image runner advance systems student guide

imageRUNNER Advance Systems

Student Guide

2

Table of Contents

imageRUNNER Advance Systems ............................................................................................. 11

Welcome to the imageRUNNER ADVANCE Systems Online Module .................................................... 12

Learning Methods ................................................................................................................. 13

Course Overview .................................................................................................................. 14

Course Objectives................................................................................................................. 15

Welcome to Topic 1............................................................................................................... 16

imageRUNNER Advance Features............................................................................................. 17

Groundbreaking Features........................................................................................................ 18

System Features .................................................................................................................. 19

Specifications ...................................................................................................................... 20

Configuration....................................................................................................................... 21

Topic 1 Summary ................................................................................................................. 22

Topic 1 Review Quiz .............................................................................................................. 23

Question ............................................................................................................................ 24

Assessment Summary............................................................................................................ 25

Topic 2: Understanding the imageRUNNER ADVANCE Key Operations ................................................ 26

Topic 2 Objectives ................................................................................................................ 27

Operating Panel Hardware....................................................................................................... 28

Operating Panel Hardware - Part 2............................................................................................. 29

3

Operating Panel Hardware - Part 3............................................................................................. 30

Main Menu ......................................................................................................................... 31

Top Buttons ........................................................................................................................ 32

Two Authentication Methods .................................................................................................... 33

Quick Menu ........................................................................................................................ 34

Quick Menu Button Creation..................................................................................................... 35

Operating Panel Common Features............................................................................................ 36

Mailbox.............................................................................................................................. 37

Using the Send Feature .......................................................................................................... 38

Scan and Send and Fax.......................................................................................................... 39

Improved Send Features ......................................................................................................... 40

Status Monitor/Cancel ............................................................................................................ 41

Setting/Registration ............................................................................................................... 42

Tutorial/Help Feature ............................................................................................................. 43

Remote User Interface ........................................................................................................... 44

Topic Summary.................................................................................................................... 45


Question ............................................................................................................................ 47


Topic 3: SEND ..................................................................................................................... 49


Basic Send Functions ............................................................................................................ 51

4

Linearized PDF .................................................................................................................... 52

Adobe Rights Management...................................................................................................... 53

Adobe Rights Management - Part 2 ............................................................................................ 54

Universal Send Advanced ....................................................................................................... 55

Universal Send Security Features and Universal Send Digital User Signature Kit ...................................... 56

Topic Summary.................................................................................................................... 57


Question ............................................................................................................................ 59

Question ............................................................................................................................ 60


Topic 4: Network Expansion Options........................................................................................... 62


Advance Box Features ........................................................................................................... 64

Native File Formats ............................................................................................................... 65

Shared Space and Personal Space ............................................................................................ 66

Shared Space...................................................................................................................... 67

Personal Space.................................................................................................................... 68

Collaboration Linkage ............................................................................................................ 69

Open to Public function........................................................................................................... 70

Remote FAX ....................................................................................................................... 71

Remote Address Book............................................................................................................ 72

Topic Summary.................................................................................................................... 73

5


Question ............................................................................................................................ 75


Topic 5: Print Function Expansion Options.................................................................................... 77


PCL Function ...................................................................................................................... 79

Direct Print ......................................................................................................................... 80

Encrypted Secure Print........................................................................................................... 81

Secure Watermark ................................................................................................................ 82

XPS Drivers ........................................................................................................................ 83

EFI Printing Options .............................................................................................................. 84

Available Controllers .............................................................................................................. 85

ImagePass A1/B1 Specifications ............................................................................................... 86

Key Chip ............................................................................................................................ 87

ColorPass-GX300 Specifications ............................................................................................... 88

ImagePass A1/B1 Options ....................................................................................................... 89

ColorPass-GX300 Options....................................................................................................... 90

New Features and Changes ..................................................................................................... 91

CMYK Simulation Profile and RGB Source Profile ........................................................................... 92

Command Workstation Version 5............................................................................................... 93

Cover Page After Printing Jobs ................................................................................................. 94

Tab Shift Setting................................................................................................................... 95

6

Important Information about the ColorPASS-GX300......................................................................... 96

Topic Summary.................................................................................................................... 97


Question ............................................................................................................................ 99

Question .......................................................................................................................... 100

Assessment Summary.......................................................................................................... 101

Topic 6: Security................................................................................................................. 102

Topic 6 Objectives .............................................................................................................. 103

Security - Intro ................................................................................................................... 104

Current Security Situation...................................................................................................... 105

Security Measures .............................................................................................................. 106

Security What’s New with NiR................................................................................................. 107

AMS-Access Management System........................................................................................... 108

AMS-Traditional Authentication Method ..................................................................................... 109

AMS-New Authentication Method............................................................................................. 110

PCAM ............................................................................................................................. 111

SAM ............................................................................................................................... 112

IPSec.............................................................................................................................. 113

IPSec Operating Conditions ................................................................................................... 114

Encrypt Print Communications ................................................................................................ 115

Encrypt Send Communications ............................................................................................... 116

Encrypt Fax & eMail Communications ....................................................................................... 117

7

Modes of Operation ............................................................................................................. 118

TPM (Trusted Platform Module)............................................................................................... 119

TPM - Features .................................................................................................................. 120

Enabling TPM.................................................................................................................... 121

TPM Operation .................................................................................................................. 122

TPM Error ........................................................................................................................ 123

TPM Parts Failure ............................................................................................................... 124

TPM Procedure.................................................................................................................. 125

TPM Back Up .................................................................................................................... 126

TPM Restore ..................................................................................................................... 127

TPM Combinations.............................................................................................................. 128

Topic Summary.................................................................................................................. 129

Topic 6 Review Quiz ............................................................................................................ 130

Question .......................................................................................................................... 131

Question .......................................................................................................................... 132


Topic 7: Essentials .............................................................................................................. 134


Workflow Composer ............................................................................................................ 136

imageRUNNER ADVANCE Desktop ......................................................................................... 137

Document Binder................................................................................................................ 138

Annotation Editor ................................................................................................................ 139

8

Object Layout Editor ............................................................................................................ 140

Desktop Writer ................................................................................................................... 141

imageRUNNER Advance Tracker ............................................................................................ 142

MEAP Software.................................................................................................................. 143

imageWare Document Server ................................................................................................. 144

Topic Summary.................................................................................................................. 145

Topic 8: UGW (Universal Gateway) .......................................................................................... 146


UGW - Intro ...................................................................................................................... 148

UGW -eMaintenence ........................................................................................................... 149

UGW – Service Mode Information ............................................................................................ 150

UGW – Service Mode Display ................................................................................................. 151

UGW – Service Browser ....................................................................................................... 152

UGW – Service Browser Reporting Today .................................................................................. 153

UGW – Service Browser Reporting Future .................................................................................. 154

UGW – Call Back Prevention 1................................................................................................ 155

UGW – Call Back Prevention 2................................................................................................ 156

UGW – Additional Benefits..................................................................................................... 157

Topic 9: CDS (Content Delivery System) .................................................................................... 158


CDS -Intro ........................................................................................................................ 160

CDS – Features ................................................................................................................. 161

9

Firmware Distribution ........................................................................................................... 162

Application Distribution ......................................................................................................... 163

Firmware Distribution Methods ................................................................................................ 164

Full-Remote Update ............................................................................................................ 165

Remote Distribution / Update.................................................................................................. 166

On-site Update via Service Mode............................................................................................. 167

Update via SST.................................................................................................................. 168

MEAP Distribution Flow ........................................................................................................ 169

iR Option Update ................................................................................................................ 170

Updater Application ............................................................................................................. 171

Device Preparation-Overview ................................................................................................. 172

Device Preparation-Service Mode ............................................................................................ 173

Enabling Update by User....................................................................................................... 174

Point to Note ..................................................................................................................... 175

FAQ-1 Downgrade .............................................................................................................. 176

FAQ-2 Firmware Status ........................................................................................................ 177

FAQ-3 Firmware Download.................................................................................................... 178

FAQ-4 Download Cancel....................................................................................................... 179

FAQ-5 Download Interruption ................................................................................................. 180

Topic 9 Review Quiz ............................................................................................................ 181

Question .......................................................................................................................... 182


10

Appendix.......................................................................................................................... 184

Popup ............................................................................................................................. 185

Glossary .......................................................................................................................... 185

11


Welcome to the imageRUNNER ADVANCE Systems Online Module

12


Welcome to the “imageRUNNER ADVANCE Systems Online Module.”

Welcome to the imageRUNNER ADVANCE Systems Online Module

13


Click to Download the Printed Version of this Course.

Learning Methods

14


This course is part of a blended learning solution for Field Technicians and Systems Engineers responsible for supporting the imageRUNNER ADVANCE. After completing this online course, you will be presented with an assessment. When you have successfully completed that assessment, you may take the 3-day hands-on classroom portion of this course. At the end of the 3-day class, you will have a second assessment and performance practical. Upon successful completion of both, you will receive imageRUNNER ADVANCE System Certification.

Click here to print this module.

This course is part of a blended learning solution for Field Technicians and Systems Engineers responsible for supporting the imageRUNNER ADVANCE. After completing this online course, you will be presented with an assessment. When you have successfully completed that assessment, you may take the 3-day hands-on classroom portion of this course. At the end of the 3-day class, you will have a second assessment and performance practical. Upon successful completion of both, you will receive imageRUNNER ADVANCE System Certification.

Course Overview

15


Upon completion of this course, you will be able to perform the tasks listed here:

• Explain the Product Features, Specifications and Configuration

• Demonstrate the Key Operations

• Analyze Send Expansion Options

• Analyze Network Expansion Options

• Analyze Print Expansion Options

• Apply imageRUNNER ADVANCE Security Features

• Analyze the Universal Gateway

The imageRUNNER ADVANCE C7000/C9000 is a family of high speed, high performance color digital imaging devices. The imageRUNNER ADVANCE systems have been designed to address the needs of various users, administrators, business decision makers, third party developers and dealers. Upon completion of this course, you will be able to perform the tasks listed here.

Course Objectives

16

Topic 1: Product Features, Specifications,


Welcome to Topic 1, “Product Features, Specifications, and Configuration”

Topic 1 Features, Specifications, and

Configurations

17


• New look and feel

• New system architecture

• Improved control panel

• TPM (Trusted Platform Module)

• AMS (Access Management System)

• ADVANCED Box

• PCAM (Paper Content Access Management)

• CDS (Content Delivery System)

• UGW (Universal Gateway)

By the completion of this topic you will become familiar with the imageRUNNER ADVANCE features. This features include: • New look and feel • New system architecture • Improved control panel • TPM • AMS • ADVANCED Box • PCAM • CDS • UGW

imageRUNNER Advance Features

18


The imageRUNNER ADVANCE has many new features that make it a superior product standout. Some of the groundbreaking features include brand new system architecture, New toner technology A new, more intuitive, touch screen control panel, A new shape and color. All models of the imageRUNNER ADVANCE are built on a brand new system architecture that incorporates both System on Chip (SOC) architecture as well as an Advanced CPU board. This new architecture helps the device to achieve exceptional performance with faster processing and support for more sophisticated features. The imageRUNNER ADVANCE produces exceptional output with unmatched image quality. A new oil-free pQ (Pure Quality) toner produces sharp, vivid, and dense images with a smooth high quality finish. A highly adjustable control panel comes standard with

Groundbreaking Features

19


A number of system features have been implemented for improved print performance, improved file sharing space, usability, and device management. Some of these features include: Trusted Platform Module (TPM), Access Management System (AMS), Advanced Box, Secure Watermark, Universal Gateway, and the Content Delivery System. TPM stands for trusted platform environment. Enabling TPM protects sensitive data stored on the hard drive TPM creates a unique key and combination with the controller board and hard drive. This unique combination ensures that the hard drive, once encrypted will not work in any other machine. The Access Management System (AMS) is a feature that enables the customer to restrict certain imageRUNNER ADVANCE functions at the user level. For example, you can restrict the “Send” feature for use by

System Features

20


Here is a high level overview of some of the imageRUNNER ADVANCE specifications:

Specifications

21


Configuration

22


In this topic you learned about some of the new and improved features of the imageRUNNER ADVANCE system as well as the products specifications and various configuration options.

Successful completion of this topic means that you can:

• Explain the Product Features, Specifications and Configuration

• Demonstrate the Key Operations

• Analyze Send Expansion Options

• Analyze Network Expansion Options

• Analyze Print Expansion Options

• Apply imageRUNNER ADVANCE Security Features

• Analyze the Universal Gateway

23

imageRUNNER Advance Systems Course Name Here

Here are a few questions about this topic. This is your opportunity to recap the concepts we discussed and reinforce your understanding.

These questions will not be graded.



24

imageRUNNER Advance Systems Course

AMS

TPM

Advanced Box

Document Scan Lock

1. Which new feature of the imageRUNNER ADVANCE device gives users the ability to store data on the device?

25


You have completed this assessment. Summary data is displayed below: This TextArea is used as a placeholder. Text will be inserted based on the performance in the assessment. The text in this field cannot be edited

26


Welcome to Topic 2, “Understanding the imageRUNNER ADVANCE Key Operations”

Topic 2: imageRUNNER ADVANCE Key Operations

Welcome to Topic 2, “Understanding the imageRUNNER

ADVANCE Key Operations”

27


At the end of this topic you should be able to perform the following tasks:

• Analyze the Operating Panel Hardware

• Explain the Main Menu Options

• Apply Quick Menu Settings

• Demonstrate the Operating Panel Common Features

• Access the Mail Box

• Access the Send Options

• Use Status Monitor/Cancel

• Access Settings/Registration

• Use the Tutorial/Help Feature

The purpose of this topic is to become familiar with the key operations of the imageRUNNER ADVANCE System. At the end of this topic you should be able to perform the following tasks:

Topic 2 Objectives

28


There are two flavors available for the operating panel. The standard size is either 8.4” or 10.4” inches depending on the model. Both panels offer full color, SVGA displays.

Operating Panel Hardware

C08896

Rectangle

C08896

Rectangle

29


Main Menu, Quick Menu, and Status Monitor/Cancel hard buttons allow for easy access to commonly used options.

Operating Panel Hardware - Part 2

30


To explore the other control panel options, please roll over the available links.

Operating Panel Hardware - Part 3

31


• Larger on-screen buttons

• Fax and Send are now separate

• Customizable wall paper

The main menu is customizable allowing for a personalized user interface setting. The main menu utilizes functional names for each feature and the send and fax features are now separate. Larger on-screen buttons allow for easer navigation.

Main Menu

32


Frequently used features or applications can be setup as “Top Buttons.” Only two “Top Buttons” can be added. Notice the two top buttons here for Fax and Copy.

Top Buttons

33


• Authenticate before accessing the Main Menu

• Authenticate only when trying to access a restricted feature

Two different authentication methods are now supported. A user may be required to authenticate before gaining access to any features of the main menu or the may be required to only authenticate when trying to access a feature that has been restricted such as “Scan and Send.”

Two Authentication Methods

34


• Frequently used settings, or folder paths can be setup as buttons.

• Buttons can be created for shared or personal use

• Number of buttons, layout, and wallpaper are customizable for each person

The Quick Menu allows for efficiency and personalization. Using the Quick Menu, users can register frequently used settings, or folder paths as buttons. Two types of buttons are available. Shared are buttons shared with all and Personal are buttons that are accessed via login. The number of buttons, layout, and wallpaper are customizable for each person.

Quick Menu

35


Quick menu buttons are created by indicating a workflow, clicking on the top right icon, and selecting “Register to Quick Menu.” After the Quick Menu button has been registered, it is visible in the Quick Menu screen.

Quick Menu Button Creation

36


As you navigate through the various menus you will notice some common features on each screen. Roll your mouse over each available link to learn more about the operating panel’s common features.

Operating Panel Common Features

37


There are three different ways to access the mailbox. They are, scan and store, access stored files, and Fax/I-Fax Inbox.

The mailbox can be accessed through:

Scan and Store Access Stored Files Fax/I-Fax Inbox

Mailbox

38


The Send feature can be accessed using Scan and Send, and Fax.

Using the Send Feature

39


Click each image for more information.

Fax, faxes a document to a specified destination. Scan and send emails a document to a specified destination.

Scan and send emails a document to a specified destination. Fax, faxes a document to a specified destination.

Scan and Send and Fax

40


• Select Local, Remote, or LDAP server as the default address book

• LDAP search options have been improved

• Access mobile address books via Bluetooth

Send has been improved with the ability to select local, remote or LDAP Server as the default address book. The search operation for LDAP has been improved. With blue tooth enabled a mobile address book can also be specified.

Improved Send Features

41


• Replaces the old System Monitor • Softkey to Hardkey • Information is categorized based on: - Copy/Print - Send - Receive - Store

System monitor is now Status Monitor/Cancel. In addition to the name change, the key has been changed from a softkey to a hardkey. Information is categorized based on Copy/Print, Send, Receive, and Store. Filtering is also permitted for some categories.

Status Monitor/Cancel

42


Additional functions has been renamed to “Settings/Registration.” All categories have been classified into 5 main groups. Click on each link to access more information about that category.

Click on each link to access more information about that category.

Environment Adjustment/Maintenance Applications Address Settings Management

Setting/Registration

43


The help feature has been changed. It is now separated into Tutorial and Help. To find out more about the tutorial and help features, click on each link.

To find out more about the tutorial and help features, click on each link.

Tutorial Help

Help

• Can be found when using an actual function such as secure watermark in the copy menu

• Provides more detailed feature information

Tutorial

• Located on the main menu

• Gives an outline of features

Enter Topic Title Here

44


• Real time device status and error reporting

• Status of consumables

• Customizable user interface

• Ability to add/delete applications

The remote user interface allows you to gain access to most imageRUNNER ADVANCE features from the comfort of your desk. The remote user interface was created to be a user friendly gateway to the imageRUNNER device. With the remote user interface customers can get real time device status and error reporting, check the status of the consumables, customize the user interface and add and delete applications.

Remote User Interface

45


The purpose of this topic was to familiarize you with the key operations of the imageRUNNER ADVANCE device. You should now be more familiar with the imageRUNNER ADVANCE features and functions listed here.

In this topic you become familiar with the following:

• Operating Panel Hardware

• Main Menu Options

• Quick Menu Settings

• Operating Panel Common Features

• Mail Box

• Send Options

• Status Monitor/Cancel

• Settings/Registration

• Tutorial/Help Feature

46






47


Scan, Scanner, Access Stored Files

Scan, Fax/i-Fax Inbox, Access Stored Files

Scanner, Fax/i-Fax Inbox, Access Stored Files

Setting/Reg. Shortcut, Fax/i-Fax Inbox, Access Stored Files

1. What are the three ways in which you can access the mailbox?

48



49


Topic 3: SEND

Topic 3 Send Options

50


The available SEND expansion options are:

• Basic Send

• Universal Send Advanced Feature Set

• Universal Send Security Feature Set

• Universal Send Digital User Signature Kit

This topic will discuss the various SEND expansion options available. Upon completion of this topic by reviewing the available content, you should be able to list and identify the available SEND expansion options. The options are listed here.

Topic 3 Objectives

51


Common Functions:

• PDF/XPS/JPEG/TIFF

• High Compression PDF/XPS New Functions:

• Linearized PDF

• Adobe Rights Management

The Basic SEND function enables a user to send a scanned document by email or fax. After sending, the user can save the scanned document to their personal mailbox or available advanced box space. Basic send has been improved by offering more features and functions offered in the standard basic send model. Some of the common and newer functions are listed here.

Basic Send Functions

52


Basic send supports linearized pdfs. If the web server housing the PDF supports range request mode a linearized pdf will display in non-download mode. This means that pages 2 megabytes or less will not download at all. The imageRUNNER advance will only download the PDF when asked to print or store.

Linearized PDF

53


Organizations that have a Rights Management server can use adobe rights management to adjust the access rights on PDF documents.

Adobe Rights Management

54


Adobe Rights Management Can Restrict:

• Viewing

• Printing

• Changing

• Copying

With a policy generated by a rights management server restrictions can be applied to viewing, printing, changing and copying.

Adobe Rights Management - Part 2

55


The universal send advanced feature set includes outline PDF, searchable PDF/XPS, reader extensions, and office open XML. Trace and smooth mode enables users to convert text of a scanned image to scalable outline data using vector graphics. To see a visual representation of trace and smooth, click on the appropriate link. With the SEND Advanced Kit-D1 it is possible to search all pdf and xps documents. This is done by splitting the original pdf document into image data and text data. OCR processing is performed on the text data which enables text searching using the native Adobe Reader search function. Reader extensions creates a PDF that can be edited by Acrobat Reader. Using reader extensions can help your customers share and review documents faster. No investment in Adobe Acrobat is required. Comments can be easily added. Here is a

Universal Send Advanced

56


The other two optional send expansion kits include, universal send security feature set, and the universal send digital user signature kit. The optional SEND Security Kit-C1 allows the user to encrypt the PDF by creating a password to open the document and another to edit the document. Device signature uses the device signature certificate and key pair inside the machine to add a digital signature to a PDF. This enables the recipient to verify which device scanned the document. Visible digital signature enables the user to visualize the device signature and user signature right on the pdf. These signatures are visible. The user can set the location where the signatures will appear. The signatures blend in with the background of the document on the first page and will print out when the document is printed.

Universal Send Security Features and Universal Send Digital User Signature Kit

57


In this topic, we reviewed the available SEND expansion options. The options are listed here.

This topic covered the available SEND expansion options listed here:

• Basic Send

• Universal Send Advanced Feature Set

• Universal Send Security Feature Set

• Universal Send Digital User Signature Kit

58






59


PDF/XPF

Linearized PDF

Searchable PDF

PDF with Reader Extensions

1. Which type of PDF is used for Web Server hosting and pages that are 2 MB or less are not downloaded?

60


OOXML

PDF/XPF

OCR PDF

Searchable PDF

2. Which Scan Send option allows you to convert a handout into a PowerPoint Presentation with Office Open XML?

61



62


Welcome to Topic 4, “Network Expansion Options”

Topic 4: Network Expansion Options

Welcome to Topic 4, “Network Expansion Options”

63


Network Expansion Options and Settings:

• Advance Box

• Native File Formats

• Advance Box Shared Space and Personal Space

• Collaboration Linkage

• Open to Public Function

• Remote Fax

• Remote Address Book

This topic will review the network expansion options available on the imageRUNNER Advance devices. By the completion of this topic, you will become familiar with the available network expansion options and settings. These options and settings include: • Advance Box o Native File Formats o Advance Box Shared Space and Personal Space o Collaboration Linkage o Admin Control Settings/Security Settings o Hard Drive Mirroring o Document Filtering o Open to Public Function • Memory Media • Remote Fax • Address Book Collaboration

Topic 4 Objectives

64


• Native File Formats

• Shared Space and Personal Space

• Collaboration Linkage

• Open to Public Function

Advance Box is an evolution to the Mail Box feature found on legacy imageRUNNER devices. Advance Box allows the imageRUNNER Advance devices to function as file servers utilizing its built-in document sharing function. In the following slides, we will discuss a general overview of Advance Box features.

Advance Box Features

65


• Files from a client A. Box device, PC, or removable memory device are stored in their native file formats.

• Files scanned in to the imageRUNNER device can only be stored as PDF, JPEG, or TIFF.

• Files formats can be filtered by allowing printable formats, common office formats or all.

All file formats can be stored and accessed from the Advanced Box space on the imageRUNNER Advance devices however the following restrictions apply, • Files from a client A. Box device, PC, or removable memory device are stored in their native file formats. • Files scanned in to the imageRUNNER device can only be stored as PDF, JPEG, or TIFF • Files formats can be filtered by allowing printable formats, common office formats or all.

Native File Formats

66


Files can be saved into two main folders. The folders are Shared and Personal.

Shared Space and Personal Space

67


• Access by all users

• Creates a central location for storage

• Subfolders can be created

Shared space is used by multiple users. Saving to shared space creates a central location for important documents and allows for collaboration. Subfolders can be created within the Shared storage space.

Shared Space

68


• User must authenticate to access their personal folder

• Folder access is granted only to personal folder owner

• UAC must be enabled

• Allow to Create Personal Space in Settings/Registration must be set to “ON”

Each person has his or her own personal folder. Folder access is granted after authentication. Only the personal folder owner can access the folder. To activate and create personal folders, “User Access Control” for advanced box must be enabled and “Allow to Create Personal Space” in Settings/Registration must be set to ON.

Personal Space

69


Collaboration linkage is the key component to Advanced Box. Collaboration linkage offers bi-directional collaboration between image RUNNER Advance boxes, Client PCs, and removable memory devices. When using multiple imageRUNNER Advance devices, in a client/server configuration storage space is expanded. Advanced Box can be accessed from client PCs. This allows users to print, store and manage documents at will.

Collaboration Linkage

70


• Enables any PC on a network to access the Advanced Box space

• Uses WebDAV or SMB

Using WebDAV or SMB, the Advanced Box space can be accessed from any PC on a network.

Open to Public function

71


Installing the Remote Fax Kit allows multiple devices to share the same fax line

• Fax Board Device = Server

• Device with Remote Fax Kit Installed = Client

Adding the Remote Fax Kit to a imageRUNNER device without a fax board enables fax functionality sharing. The device containing the fax board functions as a Remote Fax Server device and the device with the Remote Fax Kit functions as the Remote Fax Client device.

Remote FAX

72


Using Remote Address Book enables you to:

• Access other imageRUNNER Advance Address Books

• Address book management time and effort

You can access the address books of other imageRUNNER Advance devices by searching for an address using the Remote Address Book feature. Using Remote Address Book reduces the administrative task of duplicating address books on each device.

Remote Address Book

73


In this topic, you learned about various networking related expansions available on the imageRUNNER Advance device. These expansions include: • Advance Box • Remote Fax • Remote Address Book

Networking related expansions:

• Advance Box

• Remote Fax

• Remote Address Book

74






75


Advanced Users

My Documents

Personal

Shared

1. User Access Control for Advanced Box, must be enabled so a user can access which folder in the Advanced Box?

76



77


Welcome to Topic 5, “Print Function Expansion Options”

Topic 5: Print Function Expansion Options

Welcome to Topic 5, “Print Function Expansion

Options”

78


Print Function Expansion Options: • PCL Function • Direct Print • Encrypted Secure Print • Secure Watermark • XPS Driver • EFI Printing Options

This topic will review the print function expansion options available on the imageRUNNER Advance devices. By the completion of this topic, you will become familiar with the available print function expansion options. These options include: • PCL Function • Direct Print • Encrypted Secure Print • Secure Watermark • XPS Driver • EFI Printing Options

Topic 5 Objectives

79


• PCL 5c/6 description languagues

• PCL and PS available as independent options

• PCL is no longer required for PS printing

The imageRUNNER Advance features a Canon designed controller that utilizes Adobe PostScript 3 print drivers and software and PCL 5c/6 description languages. This controller enables true 1200x1200 print resolution with PostScript and PCL 6 drivers. PCL and PostScript are now available as independent options. This means you no longer need to add PCL for PS printing.

PCL Function

80


Print PDF/XPS files directly to the device from:

• Remote UI

• Removable Media

• Advanced Box

• Web Access Printing can be performed even from a computer without a printer driver.

Direct Print is a function that enables users to print PDF or XPS files directory to the device through the Remote User Interface, Removable Media, Advanced Box, or Web Access. Printing can be performed even from a client without a printer driver.

Direct Print

81


• Encrypt a document, decrypt it at the imageRUNNER Advance device

• Ensures that sensitive data is not seen by others

• Password is assigned in print driver window

• Job is help until accessed and password is entered

Encrypted secure print enables print data sent from a computer to be encrypted. The data is then decrypted at the imageRUNNER advance device. This ensures that unauthorized parties do not see sensitive data. As the image illustrates, a password is assigned to a document in the print driver window. The job is then held at the device until the job is accessed and the password is entered.

Encrypted Secure Print

82


• Embeds hidden text that is only seen in document copies • The embedded text can include:

• Confidential

• Date and Time

• Department Name

Secure watermark embeds hidden text that is only seen when a document is copied. The hidden text can include confidential, Date and Time, Department Name. The embedded text is only visible when copies of a document are made on a copier.

Secure Watermark

83


Photo Optimizer PRO Automatically prints photos beautifully by adjusting the contrast, color balance, saturation, and balance. Red-eye correct Automatically corrects red-eye. Face Brightener Corrects the brightness of back lighted or underexposed photos.

The XPS Driver uses uniform RGB as well as new features for photo image processing and correction. These features are: Photo Optimizer PRO Red eye correct Face Brightener

XPS Drivers

84


• Available Controllers

• ImagePass A1/B1 Specifications

• ColorPass-GX300 Specifications

• ImagePass A1/B1 Options

• ColorPass-GX300 Options

• New Features and Changes

• Important Information

Various EFI printing options are available with the imageRUNNER Advance device. This section will give a high level overview of the printing options and their features.

EFI Printing Options

85


There are three possible PS controllers available for the imageRUNNER Advance devices. imagePASS A1 and the ColorPASS-GX300 support the 7000 and 9000 series of devices. imagePASS B1 only supports the 5000 series. One exception is the that the ColorPASS GX300 will support the C5051 model only from the C5000 series.

Available Controllers

86


This table illustrates the specifications for the imagePASS A1 and B1.

ImagePass A1/B1 Specifications

87


• Records model information, optional functions, serial numbers

• Controller only starts after obtaining information from the Key Chip

• Serial number in the key chip is unique to the controller

• The Key Chip must be removed if you are changing the motherboard on the controller

• No Key Chip results in an error during controller startup

imagePASS controllers use a copy protection system called Key Chip. Here you will find some valuable information about Key Chip.

Key Chip

88


This table illustrates the specifications for the ColorPASS-GX300.

ColorPass-GX300 Specifications

89


This table illustrates the available options for the imagePASS A1/B1.

ImagePass A1/B1 Options

90


ColorPass-GX300 Options

91


• CMYK Simulation Profile Default Change

• RGB Source Profile Default Change

• Command Workstation Version 5

• Cover Page after printing jobs

• Tab Shift Setting

The following new features and changes will be covered in the next 3 slides: • CMYK Simulation Profile Default Change • RGB Source Profile Default Change • Command Workstation Version 5 • Cover Page after printing jobs • Tab Shift Setting

New Features and Changes

92


CMYK

• GRACoL2006 Coated 1

• Industry Standard

• Wider Color Gamut

• Brighter Colors RGB

• Fiery RGB v5

• Widens the blue color gamut

• Adjusts dark blue hue toward cyan by desaturating it

• Brighter Greens

The CMYK Simulation Profile and the RGB Source Profiles have changed. CMYK has changed from SWOP Coated to GRACoL2006 Coated1, which is an industry stander with a wider color gamut and brighter colors. The RGB Source Profile has changed to Fiery RGB v5, which widens the blue color gamut, adjusts dark blue hue toward cyan by desaturating it, and brightens green.

CMYK Simulation Profile and RGB Source Profile

93


imagePASS B1 and ColorPASS-GX300 ship with Command Workstation 5. The new Command Workstation improves working productivity through the Job Center area. The Job Center area is a centralized location to view and manage jobs sent to the Fiery server. IT is the operator’s main user interface for all job management and set-up controls. Command Workstation 5 also offers integrated, fast, and flexible previews that help minimize printing errors and waste, while making the user interface simpler utilizing cohesive tool integration including color management tools, VDP resources, fonts, Virtual Printer, and job logs.

Command Workstation Version 5

94


The following information is printed after a job finishes:

• User

• Document

• Server

• Time

• Pages Requested

• Page Size

• Status

• Note 1

• Note 2

• Instructions (Note 1, Note 2 and instructions can be entered from the print driver)

After jobs print, a cover page is printed with valuable information. This information includes: User Document Server Time Pages Requested Page Size Status Note 1 Note 2 Instructions (Note 1, Note 2 and instructions can be entered from the print driver)

Cover Page After Printing Jobs

95


Tab shift menu (0.5 inch/off) is added to the Mixed Media setting. The advantage is that various tab printing methods are supported

Tab Shift Setting

96


• Only 2 model changes are allowed before system software must be reinstalled

• All updates to Windows XP must come from Microsoft directly

The ColorPASS-GX300 only allows model changes to occur two times. After the second model change, the system software must be reinstalled! The ColorPASS-GX300 uses the Windows XP operating system. All operating system updates must come directly from Microsoft and not from the Canon eSupport site.

Important Information about the ColorPASS-GX300

97


In this topic you learned about the various print expansion options available in the imageRUNNER advance devices. These options include: • PCL Function • Direct Print • Encrypted Secure Print • Secure Watermark • XPS Driver • EFI Printing Options

In this topic you learned about:

• PCL Function

• Direct Print

• Encrypted Secure Print

• Secure Watermark

• XPS Driver

98






99


Direct Print

XPS Driver

Secure Watermark


1. Which feature of imageRUNNER ADVANCE lets users print from their workstations even if they don’t have a print driver installed?

100


Direct Print

XPS Driver

Secure Watermark


2. Which feature of the imageRUNNER ADVANCE uses uniform RGB as well as new features for photo image processing and correction?

101



102


Topic 6 Security

Topic 6: Security

Topic 6 Security

103


After completing this topic, you will be able to perform the tasks listed here:

• Identify the new Security features available for the imageRUNNER ADVANCE Systems Series

• Explain the functions of the Security Features for the imageRUNNER ADVANCE Systems Series

After completing this topic, you will be able to perform the tasks listed here: Identify the new Security features available for the imageRUNNER ADVANCE Systems Series Explain the functions of the Security Features for the imageRUNNER ADVANCE Systems Series

Topic 6 Objectives

104


In this topic, we will provide you with an overview of Canon’s imageRUNNER ADVANCE Security and how it is used. Here are some of the security features we are going to cover along with TPM (Trusted Platform Module).

Security - Intro

105

Countermeasure changes against outer to inner

• 44% of information leaks is from inside (according to the U.S. Computer Security Institute research report in 2008)

• In 2008, 59% of employees retired or dismissed from companies has taken out confidential information from their workplace. (according to the U.S. Symantec Corp, Ponemon Institute research report) Information security measures

• PC, network, media: measures in progress

• Document (paper) security: slow in taking measures


It is no surprise with the headlines of security breaches in information that customers are becoming more concerned about security. Here you can see that there is a greater chance of having information compromised from inside the company than outside. Canon has provided tools to help secure documents, data, and files with the imageRUNNER ADVANCE. Customers have been quick to try to make their networks more secure but now are turning their attention to document security.

Current Security Situation

106


Here is how we rank security risks from low to high. Our goal is to try to prohibit security problems.

Security Measures

107


Here is a comparison between the Next iR and the older iR. You can see that we do very well up through tracking but did not implement a robust prohibition method on the older iRs. With the imageRUNNER ADVANCE we have added a highly robust set of security features that help prohibit certain security risks.

Security What’s New with NiR

108


Feature

• Device functions (e.g. copy, send, box) can be restricted per user.

• Print functions of copy and print (color, 1 or 2-sided, page layout) can be restricted per user. Advantage

• Authentication by function is realized. Benefit

• Prevents information leak to outside and enhances security.

• Reduces costs by forcing monochrome, 2-sided, and 2 in1 printing (TCO).

We’ll start with the AMS (Access Management System). Device functions like copy, send and box can be restricted per user. Print functions of copy and print such as color, 1 or 2-sided, and page layout can be restricted per user. This prevents information leaking outside and enhances security. It also reduces costs by forcing monochrome, 2-sided, and 2 in 1 printing.

AMS-Access Management System

109


Let’s look at the traditional authentication method. Once the user information registration and device settings are completed, the login screen appears on the touch panel. Enter the user name and password and press down the “Login” button to carry out the user authentication; then only the functions the user can use become operable.

AMS-Traditional Authentication Method

110


Now we’ll look at the new method of authentication. Once the user information registration and device settings are completed, the main menu appears on the touch panel. Not the login screen as before. Regardless of usage restrictions, all functions are displayed. Only when you select a function does the login screen appear.

AMS-New Authentication Method

111


Feature

• The product embeds information including user information and print log information to paper documents to enable tracking of printer as well as prohibition of job execution (copy/send/fax/box). Advantage

• Only Canon model is capable of analyzing embedded information on the MFP main unit.

• Most Competitor models require a PC application.

• Job execution can be permitted by password authentication/user authentication (only Canon). Benefit

PCAM or Document scan lock embeds information including user information and print log information onto copies or prints, which enable tracking of the printer as well as to prohibit job execution such as copy, send, fax, and box. This function records the data as a 2D bar code in the paper. The bar code can be read by any imageRUNNER ADVANCE equipped with the Document Scan Lock Kit-A1. So if someone where to print or copy any document without authorization the printed document could be used to determine who it was that leaked the document thereby deterring this method of security leaks.

PCAM (Paper Content Access Management)

112


SAM or Secure Audit Manager can be used to log attribute information and document contents of all jobs (copy, fax, send, box and print) on the Next iR and can be saved to a data server. Various searches are available with the saved log data, including the attribute search, full-text search, and similar image search.

SAM

113


IPSec is a function to provide secure IP communication to all packets at the IP level. The IPSec function can be applied to all IP packets regardless of IPv6 and IPv4. Since the IPSec function is applied to each IP packet, applications do not need to support the function. Communication between the nodes to which IPSec settings are applied automatically becomes secure communication while applications are not aware.

IPSec

114


• The device supports IPSec.

• The IPSec security board is installed.

• The IPSec function is enabled in the Local UI or remote UI. (It is disabled upon shipment from the factory.

• When the PS unit is used, IP Sec board cannot be used simultaneously. (When the communication between Next iR machine and PS unit is encrypted, PS unit cannot receive signals.

A device needs to satisfy all the following conditions to use the IPSec function. • The device supports IPSec. • The IPSec security board is installed. • The IPSec function is enabled in the Local UI or remote UI. (It is disabled upon shipment from the factory. • When the PS unit is used, IP Sec board cannot be used simultaneously. (When the communication between Next iR machine and PS unit is encrypted, PS unit cannot receive signals.

IPSec Operating Conditions

115


On the next few pages, we will look at different ways to implement IPSec on the Next iRs. This example encrypts all print communications from a host computer with the IPSec settings.

Encrypt Print Communications

116


Here we Encrypt Send communications to the file server and host computer, but not print communications.

Encrypt Send Communications

117


FAX and Email transmissions are encrypted in this example.

Encrypt Fax & eMail Communications

118


IPSec has two modes of operation: One is the transport mode, and the other is the tunnel mode. In the transport mode, a 1-to-1 relationship is established between terminals, and only the data section excluding the IP header is authenticated and encrypted. The imageRUNNER Advance series only supports the Transport Operation mode of IPSec.

Modes of Operation

119


In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a secure cryptoprocessor that can store cryptographic keys that protect information, as well as the general name of implementations of that specification, often called the "TPM chip" which is located on the Main Controller PCB 1. The TPM chip generates and stores the encryption key and has the encryption calculation function for the public key.

TPM (Trusted Platform Module)

120


The TPM PCB protects the security information (password, certificate and encryption key) stored on the hard drive and in SRAM. To encrypt or decode the security information, the TPM key generated and stored in the chip is used. Therefore, even if the following should occur, the security information in the main body can be protected securely. If the hard drive or Main Controller PCB is stolen. If the System is breached through the network. The data will still be secure because of TPM.

TPM - Features

121


To enable this function, setting is required in Settings / Registration mode. Management Settings > Data Management > TPM Settings → ON (the default is OFF)

Enabling TPM

122


Security information such as password, certificate and the encryption key to be used for various applications is linked with the common key, which is encrypted and stored in the hard drive and SRAM. Without the common key, decoding is disabled. When the TPM setting is set to “ON”, the common key itself is encrypted. The common key is linked with the TPM key. Without the TPM key, decoding is disabled. This makes it very difficult to steal the hard drive and be able to read the data. The TPM PCB can be used on this machine only, once switched “ON” , so it cannot be used on any other machines or an E746 error occurs.

TPM Operation

123


The TPM PCB can be used on this machine only, once switched “ON” , so it cannot be used on any other machines or an E746 error occurs.

TPM Error

124


If one of the hard drive, main controller, or TPM board should fail it is possible to replace the part and restore TPM.

TPM Parts Failure

125


Caution: Be sure to instruct the following points to the user. Be sure to backup the TPM key immediately after turning it ON. Keep the password at the time of backup. Be sure not to lose the USB memory that has saved the backup file of TPM key. In the case of replacing the TPM PCB due to failure, it is necessary to restore the TPM key after replacement. Unless restoration is implemented, security information password, certificate and the encryption key cannot be used. If restore work could not be performed due to the loss of the USB memory, It is necessary to first execute [Initialize All Data / Settings] to enable the TPM feature again. This is due to security issue to keep the setup/register data unchanged.

TPM Procedure

126


Only USB memory is supported using FAT32 file system for saving the backup file of the TPM key. The Data size of this file is several MB. Be sure to connect only one USB memory device, otherwise, a message indicating a backup failure will be shown if performing backup while 2 or more USB memory devices are connected. This back up procedure can only be executed once.

TPM Back Up

127


The procedure to repair and restore TPM is, replace the defective part restore the TPM key from the back up. Now TPM will be enabled and function again.

TPM Restore

128


When TPM is enabled, it marries the Main controller, Hard Drive and the TPM board together. However, there are certain combinations of factors that will permit swapping out the TPM board on another machine. Here are the combinations. We will cover these more in the in-house training.

TPM Combinations

129


Remember that the Security on the imageRUNNER ADVANCE happen in many different forms. Document security with all the pdf security features like Encrypted PDF, User Signature PDF, Device Signature PDF, PDF/A-1b and Adobe Rights Management. These are all used to secure document. Then there is the digital security for data with encryption, IPSec, and TPM. Finally there is the physical security of the data with removable hard drives and TPM. You can see that the imageRUNNER ADVANCE series incorporates security at a level that can satisfy any customer’s needs.

Topic Summary

130






131


AMS

IPSec

Advanced Box

Document Scan Lock

1.Which imageRUNNER ADVANCE Security option can restrict users from making copies of a document embedded with password protection?

132


AMS

IPSec

Advanced Box

Document Scan Lock

2. Which imageRUNNER ADVANCE Security option is a protocol to protect data sent over the internet?

133



134


Welcome to Topic 7, “imageRUNNER Advance Essentials”

Topic 7: Essentials

Welcome to Topic 7, “imageRUNNER Advance

Essentials”

135


imageRUNNER Advance Essentials Software:

• Workflow Composer

• Desktop Communicator

• imageRUNNER Advance Tracker

• MEAP Software

• imageWare Document Server

In this topic, you will learn about the various software available in the imageRUNNER Advance Essentials package. The software is listed here: • Workflow Composer • Desktop Communicator • imageRUNNER Advance Tracker • MEAP Software • imageWare Document Server

Topic 7 Objectives

136


• Allows you to perform multiple tasks such as print, store, and email all from one button

• Series of complex tasks are registered as one button

Workflow composer is software that allows you to use the imageRUNNER Advance device to input, edit, and output documents all with a single button.

Workflow Composer

137


• Document Binder

• Annotation Editor

• Object Layout Editor

• Desktop Writer

The Desktop Communicator application includes separate components. The components are listed here: • Document Binder • Desktop’s Annotation Editor • Object Layout Editor • Desktop Writer

imageRUNNER ADVANCE Desktop

138


• Allows document compilation

• Allows editing on the fly

The Document Binder allows the combination of several documents into one main document. You can also edit on the fly by adding, editing, or deleting pages.

Document Binder

139


Helps make documents easier to follow by allowing text, stamp, and marker additions

The Annotation Editor helps clarify documents and makes them easier to follow by allowing text, stamp, and marker additions.

Annotation Editor

140


• Allows bulk editing of text and charts within pages

• Allows print setting preview of all print options

The Object Layout Editor allows text and charts within pages to be moved or deleted in block units. You can preview your document print settings such as paper size, layout, 1-sided or 2-sided, printing, staple, and hole punch settings. This helps to prevent printing errors.

Object Layout Editor

141


Allows importing of web pages and emails to the imageRUNNER Advance Desktop application.

Desktop Writer allows you to import web pages and emails directly into the imageRUNNER Advance Desktop application.

Desktop Writer

142


Displays a user message with usage history and paper consumption

Advance tracker manages usage of the imageRUNNER Advance device. Each user receives individual messages about their usage history and paper consumption.

imageRUNNER Advance Tracker

143


MEAP Connector for SMB, MEAP Connector for FTP, and MEAP Connector for SMB Indexing are all included. This software allows you to build a communication environment when you send scanned data to the server.

MEAP Software

144


The optional Imageware document server can also be used as document management server software in conjunction with imageRunner Advance desktop. This makes document sharing by multiple users a possibility.

imageWare Document Server Optional software that allows for multiple user document sharing

145


In this topic, you learned about the various software offered in the imageRUNNER Advance Essentials package. This software is listed here:

You learned about the various software offered in the imageRUNNER Advance Essentials package. The software is listed here:

• Workflow Composer

• Desktop Communicator

• imageRUNNER Advance Tracker

• MEAP Software

• imageWare Document Server

146


Topic 8 UGW (Universal Gateway)

Topic 8: UGW (Universal Gateway)

Topic 8 UGW (Universal Gateway)

147


After completing this topic, you will be able to perform the tasks listed here:

• Identify the UGW (Universal Gateway) features available for the imageRUNNER ADVANCE Systems Series

• Explain the functions of the UGW (Universal Gateway)

After completing this topic, you will be able to perform the tasks listed here: • Identify the UGW (Universal Gateway) features available for the imageRUNNER ADVANCE Systems Series • Explain the functions of the UGW (Universal Gateway)

Topic 8 Objectives

148


In this topic, we will provide you with an over view of Canon’s UGW (Universal Gateway) and how it is used. The UGW is the server that allows certain remote applications like eMaintenance, imageWARE Remote and imageRUNNER ADVANCE Tracker to communicate device specific information to Canon and Sales Companies.

UGW - Intro

149


Let’s start with eMaintenence. The goal of eMaintenence is to improve customer service while reducing service costs. eMaintenence uses the underlying technology of (embedded Remote Diagnostic System - eRDS) to capture device information and transmit such information to a Canon server via the Internet, where it is accessible by the service provider via a web interface the Universal Gateway, or UGW. Once activated, eRDS will submit both meter readings and service information to the UGW. However, depending on the business model selected by the Dealer/Service Provider, the UGW will allow for access of meter reading only or both meter reading and service information.

UGW -eMaintenence

150


The UGW can allow remote access to service mode information. This can alert the service technician to any problem before the service call. This will allow the technician to be better prepared for the call and bring any additional parts or tools thus preventing a call back to get parts or tools.

UGW – Service Mode Information

151


Here is a list of the data that can be displayed. As of this moment, you may only view the service mode data but not change it. Therefore, the Adjust mode can only be viewed to see the current settings.

UGW – Service Mode Display

152


The service browser can be used by the Service engineers to the view the service FAQ knowledgebase or to input the work descriptions in the database on the server by connecting to the UGW server using iR web browser function. When You use a service browser, the license of Web Access Software is not necessary.

UGW – Service Browser

153


As it stands today a when service technician completes a call they fill out a call report which is then manually entered into some form of tracking database. This information is used for service reports and inventory control.

UGW – Service Browser Reporting Today

154


The plan for the service browser is to provide a means to input service call information directly into the service browser, which can then be transmitted to the sales companies’ database system to be used for service reporting and auto inventory control.

UGW – Service Browser Reporting Future

155


Without UGW many times the technician would arrive on a call and not have the necessary parts or special tools to correct an issue without having to return to the office to pickup a part or special tool.

UGW – Call Back Prevention 1

156


With UGW the technician can look at the FAQ and service history along with any service mode alerts or errors. This will help them be better prepared to arrive on the call with the necessary parts or special tools to correct an issue.

UGW – Call Back Prevention 2

157


Remember that the UGW provides the gateway for the remote applications to communicate with the imageRUNNER ADVANCE devices. We will talk more about some of those applications in the next topic.

UGW – Additional Benefits

158

Topic 9 CDS (Content Delivery System) imageRUNNER Advance Systems

Topic 9: CDS (Content Delivery System)

Topic 9 CDS (Content Delivery System)

159


• Describe the CDS (Content Delivery System) available for the imageRUNNER ADVANCE Series

• Explain the functions of the CDS (Content Delivery System) for the imageRUNNER ADVANCE Series

After completing this topic, you will be able to perform the tasks listed here: CDS stand for Content Delivery System, from this point on we will refer to it as CDS only.

Topic 9 Objectives

160


CDS brings users the following 4 advantages:

• Improve Customer Service to field services

• Save field service costs

• Expand sales channels

• Reduce costs incurred from application sales and logistics

The CDS was developed with the purpose of expanding service business and consolidating the content (firmware & application) business infrastructure. CDS brings users the following 4 advantages. Improve CS to field services Save field service costs Expand sales channels Reduce costs incurred from application sales and logistics

CDS - Intro

161


CDS enables content such as firmware and applications to be distributed via the Internet.

CDS – Features

162


Firmware Distribution: With connection to the CDS, users can obtain firmware for the imageRUNNER ADVANCE-series devices distributed via the Internet. Particularly on devices linked to e-Maintenance with UGW, firmware can be updated remotely, which will slash costs incurred in field services.

Firmware Distribution

163


Application Distribution: With the License Management System (LMS), applications can be directly distributed from the CDS to imageRUNNER ADVANCE-series devices. This feature is available for both built-in applications (system options) and external applications (MEAP applications).

Application Distribution

164


For CDS-ebabled devices, service technicians can provide firmware distribution services in the following 4 methods.

Firmware Distribution Methods

165


UGW-linked Download and Update (Full-Remote Update) If the device is linked to the UGW and the distribution schedule and update setting are registered on the UGW in advance, full remote firmware update is available on an imageRUNNER ADVANCE-series device. Upon download from the CDS, the firmware is updated on the device.

Full-Remote Update

166


UGW-linked Download (Remote Distribution / Update) If the device is linked to the UGW and the distribution schedule is registered on the UGW in advance, firmware can be distributed to an imageRUNNER ADVANCE-series device before a service technician actually visits the customer site. This allows the service technician to update the firmware manually immediately after completing device inspection.

Remote Distribution / Update

167


Manual Download and Update (On-site Update via Service Mode) If an imageRUNNER ADVANCE-series device has a connection with the external network, a service technician can gain access to the CDS via Service mode to download and update the firmware. This allows the service technicians to update the firmware as needed at the customer‘s site without needing a computer/laptop.

On-site Update via Service Mode

168


If an imageRUNNER ADVANCE-series device does not have a connection with the external network or older models series are in use, the three methods described on the previous pages are not available for firmware distribution. Future firmware versions, however, will be distributed via CDS instead of conventional master CD distribution. These firmware versions can be downloaded from CDS using Web browsers on PCs and then updated using the SST as before.

Update via SST

169


Here you can see the practical benefits of how using the CDS for distribution can increase productivity and reduce service costs. To install a MEAP application by conventional means it meant that a technician was required as well as a customer visit. That took a total of 5 steps now if the CDS is used the technician is not required to make a customer visit and the steps are reduced to 2.

MEAP Distribution Flow

170


Just as with the MEAP, application install. Now using the CDS imageRUNNER options can be installed via remote. Again reducing the steps and not requiring the Technician’s time.

iR Option Update

171


We have talked about the CDS and the UGW and how those are on the sales company’s side of the distribution equation. Now we will look at the machine side of the equation with the updater. Updater is a MEAP application, which functions to provide network communication to the Content Delivery System. Because of the Updater application the CDS can then be used to remotely install firmware, MEAP applications or system options.

Updater Application

172


The following should be prepared before using Updater.

Device Preparation-Overview

173


The default setting of Sales Company's HQ should be changed before obtaining firmware distributed from the CDS. Unless the setting is changed properly, the desired firmware may not be able to be selected. Go to the following screen to change the setting of Sales Company's HQ. In addition, you must also enable the UGW link. Here you can see the service modes where these settings can be made.

Device Preparation-Service Mode

174


To allow users to install firmware using Updater, the setting of firmware installation should be set to ON for users in advance. You set this in level 1 service mode at the COPIER >OPTION >FNC-SW >CDS-FIRM. One is enabled and zero is not enabled. The same holds true for allowing the customer to install applications or not. You must enable the function in the service mode before the button will be displayed.

Enabling Update by User

175


NOTE: When a user changes the date/time setting on the device, the firmware distribution may not be performed as scheduled. When the firmware is updated, queued print jobs and others are cancelled.

Here are a couple of point to be aware of: When a user changes the date/time setting on the device, the firmware distribution may not be performed as scheduled. When the firmware is updated, queued print jobs and others are cancelled.

Point to Note

176


FAQ – Question about downgrading.

FAQ-1 Downgrade

177


FAQ – Question about firmware status.

FAQ-2 Firmware Status

178


FAQ – Question about Firmware download.

FAQ-3 Firmware Download

179


FAQ – Question about downloading.

FAQ-4 Download Cancel

180


FAQ – Question about download interruption.

FAQ-5 Download Interruption

181






182


UGW is the scheduling application and CDS is the application that runs the uploads/downloads.

CDS is the scheduling application and UGW is the application that runs the uploads/downloads

UGW is the application that downloads and CDS is the application that uploads software and firmware updates

CDS is the application that downloads and UGW is the application that uploads software and firmware updates

1. Which statement is true about CDS and UGW?

183



184

Appendix

185

Glossary

186

Term Explanation