i'll gladly pay you tuesday for a hamburger today: managing ux debt
TRANSCRIPT
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I’ll gladly pay you Tuesday for a hamburger today.Managing UX Debt
Jack Moffett Manager App Development – GUI CDG, a Boeing Company
@jackmoffett [email protected] designaday.tumblr.com #UXdebt
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UX debt is the accumulation of decisions made during design and development that negatively impact the users of a product or service.
Photo by Trey Guinn
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ManagingUX Debt
IdentifyClassifyAddressAvoid
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Neglect
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Photo by y____
The Big 3: Acquisition, Outsourcing, Neglect
Intentional DebtResistance to changeIncremental enhancementFocusing on new featuresFocusing on customer requestsFocusing on time to marketFocusing on backwards compatibility
Unintentional DebtMistakes and lazinessLack of designLack of empowermentSeparation of design & devToo many cooksCustomer inefficiencies
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Sourcesintentional debt should be planned for.
Unintentional debt should be guarded against. Establish practices and processes.
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4 UX Debt Categories
TechnicalFunctional
BehavioralVisual
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4
TechnicalFunctional
Visual
Documentation
UX Debt Categories5
Behavioral
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4
TechnicalFunctional
Visual
Documentation
UX Debt Categories5
Behavioral
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Addressing UX Debt
Declare bankruptcyCall a do-overSkunkwork itPhased approach
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Step 1:a. Severity & Impact
b. Estimated Time to Address
c. Responsible Party
Prioritization
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Step 1:a. Severity & Impact
b. Estimated Time to Address
c. Responsible Party
Prioritization
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Step 2: Collaborate
UX debt is the responsibility of your entire organization.
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Step 3: Schedule
Agile
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Step 3: Schedule
Not Agile
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Avoiding UX Debt
Usability Research & TestingPay Attention to DetailsModularityDocumentation
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Thank you!
Jack Moffett Manager App Development – GUI CDG, a Boeing Company
@jackmoffett [email protected] designaday.tumblr.com