image deposit direct: user guide web client deposit direct: user guide web cli ent image deposit...
TRANSCRIPT
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
I M A G E D E P O S I T D I R E C T : U S E R G U I D E W E B C L I E N T
Step-by-step instructions on how to use Image Deposit Direct
2015
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
Disclaimer This presentation was prepared exclusively for the benefit and internal use of the J.P. Morgan client to whom it is directly addressed and delivered (including such client’s subsidiaries, the “Company”) in order to assist the Company in evaluating, on a preliminary basis, certain products or services that may be provided by J.P. Morgan. This presentation contains information which is confidential and proprietary to J.P. Morgan, which may only be used in order to evaluate the products and services described herein and may not be disclosed to any other person. In preparing this presentation, we have relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources or which was provided to us by or on behalf of the Company or which was otherwise reviewed by us. This presentation is for discussion purposes only and is incomplete without reference to, and should be viewed solely in conjunction with, the oral briefing provided by J.P. Morgan. Neither this presentation nor any of its contents may be used for any other purpose without the prior written consent of J.P. Morgan. J.P. Morgan makes no representations as to the legal, regulatory, tax or accounting implications of the matters referred to in this presentation. Notwithstanding anything in this presentation to the contrary, the statements in this presentation are not intended to be legally binding. Any products, services, terms or other matters described in this presentation (other than in respect of confidentiality) are subject to the terms of separate legally binding documentation and/or are subject to change without notice. Neither J.P. Morgan nor any of its directors, officers, employees or agents shall incur any responsibility or liability whatsoever to the Company or any other party in respect of the contents of this presentation or any matters referred to in, or discussed as a result of, this document. J.P. Morgan is a marketing name for the Treasury Services businesses of JPMorgan Chase Bank, N.A. and its subsidiaries worldwide. J.P. Morgan is licensed under U.S. Pat Nos. 5,910,988 and 6,032,137. © 2015 JPMorgan Chase & Co. All rights reserved
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
Table of contents
1. Image Deposit Direct Overview ........................................................................... 1
2. How to Log in to the Website .............................................................................. 2
3. How to Create a Deposit ...................................................................................... 4
Prepare checks for scanning 4 Scan Items 4 Key Data 9 Balance Batches 12 Balancing Tips 13 Approve Batches 14 Reprint Batch List from Approve Batches 17
4. How to Confirm Deposit ..................................................................................... 18
Confirm Deposit Acceptance 18
5. End of Day Wrap Up ........................................................................................... 19
Confirm All Batches are Processed 19 Confirm All Batches are Accepted 19
6. How to Resolve Errors ....................................................................................... 20
MICR Line Verification Reference 20 How to Find the MICR Line Correction Chart in Help 20 MICR Line Error Correction 21 Piggyback (Overlapping) Items 22 Duplicate Detected 24 Void a Check 25 Reprocess a Void a Check 29 Reopen a Batch for Additional Scanning 29 Cancel a Batch 30 Non-Conforming Images 32
7. How to Search for an Image – Enhanced Research Tool ................................ 33
Search Tab Inquiries 33 View Search Results (Default output) 36 Selected Output Columns 37 Change Output Fields 41 View Search Results (with Deposit or Batch Output columns selected) 42 Advanced Search Tab Inquiries 43
8. How to Access ITMS Reports ............................................................................ 46
Generating Reports 46 Downloading Reports 47 All Items Report 48 Settlement Summary by Location (or by Account) 50
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
9. How to Manage User Accounts ......................................................................... 51
Quick Reference for User Accounts 53
10. How to Exit the Program .................................................................................... 55
11. Technical Support .............................................................................................. 56
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
1
1. Image Deposit Direct Overview Image Deposit Direct (IDD) is the bank's remote deposit solution. IDD is an end-to-end hardware, software and processing solution for eliminating most paper check payments at branch locations, drop boxes, and internal retail and consumer lockboxes. JPMorgan Chase's technology enables clients to scan their checks, securely store them at a web-accessible archive, convert consumer checks into ACH transactions, and submit the images to JPMC processing centers for deposit and clearing.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
2
2. How to Log in to the Website 1. Navigate to the web address: https://www.itms-online.com
2. Log in using your assigned User ID and the password.
3. Click Login.
The Startup screen should display (below is the Security Administrator view).
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
3
NOTE: If there is user inactivity, the system will prompt the user to remain active. To continue the session, respond to the prompt by selecting Continue. Otherwise, the user will be automatically logged off the system.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
4
3. How to Create a Deposit
Prepare checks for scanning 1. Endorse checks according to your company’s procedures.
2. Arrange checks with small checks at the beginning of the bundle and large checks at the end of the bundle to minimize paper jams.
3. Calculate the total and item count of all checks to be included in the deposit and then calculate the total again to confirm the accuracy. If the two separate calculates are not equal, compare the check amounts on each list.
When you find a discrepancy, locate the check in your batch to determine which amount is the correct amount.
NOTE: This is your Batch Total (also note item count). Limit batches to 150-200 checks to ease balancing and research.
4. Fan the checks to minimize static and ensure none are stuck together.
5. Tap the bundle of checks on a flat surface to square up the leading edges (with checks facing you, the right and bottom edges should be even).
6. Carefully place checks in scanner hopper.
NOTE: On the Panini VisionX scanner model, load the checks with the back of the check against
the blue slider. On the Panini I:Deal scanner, load the check face up with the bottom of the check toward
the right. On the Epson scanner model, load the checks on the short tray with the back of the check
facing the decal plate on the scanner. Insert checks until there is a slight resistance, and then pull them back a fraction of an inch.
.
7. Extend the scanner’s catch tray to position it to catch the checks (Panini scanner only).
NOTE: On the Panini scanner model, the catch tray is opposite the blue fin pressure plate and to
the left of the feeder tray. On the Epson scanner model, the catch tray is to the left of the feeder tray.
Scan Items 1. Click the Deposit tab.
The Deposit > Batch Status screen displays.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
5
NOTE: The Batch Status screen lets you know what you have active in each module for the create deposit process: Scan Items, Key Data, Balance Batches, Approve Batches. You can filter the view by location by selecting the desired location from the drop down list.
2. Click Scan Items.
The Deposit > Scan Items window displays.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
6
3. Select the appropriate location from the drop down list.
4. Select the appropriate account from the drop down list.
5. Click Scan.
The Deposit > Scan Items (Batch Keying) > Batch Parameters screen displays.
Based on your company setup instructions, please contact your company security
administrator or representative for instructions. You may or may not see the prompt for Batch Control No. Please contact your company representative for direction on what to enter for the Batch Control No. field.
6. Type the Batch Total in the Batch Control Total field and click Scan. The decimal point is optional. The following are examples of ways to key in dollar amounts:
– To key $200.00, type “200.00” or “20000” – To key $4.00, type “4.00” or “400”
The scanner activates and scans the checks. The Scanning Progress dialog box displays.
NOTE: The Scanning Progress dialog box reports the progress of the scanned batch providing the number of checks captured. When scanning is complete, the scanned documents should match the item count noted when preparing the batch.
The following dialog box displays when scanning is complete.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
7
If… Then…
All checks have been scanned, No action is required as Scanning completed is the default.
The Next Action dialog box displays.
If additional checks need to be included in the current batch,
Click Resume scanning.
7. Click OK or press Enter to close the Continue Scanning Options dialog box. The following dialog box displays when scanning is complete.
If there are any check amounts not read by the scanner… If… Then click… Additional checks for this batch are anticipated,
Leave batch open for additional items.
Processing the batch must be suspended temporarily,
Close batch.
All checks for the batch have been scanned and are ready for data entry,
Close batch and proceed to Key Data. (default)
Discontinue batch, Cancel Batch.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
8
If all check amounts read, but batch total does not match the total of the checks read… If… Then click… Additional checks for this batch are anticipated,
Leave batch open for additional items.
Processing the batch must be suspended temporarily,
Close batch.
All checks for the batch have been scanned and are ready for data entry,
Close batch and proceed to Balance Batches. (default)
Discontinue batch, Cancel Batch.
If all check amounts read and batch is in balance… If… Then click… Additional checks for this batch are anticipated,
Leave batch open for additional items.
Processing the batch must be suspended temporarily,
Close batch.
All checks for the batch have been scanned and are ready for data entry,
Close batch and proceed to Approve Batches. (default)
Discontinue batch, Cancel Batch. Click OK or press Enter to continue.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
9
8. Confirm that the location and the account are correctly displayed.
9. Click OK to finish closing the batch. Interpret the Processing Mode above as:
– PNP = Person Not Present – PP = Person Present
NOTE: Common exception conditions that could occur during scanning include MICR errors, Duplicate detected, and Piggyback items.
Key Data When the batch is closed, the batch moves to the Key Data module and the Deposit > Key Data > Data Entry window displays. Only checks not read by the scanner are presented for data entry in Key Data.
NOTE: If Close Batch or Leave Batch Open for additional items was selected in the Batch Options dialog box, you can access the Key Data module from the Deposit Main screen:
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
10
1. Verify that the amount in the amount field matches the check amount. Only numbers and decipmal points are permitted in the Amount field. If any character other
than a number or decimal is typed, the entry will turn red. Make sure amounts are keyed from the image on the screen – NOT the paper documents!
NOTE: Remember, only checks not read by the scanner are presented for data entry in Key Data,
but you can choose to view all checks in the batch by selecting the Show Auto Complete option:
There are many image options on the tool bar:
If your company has requested the optional remittance field, your key data screen will include the field to key remittance data. Additional fields are available if requested:
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
11
2. Type your unique remittance number/identifier in the Remittance field. Type only numbers and letters in this field. Special characters or spaces are not permitted.
Maximum number of characters is 22. If any character other than a number or decimal is typed, the entry will turn red.
3. Click Submit Data (or press Enter) to display the next check. Click Exit only to suspend the keying process. You will be able to resume keying from the
Batch Status screen by clicking Key Data and double-click the batch.
4. After all checks have been verified and keyed, the following dialog box displays.
If the batch is in balance… If… Then click… Additional batches require keying, Show batches available for keying.
(Display a list of batches from which to select.) Additional batches require keying, Key next available batch.
(Displays the next available batch.) Keying is complete and the balance is in balance,
Batch is in balance. Proceed to Approve Batches. (Displays the Approve Batches screen.)
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
12
If the batch is not in balance… If… Then click… Additional batches require keying, Show batches available for keying.
(Display a list of batches from which to select.) Additional batches require keying, Key next available batch.
(Displays the next available batch.) If keying is complete, but the batch is OUT of balance,
Batch needs balancing. Close batch and proceed to Balance Batches. (Displays the Balance Batch screen.)
5. Click the appropriate button as outlined above and click OK.
Balance Batches When the Key data is completed for a batch and the batch is out of balance (check total does not equal batch total entered), the batch moves to the Balance Batches module.
NOTE: If you closed the batch without balancing, you can access the Balance Batch module from the Deposit > Batch Status screen (double click on batch to open it):
NOTE: To ease balancing, please have your correct check listing (calculator tape or spreadsheet used to calculate the batch) available for reference.
In Deposit > Balance batches > Batch Balancing, verify Batch Control Total to calculated total. If the batch total is incorrect, re-key for the correct amount.
Each time a correction is entered, the List Total updates.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
13
1. Click on to view the first item in the Check Amount List and verify the check amount to the amount of the Check image. If the check amount does not match the displayed image, correct the check amount and select the next item in the check amount list until all checks in the batch have been reviewed.
2. After all corrections have been made, compare the list total to the batch total.
If the list total… Then… Matches the Batch Control Total, Click Save to continue the Batch process. Does NOT match the Batch Control Total, See table below.
Balancing Tips If… A possible error is… A possible solution is…
List Total < Batch Control Total
Check is missing from List Total. Compare your tape or spreadsheet to item list on screen. For any discrepancies, view the three items on the screen before and after the missing item to confirm that they have the correct amount. This is to ensure that the missing suspect is truly missing and not piggybacking with another
If the check is truly missing and needs to be scanned, reopen the batch to add the item to the batch.
If the check piggybacked with another item, void the image containing both (or more) images. Reopen the batch to scan all affected checks to the batch.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
14
item or scanned in with an incorrect amount.
Check was captured for a lesser amount than listed on the batch calculation tape.
Verify that the image of the item was captured for the wrong amount. Correct the check amount and select Save.
List Total > Batch Control Total
Check was scanned but not included in the Batch Control Total
Void the check and then scan in a separate (or different) batch.
Check was captured for a greater amount than listed on the batch calculation.
Verify that the item image was captured for the wrong amount. Correct the check amount and select Save.
Sample Piggyback Item:
This (or any overlap of items) should always be deleted and both items rescanned!
Approve Batches After the batch has been balanced, it then moves to the Approve Batches module.
NOTE: If you closed the balanced batch without approving, you can access the Approve Batches module from the Deposit > Batch Status screen:
The following Batch Approval screen displays.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
15
If all batches displayed in the list are accurate and ready for Deposit, click the Deposit box
in the header row to select all batches.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
16
1. Click the batch level box or all batches for the batch(es) to be approved.
2. Click Submit for Deposit at the bottom of the screen.
3. Click OK to continue.
The Batch List displays.
4. Print the Batch List by clicking the print icon in the tool bar. – This function requires Flash player. If Flash player is not already installed on the
workstation, the user will need to be logged in with administrative rights for the first time the Batch List is generated.
The standard Windows Print Manager window displays when the installation is complete.
5. Print the document to retain for your records and close the batch window.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
17
Reprint Batch List from Approve Batches The Batch List is available for fourteen days for reprint.
1. From the Batch Status Screen, select Approve Batches module.
2. Select Deposit History tab.
3. Expand date to display deposits.
4. Select batch (indicated with bold line surrounding batch).
5. Select option to Print Batch List.
The Batch List displays.
6. Print the Batch List by clicking the printer icon at the top left of the screen.
The standard Windows Print Manager window displays.
7. Click OK to print the Batch List and close the batch.
8. Print the document to retain for your records and close the batch list window.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
18
4. How to Confirm Deposit
Confirm Deposit Acceptance After the batch has been submitted, it then moves tot eh Deposit History of the Approve Batches module.
NOTE: If you exited the Approve batches module, you can access the Approve Batches module from the Create Deposit main screen:
1. Select the Deposit History tab.
A list of batches, in the various stages of approval, will display.
WAITING = Deposit not yet sent
SENT = Sent to J.P. Morgan and pending acceptance
ACCEPTED = J.P. Morgan has received the deposit and will process
IMPORTANT: All deposits* (batches) ACCEPTED prior to 10:00pm ET will treated as current day business and included in one deposit total for the day.
*IDD with ACH deposits ACCEPTED prior to 7:00pm ET settle as next day business.
NOTE: You can click the Refresh button at the top right of the deposit history to view the most
current status of all batches.
It may take up to 45 minutes after the batch is submitted for deposit for it to reflect the
ACCEPTED status. If a batch has not updated to ACCEPTED within 45 minutes of submitting it for deposit,
please call our Technical Solutions Group to report the issue: 1-866-619-3060.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
19
5. End of Day Wrap Up
Confirm All Batches are Processed IMPORTANT: Review the Batch Status screen at the end of each processing day to ensure there are no unprocessed batches (all modules should reflect zero in Scan Items, Key Data, Balance Batches and Approve Batches categories). All scanned items should be submitted for deposit or voided each day.
IMPORTANT: You will also be alerted of unfinished batches by a message at the top of the Deposit > Batch Status screen.
You can filter the view by location by selecting the desired location from the drop down list.
Confirm All Batches are Accepted IMPORTANT: Review the Deposit History tab at the end of each processing day to ensure there are no Waiting or Sent status batches (all batches should reflect Accepted status).
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
20
6. How to Resolve Errors
MICR Line Verification Reference IDD runs a codeline verification test on every scanned check document. The test rejects codelines that:
Do not contain all required fields – Routing, On Us, Serial, Amount
Exception Reason:
Contains an unexpected On Us format
Exception Reason:
Contains an empty transit or account number
Contains an On Us field whose length exceeds 20 characters
Exception Reason:
Contains Transit numbers that are not 9 digits or 4-4 digits in length
Exception Reason:
Contains a Transit number whose last digit does not pass the ABA Routing Number
verification test
Exception Reason:
How to Find the MICR Line Correction Chart in Help
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
21
Letters or symbols can be selected to repair these symbols when performing MICR correction.
MICR Line Error Correction MICR line errors display immediately following scanning.
When a MICR Line error displays (as shown above):
1. Click the pencil Edit icon.
2. Position the cursor at question marks indicated in the Enter check data field.
3. Type the correction (use tool at the bottom of the screen to insert MICR symbols or use the corresponding letters as indicated) in the Enter check data field.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
22
If the signature or a small tear causes a MICR line error, the codeline can be corrected and the check can be accepted.
4. Click Submit Changes.
If you cannot repair the codeline and select Reject Check, the item is removed from the deposit. If attempts to rescan the check fail, please contact our Technical Solutions Group for assistance at 1-866-619-3060.
Piggyback (Overlapping) Items Piggyback or overlapping item images occur when two or more checks process through the scanner at the same time. No matter how much overlap occurs or in which function it is discovered (scanning, keying, balancing, approve batches), the item should be rejected or voided:
Piggyback identified during scanning – select Reject check
Piggyback identified during key data – select Void Trans
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
23
Piggyback identified during Balance batches – select Void Transaction
Please refer to the following table for Action/Resolution for Piggyback items.
Module Action Resolution
Scan Items Select option to reject check
Prepare removed checks for scanning. Load them in the scanner hopper.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
24
Locate and physically remove all checks involved in the piggyback from the batch
From Batch status dialog, select the option to resume scanning.
Key Data Select option to void the transaction
Locate and physically
remove all checks involved in the piggyback from the batch
Select Reopen batch and prepare checks for scanning. Load them in the scanner hopper.
From Batch status dialog, select option to Add to Existing Batch.
Balance Batches Select option to void the transaction
Locate and physically
remove all checks involved in the piggyback from the batch
Select Reopen batch and prepare checks for scanning. Load them in the scanner hopper.
From Batch status dialog, select option to Add to Existing Batch.
Approve Batches Select option to void the transaction
Locate and physically
remove all checks involved in the piggyback from the batch
Select Reopen batch and prepare checks for scanning. Load them in the scanner hopper.
From Batch status dialog, select option to Add to Existing Batch.
Duplicate Detected This condition occurs during check scanning when the software detects a duplicate scan line (same transit number account number, and check number). It is important that you review the items carefully to ensure that you do not process your customer’s check twice. It will cause your customer to be charged twice (or more) for the same check and will eventually result in a debit to your account for the amount of the subsequent presentment(s).
When a check is suspected of being a duplicate, the system provides you with an image and information on the current item, along with an image and information regarding the previous presentment:
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
25
In most cases, you should CANCEL the transaction. If you notice that any of the MICR information is incorrect, causing the item to be flagged as a duplicate in error, you can EDIT MICR to correct the information.
If the MICR information is incorrect on the bottom check (Duplicate Check) and the check has not been submitted for deposit, you should select CANCEL. Then locate the check using the batch information provided and void the check. You should then be allowed to safely reintroduce both checks to the payment stream (Reprocess both items).
NOTE: There is a security role that can be assigned to prohibit operators from overriding a duplicate detection warning – see How to Manage User Accounts
Void a Check This procedure is initiated from any of the modules (Scan items, Key data, Balance batches, Approve batches) prior to the batch being submitted for deposit.
Reasons to void a check:
1. Piggyback check
2. Duplicate check
3. Check scanned in error
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
26
Void (Reject check) item from Scan Items Module
1. Create Deposit from MICR correction check data misread screen. Select Reject Check.
If all checks have scanned and there are no other MICR or other scanning errors, the following dialog box displays:
Complete actions to complete batch scanning according to instructions provided in Scan Items section. When batch is closed, the following window appears for items rejected during scanning:
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
27
Void Item from Key Data Module
1. From the Create Deposit/Key Data screen, select Void Transaction.
2. Select OK.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
28
Void Item from Balance Batches Module
1. From the Create Deposit/Balance batches screen, select Void Transaction.
2. Select OK.
Void Item from Approve Batches Module
1. From the Create Deposit/Balance batches screen, select item to delete and select Void Transaction.
Multiple items can be selected before invoking the Void Transaction action.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
29
2. Select OK.
3. Select OK to continue.
Reprocess a Void a Check If a check has been voided and needs to be rescanned, there are two options:
1. Reopen a batch and rescan the item in the same batch (see procedures to reopen batch for additional scanning).
2. Scan item in a new batch.
Reopen a Batch for Additional Scanning If a batch has been closed for scanning but not yet submitted for deposit and it is determined that additional checks need to be added to the batch, Reopen can be selected from Key Data, Balance batches or Approve batches modules:
1. Prepare check(s) for scanning.
2. From Key Data and Balance Batches modules, access the desired batch in the module select Reopen.
3. Create Deposit/Scan Items Batch list screen displays. Select Done.
4. Create Deposit/Scan Items screen displays. Select appropriate Location and Account and then select Scan Items.
5. Select Add to existing batch (or Close and start new batch).
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
30
6. The scanner activates and scans the check(s).
NOTE: It is not required that you reopen a batch to scan additional checks. You can scan them in a separate batch OR include them in a batch not yet started.
Cancel a Batch This procedure can be initiated from any of the modules (Key data, Balance batches, Approve batches) prior to the batch being submitted for deposit.
1. Determine that you need to cancel a batch that has been scanned, but not yet submitted for deposit.
2. Place any check backwards in the scanner hopper.
3. From Key Data, Balance Batches, or Approve batches modules, access the desired batch in the module select Reopen.
4. Create Deposit/Scan Items Batch list screen displays. Select Exit.
5. Create Deposit/Scan Items screen displays. Select the appropriate Location and Account and then select Scan Items.
6. Select Add to existing batch (or Close and start new batch).
7. The scanner activates and scans the check(s).
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
31
NOTE: Because the check went through the scanner backwards, this will result in the prompt for a MICR Correction Check Data Misread.
8. Select Option to Reject Check.
9. Select Scanning completed and click OK.
10. Select Cancel Batch.
Create Deposit/Scan Items screen displays and batch has been cancelled.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
32
Non-Conforming Images Non-Conforming Image (NCI) occurs when a check completes the scanning process and is successfully submitted for deposit but is later rejected due to a MICR or image quality failure (usually Piggyback items or MICR codeline mismatch). These appear as debits to the depositing account with the description TRS Ineligible Item/Image and you will receive an email notification of the failure with instructions on how to resolve it:
If you receive the debit but do not receive the email notification, please contact your Account representative at 1-800-395-0010.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
33
7. How to Search for an Image – Enhanced Research Tool NOTE: This process can be completed from any high-speed Internet connection anywhere with Internet Explorer and with the installed Adobe Flash player.
This product enables you to research images for up to 25 months.
The Search screen displays.
Search Tab Inquiries
From the Search tab, type search criteria into the appropriate fields.
NOTE: You can expand the search field section(s) to enter your search criterion: Primary Search Fields – Capture Date, IRN, Check Date, Check # Payor Search Fields – Payor Name, Remittance No. MICR Search Fields – Bank #, Account # (check)
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
34
Primary Search Fields
Search Field Type of Search Comments
Capture Date Date Range (Exact Match, Between, or Greater Than)
Between search type includes first and last dates entered
Dates entered must not exceed a 90-day span
IRN Exact Match or Like Like allows you to use wildcard support The “%” wildcard represents a sequence
of characters. For example, to search for an account number starting with 8, enter “8%”.
The “_” wildcard represents a single character. To search for an account number in the form of 302x, enter the value “302_”.
Check Amount Exact Match, Between, Greater Than, or Less Than
Check # Exact Match
Payor Search Fields (only available with Remittance data entry)
Search Field Type of Search Comments
Payor Name Exact Match
Remittance No Exact Match
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
35
MICR Search Fields
Search Field Type of Search Comments
Bank # Exact Match
Account # Exact Match or Like Like allows you to use wildcard support The “%” wildcard represents a sequence
of characters. For example, to search for an account number starting with 8, enter “8%”.
The “_” wildcard represents a single character. To search for an account number in the form of 302x, enter the value “302_”.
NOTE: You can limit your search to a specific location/account or other level of your structure. You can choose to define which output fields appear in your search results. Searches are limited to 10,000 results. If your search exceeds 10,000 results, you will see
the first 10,000 results and a message that tells you that there are more than 10,000 results.
Non-checks and associated items are automatically included in all searches.
1. Select a location or account for your search.
2. Click Research, and then select the Search tab.
3. Select a search parameter and enter a search value.
4. Select the output columns that will appear in your search results.
5. Click Search.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
36
View Search Results (Default output)
1) Items Found: Total number of items found in the search and the time, in milliseconds (ms), that it took t get the search results
2) Page Navigation: Mode selection by Page or All, First, Previous, Next or Last page options
3) Item Details: Includes item details selected as output. Click on any item for image view
4) Image Toolbar:
5) Check Image: Displayed by selecting line item in item details section
6) New Query: Displays screen to start a new search
7) Distribute: Not available
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
37
Selected Output Columns NOTE: The default search results include a number of fields. You have the option to exclude any available fields or include additional information related to your search
Default Output Fields
.
Optional Deposit Fields
Output Field Description
Deposit Control Number (DCN)
An identified that is automatically generated and assigned to each batch.
Deposit Control Total (DCT) The total dollar amount of items in a batch.
Deposit Create Date Date that the deposit was created, formatted MM/DD/YYYY
Deposit Create Time Time that the deposit was created, formatted HH:MM:SS
Optional Batch Fields
Output Field Description
Batch Control Number (BCN) An identified that is automatically generated and assigned to each batch.
Batch Control Total (BCT) The total dollar amount of items in a batch.
Batch Close Date Date that the batch was closed, formatted MM/DD/YYYY
Batch Close Time Time that the batch was closed, formatted HH:MM:SS
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
38
Check Fields
NOTE: Default fields indicated by *
Output Field Description IRN Item reference number SeqNum This value indicates the item’s position in the transaction Capture Date The date that the item was scanned. Format MM/DD/YYYY Capture Time The time that the item was scanned. Format HH:MM:SS Merchant Not applicable for web client Bank # A number that identifies the financial institution that issued the check. Account # A number that identifies a specific account from the financial
institution that issued the check Check # A number that identifies a specific check from an account at a
financial institution Check Amount Dollar amount of the check. SEC Code Standard Entry Code. Indicates how the item was scanned, either
POP (Point of Purchase) or BOC (Back Office Capture). Swapped RT Not Applicable Swapped Account Not Applicable Endpoint The destination for checks, either IRD, OPD, or ACH Return Status Not Applicable Remittance No Remittance No is the default label for this field but the label may
change to reflect custom forms User Fields 1-10 Additional data fields defined in custom forms
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
39
Remittance Fields
NOTE: Default fields indicated by *
Output Field Description IRN Item reference number SeqNum This value indicates the item’s position in the transaction Capture Date The date that the item was scanned. Format MM/DD/YYYY Capture Time The time that the item was scanned. Format HH:MM:SS Merchant Not applicable for web client Secondary ID An alternate identifier for the payor (if applicable) User Fields 1-10 Additional data fields defined in custom forms
General Fields
NOTE: Default fields indicated by *
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
40
Output Field Description IRN Item reference number SeqNum This value indicates the item’s position in the transaction Capture Date The date that the item was scanned. Format MM/DD/YYYY Capture Time The time that the item was scanned. Format HH:MM:SS User Fields 1-10 Additional data fields defined in custom forms
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
41
Change Output Fields 1. On the main Search screen, select Change.
2. Select the appropriate output fields and select OK.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
42
View Search Results (with Deposit or Batch Output columns selected)
1) Deposit Details: Includes selected deposit output columns
2) Batch Details: Includes selected batch output columns
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
43
Advanced Search Tab Inquiries
From the Advanced Search tab, type search criteria into the appropriate field.
NOTE: You can expand the search field section(s) to enter your search criterion: Primary Search Fields – Capture Date, IRN, Check Amount, Check #, Bank #, Account #,
Insert Time (Include non-checks, Include associates) Secondary Search Fields – DCN, BCN, Scanner Serial Number, Merchant, Payor Name Advanced Search Fields – Remittance No
Primary Search Fields
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
44
Search Field Type of Search Comments
Capture Date Date Range (Exact Match, Between, or Greater Than)
Between search type includes first and last dates entered
Dates entered must not exceed a 90-day span
IRN Exact Match or Like Like allows you to use wildcard support The “%” wildcard represents a sequence
of characters. For example, to search for an account number starting with 8, enter “8%”.
The “_” wildcard represents a single character. To search for an account number in the form of 302x, enter the value “302_”.
Check Amount Exact Match, Between, Greater Than, or Less Than
Check # Exact Match
Account # Exact Match or Like Like allows you to use wildcard support The “%” wildcard represents a sequence
of characters. For example, to search for an account number starting with 8, enter “8%”.
The “_” wildcard represents a single character. To search for an account number in the form of 302x, enter the value “302_”.
Insert Time Date that the deposit was archived
Date Range, Exact Match, Between, or Greater THan
Include non-checks
Not applicable When this option is selected, non-check items, such as remits, are included in the search results
Include associates
Not applicable Associates are items that are part of the same transaction as the items that fit the search criteria
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
45
Secondary Search Fields
Search Field Type of Search Comments
Deposit Control Number (DCN)
Exact Match
Batch Control Number (BCN)
Exact Match
Scanner serial number
Exact Match A unique identifier that is assigned to each scanner by the scanner’s manufacturer
Merchant Not applicable for web client
Payor Name Exact Match
Advanced Search Fields
Search Field Type of Search Comments
Remittance No Exact Match Remittance No is the default label for this field but the label may change to reflect custom forms
NOTE: Subsequent activities related to Perform Search, View Search Results, Selected Output Columns, Change Output fields are the same as for the previous Search tab.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
46
8. How to Access ITMS Reports NOTE: This process can be completed from any high-speed Internet connection anywhere with Internet Explorer. You may be prompted to provide dates or other information required to generate the report. Where date range selection is an option, you can generate reports for a range of up to 35 days. The report data is available for 25 months.
Generating Reports 1. From the Main screen, select Report tab.
2. Select Report and then click Next.
3. Select the desired parameters fort he report selected and click Next.
NOTE: Date selections are entered in format MM/DD/YYYY or by using the date picker.
The report generates.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
47
Downloading Reports NOTE: After you generate a report, you can download it in one or more formats, depending on what formats are available for that report.
1. Select the appropriate file format from the list.
The Report Dowload dialog box displays.
2. Click OK to proceed or Cancel to abort.
The File Download dialog box displays.
3. Click Open to view report or click Save.
The Save As dialog box displays.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
48
4. Browse for the location where the report should be saved, then enter a name for the report.
5. Click Save.
6. Select Cancel on the Report Download dialog box.
All Items Report The All Items Report details all transactions processed for a specific date. Item data is organized by deposit account, then by deposit control number, and then by transaction date and time. If remittance coupons are captured, they are always processed first, followed by associated
checks.
Report Data XML Report Field Names Description Deposit Date DepositDate Date that the deposit was received on
ITMS. Format MM/DD/YYYY Report Run ReportDate Date and time that the report was
generated. Format MM/DD/YYYY HH:MM AM/PM ET
Deposit Account MainName The member name where your Demand Deposit Account (DDA) is configured. This field can be blank.
Total TotalAmount Total dollar amount of items in all of the deposits.
Items Count ItemsCount Total number of items in all of the deposits.
Member MemberName The name of the member node from which the deposit was uploaded.
Member ID MemberID An identifier that is generated automatically and assigned to each member node in the ITMS system. Also known as an Owner Code.
Total $ for Member MemberTotalAmount Total dollar amount of items that were uploaded from the member.
Total Items for Member MemberItemCount Total number of items that were
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
49
uploaded from the member. Deposit Ctrl # DCN Deposit control number. An identifier
that is automatically generated and assigned to each batch. It is unique to the member, but it might not be unique in the system.
Deposit ID DepositID An identifier that is generated automatically and assigned to each deposit. It is unique in the system.
$ Amount for Deposit DepositTotalAmount Total dollar amount of items in the deposit.
# items for Deposit DepositItemCount Total number of items in the deposit. Deposit Time (ET) ProcessedTime Date and time that the deposit was
received on ITMS. Re-presented items appear on the date that processing was completed again. Format MM/DD/YYYY HH:MM AM/PM
Scan Date/Time (Local Time) (YY-MM-DD HH:MM) for Remittance/Check Data
CaptureDate Date and time that each item was scanned on the Client application. Format YY-MM-DD HH:MM
C or R for Remittance/Check Data
— Indicates the type of item, either check (C) or remit (R).
IRN for Remittance/Check Data
IRN Item reference number. An identifier that is automatically generated and assigned to each item. It is unique in the system.
Amount for Remittance/Check Data
CheckAmount Total dollar amount of each item in the deposit.
Routing # for Remittance/Check Data
CBank A number that identifies the financial institution that issued the check. It is part of the data printed at the bottom of the check. It might not be unique in the system.
Account for Remittance/Check Data
CAccount A number that identifies a particular account from the financial institution that issued the check. It is part of the check data printed at the bottom of the check. It might not be unique in the system.
Check # for Remittance/Check Data
CheckNumber A number that identifies a particular check from an account at a financial institution. It is part of the data printed at the bottom of the check. It might not be unique in the system.
EndPoint EndPointName The destination for items. Checks can be IRD, OPD, or ACH. Remits are always Remittance.
Secondary ID for Remittance Data
SecondaryID Remit account number. The value can be blank.
Indiv. Name for Remittance Data
IndividualName An account for a specific banking institution, when the check endpoint is configured for ACH.
USER Data 1–USER Data 10 for Remittance Data
UserField1–UserField10 Check or remit data that is defined by the customer.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
50
Things to remember about the All Items Report: Report can be generated for one date (not a date range) Date selected results in items submitted for deposit on that date, but does not necessarily
equate to scan date or settlement date In MHTML view, red data corresponds to the totals for the level selected when report is
generated In MHTML view, green data corresponds to the totals for the deposit
Settlement Summary by Location (or by Account) The Settlement Summary By Location (or Account) Report summarizes all deposits processed and indicates when the deposits cleared through which settlement channel. Data is organized by previous pending, today’s prior cut off, and pending, and thesub-organized by deposit account. You can access the Settlement Detail By Location Report by clicking on the View detailed report link.
Report Data Description From and To Date range that you entered to generate the report. Format
MM/DD/YYYY Report Date Date that you generated the report. Format MM/DD/YYYY Location The name of the member node from which the deposit was
uploaded. Member ID An identifier that is generated automatically and assigned to
each member node in the ITMS system. Also known as the Owner Code.
#Deposits Total number of deposits for the member node. Paper Deposit #Items Total number of items in the deposits that were processed
as an Original Paper Deposit (OPD). Paper Deposit $ Total dollar amount of the items in the deposits that were
processed as an Original Paper Deposit (OPD). Electronic Deposit (ACH) #Items Total number of items in the deposits that were processed
electronically as an Automated Clearing House (ACH). Electronic Deposit (ACH) $ Total dollar amount of the items in the deposits that were
processed as an Automated Clearing House (ACH). Electronic Deposit (IRD) #Items Total number of items in the deposits that were processed
electronically as an Image Replacement Document (IRD). Electronic Deposit (IRD) $ Total dollar amount of the items in the deposits that were
processed as an Image Replacement Document (IRD). Total Deposit #Items Total number of all items in all deposits. Total Deposit $ Total dollar amount of all items in all deposits.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
51
9. How to Manage User Accounts 1. Access the ITMS website and select the Administration tab.
2. Select the Users tab, then choose one of the following actions.
3. Using the options available,
If adding a user,
1. Select the Add button.
2. Provide user profile information.
3. Confirm information entered and select OK. Logon ID must be 4-20 characters in length. Logon IDs must be unique within the ITMS server. If Logon ID is already in use, you
may need to add a number to the end (or beginning) to make it unique. Logon ID may be changed (edited) if needed. Password must be 8-22 characters in length. Password requires at least one letter and one number.
User must be defined at the location tier or above.
Assigned password is temporary. Users are required to change their passwords during the first log in.
If editing a user,
1. Select the Logon ID and the Edit button.
If removing a user,
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
52
1. Select the Logon ID and the Remove button.
If setting a password,
1. Select the Logon ID and then Select User Settings button.
2. From the Password tab, select Change button to Change password or OK to cancel.
3. Enter new password and confirm, then select OK.
Password must be 8-22 characters in length. Password requires at least one letter and one number.
Mobile users can reset their own passwords in the mobile application through the “Change
Password” option.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
53
If resetting security questions,
Security questions do not apply to mobile access. A link is established between the device and the logon ID which serves as secondary authentication. Resetting Security Questions applies to web client access only.
1. Select the Logon ID and then Select User Settings button.
2. Select Security Questions tab. Select Reset button. (Select OK to Cancel)
If unlocking user ID,
1. Select locked Logon ID indicated (Locked = yes).
2. Select the Edit button.
3. Deselect the Locked check box and click OK.
Quick Reference for User Accounts Roles and Functions
Role Functions
IDD Mobile – Basic Access
Allows mobile user to capture check images for deposit using a mobile device.
IDD Mobile – KBA Allows user to Key, Balance, and Approve batches through the ITMS web client. This role does NOT allow the user to scan items.
Item Researcher Search for images in the database.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
54
IDD Report Viewer Runs and views IDD reports.
IDD Customer Admin Administrators System User Functions: Add User Edit User Remove User Password Changes
User Names and Passwords
Classification Details
User Names 4-20 characters in length User names must be unique within the
ITMS server. If user name is already in use, you may need to add a number to the end to make it unique
May be changed (edited) if needed
Password 8-22 characters in length Requires at least one letter and one
number Special characters are not permitted 3 history values are retained Lockout occurs after 3 mismatches
NOTE: Assigned password is temporary. Users will be required to change their password during their first log in.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
55
10. How to Exit the Program 1. Click Logout from the ITMS web site to log out of the IDD application.
2. Close any web browser windows that are no longer needed.
IM
AG
E
DE
PO
SI
T
DI
RE
CT
:
US
ER
G
UI
DE
W
EB
C
LI
EN
T
56
11. Technical Support For assistance with the initial installation of the product, please call --
IDD Implementations, (866) 463-1470
For assistance with technical/functionality issues, please call --
Technical Solutions Group, (866) 619-3060
For questions/concerns regarding deposits AFTER they have been submitted for deposit, please call --
Client Services, (800) 395-0010