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TRANSCRIPT
A new era of opportunity for Gov to innovate & Rebuild as Recovery from COVID-19
Technology Megatrends
Cloud SocialBig dataMobilityInternet of
Things Experience
ELEMENTS OF THE SMART GOV.Microsoft Services
Smart Citizen
Services
Smart Public
Safety Smart retailSmart
Tourism
Smart
buildings
Open data
Smart
Stadiums Smart traffic
Smart
parkingSmart
energy
Smart
education
Smart health
CAPABILITIES OF THE SMART GOV.Microsoft Services
Cross-agency, cross-
border collaboration
Citizen ID and
authentication
Service
requests
management
Integrating video, sensors, and data
Tracking Social
Sentiment
Omni-channel
service delivery
Correlating
and tracking
Visualizing, mapping,
and modellingSense-
making
Real-time
alerting
ML &
Prediction
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Engage your
Citizens
with connected
experiences
Empower your
Gov. Employees
to respond faster
to citizen needs
Optimize your
Gov. operations
and rapidly deliver
new services
Transform
your Gov.
to drive innovation
and growth
SMART GOV. TRANSFORMATION PILLARS to empowering Government and Citizens
Transform Gov
Government Trends – GovNext
➢ Multi channel access to government
services
➢ Digital identity and single interface
to access all public services anytime
and anywhere
➢ High speed data networks and
proliferation of smartphones
➢ Accessible and convenient intelligent
public transportation systems
➢ Participation in social and economic
development through social media
and crowdsourcing
➢ 24X7 public safety and emergency
services
➢ Connected, electronic and mobile
health services
➢ Smart distribution and billing of
utilities (electricity, water and fuel)
➢ Shared services and infrastructure
➢ New business model/ public private
partnership
➢ Advanced analytics for predictive and
preemptive improvement in service
delivery
➢ Real time emergency and disaster
response management
➢ Open “System of systems”
➢ Improve efficiency of government
operations and reduce costs
➢ Increase critical infrastructure
resilience
➢ Data sharing among administrative
bodies
➢ Real time dashboards and reporting
for analysis of administrative
functioning
➢ Unified services through an integrated
operations center
➢ Situational awareness through
cameras and sensors
➢ Real time status of resource
consumption through smart utility
(electricity, water and waste)
management solutions
➢ Quantifiable and measurable response
time and performance standards
➢ Improve collaboration and efficiency
through productivity tools
➢ Actionable insights from the real time
data collection and analysis tools
➢ Coordinated and informed decision
making
➢ Service SLA and performance
monitoring
➢ Knowledge sharing and continuous
learning & development
➢ Anytime, anywhere access to work
portal through secure channels
➢ Real time response to citizen
grievances through 24X7 online
portal
➢ Virtual citizen services through bots
and artificial intelligence etc.
Engage CitizensEmpower
Gov Officials
Optimize Gov
Operations
Systems of Intelligence
Digital Transformation
Traditional Gov. vs GovNext
General
AdministrationPublic Safety
Urban
InfrastructureEnvironment
and Utilities
Social
DevelopmentCitizen Health
• Economic and Social
Policy Formulation
• Citizen service
delivery and
governance
• Law enforcement
• Emergency response
management
• Disaster management
• Public and private
transportation
management
• Infrastructure
development
• Industrial development
• Energy (Electricity,
water and natural gas)
utilization monitoring
and billing
• Resource
conservation
• Create Education
policies and standards
• Student welfare
planning and
management
• Citizen health and
care services
• Construction,
management and
licensing of hospitals
Digital CitySafe
Community
Intelligent
TransportationSmart
Education
Healthier
GovSustainable
Gov
IOT Open Data AnalyticsShared
ServicesCloud Mobility
Trad
itio
nal G
ov
Go
vN
ext
• E-Government and m-
Government
• Multi channel citizen
engagement
• Crowdsourcing and
social media
communication
• Integrated command
and control
operations
• Real time situational
Awareness
• Crime hotspot
mapping and
predictive policing
• Intelligent traffic
management system
• Automated toll and
Fare Management
• Smart parking
solutions
• Smart grids and meters
• Digital water and waste
management solutions
• Intelligent energy storage
• Building automation
• Seamless broadband and
network connectivity
Enabling
Technologies
• Preventive healthcare
• eHealth and mHealth
services
• Use of connected
devices/ wearables for
remote health
monitoring
• BI for Student and teacher
performance monitoring
• Predictive analytics for
students academic
performance prediction
• Distance learning and
virtual classrooms
Smart Gov. Solution
Sustainable Gov.
Energy & Water
• Smart grids
• Energy management and analytics
• Water and wastewater management
• Carbon management
Buildings, Infrastructure,
Planning
• Smart buildings
• Street lighting
• Waste management
• Parcel, zoning, and land use
Digital Ready Gov.
Government admin• Tax and revenue
• Resident sentiment analysis
• Document and records management
• Virtual town hall
• Open data
• People and business services
• Gov. financial management
• Gov. dashboard
• Grants management
Tourism, Recreation Culture
• Mobile tourism apps
• Tourism Portals
• Destination management systems
Safer Community
Public Safety & Justice• Command and control
• Video Management
• Neighborhood management
• Emergency management
• Intelligence and analysis
• Court and judicial management
• Prison and offender management Educated
Community
Education• Devices, mobility, and
apps for learning
• Education analytics and research
• School and campus administration
• Learning systems
Healthier & Educated Comm.
Health & Social Services• Population health
management
• Remote monitoring and preventive care
• Virtual health
Trusted Cloud Platform Cloud + Productivity + Windows & Devices + Security & Privacy
Intelligent Transport Gov.
Transport• Traffic Management
• Asset and Fleet Management
• Toll and fare management
• Transportation safety
• Operations management
• Parking Management
• eTicketing (Intelligent Traffic Valuation Management)
Smart Gov Architecture Foundation Components
1. Connectivity
Infrastructure
2. Sensors and Connected
Devices
3. Integrated Operations
and Control Centre
4. Communication
Interfaces
✓ Broadband Internet networks (fixed and/or mobile) to send and receive data.
✓ Communication infrastructure can be a combination of different data network
technologies using cable transmission, optical fiber, and wireless networks (Wi-Fi, 3G, 4G,
or radio).
✓ To capture information from the environment and send them through the networks to
command and control centers, covering different thematic areas such as traffic,
safety/security, assistance to the population, emergency situations, and natural disaster
alerts.
✓ As per study by Cisco, number of connected objects is to reach 50 billion by 2020.
✓ Equipped with computers and software applications that receive, process, and analyze the
data sent by the sensors, provide monitoring and display panels, manage devices remotely,
and distribute information to departments, institutions, and the population.
✓ Facilitates predictive analysis from the confrontation and analysis of a large amount of data
(Big Data) in real time with historical data.
✓ Services, web portal, mobile applications to send and receive information from people
and companies
✓ Essential to access Open Data platforms and e-government that favor participatory
management and the transparency of the public structure
Pri
ori
ty
Using a construction analogy, in the setup of a Smart City, data networks and sensors are the foundation upon which the whole
structure will rest.
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