ima trayner [email protected] quote to order/encore training [session title]
TRANSCRIPT
Icebreaker Question
• If the error rate for an experienced typist per keystroke is 1%*, how many errors would we have in an manually keyed order with 15 cabinets? a) 1 error per orderb) ~ 2 errors per order c) 15 errors per order
* Jonathan Grudin, researcher at Microsoft 1983
Icebreaker Answer
• If the error rate for an experienced typist per keystroke is 1%, how many errors would we have in an manually keyed order with 15 cabinets? a) 1 error per order
b)~ 2 errors per order c) 15 errors per order
1.8 errors/order = (1% errors/character) x (15 cabinets/order) x (12 characters/Description field)
QTO/Encore Training Notes
• Training in 3 scrums. – Content slides– Quiz slides– Intermission slides
• This template contains many blank slides which are included as format examples.
QUIZ #1
This quiz is open book and open teammate. Feel free to ask for help if you need it.
Answer this question correctly to earn a single star rating.
Quiz #1
Question #1:• Lorem ipsum dolor sit amet,
consectetur adipiscing elit?• Why is this important?
Quiz #1
Answer #1:• Why is this important? – How it impacts Quest III – How it impacts Maestro– How it impacts OBS – How it impacts the Service Center– How it impacts the Customer
Intermission
10 minutes
3 minutes2 minutes1 minute
9 minutes8 minutes7 minutes6 minutes5 minutes4 minutes
QTO/Encore Training Notes
• Training in 3 scrums. – Content slides– Quiz slides– Intermission slides
• This template contains many blank slides which are included as format examples.
QUIZ #2
Again, this quiz is open book and open teammate. Feel free to compliment your teammates by asking them for help.
Answer this question correctly to earn a double star rating.
Quiz #2
Answer #2:• Why is this important? – How it impacts Quest III – How it impacts Maestro– How it impacts OBS – How it impacts the Service Center– How it impacts the Customer
Intermission
10 minutes
3 minutes2 minutes1 minute
9 minutes8 minutes7 minutes6 minutes5 minutes4 minutes
QTO/Encore Training Notes
• Training in 3 scrums. – Content slides– Quiz slides– Intermission slides
• This template contains many blank slides which are included as format examples.
QUIZ #3
A lot like life, this quiz is open book and open teammate. Feel free to ask for help when you need it. We’re all in this together.
Answer this question correctly to earn a triple star rating.
Quiz #3
Question #3:• Lorem ipsum dolor sit amet,
consectetur adipiscing elit. Integer nec odio. Praesen?
• Why is this important?
Quiz #3
Answer #3:• Why is this important? – How it impacts Quest III – How it impacts Maestro– How it impacts OBS – How it impacts the Service Center– How it impacts the Customer
Contact the QTO Training Encore
Team to be added to the Leader
Board
• Email us your progress at [email protected]
m
• Visit the Leader Board at http://
help.timberlake.com/Encore/Help/Encore_Online_Help.htm
#Leader_Board.htm
We will send you a certificate and
announce the news on our Leader
Board as soon as we hear from you.
Congratulations! You have completed a milestone in your Quote To Order / Encore training.
QTO / Encore Training is a 4 part process:
• Earn a GOLD by completing the in-class training.
• Earn a PLATINUM by completing the on-boarding practical
exercises: easy, medium, and hard.
• Earn a DOUBLE PLATINUM by completing half of the on-
boarding process: 5 orders each for half your Builders.
• Earn a GRAMMY by completing the on-boarding, passing
your training on to other teammates, and sharing your
Encore system skills.
Visit the Leader Board at http://
help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm
What comes next in your Quote To Order / Encore training journey?
Contact the QTO Training Encore Team• Anthony Martinez
Regional Quality Manager (RQM)[email protected]
• Viqui DillIT [email protected]
Still have questions? We’re here for you. Contact us!