFORMULA DR-G1130/DR-G1100 Series Product Overview online course is required to service and support this model. The Dealer location must maintain at least one (1) technician who has successfully completed the imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.

C. Who Should Take This Training Field Technicians who are required to install, service, or support the imageFORMULA DR-G1130/DR-G1100 Series machines must take this course for certification. Note: In keeping with our current support policy, only those technicians who have currently completed the training program will be entitled to live, phone-based support through or Technical Support Center (TSC). Self-Service Support (software downloads, knowledgebase, support forums, technical publications) will continue to be available through the Canon U.S.A. e-Support website (http://www.support.cusa.canon.com) for all technicians (refer to the Technical Support section for entitlement details).

D. Prerequisites The imageFORMULA DR9050C/7550C/6050C Series eLearning Course Scanners online course is the prerequisite training before taking the imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.

E. What You Will Learn New features and functional changes of the imageFORMULA DR-G1130/DR-G1100 will be explained.




F. Course Format The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course is located in the eLearning center of the Canon USA e-Support website: http://www.support.cusa.canon.com. Approximately 60 minutes are required to complete this course and its final exam.

G. Course Highlights • Accessible web-based training • Downloadable learning resources which can include user guides, service

manuals, and other important learning materials • Printed version of the training course • Students can work at their own pace

H. Course Equipment It is strongly recommended, though not required, that the service technician have an imageFORMULA DR-G1130/DR-G1100 on hand to refer to during this on-line training course.

I. Service Materials All service materials for taking this on-line training course are included as downloadable files through the Learning Resources page within the course.




IV. Servicing Notes A. Estimated Installation Time (End-User)

Estimated installation time shown is based on an out-of-box main unit installation and can be completed by a Service Technician. Installation time shown is the estimated time required for installation starting from an unpacked condition. It is calculated based on man-hours and is provided for reference purposes only. Excluded in the estimated installation times2 are the following: • Installation space preparation • Unit configuration

Estimated Installation Time (Table 5)

Item Estimated Installation Time

imageFORMULA DR-G1130/DR-G1100 30 minutes

B. Installation Space Requirements Maintain sufficient space around this machine during operation and maintenance, and to allow ventilation. The rear panel has a power cord and ventilation holes, therefore do not press it against a wall.

Figure 1 (Installation Space Requirements)

Ensure that there is a clear path for bringing in the packaged machine and that the necessary tools (trolley, etc.) are available. When packaged (including palette), the machine weighs approximately 50.3 lbs. (22.8 kg) and measures approximately (W x D x H) 18.9” x 21.1” x 12.4” (480 x 535 x 315 mm).

2 Installation by two (2) or more Service Technicians is required because of the weight of the machine.



C. System Requirements The minimum requirements for installation of an imageFORMULA DR-G1130/DR-G1100 Series Scanner are as follows: • PC with the following minimum specifications:

o CPU: Core i3 2.13GHz or higher o Memory: 4GB or more o Hard Disk: 3 GB or more available space o CD-ROM drive o Hi-Speed USB 2.0 interface o Monitor: Resolution of 1024 x 768 (XGA) or better is recommended

• One of the following operating systems: o Microsoft Windows XP Service Pack 3 or later o Microsoft Windows XP x64 Edition Service Pack 2 or later o Microsoft Windows Vista Service Pack 2 or later (32bit/64bit) o Microsoft Windows 7 Service Pack 1 or later (32bit/64bit) o Microsoft Windows 8 (32bit/64bit)

D. Software Installation Procedures (End-User) Install the software from the included setup disk that is required in order to use the scanner. The software should be installed before connecting the machine to a computer. The following steps show an outline of the installation with Microsoft Windows. • Login using an account with Administrator privileges • Before installing the software, exit all other applications • Load the setup disk into the DVD drive of the computer • The setup menu starts automatically • Click [Typical Installation] Refer to the User Manual for complete installation procedures.



E. Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis by the service technician and/or the end-user to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage. Whenever possible, the service technician should plan their replacement and/or cleaning as scheduled in the below table.

Service Technician Periodic Maintenance (Table 6)

Location/Parts Every

4,500,000 sheets

Every 6,000,000

sheets Remarks

Reading Unit Replace / Adjust

Replace / Adjust Needs adjustments when replacing.

Rollers for document Replace Bearings also need replacement at the same time as when the rollers are replaced.

Inside Clean Clean Clean these areas at the same times as the above Periodic Maintenance are performed. Feed Path Clean Clean

End-User Periodic Maintenance (Table 7)

Location/Parts As Necessary Other Remarks

Pickup Roller

Clean

Replace

Wipe with a soft cloth that is slightly moistened with after, then wipe dry. Approximate life for rollers: 600,000 sheets. Approximate life for separation front cover: 6,000,000 sheets

Feed Roller

Retard Roller

Separation Front Cover

Other Rollers Wipe with a soft cloth that is slightly moistened with after, then wipe dry.

Reading Glass Wipe with a dry soft cloth.

Feed Path Using a blower, remove dust and paper powder from the pickup area and the feed path including the sensors.



F. Special Tools In addition to the standard tools used to service these devices, the following special tools should also be carried in each group of five (5) service technicians when servicing an imageFORMULA DR-G1130/DR-G1100 Series machine.

Special Tools List (Table 8) Description Part Number1 Remarks

Scale adjustment sheet TKM-0348 For the scale adjustment (10 sheets/set)

Density adjustment sheet TKM-0347 For the density adjustment (10 sheets/set)

Test sheet TKM-0271 For the general image check (10 sheets/set)


G. Consumable Parts Consumable parts are defined as those parts having a limited yield that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, separation rollers, etc. The consumable parts provided below show an estimated yield to assist in the initial parts/supplies planning. Note: All consumable parts shown in the below table are for reference purposes only and are subject to change without notice.

Consumable Parts (Table 9)

Description Item Number1 Expected Life3 (sheets)

Pickup roller MG1-4806-000 Approximately

450,000 sheets

Feed roller MA3-0002-000

Retard roller MG1-4814-000

Separation cover MF1-4799-000 Approximately

6,000,000 sheets


3 Estimated average values in the field, based on the number of sheets separated, not the size of the sheets scanned. Data is subject

to change depending upon many factors including, without limitation, environment, and customer handling of the scanner equipment.



H. Recommended Replacement Parts The Recommended Replacement Parts in the following table are suggested to be kept in stock by the Dealer, for replacement purposes, in the event of a hardware failure. Note: All recommended replacement parts shown in the below table are for reference purposes only and are subject to change without notice.

Recommended Replacement Parts (Table 10) Part Name Part Number1 Quantity Remarks

Registration roller lower MF1-4795-000 1

Because of the worn rollers, it is necessary to replace them when a document jams or feed failures occur after the roller cleaning.

Note:

1) The parts that are marked *1 are used in the parts catalog.

2) Because of the expected life of electrical conductivity, replace the bearing at the same time. The parts numbers are different, but specifications are the same as the imageFORMULA DR-9050C.

3) The registration roller upper-front and reading roller upper are the same shape, but its color of gear is different. Registration roller one is black and the reading roller is white.

Bearing MS2-9004-000 2

Platen roller MA2-8591-000 2 Bearing MS2-9003-000 4 Reading roller lower MF1-4597-000 1 Bearing MS2-9004-000 2 Front U-turn roller (drive) (ROLLER, U-TURN PRE, LOWER *1)

MA2-8646-000 1

Bearing MS2-9004-000 4 Rear U-turn roller (drive) (ROLLER, U-TURN, LOWER *1)

MA2-8647-000 1

Bearing MS2-9004-000 2

Eject roller (drive) MA2-8733-000 1

Bearing MS2-9004-000 2 Registration roller upper-front MF1-4797-000 1

Bearing MS2-9003-000 2 Reading roller upper (ROLLER, REGISTRATION UPPER *1)

MF1-4242-000 1

Bearing MS2-9003-000 2 Front U-turn roller (follower) (ROLLER, READING UPPER *1)

MA2-6847-000 1

Bearing MS2-9003-000 2 Rear U-turn roller (follower) (ROLLER, U-TURN, UPPER *1)

MA2-8665-000 2

Bearing MS2-9003-000 4 Eject roller (follower) MG1-4801-000 1 Upper reading unit (front) MG1-8318-000 1 Replace if an image failure occurs. Lower reading unit (Back) MG1-8319-000 1




V. Suggested End-User Service Offerings A. Warranty Support

1. imageFORMULA DR-Scanner Limited Warranty The imageFORMULA DR-Scanner Limited Warranty period is effective for 90-days after delivery by Canon or its Authorized Servicer to the end-user. Refer to the Warranty terms and conditions in the Appendix of this Service Guide for complete details for warranty coverage.

B. Canon Information Technology Systems Technical Support to the End-User The Canon Information Technology Systems (CITS) Help Desk, at 1-800-828-4040, will take the first call from the customer and provide comprehensive support as follows: Answers product related questions. Assists the end-user with pre-and post-sales inquiries. Redirects Customer calls to the Service Provider of record. If there is no

Service Provider of record, CITS will: o Attempt to resolve hardware, software, and operational problems. o Assist the customer with installation & setup o If telephone based troubleshooting fails to resolve a problem, CITS will

dispatch a 3rd party service provider. End-user support is also available via the Canon USA consumer website: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, Frequently Asked Questions (FAQs), register their product, review promotions, and research products.

C. On-Site Service The CITS Help Desk will diagnose end-user problems related to the imageFORMULA DR-G1130/DR-G1100 Series scanner. If telephone based troubleshooting cannot resolve the problem the CITS Help Desk will redirect Customer calls to the Service Provider of record to provide on-site service. If there is no Service Provider of record, CITS will dispatch a 3rd party organization to provide on-site service.

http://consumer.usa.canon.com/



VI. Post Warranty Support A. Dealers or Authorized Servicer Offerings

The Authorized Servicer program enables Canon distribution product resellers to become authorized to service the Canon products they resell. Refer to the Authorized Servicer Program Guide (found in the Download Center of the e-Support Center website and on the Systems and Technical Support section of the ISG Central website) for details to help the Dealer or Authorized Servicer become familiar with Canon USA’s business processes and the resources that are available to assist the Dealer or Authorized Servicer. The Dealer or Authorized Servicer must register through the Authorized Service Provider Customer Registration (ASCR) system.

Figure 2 (e-Support: Download Center Web Page)

Canon USA’s Systems & Technical Support Division’s Business Relations and Administration department is available to answer questions regarding this program. The Business Relations and Administration department can be reached at 1-516-328-5767. The line is monitored Monday through Friday 9:00 am to 5:00 pm Eastern Time.






B. Authorized Service Provider Customer Registration System The Authorized Service Provider Customer Registration (ASCR) system is the venue used to link the Customer’s product serial number to the Authorized Servicer. If a customer contacts CITS, and on-site service is required, the Authorized Servicer who is registered to that customer’s product will be dispatched. All unregistered units will be serviced by a third party service company. The Service Provider must register the Customer’s product serial number to the Authorized Servicer through the ASCR system to be eligible for warranty reimbursement. The ASCR Registration Process The ASCR System can be accessed through Warranty section of the e-Support Center website. Select “Click here to enter or manage your ASCR records now!” to enter each serial number into the system that you intend to provide on-site service and support. All service dispatches for that product will be emailed to your dealership.

Figure 3 (e-Support: ASCR Web Page)

During registration of the Customer’s product serial number(s) to your service organization choose one of two customer support models: the Dispatch by CITS option to have calls dispatched to your dealership, or the Warranty Marketing Program option to manage all calls from your customer. Products not registered to Dispatch by CITS or the Warranty Marketing Program will default to a support model where a third party service provider is dispatched by CITS. The three models are described below in more detail: Note: Do not enter a serial number for any product(s) that you will not be able to provide service. By entering the customer’s product serial number you agree to be dispatched by CITS should a registered customer contact CITS and require on-site service.





a) Dispatch by CITS This is available to ASCR registered Customers where the Warranty Marketing Program option has not been selected. Help desk support will be managed by CITS with dispatch to the Service Provider of record. To obtain reimbursement for service delivered during the end-user warranty, you must be dispatched by CITS. For this to occur, the end-user must contact CITS first to attempt all user-performed service remedies. Should these not resolve the problem; the Service Provider of record will be dispatched (See ASCR process for instructions on how to register your company as the Service Provider of record). Labor compensation of $115.00 per incident will be issued to the dispatched service provider (your company) once the service call has been closed with CITS. Defective parts reimbursement will be issued upon receipt of an e-Tag claim with the defective part.

b) Warranty Marketing Program This is available to ASCR Registered Customers where the Warranty Marketing Program option has been selected. The Service Provider of record will handle 100% of all Customer Support. Should the customer contact CITS, CITS will redirect the call to the Service Provider of record. Some Service Providers may choose to have their own help desk serve as the "first point of contact" rather than CITS. This places the burden of having an effective in-warranty call avoidance process upon the service provider. Service calls performed under this arrangement are not eligible for labor reimbursement under the process described in Dispatch by CITS. Instead, a flat rate of $25.00 will be issued to the service provider for each product (serial number) they choose to support in this manner. The ASCR process allows the service provider to select this option and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards. In cases where the service provider has accepted the flat-rate payment but has not provided service support to the end-user, the service provider could lose authorization to service the product.

c) Unregistered Serial Numbers Help desk support will be managed by CITS with dispatch supported by a third party service company.



C. e-Tag e-Tag is an electronic limited warranty claim form that is completed on-line, printed out and accompanied by the original defective part being returned to the Warranty Control Section for warranty compensation. The e-Tag limited warranty claim form is in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com. (Refer to Page 23).

D. On-Line Warranty Credit Inquiry The On-Line Warranty Credit Inquiry allows your dealership to check, download, and print details of e-Tag credits (Refer to Page 25). To acquire access to the On-Line Warranty Credit feature, please contact your ISG Central Dealer Administrator or your Canon Regional office for assistance. To check your on-line warranty credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) website Warranty Credit Inquiry Screen to view e-Tag warranty credit information.

E. Post-Warranty Support / CarePAK If a Customer calls CITS for service after the product warranty has expired, the customer will be instructed to contact the Dealer or Authorized Servicer registered to their product under the ASCR Program (if the dealer selected either Dispatch by CITS or the Warranty Marketing Program).

In addition, a Canon eCarePAK Extended Service Plan is available for the customer if a Dealer or Reseller is unable to or chooses not to provide post-warranty service. This eCarePAK can be purchased by the Dealer or Authorized Servicer from their Distributor. With the eCarePAK Extended Service Plan, the customer will receive toll-free telephone support and, if needed, an exchange for their Canon Product. Note: eCarePAK coverage can be extended for a total of five (5) years of coverage the machine installation date (This includes the manufactures one-year warranty). The eCarePAK Extended One (1) year Service Plan must be purchased during the product warranty period and goes into effect on the day the original warranty expires. It does not include extended coverage for any consumables, such as rollers. Finally, a dealer or Authorized Service Provider may create a Maintenance Agreement to provide post-Warranty service and support to their customers referencing the Suggested Maintenance Agreement rates section of this Service Guide (Page Error! Bookmark not defined.).


http://www.isgcentral.cusa.canon.com/



VII. Product Technical Support Offerings A. Authorized Service Providers

Service is provided through a Canon authorized service provider or through a third party service company managed by CITS (Canon Information Technology Services). Canon authorized service providers are expected to service the equipment they sell. Since these products are also available through a sales-only distribution channel, the serial number of the product must be registered to the service provider of record through the ASCR System (refer to the ASCR System on Page 13) in order to ensure that service is not provided through a 3rd party service company.

B. Authorization Policy To become service authorized and maintain authorization to service the imageFORMULA models, each service provider’s location must have at least one technician who has successfully completed the imageFORMULA DR-G1130/DR-G1100 Series eLearning Training Course and received certified status.

C. Technical Support / Escalation 1. Canon Technical Support Center

In the event assistance is required by the Authorized Servicer for the support of the imageFORMULA DR-G1130/DR-G110 Series, Canon USA’s Technical Support Center will provide support and problem escalation for the Authorized Servicer. The Technical Support Center (1-800-528-2830) will provide second level support imageFORMULA DR-G1130/DR-G1100 Series Authorized Servicers only. A valid Support ID and imageFORMULA DR-G1130/DR-G1100 Series serial number is required to access the Technical Support Center. Hardware support is available Monday through Friday, 9:00am-8:00pm Eastern Time and software and connectivity support is available Monday through Friday, 9:00am-6:00pm Eastern Time. Canon’s Technical Support Center support responsibilities are as follows: • The Canon USA Technical Support Center will be the central contact for

the reporting of all known outstanding hardware and software issues to Canon USA’s development groups.

• The Canon USA Technical Support Center will be available to all Authorized Servicers, Systems Engineers, and Technicians.

• The Technical Support Center will provide technical information regarding all Canon associated hardware and software products.

• The Technical Support Center will deploy, as required through proper escalation procedures, on-site Canon USA Systems Engineers.

• The Technical Support Center will provide a single place for problem escalation for engineering and development teams.

• The Technical Support Center will provide the highest level of Professionalism and Customer Satisfaction.



2. Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all imageFORMULA DR-G1130/G1100 Series Dealers and Authorized Servicers. The Technical Support Center is the single point of entry for this process. Once a call is placed to the Technical Support Center and information is logged into the call management system, a case number will be assigned to the call. Every effort is made to resolve the problem during the call. Calls that cannot be resolved during the initial call and requires escalation need to follow the process below. The status of all escalated cases can be viewed via e-Support or by calling the Technical Support Center.

Canon imageFORMULA DR-G1130/G1100

End-User

End-User Contacts Dealer or Authorized Servicer

Canon USA Technical Support Center

1-800-528-2830

Canon USA Engineering

Status Modify

Canon USA Systems Engineers

Dealer or Authorized Servicer Contacts Canon

Assistance Required

Update Case

Update Case

Update Case



D. Internet Support 1. Canon USA e-Support Center Website

Canon USA’s Systems and Technical Support Division provides high quality e-Support via the Internet and is only available for Canon USA Authorized Servicing Dealers. Canon USA’s e-Support is designed to give dealer Systems Engineers and Technicians access to technical support information via the Worldwide Web. The following functions and information can be accessed: • Proactive notification of new releases, patches, Technical Publications,

and other information via e-mail • Search for Technical Solutions with the Integrated Knowledge

Management System through natural language query • Read or download on-line documentation • Download patches and their Readme files • Download Firmware and Software Drivers • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s e-Support Center website at http://www.support.cusa.canon.com. Click on the “Register” button and follow the instructions for registration. This service is available at no additional charge to all authorized dealers.

Figure 4 (e-Support: Log-In Web Page)




2. Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Servicing Dealers Management staff; please contact your Regional Dealer Administrator to request access to the System and Technical Support Section of ISG Central.

Figure 5 (ISG Central: Log-In Web Page)

When the end-user is logged onto ISG Central, they must select the Systems & Technical Support button to access the Service Guides area of the website.

Figure 6 (ISG Central: Systems & Technical Support Web Page)




VIII. Limited Warranty Support A. Warranty Parts For Repair

The Authorized Parts Repair Facilities (APRF) are authorized through Canon USA to repair circuit boards for various Canon products. The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new parts. Each circuit board is live tested and updated to the latest version prior to returning it to your dealership. Parts specified on the Canon USA Repairable Parts List must be shipped prepaid directly to one of the following Authorized Parts Repair Facilities.

Hytec Dealer Services, Inc. 3600 Vineland Road (Suite 121) Orlando, FL 32811

Nation-Wide Repair Service, Inc. 16151 Foster Street Overland Park, KS 66085

Telephone: 1-407-297-1001 Customer Service: 1-866-655-8676 Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814 Technical Support: 1-888-883-2001 Fax: 1-913-631-8372 Fax: 1-407-297-4310

The Repairable Parts List index is located on the Canon USA e-Support website at http://www.support.cusa.canon.com in the Warranty Support Tab/Part Repair Facilities subsection. Select from the Repairable Parts List as shown below for the most current list.

Figure 7 (e-Support: Authorized Parts Repair Facilities)




Repairable parts under limited warranty are repaired free-of-charge by an APRF. Under normal circumstances, the turnaround time is approximately five (5) business days. Your part will be shipped UPS Ground once it has been repaired and tested. In instances when a part is deemed as non-repairable, the APRF will contact your dealership and the Warranty Control Section will issue a credit to your account. To check the status of your part, please contact the APRF. Warranty Parts that are not on the Repairable Parts List All original defective, which are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag limited warranty claim form and a handwritten or computer generated copy of the machine service history.

Canon Virginia, Inc. 12000 Canon Boulevard

Newport News, VA 23606 Attention: Warranty Returns

The service history log must include the following: • Dealer Name • Part Description • Machine Installation Date • Date Part Was Removed • Machine Serial Number • Machine Copy Count • Part Number • Reason For Removal • Work Performed (Highlight Current Service Call)



B. e-Tag e-Tag is an electronic limited warranty claim form that is completed on-line, printed out and accompanied by the original defective part being returned to the Warranty Control Section for warranty compensation. The e-Tag limited warranty claim form can be found in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com.

Figure 8 (e-Support: e-Tag)




To submit a new warranty claim, select the type of claim from the dropdown list shown below and complete the required sections of the e-Tag limited warranty claim console. Figure 9 (e-Support: e-Tag Warranty Claim Console)

A copy of the e-Tag limited warranty claim form and the machine service history should be returned with the original defective part(s) to the address provided on the bottom of the e-Tag limited warranty claim. The service history log can be handwritten or computer generated and must include the following: • Dealer Name • Part Description • Machine Installation Date • Date Part Was Removed • Machine Serial Number • Machine Copy Count • Part Number • Reason For Removal • Work Performed (Highlight Current Service Call)

Canon Authorized Dealers After authorization, part and labor credits are posted on the CNA website on the following business . Canon Authorized Servicers After authorization, parts and labor reimbursements are deposited into your direct account within 30 days; that is, if you have elected to receive direct deposit.



C. On-Line Limited Warranty Credit Inquiry The On-Line Limited Warranty Credit Inquiry allows your dealership to check, download, and print details of e-Tag credits on the Canon Network Access (CNA) website. e-Tag Inquiry To view on-line e-Tag limited warranty claim credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com and select Canon Network Access (CNA) as shown below.

Figure 10 (ISG Central)

http://www.isgcentral.cusa.canon.com/



On the CNA website select Warranty Credit Inquiry then select e-Tag Warranty Claims Reimbursement to perform an e-Tag Warranty claims search as shown in the following screen shots. Figure 11 (CNA: Warranty Credit Inquiry)

Figure 12 (CNA: e-Tag Warranty Claims Search)

To check the status of e-Tag Limited Warranty Claims already submitted: Go to the e-Tag Warranty Claim Console as shown on the screen shot in Figure 9 (e-Support: e-Tag Warranty Claim Console). This table allows you to check the status of your claims. To view the details of the e-Tag limited warranty claim form, simply double-click any record. Note: e-Tag limited warranty claims are connected to the e-Support ID number of the individual who entered the claim data. Therefore, it is highly recommended that only one individual enter and manage the e-Tag limited warranty claims from your dealership.



X. Appendix A. Specifications

Note: All specifications are subject to change without notice. imageFORMULA DR-G1130/DR-G1100 Specifications (Table 11)

imageFORMULA DR-G1130/DR-G1100 Series Type Desktop sheet-fed scanner Scanning element 3-line CMOS Contact Image Sensor (CIS) Document feeding Automatic or manual sheet feeding

Document size Width: 50.8 - 305 mm (2” - 12.01”) Length: 70 - 432 mm (2.76” - 17.01”) Long Document Mode: up to 3,000 mm (118.1”)

Document thickness Continuous Feeding: 0.06 - 0.25 mm Manual Feeding: 0.05 - 0.30 mm

Document weight Continuous Feeding: 52 - 209 g/m2 (14 - 56 lb bond) Manual Feeding: 42 - 255 g/m2 (11 - 64 lb bond)

Image data memory size 384 MB (including memory size for rotation) Light source 3-color RGB (red, green, and blue) LED, Double-side illumination Scanning side Simplex/Duplex

Scanning Speeds Refer to the imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1) and the imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2) for the scanning speeds specifications.

Output modes Black and White, Error Diffusion, Advanced Text Enhancement, Advanced Text Enhancement II, 256-level Grayscale, 24-bit Color, Auto Color Detection

Output resolutions 100 × 100 dpi, 150 × 150 dpi, 200 × 200 dpi, 240 × 240 dpi speed priority: 300 × 300 dpi, 400 × 400 dpi, 600 × 600 dpi image priority: 400 × 400 dpi, 600 × 600 dpi

Color dropout Dropout/emphasize, R/G/B/custom, front/back side each Interface Hi-Speed USB 2.0 Scanner driver ISIS/ TWAIN Power requirements 120V(60Hz)

Power consumption Operating: 86W Maximum Low Power Mode: 2.5W Maximum Power Switch OFF: 0.5W Maximum

Operating environment 10 - 32.5 deg. C (50 - 90.5 deg. F), Humidity: 20 - 80% RH No condensation allowed.

Dimensions (W x D x H) Trays closed: 480 x 535 x 315 mm (18.9 x 21.1 x 12.4 in.) Weight Approx. 22.8 kg (50.3 lb.)

Bundled Software (Table 12) Bundled Software

Bundled Software

• ISIS/TWAIN driver • Canon CapturePerfect 3.1 • Job Tool • Kofax VRS



B. Warranty imageFORMULA DR-Scanner 90-Day Limited Warranty (Table 13)

CANON imageFORMULA DR SCANNER 90-Day LIMITED WARRANTY The limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") with respect to your Canon imageFORMULA DR Scanner Product packaged with this limited warranty (the "Product"). Canon warrants the Product and Canon-brand accessories designed for use with the Product to be free from defects in workmanship and material under normal use and service for a period of 90 days after delivery to the original purchaser (“Purchaser”) by Canon or its authorized dealer or reseller. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or exchange the Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to consumables (such as feed rollers, separation rollers, etc.) as to which there shall be no warranty or replacement. The Product covered by this Limited Warranty will be exchanged or repaired by Canon or an authorized service provider (the "Service Provider"). To arrange for service for the Product under warranty, please call:

In the United States: • Your local Service Provider; or call • 1-800-423-2366, Monday through Friday from

8:00 a.m. to 8:00 p.m., E.T.

In Canada: • Your local Service Provider; or call • 1-800-OK-CANON, Monday through Friday from

9:00 a.m. to 8:00 p.m., E.T. If the Product malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not been sufficiently established by appropriate documentation, you will be charged for such service at the then-current service call rates of Canon or the Service Provider. This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall have no responsibility. NON-CANON Brand COMPUTERS, PERIPHERAL EQUIPMENT and SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT, (C) REPAIR BY OTHER THAN AUTHORIZED SERVICE PROVIDER REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS, OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY MANUAL OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER’S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY

Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS PURCHASED AND USED IN THE U.S.A. AND CANADA ONLY.



C. CarePAK Terms and Conditions A. Eligibility The Canon CarePAK Extended Service Plan (the “CarePAK”) is provided by Canon U.S.A., Inc. (“CUSA”) with respect to the Canon brand product identified on your CarePAK Certificate of Registration (the “Product”). You must have registered with CarePAK while your covered product is within the term of the CUSA Limited Warranty for the Product. Canon reserves the right to verify the information you provide to CUSA in connection with your registration for the CarePAK. B. Activating the CarePAK If you do not agree with the Terms and Conditions of the CarePAK, you may cancel and obtain a refund in accordance with the section entitled “Ability to Cancel and Right to Refund” below. The CarePAK becomes effective when you register your Product with CUSA. A CarePAK Certificate of Registration will be mailed to you upon registration of your Product. C. Coverage Coverage under the CarePAK begins on the expiration date of the original CUSA Limited Warranty on the Product, and continues for the term indicated on your CarePAK Certificate of Registration (the “Term”). Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, without charge, any defective part in your Product with a new or comparable rebuilt part during the Term of the CarePAK. Any parts that are replaced shall become the property of CUSA. Replacement of parts shall not extend the Term of the CarePAK. Likewise, if CUSA should replace the Product, the original Product shall become the property of CUSA. Coverage under the CarePAK shall automatically transfer to the replacement product but shall not extend the Term. The CarePAK is valid only for service of a Product purchased and used in the United States. The CarePAK is not transferable to another Product except as provided in paragraph 2 above. D. Technical Support You are entitled to the telephone support set forth below for the Product during the Term of the CarePAK. Toll-Free telephone support for troubleshooting issues at 1-800-423-2366 is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.S.T. excluding holidays. Hours of availability for toll-free telephone support are subject to change in CUSA’s reasonable discretion. For more efficient support, please be have your CarePAK enrollment number, Product model, and Product serial number available. E. Obtaining Service As a condition to obtaining service under this CarePAK, you must first troubleshoot your Product’s malfunction in good faith with CUSA’s technical support team. If CUSA cannot fix the Product’s malfunction through remote diagnosis, CUSA may choose to either (1) exchange your Product through CUSA’s Advanced Exchange Service program, (2) schedule an on-site service call through an independent CUSA Authorized Service Provider (the “Service Provider”), or (3) refer you to a CUSA Authorized Service Facility (“ASF”) (Carry-In/Mail-in Service), all as more fully described below. The service option chosen is in CUSA’s sole discretion. Not all options may be available at the time service is requested. 1. Advanced Exchange Program: CUSA may elect to service your product through its Advanced Exchange Program. Under the Advanced Exchange Program, a defective Product will be exchanged for a comparable refurbished Product on an expedited basis, usually by the next business day (two business days for Alaska and Hawaii). You will be required to provide a ship-to location (street address only) for the replacement product. You may be required to sign a form to guarantee the return of the defective unit and provide a valid credit card authorization. If you do not return your defective Product to CUSA by the date and in the manner specified by CUSA, CUSA may cancel your CarePAK and invoice you for the full replacement cost of a new Product, or charge your credit card for this cost. 2. Service Provider: In the event that CUSA’s technical troubleshooting cannot resolve your problem; CUSA may elect to send a Service Provider to your location in an expedited manner to facilitate the repair of your Product. 3. ASF Program (Carry-In/Mail-in Service): Under CUSA’s ASF Program, the defective Product is repaired by an ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phone number of the ASF nearest to you. You must contact the ASF to schedule the repair. If shipping is involved, you must properly package and send your Product, at your expense, to the ASF, together with a complete explanation of the problem and a return address. DO NOT INCLUDE ANY OTHER ITEMS WITH THE PRODUCT. Products will be repaired and returned to you without charge by the ASF. Any Product received by CUSA or an ASF that is not covered by this CarePAK will be returned to you unrepaired, or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA’s or the ASF’s then prevailing service rates. You will also be charged for on-site repairs not covered by this CarePAK at CUSA’s then prevailing service rates.



F. Service Limitations The CarePAK covers defects encountered in normal use of the Product, and does not cover the following: Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, neglect, alteration, electric current fluctuation or accident; improper use, including failure to follow operating, maintenance or environmental instructions prescribed in the Manual; use of the Product with non-compatible computers, peripheral equipment or software; or repair performed by other than a service representative qualified by CUSA. Service necessitated by the use of parts or supplies (other than those distributed by CUSA) which damage the Product or which cause abnormally frequent service calls or service problems. Service of the Product if it has been modified or altered in any way (including any alteration or removal of serial numbers or identification marks). Service, repair or replacement of any covers, lids, or trim parts, or any consumable items, including without limitation, ink cartridges, ink tanks and printheads. Preventive maintenance. Service, repair or replacement of accessories or options for the Product, or of any equipment or software not distributed by Canon which may be used with, or be connected to, the Product. Service, repair, or replacement of any Product purchased or used outside of the United States. G. Limitation of Liability NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR OTHERS, ARISING OUT OF USE OR POSSESSION OF ANY PRODUCT SOLD BY CUSA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU ACKNOWLEDGE THAT PURCHASE OF THE CAREPAK DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE PRODUCT FOR ANY MATERIAL BREACH OF THIS PLAN BY CUSA OR ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY AND THE LIABILITY OF CUSA OR ANY SERVICE PROVIDER OR ASF SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE PAID FOR THE PLAN. Ability to Cancel and Right to Refund You may cancel the CarePAK for a full refund within thirty (30) days of the original date of purchase of the CarePAK if you have made no service claims. To cancel, send a written notice of cancellation, which includes your name, address, daytime phone number, your CarePAK Label, with a copy of your original CarePAK Certificate of Registration to Canon at: Canon CarePAK Extended Service Plan, 4 Jenner, Suite 150, Irvine, California, 92618-3809. H. Alternative Dispute Resolution There is no informal dispute settlement process established under this CarePAK. 1. Other: Insurance IN UTAH ONLY: Obligations of CUSA under the CarePAK are guaranteed under a service contract reimbursement insurance policy. SHOULD CUSA FAIL TO PROVIDE SERVICE ON ANY CLAIM WITHIN SIXTY (60) DAYS AFTER PROOF OF LOSS HAS BEEN FILED, YOU ARE ENTITLED TO MAKE A CLAIM DIRECTLY AGAINST THE FOLLOWING INSURANCE COMPANY: Sompo Japan Insurance Company of America Two World Financial Center 225 Liberty Street New York, NY 10281-1058 Coverage afforded under the Plan is not guaranteed by the Utah Property and Casualty Guaranty Association



D. List of Tables imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1) ..................................... 1 imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2) ..................................... 2 imageFORMULA DR-G1130/DR-G1100 Series Configuration (Table 3) .................................. 3 imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4) .............................................. 4 Estimated Installation Time (Table 5) .......................................................................................... 7 Service Technician Periodic Maintenance (Table 6) ................................................................... 9 End-User Periodic Maintenance (Table 7) .................................................................................. 9 Special Tools List (Table 8) ....................................................................................................... 10 Consumable Parts (Table 9) ...................................................................................................... 10 Recommended Replacement Parts (Table 10) ......................................................................... 11 imageFORMULA DR-G1130/DR-G1100 Specifications (Table 11) .......................................... 27 Bundled Software (Table 12) ..................................................................................................... 27 imageFORMULA DR-Scanner 90-Day Limited Warranty (Table 13) ........................................ 28

E. List of Figures Figure 1 (Installation Space Requirements) ................................................................................ 7 Figure 2 (e-Support: Download Center Web Page) .................................................................. 13 Figure 3 (e-Support: ASCR Web Page) .................................................................................... 14 Figure 4 (e-Support: Log-In Web Page) .................................................................................... 19 Figure 5 (ISG Central: Log-In Web Page) ................................................................................. 20 Figure 6 (ISG Central: Systems & Technical Support Web Page) ............................................ 20 Figure 7 (e-Support: Authorized Parts Repair Facilities) ........................................................... 21 Figure 8 (e-Support: e-Tag) ....................................................................................................... 23 Figure 9 (e-Support: e-Tag Warranty Claim Console) .............................................................. 24 Figure 10 (ISG Central) ............................................................................................................. 25 Figure 11 (CNA: Warranty Credit Inquiry) ................................................................................. 26 Figure 12 (CNA: e-Tag Warranty Claims Search) ..................................................................... 26

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