Manual No. - II

Powers and duties of the Officers and Employees

ASSISTANT COMMISSIONER

Municipal Commissioner is Supreme Administrative Officer of autonomous body of

Brihanmumbai Mahanagarpalika. Mumbai Mahanagarpalika is divided in 6 Zones and 24 Wards for

Administrative Facility. These 6 zones are supervised by Addl. Municipal Commissioner, Assistant

Commissioner and Control by D.M.C. The Assistant Commissioner is looked after the administrative

work of ward independently with discussion and advice of D.M.C. and Addl. Commissioner. Initially,

Assistant Commissioner is responsible to M.C./A.M.C./D.M.C. in executing his duties.

As shown in Manual No.1 in adherence to post wise tree chart all 18 Head of the Departments

work under the control of Assistant Commissioner. However, Head of the Departments are shown at

Sr. No.6 to 18 are looked after the work under the administrative control of Assistant Commissioner

and submit the report to him time to time and for policy matters they are working under the jurisdiction

of their Head of Deptts.

Generally, working hours of Assistant Commissioner from Monday to Friday are Morning 8.00

a.m. to Afternoon 12.00 p.m. and in the afternoon 2.30 p.m. to 5.30 p.m. On Saturday Morning 8.00

p.m. to afternoon 12.00 p.m. In emergency i.e. Collapse of Bldg., Higher flooding, Fire and flooding,

etc. Assistant Commissioner is available for 24 hours. Assistant Commissioner can enjoy all Sundays

and Holidays. He has to remain present for emergency call for Meeting by M.C./A.M.C./D.M.C. and

plantation of trees, cleanliness for any other special programmes.

Assistant Commissioner can take necessary action to solve all the problems of Citizens of

concerned ward. People should not be suffered with any problems regarding shortage of water,

garbage and other civic amenities, for which proper action and care is taken from Assistant

Commissioner.

He has to remain present for the arranged programmes of Demolition of Unauthorized

Construction Building in sensitive areas with concerned ward.

Office Work

The Assistant Commissioner has two types of works i.e. administrative and fieldwork.

His Office duties are as under:

1) To remain present in the office and attend councilor to hear their complaints and solve the

same. To keep the time for the Citizens Grievances, to hear their complaints and solve their

problems twice in a week in the afternoon on fixed days. If he is busy in some other urgent

works then to give instruction to the Competent Officer such as Assistant Engineer

(Maintenance), Assistant Engineer (Building & Factory) to attend the Citizens.

2) Generally, Telephonic complaints received by concerned head of the departments or

Complaint Officer. However, to accept the redressal complaints and solve the same.

3) To take personal follow to clear the Notice of Motion or corresponds received from

M.C./A.M.C./D.MC. and other seniors.

4) To sort out the papers submitted by various head of the departments and if necessary, to

modify the same and send report to the seniors.

5) To sanction the leaves of head of the departments, the certain sanction amount to purchase

from Office Impress Account.

6) Visit to Visitors.

7) To discuss and consult with head of the departments.

8) To supervise all the departments in the ward whether work is going

on smoothly and neatly by employees. The employees are present on their places, and to

check cleanliness of the office.

9) To visit being a Planning Officer of the ward to put up proposal for

Budget Provision and necessary action for improvement of the ward.

Field Work

Being a Field Officer Assistant Commissioner, he has to supervise

the work field work.

His Office duties are as under:

1) Supervision / inspection of routine works.

2) To check the pre-monsoon anti flooding works, and low leveling areas, etc.

3) To check the concerned School, Dispensaries, Stores, Chowkies and Gardens and Municipal

Properties viz. Refuse Controlling Centers, Latrines, etc. to take proper steps to continue this

services.

4) To see whether the materials are not wasted, while working in various places. To see the

Municipal Employees are present to their duties. If any obstacles, to take necessary action and get

the work done.

5) To visit slum colonies.

6) To visit with Local Councillor/D.M.C./ A.M.C./M.C. to particular areas. To prepare minutes and

sent to concerned head of the department for further completion of work.

7) To visit the certain places as per request from Citizens. As per request from head of the

departments to take decision or to give proper solution.

8) To inspire the Private Institution for beautification of Footpath, Gardens, Transport I-lands and

Cleanliness facility.

9) To make arrangement to remove the Debris in ward limit, even if debris belongs to Private

parties or Central Agencies subject to recovery of expenditure incurred on them from

contractors.

10) To supervise the cleanliness of ward as to keep cleanliness and health is one the main duty.

Hence, to get the work done i.e. removal of Garbage, mud, stones, etc time to time through

Solid Waste Management Department.

Meetings Assistant Commissioner has to attend the following meetings:

1) To give instruction to Complaint Officer/ Assistant Engineer (Maintenance)/ Assistant Head

Supervisor/ Medical Officer Health in respect of Civic Amenities day to day meetings held by

Assistant Commissioner.

2) To take Review Meeting once in a month for head of the department.

3) Monthly Review Meeting of D.M.C.(Zone).

4) Monthly Review Meeting of D.M.C.(Zone) with Councillor. The Minutes of the Meeting with

sanction of D.M.C. is to be sent to all the head of the departments and Councillor.

5) M.C.’s meeting with A.M.C./D.M.C./Head of the departments and Assistant Commissioner.

6) Meeting called by Mayor, Ward Committee time to time.

7) Monthly Meeting of Ward Committee.

8) Time to time the meeting called by M.C. /A.M.C./D.M.C. for specific reason.

9) Meeting with various necessity institutions.

10) Monthly Grievance Meeting with Labour Union representatives.

RESPONSIBILITY

1) To collect the reports from all head of the departments.

2) To scrutinize the report received from all head of the departments and submit to seniors/

D.M.C./A.M.C./M.C.

3) To solve the problems of Citizens received from Councillors and Citizens in respect of Civic

Amenities.

4) To take out solution of employees problems. i.e. Scarcity of equipment and to take out help

from Central Agency, demolition of work in large scale and to make arraignment of Police and

Transport facility, etc.

5) To check the departmental work done by small work contractors.

6) To keep watch on the works done by Budget Provision and to take sanction for funds and

maintain the liability.

7) To make provision in Budget and make planning for future period.

8) To keep watch on outstanding audit notes and take action for disposal.

9) To confirm all works are done satisfactorily.

10) To supervise and control of works in all departments in wards

EXECUTIVE ENGINEER T WARD

1) The Executive Engineer to be posted for ward will be designated as Ward Executive Engineer.

2) He will be technical head in respect of all civil works except water woks in the ward.3) He will work under the Assistant Commissioner.4) He will co-ordinate with various central agencies carrying out works without the ward limit.5) He will get prepared the budget with proper scheme and planning to that only required

repairs to the damaged amenities is carried out.6) He will ascertain that the quality and quantity of works carried are maintained.7) He will scrutinize the estimates of various works of ward including slums after verifying 25%

of measurements for its corrections.8) He will sign/certify the measurement of the works carried out.9) He will submit the proposal for time extension as and when required to zonal D.M.C.

through Assistant Commissioner.10) The power of sanctioning the extra/excess occurring during execution of various works will

be governed as per the circular bearing no. CE/30149/I dated 1.4.2003 or any subsequent circular in this regard.

11) He will review and monitor the progress of the works and take proper action for delays and discrepancies in works.

12) He will prepare schemes and plan the various works to be carried out in consultation with Assistant Commissioner/Ward councilors/concerned department.

13) He will get maintained the quarterly appraisal report of C.W.C.’s.14) He will get maintained pre work order register and post work order register so as to review

and control the works and issue the work orders timely after getting estimates prepared with due sanction.

15) The Ward Executive Engineer will scrutinize the unauthorized work/repair works, proposal etc. in accordance with various policies and will submit the report pertaining in this regards to A.C.’s proposing suitable action.

16) He will be responsible to carry out the departmental works timely.17) He will inspect the dilapidated buildings private as well as Municipal himself and will take

proper action like propping and evacuating etc. as the case may be and he will maintain record of the same.

18) He will give special attention to the departmental school repair. Works/house keeping works and he will monitor the Maintenance etc. He will inform the Central Agency to carry out major repair works of various properties/road/S.W.D.

ASISTANT ENGINEER (MAINTENANCE)

Maintenance Department is an important department in the Ward Office and is operated by the

Sub Engineers and Junior Engineers working under the Assistant Engineer (Maint) (under the control

of the Assistant Commissioner). The purview of this department is quite extensive and the staff such

Drainage Assistant, Mukadam, Labourer in Road, Repair and Drainage Sections, Mistry, Carpenter,

Mason, Blacksmith, Plumber etc. work in this department. The Head of the Department is responsible

for the maintenance of the minor road, storm water drain, sewerage and all the municipal properties in

the ward.

Duties

1. To supervise the work of technical staff, clerk and the labourers and to insure smooth

functioning of the sections.

2. To ensure that the necessary information is furnished to the concerned officers, in time and to

take action on the defaulting staff, in case of delay.

3. To put up indents for the store items after discussing with the Sub Engineers and arrange for

the requisite stock and to check for its quality and quantity. Material Checking norms.

- 2.5% of the store items, once in three months

- 2.5% of the depot items, once in three months

- To dispose off the scrap material by following due procedure

4. To arrange for the transport on request from the Sub Engineer or Jr. Engineer.

5. To arrange for hiring of machinery such as road roller etc. from private parties for short

duration (i.e. less than one week) with the help of J.E. & S.E.

6. To carry out inspection to assess the condition of major roads and drains.

7. To ensure prompt disposal of the complaints. To check the registers and daily diaries, at least

fortnightly and monthly, respectively.

8. To exercise control on the municipal funds available, with the help of Head Clerk (Expenditure)

and distribute the said funds among the Sub Engineers, appropriately and make them

responsible for the proper utilization of funds.

9. To implement the orders issued by the higher authorities.

10.To take appropriate action on the unauthorized constructions, detected in municipal properties.

To provide alternate accommodation to the affected people in the event of the accident caused

by the Building collapse.

11.To remove the encroachment on roads and drains with the help of Sub Engineers and Jr.

Engineers. Minor encroachments to be removed with the help of the staff of License

Superintendent.

12.To dispose off the cases of Road setback.

13.Supervision, being the fundamental principle of better and effective administration, the Sub

Engineer (Maint) is required to carry out supervision on following points:

a) Departmental as well as the works to be carried out through petty work contractor.

b) Funds available under various budget heads.

c) Timely submission of payments, bills and adjustments.

d) Major faults in the municipal buildings.

e) Consolidation of revenue and outstanding requisition.

f) Samples of works and materials (at least once in a month).

g) Supervision of employee muster-books in order to see that the staff reports on duty in time

and the false entries are not made.

h) To check leave and service record and 'Dead Stock' register and get them updated. Also, to

ensure timely action in Court matters and order.

i) To find out the cause and take necessary action on the recurring complaints of choke and

overflowing of drains.

14.To take timely action of propping, cordoning and demolition of dilapidated municipal bldgs. To

serve demolition notices on receipt of orders from the Executive Engineer or higher authorities.

15.To check at least 20% of mass supply of materials and the contract bills. To check the

estimate pertaining to the repairs of municipal bldgs., drains and roads, prepared by the Jr.

Engineer and Sub Engineer.

16.To accept and serve notices under various Municipal Acts and take necessary action in the

matter.

17.To check the daily diaries of Sub Engineer and other staff at least once in a month.

18.To visit the major works in the ward at least once in a week.

19.To maintain the municipal properties and other bldgs. in the purview of the Estate Department

(e.g. school, hospitals etc.)

20. To coordinate with the Law Officer or his assistant as regards the Court-case lodged by the

MCGM or the matters against MCGM.

21.To visit and inspect the work sites at least once in a month and check the muster.

22.To coordinate with the Central Agency as regards major repairs of municipal properties and the

maintenance of major roads. Also, to suggest remedial measures in case of sewerage and

storm water drains.

23.To coordinate with the Central Agency concerned with the operation and maintenance of storm

water drains for the removal of silt at flooding spots as well as major nallahs, closed drains,

storm water drains and outfalls.

24.To attend the Ward Committee meetings in the Ward Office.

25.To arrange for water, light and keep proper management at Ganpati Immersion spots.

Following works are carried out by the Maintenance Department:1. Repairs

To carry out the repairs and maintenance of municipal ward offices, staff quarters, estate

properties, municipal chowkies, roads, depots, maternity homes, dispensaries, urinals, PSC blocks,

garbage collection spots, municipal cemeteries, schools, Welfare Centre, Conservancy chawls, either

departmentally or through the petty works contractors. Above mentioned repairs also include the

electrical repairs.

2. Roads

a. Repairs and maintenance of minor roads.

b. To issue permits for the excavation of trenches on roads to various

utility services and various departments of MCGM.

c. Reinstatement of Trenches:

1. Trenches excavated departmentally.

2. Trenches excavated by various utility services.

d) To acquire open setback area of the road and merge the same into the road.

e) To demolish the unauthorized encroachments on footpath, roads

and municipal plots.

3. Road side drains and Storm Water Drains

a. To attend the complaints of drainage chokes.

b. To permit the connections of sewer.

c. To exercise control on various machineries made available by the

Central Agency, for attending major complaints of drainage choke.

d. To issue notices under M.M.C. Act, wherever necessary, in order to

rectify the faults in drainage system.

e. To coordinate with the Central Agency (SWD Dept.) for cleaning of minor

and major nallas.

4. Gardens

To carry out maintenance of the gardens in the ward.

Functioning of Maintenance Department is as follows

Repair Section

Departmental Works

1. Beat wise responsibility of the electoral wards rests with the Jr. Engineers. The Jr. Engineers

works under the supervision of the S.E. and the control of Asstt. Engineer. The Jr. Engineer reports

to his chowky along with his workmen at 7.30a.m. The labour distribution is carried out after signing

the muster at 7.30a.m.

A group of workmen (gang) comprising of 2 to 3 labourers, the skilled labours such as mason,

carpenter and plumber is formed and additional labour as per the extent of the job is provided to that

gang. A job slip is issued to the gang for carrying out various day-to-day works. The job slip is

prepared by the Jr. Engineer according to the nature and priority of complaint and is signed by the

Mistry and the Jr. Engineer. The address of the municipal property where the work is to be carried

out, nature of the work and the number of workmen is mentioned in the job slip.

Generally, sufficient material is brought to the chowkies from the Central store. The non-

scheduled items are also procured by following due procedures or by calling for the quotations, from

the open market. The material thus procured is stocked in the store and is in possession of the

supervisor/clerk. The material requisition note for this material, is signed by the Asstt. Engineer, Sub

Engineer and Store Supervisor/clerk. The mistry prepares the material slip for the material required

for day to day work and is signed by the J.E. The job slip and material slip is with the head of the

labour gang. This material is transported to the work site in municipal vehicles.

One labourer is posted at the chowky for the full day. If the additional material is required at

site, the Mistry/Mukadam prepares additional material slip and collects the additional material with the

help of the labourer available in the chowky. A record of the material received and issued is

maintained by the store clerk in a register. The daily record of the material used, is taken in this

register. Job slip and material slip prepared by the Jr. Engineer and Sub Engineer is sent to Head

Clerk (Expenditure), once in a month. The gang works as per the programme and the unutilized

material is returned to the chowky. the Mistry/Mukadam takes note of the quantity of the material

used, at the back side of the job slip. The Jr. Engineer, Mistry/Mukadam visit the work site, at least

once, for supervision and guidance. The Jr. Engineer reports to the office to attend the office work in

the afternoon session between 2.30p.m. and 5.30p.m.

2. Works to be carried out through Civil Works Contractors

Besides the budgetary provisions, each councillor is allotted a fund of Rs.60,00,000/- for

carrying out unforeseen works in his/her constituency, during that financial year. This fund is utilized

subject to the specified norms.

The concerned Jr. Engineer prepares an estimate for the work on receipt of the letter from the

Councillor as regards the said work. Sub Engineer checks the estimates and submits the same (up to

Rs.3,00,000/-) to Asstt. Engineer and E.E.(Special) if the estimated cost is more than Rs.3,00,000/-

for technical scrutiny. The estimates are then forwarded to the Accounts Officer for booking liability.

Proposal up to Rs.5,00,000/- and up to Rs. 10,00,000/- are submitted for the Dy. Municipal

Commissioner's approval with recommendations of the Ward Committee. After obtaining sanction to

the proposal, Asstt. Engineer issues work orders with appropriate time period, in view of the nature of

the work. The contractors for petty works and reinstatement of trenches are appointed by Dy.City

Engineer (Planning and Design) and Dy.Chief Engineer (Roads) respectively. Petty works contractors

are entrusted with the works of all kinds of repairs of municipal properties, drains and passages in the

slums, repairs of toilet blocks, as well as the minor roads and footpaths.C.W.C. contractor are

appointed for the period of 2 years and are entitled to carry out the works upto Rs.10 lakhs. If CWC

contractors are not appointed then the works can be done by inviting tenders as per prevailing

policies. The works carried out by CWC contractors are checked by Assistant Engineer (Maint.)

department (To check whether the works are carried out as per specifications) and if any defects are

observed then the works are rectified at the cost of contractors.

3. Payment of the Contractor's bill

On Completion of the work the concerned Jr. Engineer carries out joint measurements along

with the contractors' representative and enters the same in the measurement book. Thereafter, on

timely and satisfactory completion of the work, the bills are sent to the Account Officer for payment.

Road Repair Section

There are separate chowkies for road maintenance and this purview of each chowky is fixed.

Muster in these chowkies is signed at 7.30a.m. and labour gangs are formed for carrying out the

works as follows:

1. To attend the potholes and roads by asphalt premix.

2. The expenditure for reinstatement of trenches taken by various utility services e.g. BEST,

MTNL, MGL etc. as well as water works department and drainage department, is met from the

suspense account and is later on recovered from the concerned utility service.

3. One lorry, one Mukadam and a gang of 6 to 7 labourers for supplying material to the workmen

on site.

In order to excavate trench on roads, the utility services obtain permit from Asstt. Engineer

(Maint) wherein, the location of trench, approx. size, date of starting and expected date of completion

is mentioned. It is mandatory for the contractors to provide proper barricading and red light signals to

caution the pedestrians and vehicular traffic. The utility service are compelled to backfill the trench, if

excavated unauthorizedly.

Drainage Section

Sub Engineer and Jr. Engineer in Drainage Section are assisted by the Drainage Assistants.

The labourers in drainage section report in their concerned chowky at 7.30a.m. There, they are given

job slips. Sewer gang is deputed to the sites where the chokes of serious nature are reported to have

occurred. A review of missing manhole covers is taken and the same are restored. Whenever it is not

possible to remove choke, manually at ward level, the same is got removed mechanically, by

Executive Engineer (S.O.). Jet machine is used as per the requirement. Cross-culverts, are cleaned

before monsoon. Roadside storm water drains and minor nallas are cleaned departmentally and

through the contractors, respectively. Major nallas are cleaned by the Central Agency.

A round-the-clock Control Room is established as a part of Disaster Management System for

24 hours & 365 days. This comprises of one Control Officer (Duty Officer) , gang of 10 labourers, 2

gardeners (Mali), 1 lorry and necessary implements. The complaints pertaining to flooding, tree

collapse, land-slide etc. are redressed immediately.

Notice Action

Asstt. Engineer (Maint.) takes action by serving notices as per the provision of M.M.C. Act as

follows:

1. Notice under section 314 to the constructions on roads and footpaths for submitting documentary

evidence of being authorized.

GARDEN DEPARTMENT

Garden Department is handled by Horticultural Assistant in Ward. Garden Department is

under the control of Superintendent of Gardens and Horticultural Assistant is a representative of

Garden Department and working under the Maintenance Department of the Ward. Malis and labours

working under the Horticultural Assistant. The work of Horticulture Assistant is, to attend and solve

the complaints regarding Maintenance of Gardens, playgrounds and Recreation Grounds and also to

prepare estimates of works which are to be carried out in Gardens, Playgrounds and Recreation

Grounds with consultation of the Assistant Engineer (Maint.) and Deputy Superintendent of Gardens

of that particular zone and getting the administrative sanction for the works. The Malis and Labours

are attending the muster in Mali Chowkies in various Gardens. Horticultural Assistant is visiting the

Gardens, Playgrounds, Recreation Grounds where the civil, Horticultural works are in progress and

give the necessary instruction to the Mistry. Horticultural Assistant also maintains the roadside trees

and attending the tree trimming/cutting complaints with the Malis and Labourers.

Junior Tree Officer

Vide MCGM/5700/dated 30.9.2005 , post of Junior Tree Officers are newly created for Ward Officer

from 1.2.2008. The post in ‘T’ Ward is filled up on 5.2.2009.

Duties of Jr. Tree Officer posted in the ward Office are as follows

Must be carried out be all the Jr. Tree Officer posted in the ward jurisdiction.1. To protect & preserve of all trees in all lands within his/her jurisdiction.2. Plantation of new trees as per programme.3. Development & maintenance of Nursery for the supply of seeds, saplings & trees to persons,

who desire to plant new trees and for planting in his/her jurisdiction and to maintain Tree Bank including Medicinal Trees.

4. Attending the complaints of dead and dangerous trees & granting the permission by following due procedure or Tree Authority.

5. Maintenance of newly planted trees, existing trees & refilling of casualty.6. Procuring all the materials i.e. RHE/CDE, Fertilizer, Tree Guards etc. by utilitising budgetary

provision made in the Tree Authority budget every year.7. To prepare & submit in advance the budget provision required for Tree Authority works in ward

every year.8. To utilize all the budget provision provided in Tree Authority for various works before the

financial year end.9. To process all the proposal of Tree Authority necessitated by construction of new roads or

widening of roads, widening of S.W.Drain, widening of Nallas, Construction of bridge & for safeguarding danger to life & property.

10.Organising of flowers, fruits, vegetables, tree or plant show and assisting private & public institution or organizing such shows.

11.To grant advice & technical assistance to the person seeking advice or assistance in any matter connected with planting, protecting and preservation of tree.

12.To verify to ascertain weather trees of required numbers, variety and slandered planted or not by person to whom permission has been granted by the Tree Authority for cutting/transplanting irrespective of ownership of land i.e. Govt, Semi-Govt. Private etc. & report to Tree Officer & Supdt. Of Garden.

13.To inspect & take action as per the provision provided in the Maharashtra (Urban Area’s) Preservation & Protection of Trees Act 1975 against all the unauthroised cuttings of trees by lodging N.C. doing Police punchnama and registering F.I.R. etc. and maintain record for persue.

14.To survey all the Municipal School, Hospitals, Dispensary and Cemetery in the ward and carry out plantation of Trees if scope is exist.

15. to Survey all the roads, open space & prepare proposed tree plantation every year before monsoon & to maintain record.

16.To attend the work of regular trimming/pruning of overgrown dangerous branches of trees for balance the trees to illumination of street light without obstruction by following due procedure of Trees Authority.

17.To supervise the work of Mali/labours staff regularly in his/her jurisdiction.18.To maintain register of all types of records pertain to department i.e. dead stock register,

consuming articles/material register, production and sale of plants worksheet register, field diary etc.

19. Implementation of Maharashtra (Urban Areas) protection and preservation of Trees Act 1975 amended till date.

20. In view of appointment letter issued, the post of Jr. Tree Officer and Horticulture’s are interchangeable whenever it necessary.

21.Any other works assigned by this Superiors.

ASSISTANT ENGINEER (BUILDING & FACTORY)

Assistant Engineer (Bldg. & Factory) works as per provision laid down in M.M.C. Act and

M.R.T.P. Act so as to maintain the private bldgs. in Human Habitation condition & controls, the

unauthorized works. He also observes, maintain and control the factories in his jurisdiction. Assistant

Engineer (Bldg. & Factory) issues permits to new factories and renews the permits issued from time

to time.

Assistant Engineer (Bldg. & Factory) is responsible to Assistant Commissioner and Dy. Mun.

Commissioner in administrative, policy decision and daily works. He is also responsible to E.E.(Spl.)

and Dy. Mun. Commissioner in technical matters. Sub. Engineer (Bldgs.) and Sub. Engineer

(Factory) assists Assistant Engineer (Bldg. & Factory) . Sub. Engineer executes the daily works with

the help of Junior Engineer (Bldg) and Junior Engineer (Factory).

Junior Engineer(Bldg) is assisted by Bldg. Mukadam in his works. Sub Engineer (Factory) is

assisted by clerk to maintain records and dispatch arrangements.

Assistant Engineer controls over the following staff and also performs the following duties/work

in addition to above works:

1. To inspect dangerous/dilapidated buildings in his jurisdiction and issue notices for either

repairs or pull down to owner.

2. To grant repair permission to house.

3. To perform duties/works to avoid any mishap accident in Natural Calamities like land slide,

building collapse etc.

4. To issue notices for avoiding leakages in houses on responsible persons.

5. To issue notice for broken pipes under section 257(1)(a).

6. To issue notice under section 257/ 260 for broken sewer lines of the building.

7. To grant permission for temporary monsoon sheds.

8. To take action for encroachments on Govt. and Private lands as per provision in Slum

Improvement, Redevelopment and Removal Act-1971.

9. To grant permission to construct loft in Industrial and Commercial premises as per D.C.R.

1991.

Junior Engineer (Bldg) & Sub Engineer (Bldg) keep the area under observation and submit the

reports to higher authority to carry out them the above works. In view of above reports, further line of

action is decided by Assistant Engineer and Assistant Commissioner with the guidance of Ex.

Engineer (Spl) in technical matter.

Assistant Engineer makes correspondence with Legal Department in case of subjudice matter

for vacating the Court injunction orders. Assistant Engineer keeps/maintains following registers for

controlling and day to day daily works:

1. Notice Register

a) Record of Notices issued as per M.M.C. Act Section 351, 354A and

M.R.T.P. Act etc.

b) Register showing records of notices issued as per M.M.C. Act, sections 354, 347, 381,

377 etc.

2. Court Register: Register showing record of subjudice matter.

3. Detection Register: Register contains the details of records of unauthorized work detected by

Engineers in the office and other unauthorized works.

4. Demolition Register : Register contains the details of demolition carried out by office.

The above four register are the main documents maintained by this office. In addition to this

Register to record permission for monsoon shed is also maintained. Assistant Engineer carries out

the works as per rules prepared provision made in M.M.C. Act, M.R.T.P. Act and Slum Improvement,

Rehabilitation and Removal Act.

Even though there is no any fixed target given to this department, a regular review is taken by

Higher Officers in the meetings.

OFFICE SUPERINTENDENT

The administration of the ward is being carried out through: a) Establishment, b) Expenditure,

c) Revenue, and d) Dispatch Departments under the control of Head Clerk and supervision of Office

Superintendent / Assistant Commissioner.

Administrative Procedure

A) Establishment Section

The work of this section is carried out in accordance with the provisions of Mumbai Municipal

Act, Municipal Service Regulations, Provident/Pension Rules, Industrial Dispute Act, Minimum Wages

Act, Works man's Compensation Act, and Payment of Gratuity Act etc. The duties are as under:

1. Preparation of Establishment Schedule:- This section prepares the annual Establishment

Schedule and annual budget provisions showing their increase/decrease of the posts shown in

Establishment Schedule of Ward Staff and total annual expenditure for meeting the cost of

salary/allowance of the staff. The proposal for additional staff if required, is submitted for the

sanction of competent authority.

2. Maintenance of staff musters.

3. To certify and get sanction of the leave to the staff

4. To grant annual increment

5. To prepare Pay Bills which is now computerized. Clerks are required to feed data every month

/ master form, according to the pay programme drawn by the Chief Accountant. Submitting

effective reports to the Account Officer after submission of Pay Bills. Payments are being done

through Bank, selected by the employee/staff. Annual pay bills are prepared in case of staff on

contract basis, suspended and part time.

6. Preparation of supplementary Pay bills in case of advance payment, encashment of leave and

Leave Travel Assistant.

7. Dealing with enquiry cases as per directions of Head of Department or Enquiry Officer.

8. Maintenance of Service Record, get audited by Leave Audit Section.

9. To dispose off the claims governed by Workmen's' Compensation Act, have to be settled in

case of accidents of employees.

10. If required, to consult Chief Labour Officer in case of Labour problems.

11.Preparation of O.T. Pay bills.

12.On retirement by superannuation, incapacitation, on termination of service on various grounds,

claims are to be settled in accordance with the Provident Fund and Pension Rules. The work

of Preparation of Provident Fund/)Pension claims of employees retiring from service on

account of superannuation should be started in advance so that Payments can be made in

time before retirement. Claims Register is maintained and kept open for inspection by

Vigilance Section.

13.Every candidate proposed for appointment is to be declared medically fit by the Municipal

Medical Examiner so also an employee absent on Medical ground is required to be certified by

him as fit before resumption of work.

14.To recover the TDS (Income Tax) of the staff on Establishment by correct calculation and other

related work.

15.To maintain Roaster Register (Bindu Namavali) of backward classes according to policy of

State Government.

B) Expenditure Section

The main function of this section is to certify bills and make payments. For this purpose, the

section has to carry out the following:

1. Making Budget Provision (Capital and Petty works), services and purchases which pertain to

both recurring and non-recurring expenses.

2. To create liability for the works proposed / purchases indented.

3. To put indents/ issue work order.

4. Certifying bills and abstracts etc.

5. Keeping record of departmental works, preparing abstracts inclusive of cost incurred on labour,

material and supervision.

6. To prepare proposal for revised estimate.

7. To certify the departmental and P.W.C. Bills in consultation with Asstt. Engineer(Maint.)/

Account Officer.

8. Prepare statements of liability noted and actual expenditure.

9. Certification of Telephone/Light Bills, which are recurring nature/ To admit for payment and

keep the record and to control the expenditure and repayment thereof.

C. Revenue Section

To receive the revenue by the way of rent license fees, factory permits, birth & death certificate

fee, other miscellaneous fees/receipts, is the main function of the section.

The License and Permits which are being issued by this section is as follows:

1. To issue Trade Licenses under Section 394 of MMC Act of License and Health Department.

2. To issue License for Stall boards, Rolling shutter, whether frame under Section 313 of MMC

Act pertains to License and Health Department.

3. To issue license to stalls, pitches, and handcarts etc. pertains to License and Health

Department.

4. To issue permit for advertising under Section 328 of MMC Act, pertains to License and Health

Department, maintenance of Index Register and Demand Register. Renewal of

Licenses/Permits.

5. To issue M.F.F.A. Licenses of State Government and Milk License under Section 412 of MMC

Act.

6. To issue Mandap Permission for Ganeshostav / Navratrostav and to collect fees for the same.

7. To maintain Deposit Register.

8. To maintain centralize register of M.C.A. Audit notes.

D) Inward/Outward Section

For giving the smooth/easy services to the Tax Payers, Citizen Facilitation Centre has been

established. Inward/ Outward Section is located in this centre. The following online services are

given by this Section:

1. To accept the letters/papers from public, post as well as from other department of the

Corporation. To point out the important papers for the notice of Assistant Commissioner and

sent to respective department by sorting out the same and noting on computer.

2. To Send the letters of all department by post and keep the record thereof.

3. To submit report of dispatch papers to the superiors.

E) Citizen Facilitation Centre

Citizen Facilitation Centre has been started in T Ward Municipal Office from 23rd January-2004,

so as to give Civic Services to the Citizens quickly and easily. C.F.Centre is on the ground floor of the

office and under the control of Assistant Commissioner and supervision of Supervisor of C.F.C. and

with the co-ordination of Office Superintendent.

Under One Window System, payments by cash/cheques of the bills of all department are being

accepted on three cash receiving windows in Citizen Facilitation Centre, such as charges of all type of

licenses, deposits, charges for Mandap permission and deposit charges for reinstatement of trenches

and deposits regarding the same. Tender deposit, Recovery from various contractor charges fixed for

Birth and Death Certificate, Property Tax, ground rent. The cash/cheques under Budget 'A' etc. To

pass the receipts on computer for cash/cheques received. To remit the cash/cheques in Municipal

Treasury by reconciliation.

The timing of the Helpdesk in CFC for submitting applications of Birth and Death Certificates

and format A & B of Shops and Establishment Deptt. is from 9.00 a.m. to 1.00 p.m. The working

hours of CFC are also from 9.00 a.m. to 1.00 p.m.

A separate window is arranged to accept water charges under budget.

In the CFC, Officer papers, letters/references from Public and by post are being received and

acknowledged by Dispatch Section.

The working hours of Dispatch Section is from 10.30 a.m. to 4.30 p.m.

Duties of Office Superintendent

1. All over Supervision on Indoor Staff in the Ward Office.

2. To check musters/attendance of all the staff in the ward.

3. Scrutiny/verification of worksheets/Central Registers and weekly reports etc.

4. To follow up the matters received from M.C. / A.M.C. / D.M.C./ C.E./ Central Control Room

through Dispatch Section.

5. To send reply to the references involving more than one department, through Dispatch Clerk.

6. To check daily cash registers.

7. To coordinate the C.F.C. work, and to make alternate arrangements in case of absentee.

8. To assist the public in absence of Asstt. Commissioner/ Complaint Officer.

9. To put up proposals/ reply which are specifically directed to Asstt. Commissioner.

10.To call reports in case of reminders from concerned departments.

11.To issue circulars as directed by Assistant Commissioner in case of General Policy Matters.

12.To guide the Head Clerks working with various Head of the Departments.

13.To coordinate the works of different departments as per need of the work.

14.To guide the Head Clerk of department in case of enquiries.

15.To visit the section of offices in case of backlog in disposal of papers.

16.To assist Assistant Commissioner in Ward administration & other work given by him.

17.To supervise the disposal of M.C. Audit Notes and get its disposal from Head of the

Department.

18.To maintain Outstanding Resolution Register of various Committees / Corporation and to

dispose off the same.

19.To attend Senior Officers, Dignity Representatives and Councillors in absence of Assistant

Commissioner / Complaint Officer.

20.To receive complaints in absence of Complaint Officer.

21.To attend Union Representatives and to redress the Complaints from them.

22.To send replies to Union references.

23.To make necessary arrangements for the staff of Vigilance Branch/M.C.A.

24.To attend Zonal D.M.C.'s meeting with Ward Councillors.

25.To attend the meeting arranged by Assistant Commissioner/M.C.A. for administrative purpose.

26.To maintain the separate register for the application received under Right of Information Act-

2005. To follow up the said references.

27.To receive Telephone messages from H.O., M.C./DMC offices and take necessary action

accordingly.

28.To attend Ward Committee meeting.

COMPLAINT OFFICER

Complaint Officer is head of the Complaint Department and is looking after the work under

direct control of Assistant Commissioner. His main job is to get redressal of complaint received from

citizen and councilor.

WORKING OF COMPLAINTS OFFICER

1. To Cross the Musters of outdoor staff i.e. Maintenance, Building and Factory and M.O.H.,

Colony Officer, Water etc. daily.

2. To receive complaints by FAX, Telephone, in written or received personally.

3. To receive online complaints ( 1916) received from Central Control in particular format and

send it to concern department under his signature for further necessary action.

4. To register MCL, A/B/C, MGR/Lokayukta complaint for further necessary action. To

consolidate the M.I.S. report received from concern deptt. And send it online to C.T.I.R.C.

(Borivali)

5. To prepare Notice Board one day before Public Grievance Meeting. To keep control over the

complaints received from citizen to D.M.C.

6. To take follow up of all types of complaint and send it to concern department for further

necessary action and to take follow up for compliance.

7. To give telephonic intimation to all concern agencies, staff, councilors for the D.M.C. meeting

alongwith councilors as well as Ward Committee Meeting.

8. To prepare minutes of the councilor meeting & get compliance from concern department.

9. To receive important telephonic message from Head Office, Central Control room, other Ward

Offices, Mantralaya, Councillors, M.L.A. M.P. V.I.Ps. as well as citizen and to give message to

concern deptt.

10.To prepare report required by Asstt.Commissioner for different meeting . To consolidate the

same and prepare file for meeting.

11.To consolidate monthly fortnightly weekly report and send to superiors.

12.To guide/help visitors, parties. Other officers/staff as and when required.

13.To prepare for different meeting, projects. etc.

DUTIES OF COMPLAINTS OFFICER.

1. To receive complaints from citizen and councilors as well as Central Control room through

C.F.C. or telephonically and register the same in complaint register.

2. To send such complaints to concern deptt. for further necessary action/perusal.

3. To take redressal/action taken report of registered complaints.

4. To reply complaint in writing for written complaints.

5. To give intimation to concern agency staff., H.O.D. as well as councilor for the

D.M.C./Councillor meeting.

6. To get the compliance report of cases received from other than Ward Officer, forward the

same and get complied report.

7. To cognizance and follow up of the complaints from concern officers which are pending

beyond time limit.

8. To submit report of complaints received from central control.

9. To consolidate compliance report of different meetings and submit the same.

10.To guide /help citizen reg. work related with newly started C.F.C. as and when required.

11.To prepare draft report reg. the written complaints redressal received from M.C., A.M.C.,

D.M.C., Hon. Mayor and Chairman of Ward Committee.

12.To co-ordinate, follow up of the complaints and take action taken report which are related to

more than one Ward /deptt.

13.To take special cognizance of the complaint which are urgent and bring it to notice of

concern officers.

14.To send/submit draft report to concern offices reg. important references, point of order

received from M.C., A.M.C., D.M.C.

15.To submit action report to Asstt.Commissioner received from different head of the deptt.

16.To remain present for different civic functions ( e.g. naming ceremony of road , chowk etc.

17.To do the work assigned by Asstt.Commissioner.

ASSISTANT ENGINEER (WATER WORKS)

Ward wise setup

Assistant Engineer (Water Works) is the in charge of all the activities pertaining to the water

works in the ward. He works under administrative control of Assistant Commissioner, 'T' Ward and for

technical matters, he has

to work under Zonal Ex. Engineer and Senior Officers of the H.E.'s Department. Assistant

Commissioner only acts as Liaison Officer. Three no. of Sub Engineers, Junior Engineers, Meter

Supervisors, Head Clerks, Clerks, Meter Inspectors, Record Assistant. Labourers assist Assistant

Engineer (Water Works) in his works.

Duties and Responsibilities

Assistant Engineer (Water Works) (A.E.W.W.) devotes his full duty hours for following works

and remains available day and night during emergencies such as bursting of water lines, fire etc.

Assistant Engineer (Water Works) is responsible to Hydraulic Engineers through Ex. Engineer

for all the works pertaining to general administrative works relating to the staff working under him,

preparation, distribution and recovery of the water charges bills as well as maintenance of water lines

and water meters. He should posses thorough knowledge of water reservoir, their inlet-outlet as well

as water mains, under ground water distribution system, computerized billing system and its working

system etc.

1. Distribution of Water Supply

In coordination with the Asstt. Engineer (Distribution and Control), Assistant Engineer (Water

Works) has to perform following operations regarding water supplying gates on day to day basis in his

ward.

To submit the report incorporating water pressure control over the changes in supply hours and

improvement measures thereof etc. To attend fire calls and bursting of pipelines within his jurisdiction

etc.

After regularizing of water supply report to control room, to suggest alternative measures to

improve and increase water supply after noting of available water supply and considering the

shortage of water supply in the section from where the complaints are received.

CEF proform is valid upto one year.

2. Granting water connections

Various policies are framed by Water Works Department for disposing applications received for

water connections. Sanction of competent authority is obtained depending on the size of water

connection. The procedure & policy for granting water connection are as follows.

Paragraph (A) Permission form is valid upto period of 1 year from the date of issue. It is necessary to

revalidate the “P” form after expiry of this period. While revalidating the “P” form, it is necessary to

scrutinize the work in accordance with prevailing rules.

When water connection is to be given to tenants, it is necessary to obtain the N.O.C. from the

owner. However, if sub connection is to be granted from existing water connection, it is not necessary

to obtain such NOC from owner. The work of water connection is to be carried out as per “P” form

issued and the completed work is to be certified by S.E./A.E. or prescribed competent authority. As

per the M.M.C.Act 287 work of laying of pipes and water connection must be allotted to Licensed

Plumber. I.S.I. Certified pipes are required to be used for water connection. Water connection to the

Building & House must be visible. Licensed Plumber has to submit certificate of pipe and pipe fittings.

The unauthorized connections detected and reported by Meter Supervisor/Meter Inspector are

to be inspected by staff of Distribution department and immediately to be cut off. As per the

M.M.C.Act 279(1), the water connections having pending water bills are required to be disconnected.

Notices regarding disconnection of water connections are printed on the water bills. Even then, if

water connection consumer doesn’t pay the outstanding bill upto the date printed on the water bills,

such water connections to be sent to J.E.(Maint.) for cutting off. Disconnection orders are to be

served before one day prior to Saturday or Holiday if permitted by Hydraulic Engineer.

N.O.C. from the following department is necessary for certifying the water connection.

(1) Pest Control Officer ( according to revised circular it is not necessary)

(2) Sewerage Deptt.

(3) Building Proposal Deptt.

(4) Asstt.(Assessor & Collector)Deptt.

Water connection must be used for the propose for which the Applicant/water connection

holder has requested the connection. If water connection is being used for the purpose otherthan

stipulated, the water charges shall be recovered as per the rules & regulations. If the water

connection consumer is not ready to pay the bills as per new rates, his water connection is to be

disconnected. If the additional water connection is required by the owner for the purpose of

construction, the same can be granted by recovering additional water charges without water meter.

After completion of construction work, the additional water connection so granted is disconnected. All

the notices are to prepared by J.E.’s and same have to be scrutinized by respective S.E. or A.E.

Distribution Engineers staff of water deptt. has to monitor water supply system and

improvement of distribution net work. In case of short supply complaints, the proposals are to be

prepared for extension of water mains or laying of new water mains and water distribution staff is

required to take immediate necessary action after receipt of telephone cells from Fire Brigade deptt.

At present Fire Brigade Engines are used to supply for extinguishing fire.

In case of emergency, Chaviwala & Sluiceman are required to provide more water supply to

Fire Brigade Deptt. Staff. In case of bursting of water mains the complaints are to be attended

immediately & alternate water supply is to be provided to the affected area.

Distribution staff is required to operate the sluice valve at the regular water supply timings of

the area. This work is carried out by Chaviwala and Sluiceman under the supervision & control of

Senior Officers, Jr. Engineers have to maintain the register of work orders.

When owner is served requisition notice and if owner does not comply the notice then other

occupants of the building can apply under sec. 499 of M.M.C.Act for the requisite work. Owner is

required to pay necessary charges for the work .

The authority under sec. 499 is separate than action under sec. 471 against the owner through

the Court of Law . In case of non compliance by the owner, authority can be given under sec. 499

without waiting for the decree of the court. Recommendation from Asstt.Engineer Water Works and

also sanction of Zonal D.M.C. is required for the permission under sec. 499. Under Section 274 (d)

owner of the plot/building can be asked to shift water connection/Tanks to the proper place within

notice period. If owner fails to carry out the work, the said work can be ;done at the owners cost vide

Act 489(1).

Maintenance Department

Sub Engineer (Maint.) being the In-Charge of section, is helped by Jr.Engineer, Mistry,

Mukadam, Fitter and labouerers .

Following works are carried out by Maintenance Section.

1) Repairing of broken pipes in Municipal limits.

2) To clean the connection pipes & water meters.

3) Periodical cleaning of water pipe lines emptying out of Vihar Lake

4) To replace defective vicar.

5) To replace Bibtaps, Balla cocks, stop cocks & other defective fittings etc.

6) To restore or cut off the water connection, shift the connection from one place to

another, new water connections to start the water supply, disconnect the connection

as stop tap or ferrule in accordance with the orders of distribution section.

Reinstatement of trenches after the completion of work through A.E.(Maint.)Staff.

Work Procedure

Working hours of staff is from 8.00 a.m. to 5.30 p.m. alongwith the given holidays. Mistry or

Mukadam take attendance of labourer staff. Their muster is supervised by Jr. Engineer. One Fitter

and four labourers or one workman and four Labouerer comprises one gang.

The required material are procured under ‘G’ Budget by M+.R.Note form. Independent work

order for every work and gate pass are prepared by Mistry and are issued under the signature of J.E.

& S.E. Mistry confirm whether work is competed or not and accordingly notes at the back of gate pass

.If the work is not carried out, reason for same are to be mentioned. It is required to prepare the list of

tools used for carrying out the work. Recovery of Security deposit as well as charges for water

connection or disconnection is to be checked by Asstt.Engineer & Jr. Engineer, in accordance with

the remarks of H.C.(Billing).

Any type of work can be carried out by issuing notice to the consumer under sec. 279 (1) of

M.M.C.Act. Further, work is carried out by Maintenance Deptt. By recovering all the charges in

advance from Govt. authorities.

Maintenance deptt. Is required to give priority to the repairing of Fire Hydrants and in addition,

repairs of Fire Hydrants enlisted by Fire Brigade deptt.

He has to consider new water connections applications as per rules in force. He has to

prepare and frame extra water and sewerage charges applicable to all the new constructions and to

implement recovery of revenue thereat. Then, after recovery of all the charges as per rules in force,

he recommends/grant water connections with meter or unmetered one. He certifies the works after

inspection of the sites carried out by the Licensed Plumbers as per the Water Charges Rules , Water

Byelaws and M.C.G.M. Act.

Before sanctioning of any water connection, he has required to consider following matters:

a) To verify and ascertain whether the Occupation Certificate is granted by Building Proposal

Department.

b) Certificate from Asstt. A & C., regarding recovery of all outstanding property tax bills.

Road opening permission issued by Asstt. Engineer (Maint.) and all other aspects wherein

Municipal interest involves have to be checked.

3. Maintenance

To repair and attend expeditiously burst and leaked water pipes up to 250 mm. and while to

inform and get repairs works done by Assistant Engineer (Water Works) Maintenance City above 300

mm. water pipes.

To attend and to eradicate all complaints of contaminated water supply and considering

seriousness at the works summon to the leak detection division and other divisions for help to

maintain proper water supply. Preparation and maintaining up to date water distribution system plan

within ward and to note its changes, additions, alterations etc.

To initiate proper action as per MMC Act and water charges rules against wastage of water,

leakage of water and unauthorized water connection complaints etc. with the sanction of competent

authority after personal investigation or by assessing investigation reports submitted by the staff

working under him.

To procure and store necessary materials required for maintenance and repair works and to

prepare and maintain schedule list thereof.

4. Revenue

Before issuing orders for granting water connections to verify that all types of charges are

recovered and length of water connection and road excavated tallies. A.E.W.W. has to ascertain

some of the meter reading and difference if any as well as application of appropriate rate.

To recommend, repairs and replacement of non working meters, so that all meters be kept in

working condition.

To observe scheduled programme of meter reading

To feed regularly necessary data to computer

To settle gaps where meter reading is not available or not reliable. So that there is no loss of

revenue or burden of excess billing to the consumer.

Preparation of the bills without delay.

To see that the before approving / printing S.L.B.s on daily basis, bills are prepared, printed

and posted as per scheduled programme.

In case of disputed water charges bills, AEWW to assess and ascertain prima facio

correctness of disputes immediately and disposed off the same at earliest.

To prepare every month a list of water connection based on outstanding bills and to issue DCO

orders for disconnection.

To make available adequate staff for disconnection so as to recover all outstanding bills.

However, in case of availability of the staff differs priority is to be given as follows:

Contaminated water supply complaints

Leakages, repairs

Dis connection order actions

Other works.

To arrange for site inspections after regular intervals to ascertain, whether or not disconnected

water supply is restored unauthorized.

When new connections is granted or when cut off connections is restored, accurate information

to levy or delete water and sewerage tax being given to Asstt. A & C. without fail.

5. Administration

A.E.W.W. has to give priority to dispose off the audit notes involving revenue. To read, mark

the papers and dispose them, to reply the question/queries asked by senior officers, councilors,

consumers and general public etc.

To sanction over time or to recommend the same on personal visit to actual work done and to

justify the same on ascertaining without disturbing usual routine working sanction or recommend

leave to the staff working under him.

Indenting usual stationary required for office. Procuring the same and keep control over its

utilization Responsibility of regular office works in a disciplinary manner.

Appoint adequate but minimum staff for every work,

To prepare yearly budget of Office expenditure

To up date various records and register and to maintain them properly and submit periodical

informative report to concerned officers.

When called by Senior Officer to submit compiled report of spot material, inspection report with

record and information etc.

To attend meetings called by higher officers with all and every realistic information.

To fill up confidential history sheet of employee working under him without any fear or favour

based on facts and inferences drawn from observation.

To submit proper and accurate administrative report of facts and figures based on realistic

information.

To furnish information regarding contaminated water supply and obstacles in water supply to

Sr. Officers, Councillors.

Ward wise Division of Water Works

This is divided in 3 sections - 1) Distribution, 2) Maintenance, 3) Water Meters and Revenue.

Distribution Division

Adequate Jr. Engineers, Chaviwalla, Sluice man, Record Assistant and Labourers assist to the

distribution division under the jurisdiction of Sub-Engineer. Engineering staff resume their duty at

8.00am. Though the Engineering staff attend their duty at 8.00 o'clock in the morning, they have to

attend various site during supply hours which can be beyond working hours. They have to attend

emergency events such as fire, bursting of pipelines etc.

Since the timings of supply hours are differ sometimes Sub-Engineer and Jr. Engineer

(Distribution) have to visit various places during supply hours along with Asstt. Engineer to enquire

into short supply complaints, leakages and consistency in water pressure.

Duties

Employees working in distribution division have to mainly dealt with following :

Enquiry of the complaints regarding short supply of water to the consumers

Grant of new water connections.

Identifying the unauthorized water connection, use of buster pumps etc.

Granting water connections for construction purpose and charging extra water and sewerage

charges for the same.

On resuming the duty, Asstt. Engineer and Sub Engineer have to ensure that the water supply

from zonal control room is normal and average water pressure is not dropped for the day.

After that they have to attend to the complaints regarding short supply of water or have to

enquire into matters regarding applications for additional water connections. All the application are

recorded in Ward Office.

Working Procedure

Only after the complaint is verified by chaviwalls, sluice man complaint do exist and requires

further action, the Sub Engineer and Jr. Engineer investigate the complaint. After the end of the

investigation, the complaint found correct then the Requisition notice is issued to the owner of the

premises. If the owner fails to comply with the proposed action mention therein the legal action is

initiated.

Shortage of water supply may be caused due to following:

Inadequate water pressure in the water mains, which distribute the water supply to the

concerned zone.

Non provision of suction and overhead tanks being the old building.

Dilapidated pipelines in the private layout.

Non-cleaning of the pipelines accumulating dirt in water supply over period of time.

Stagnant water flow.

After fixing of the water meter the dirt is accumulated in it can create obstacle in water flow and

that can affect the water supply. Distribution staff give orders to maintenance staff to carry out the

necessary works so as to improve the water supply to the consumers.

Water Works Department frame the policy of granting water connections as per their size and

for that obtain sanction from competent authority to grant the water connection.

MEDICAL OFFICER (HEALTH)INTRODUCTION

U/s.61 of B.M.C. Act to take preventive measures to safeguard the heath of the community to

take immediate measures and action for the control communicate diseases and to provide all the

medical facilities in case of outbreak/ epidemics of any disease, are the main functions of the Medical

Officer in the Ward. To implement the policies/remedial measures by M.O.H., which are prepared by

EX.H.O. In short this is part of obligatory duty of MOH.

To control and govern the cemeteries (B.M.C.owned), the functioning of the same even if it

comes under the jurisdiction of Ex. Health Officer at the Local level its MOH’s duty to look after the

cemeteries. In case of put cemeteries MOH is the governing authority.

Under the RBD Act of 1969 MOH is the sub registrar of the Birth and Death and its his duty to

register all the birth and death under his jurisdictions and issue the certificates for the same.

U/s.394 and 412 A of B.M.C. Act to govern all the trades and issue Licenses under the same.

(Ex. Eating House, Snack Bar, Juice Centers, etc) and to keep check on them regularly.

So also to issue MPFA (Maharashtra Precaution of Food Adulteration) Licenses under the

MPFA Act 1954 wherever applicable and MOH is the Licensing Authority for the same. As per the

Rules & Regulations the Licenses are issued under the one window system wherever applicable.

Under the Maharashtra Nursing Home Act 1949, to register Pvt. Nursing Homes and give them the

Nursing Home Registration Certificates and to govern the same. Under the PNDT Act (Pre Natal

Diagnostic Techniques Act) to register the Sonography Centers and issue them the Registration

Certificates and to govern the same. MOH is the appropriate authority for the PNDT Act. Census is

carried out every ten (10) years as per the directives of Central Estate Govt. Norms is carried out

under the Leadership of MOH. The entire training, appointment, Planning and Implementation

regarding the Centers is carried out by MOH and his subordinates. Similarly the economic, census,

Below Poverty Line (BPL) Survey are all carried out by MOH and his staff whenever called for.

Duties of Medical Officer, Health1. To look after Registration of Birth and Death. MOH is the Sub Registrar as per the RBD Act

1969.

2. To provide all the papers to all the hospitals/ Pvt. Medical Doctor and to cemeteries. To register

all Death and Birth, within 21 days if pertains to the Ward and to if pertains to other wards send

it accordingly to respective wards.

3. To accept applications of Birth and Death, and issue the certificates.

4. To sent all the papers to Head Office for audit records.

5. To enquire and take preventive measures against communicable diseases and food and water

prone disease and other diseases and to issue notice under section 258(d) (e) (f).

6. To enquire about food poisoning cases and take preventive measures.

7. To make arrangements for cremation of dead person, to check and supervise the cemeteries ,

their staff, facilities, to issue all the papers and registration books required in cemetery.

8. In some cases, where there is no cause on death certificate, such cases to make enquiry about

the reason, and to take necessary action.

9. In cases, where Birth is not registered, to enquire about the reasons and to take necessary

action.

10.To prepare statistics regarding birth and death and also regarding various diseases and to

report it to Ex. Health Officer in given time.

11.To register Pvt. nursing homes as per the Bombay Nursing Home Act.

12.To supervise the smooth marking of Health Posts and dispensaries and wherever required

take necessary actions.

13.Whenever a new dispensary is proposed to be started, then make arrangements of all the

equipments and purchases if required.

14.To issue licenses under Section 394 and 412 A (Food) and keep a govern on them.

15.To visit all the establishments surprisingly and to see whether they are running as per the

norms and conditions.

16.To check and issue NOC to Cinema theaters and other entertainment places and to see

whether running as per norms.

17.Under section 62(E) to collect information of mentally imbalanced person.

18.To give permission to dead bodies to be taken outside Mumbai limits, also after the office

hours and Sundays and Public Holidays.

19.Whenever exhumation of dead body to be done, to supervise the same and take

precautionary measures like to spray insecticides etc.

20.To supervise the subordinates and give help and guidance whenever required.

21.To prepare all the papers in given time limits and to issue circulars whenever required.

22.To check the PNDT centers and to supervise the same.

23.To follow all the orders as told by the higher authorities and superiors.

24.To carry out Marriage Registration work.

Duties of Senior Sanitary Inspector1. To enquire about communicable disease and take necessary action , preventive measures etc.

2. To conduct enquiry about food poisoning cases and take necessary action and sent reports to

Head Office.

3. To look into the maintenance of cemeteries , their staff attendance , water supply etc.

4. To visit private nursing homes for Registration.

5. To co-ordinate with other departments.

6. Under Section 62(E) of MMC Act, to make enquiries into person who has lost mental balance.

7. Under Section 394 and 412(A), issue Licenses, check them on regular basis and to see

whether the License conditions are fulfilled and take action accordingly.

8. To inspect M.P.F.A. licence.

9. To keep a check on the subordinates staff and guide them as and when required.

10.To take action and report after any complain arrives.

11.To keep check on cinema theatres and other entertainment premises and to see whether they

are running as per the norms.

12.As per needs to issue Inspection Reports and notices to various trades under MOH.

13.To carry out all the works as told by superiors.

Duties of Assistant Medical Officer1. To plan, implement and carry out immunization programme.

2. To investigate communicable diseases, and send reports to respective offices i.e. Polio,

Dengue etc.

3. To keep a record and statistics of all the programmes

4. To look into the Health Post working and functioning wherever the full time Medical Officer

post is vacant.

5. To attend dispensaries in absence of Medical Officer In charge dispensaries.

6. To sign on the Birth and Death Certificates.

7. To carry out all the works as told by the superiors.

Duties of Community Development Officer1. To co-ordinate with the ward office and Health post and communicate regarding all

programmes especially Information Education & Communication.

2. To co-ordinate between the non governmental organizations (NGOs), Private Voluntary

Organizations (PVO), Rotaries, Inner wheel clubs, any other organizations and the ward office

and to utilize their services as per the needs.

3. To educate the community about the preventive services.

4. To involve the community for family planning programme, and immunization programmes and

various other programmes.

5. To co-ordinate and help all the national programmes viz. census, BPL survey, economic

census, Pulse Polio, Leprosy, T.B., HIV/AIDS etc.

6. To fulfill Census Work.

7. To carry out all the work as told by the superiors.

Duties of Sanitary Inspector1. To enquire and take necessary actions and measures about the complaints of communicable

diseases.

2. To supervise the cemeteries, its functioning, maintenance, staff position etc.

3. Under Section 62(E) to enquire in person who has lost mental balance.

4. To supervise, take necessary action when required and to report to higher authority, all the

trades under Section 394 and 412(A) and MPFA Licenses and to keep a regular check on the

same and to issue Inspection Reports and prosecute accordingly as and when required.

5. Top take action on without licenses trades and those trades who are infringing the licenses

conditions, in terms of issuing Inspection reports, notices and prosecute whenever required.

6. To help issue Section 394 / 412(A) / MPFA Licenses under the guidance of MOH.

7. To check the private nursing homes regularly and give the registration and renewal certificates.

8. To check the theatres and other entertainment premises and help them to obtain Health

Deptt's NOCs.

9. To enquire, take action and report about the complaints received from the public.

10.To clear all the papers in given time limits and reply to the respective offices/parties etc.

11.To attend calls as and when required and to help the BMC Asstt. Law Officer.

12.To carry out all the works as told by the superiors.

Cremation FacilitiesHealth Posts:

'T' Ward , Mulund has 05 health posts.

1) Mulund Colony Health Centre – Mahanagarpalika School No. 2, Hindustan Chowk, Mulund Colony, Mumbai – 82.

2) Smt. M.T. Agarwal Health Centre – Rajendra Prasad Road, Mulund (West), Mumbai – 80.

3) Smt. S.J. Chachani Dosa – M.G. Road, Mulund (West), Mumbai -80.Maternity Health Centre

4) Swatrantraya Savarkar Hospital – Mahatma Phule Marg. Gavanpada, Health Centre Mulund (East), Mumbai – 81.

5) Nanepada Health Centre – Nanepada Gaon, Mithagar Road, near Sachin Society, Mulund (East).

6) Din Dayal Upadhyaya Marg – Din Dayal Upadhyay Marg, Mulund (West), Health Centre Mumbai – 80.

7) Reproduction Child Health Centre – Nane Pada, , Mulund (East), Mumbai – 81.

BMC Dispensaries

'T' Ward has 3 working dispensaries wherein at a nominal charge of Rs.10/-, for case

paper medicines are given and treatment given.

Name and Address of the Dispensaries:

1) Mulund Colony Municipal Dispensary– Zulelal Marg, Jai Bharat Highschool, Mulund colony, Mumbai 82.

2) P.G.K. Mahanagarpalika Dispensary – M.G. Road, Mulund (West), Mumbai – 80.

3) Din Dayal Upadhyay Mahanagarpalika Dispensary – Din Dayal Upadhyaya Marg Mulund (West), Mumbai – 80.

Name of Municipal General Hospital :

1) Shree M.T. Agarwal Hospital – Rajendraprasad Road, Mulund (West), Mumbai – 80.2) Swatrantrayveer Savarkar Hospital – Mahatma Phule Road, Gavanpada, Mulund (West), Mumbai – 80.

LICENSE DEPARTMENT

License Department plays vital role in Municipal Corporation at Ward Level and its functioning

is as under:

Senior Inspector (License) and Senior Inspector (Encroachment)S & T Wards are the two

designed officers appointed as Heads of Sections working under supervision of Assistant

Commissioner at Ward Level and their functioning is shown below. Both the Sectional Heads

functions under the control of Suptd. of Licenses as far as policy matter is concerned.

Senior Inspector (License):

1. Licensing Section: The trade and storages mentioned in schedule 'M' of Maharashtra State

Government Gazette of 1979 is licensable under Section 394 of M.M.C. Act.

2. Advertising Section: Advertisement Boards, Hoardings, Sky Sign Boards, Illuminated Boards

including glow sing and neon sign boards, posters, banners, advertisements by means of wall

painting, advertisement on balloons and advertisement on Mobile vehicles are covered under Section

328/328-A of M.M.C. Act.

3. Stall Board Section - The projections of shops, projecting on Municipal footpaths/ road viz.

weather frames, over handing awning, stall board show cases, rolling shutters and steps etc. covered

under section 313(b)(c) of M.M.C. Act.

4. Hawkers Licensing Section - Under Section 313(A) and (B) of M.M.C. Act, hawkers licenses are

permitted for stall, pitch license, Rowing Handcarts, Stationary Handcarts, Handicapped P.C.O. and

skilled workers such as cobblers, barbers and petition writers etc. on Municipal Footpath/roads.

Duties

1. To process the applications received respectively under section 393, 394, 328/328-A, 312-(b)

(c), 313(a)A, 313(b), and obtain sanction of competent authority (including to issue License

under section 394 for one window system).

2. To take action against unauthorized trades and storages appeared in schedule 'M' of Govt. of

Maharashtra and also against unauthorized projections (viz. weather frames, over hanging

awning, rolling shutters, stall boards etc.) and unauthorized advertisements such as hoarding,

sky signs, illuminated advertisements viz. glow sign/neon sign and posters, banners etc.

3. To take action against infringement of license conditions, for Licenses/permits issued under

section 393, 394, 328/328-A, 313(i)(b)(c), 313(A)(B) etc.

4. To take action against dangerous/hazardous trades under section 394(4) of M.M.C. Act.

5. To take cognizance of complaints received from General Public and take suitable action and to

reply to the complainant.

6. To file offence sheets against offenders in the Court of Law through Legal Department.

7. To renew the licenses and pursue action against unrenewed licenses.

8. To take action in respect of audit no0tes received from M.C.Ass. Department and submit report

in this respect.

9. To attend the meeting called for by Assistant Commissioner, Dy.Municipal Commissioner,

Superintendent of License and to submit the required information and also to attend the

meeting called by Chairman, Prabhag Samittee and submit required information.

10.To submit the information called for by Legal Department against respective court cases and

file Affidavit/Written Statements in the respective Hon. Courts through Legal Department.

11.To hear visitors/complainants in the office and advise and help them to solve their problems.

12.To attend day to day correspondence and reply to party and guide to Inspector and H.C.

(Revenue).

13.To supervise the work of License Inspector, Advt. Inspector, Peon and guide them properly to

attend day to day work and submit confidential reports of staff to Higher Authorities.

14.To attend the work entrusted by Assistant Commissioner such as Cleansing Programme,

Survillence squad, works related to festivals etc. and even sudden emergency programme.

SENIOR INSPECTOR (ENCROACHMENT)

Sr.Inspector (Encroachment) is working for ‘S’ & ‘T’ Ward.

The work of this department is divided into two shifts i.e. Morning and Evening. In every shift,

there is four Lorry Inspector and 6 Labours and two Recovery Assistants are working and they are

taking encroachment removal action against unauthorized hawkers and stalls under Section 314 of

M.M.C. Act; seized the goods and hand over to godown clerk and he makes entries in the register

and releases the goods by recovering redemption charges as fixed by Municipal Corporation. If the

goods are not released within 40 days, the auction is proposed and goods are sold.

Removal of Encroachment programme arranged on large scale. The Senior Inspector

(Encroachment) supervises the work of hawking/non-hawking zones as proposed by the Hon'ble

Supreme Court. He attends the meetings with Assistant Commissioner, T Ward / Dy. Municipal

Commissioner, Superintendent of License, as and when required. He also attends Prabhag Samiti

meeting and complaints received from citizens regarding hawkers/ stalls.

SENIOR INSPECTOR (SHOPS AND ESTABLISHMENT)

In order to know the Importance of Shops and Establishment Act(Mumbai Shops &

Establishment Act 1948) the situation and the sympathetic conditions of the Employees at that time

i.e. 1930-40 has to be understood the employees were made to work for 12-12 hours continuously,

were not given rest intervals, also, the employees were not given weekly off or compensation. Leave

with wages occasionally given.

In the year 1930, Late Shri R.R. Bakhale raised his voice in the Assembly against the

squeezing of the employees. Thereafter under the Leadership of Labour Commissioner a Committee

was formed to look into the condition of the employees then. In order to regulate the condition of work

of Employment in Shops, Commercial Establishment, Residential Hotels. Restaurants Eating

Houses, Theatres, Other Places, Public Entertainment, Bombay Shops & Establishment Act was

passed in 1939 and thereafter for further amendment in the Act. A committee was again formed

under the leadership of Shantilal Shah and thereafter as per the recommendation of the said

Committee. The existing Shops & Establishment Act 1948 was passed on 11th January 1949.

The main object of this Act is that employee working in small business. Shops &

Establishment are an unorganized Sector. Since they do not have an organization they can not raise.

Their voices together, and the employees get their rights and that the establishment to be run

smoothly through friendly relationship by the employer and employee got this the Shop Inspector

Implements this Act. Also for more benefits to the labour staff and got more simplicity this department

looks after the implementation of this Act.

Under the State Government of Maharashtra the Municipal Corporation of Greater Mumbai is

implementing the Shops & Establishment Act.

1) Payment of wages Act, 1936.

2) Industrial employment (Standing Order) Act, 1946.

3) Workmen’s Compensation Act, 1923.

4) Maternity Benefit Act, 1961

5) Minimum Wages Act, 1948

6) Child Labour (Prohibition and Regulation Act), 1986.

Above mentioned Acts are implemented in the Jurisdiction of

Mumbai by the Shop Inspector appointed by the Municipal Commissioner. As per the directions and

guidelines issued by Municipal Commissioner and Labour Commissioner the Staff working under

Chief Inspector (Shops and Estt.) i.e. Dy. Chief Inspector, Sr. Inspector and Inspectors are

implements this Act along with other labour Acts.

At the Ward level of the Corporation as per the orders of Assistant Commissioner, Sr. Inspector

along with the help of his staff i.e. 2two Inspectors, two Shop Attendants and One Clerk the following

work is done.

1) He has to visit the Establishment in his Jurisdiction and sea whether Estt. is covered under

Shops & Estt. Act. if the Estt. is not registered under BSE Act 1948 within 30 days from the

date of Commencement of Business, Inspector prosecutes against the employers. To verify

the ‘A’ forms received for registration by visiting the Estt., and thereafter put up report to Sr.

Insp. After satisfaction of Sr. Inspector the Registration Certificate is issued.

2) To see whether the Estt. in his Jurisdiction are renewed and if not to visit such Estt. & to

register prosecution against such Estt.

3) Regarding the Estt. holding this Registration Certificate any charges in respect of No. of

Employees is to be notified to the Inspector with Schedule fees in E Form within 15 days from

the Expiry of the quarter to which it relates and any other charges should be notified within 30

days from the date of change. After submitting E form with Schedule fee. The same will be

verified by the concerned Inspector and the report to the Sr. Inspector. If the notice of change

is submitted within the prescribed period mentioned detail here above the action as provided

by law will be initiated against the employer.

4) If an intimation is given by the Employer of the Estt. within 10 days regarding the closing of his

Estt. the Inspector after visiting the Estt. removes such Estt. from the Register of Estt. and he

cancel such Estt.

5) To verify and Inspect the register records such as Attendance Register, Service Record, Leave

Book, Salary Register, Visit Book maintained by the Estt. and if such Register records are not

maintained to prosecute such Estt.

6) To dispose off the audit notes received from MCA Dept.

7) To implement other labour Acts.

8) To check the opening and closing hours of the shops and to take action against them.

The following Registers are maintained for the working of the Dept.

A) ‘A’ Form Register.

B) ‘E’ Form Register.

C) Duplicate Register.

D) Audit Note Register.

The certificate issued under Bombay Shops & Estt. Act 1948 is

merely a Registration Certificate and not a License and it does not bestow any legality of a structure

in which Estt. is located. If an Estt. where Registration Certificate is issued and if such Estt. or

structure is demolished or otherwise in future by Govt./ Semi-Govt. authorities, then the Registration

Certificate Holder can not claim as a proof of Registration certificate for alternate site or

compensation.

Duties of Sr. Inspector (Shops & Estt.) are as follows1. Duties under Section 49.

2. To implement other labour laws.

3. To work as directed by Assistant Commissioner.

4. To co-ordinate between Assistant Commissioner and Chief Inspector (S&E).

5. To attend the Court.

6. To control on the work of Shop Inspector and other Staff.

7. To solve the complaints.

PEST CONTROL OFFICER

Pest Control Department comes under Insecticides Branch of B.M.C. All the duties decided

by the Insecticides Officers are executed by the respective ward's Pest Control Officers. The main

duty of the department is to control vector (breeding responsible for malaria) and destroy the breeding

spots thereafter, besides control of other pest.

For this, Pest Control Department comes under Assistant Commissioner of the respective

wards.

Duties:

1. To plan and design the control of pest (Insecticides)

2. To suggest and order the employees working under P.C.O.

3. To plan and control the methods for the control of mosquitoes and rodent.

4. Antifly treatment (during monsoon).

5. To plan the fumigation in whole ward.

6. Action against private premises- namely inspection, issue of notices , insecticide treatment,

charges.

7. To take necessary action for the control of communicable disease , malaria control.

8. To implement the National Malaria Eradication programme.

9. Whenever necessary anti fileria work to be done.

10.To see all the necessary stock of insecticides

11.Timely attend the complaints of citizens

12.To see all the work pertain to the department including paper work.

13.To supervise all the work of the employee and to take necessary action whenever required.

14.To inspect water tanks, wells and bore wells for anti mosquitos jalis and take action against

them if not provided.

15.To grant permission to Bore Wells in private properties in the Ward.

Working of Pest Control Department

In order to control malaria, fileria, dengue fever, leptospiroses, plague etc., Pest Control Deptt.

undertakes the control measures for mosquito, flies and rat.

1. The Junior Overseer and labourers working under J.O. should detect the breeding spots of

mosquitoes and treat it with suitable insecticides.

2. The D.S.I. along with labourers, treats all the garbage bins, garbage hips, market.

3. Junior Overseer (Rat) Rat Traps and poison baiting done with labourers.

4. F.S.I.- Fumigation done at all the hutments. Other areas and places where malaria, dengue

exists.

5. J.O. Breeding spots detection and issue notices under M.M.C.Act.

6. If earthquakes, flooding or any nature disaster, malaria, plague, leptospiroses, dengue etc.,

control to be done by extra workers and extra items.

SOLID WASTE MANAGEMENT DEPT.

The Solid Waste Management Department in the Ward Office which functioning under the

Control of Assistant Engineer (Environment). A.E. (Env) is supervising the work of A.H.S., two or

more supervisors and Junior Overseas, Mukadams, Motor Loaders, Scavengers, etc in sufficient

numbers and in the given chain. The working of the department is carried out in three shifts. Section

in the Ward is divided into number of beats and Roll-Call of the labourers is taken in the mustering

chowkies of every beat. After attending the Roll-Call the labourers go to their respective places.

Every day Khada Badli Labours are appointed in place of absent permanent labourers. At the time of

Daily Recruit, Separate Seniority is maintained and out of them Khada Badli Labourers are appointed.

The work of road cleaning is one of the main works of the department. The area like roads,

house-gullies in the City is swept in the morning and afternoon shifts and the refuse is deposited at

the Refuse Collection Centres.

REFUSE LOADING AND TRANSPORTATION The refuse deposited in Refuse Collection Centres is taken away through Municipal Lorries

and Compactors and Contractor’s Vehicles. The staff on the post of Motor Loaders load the refuse in

the lorries from the dust bins and this refuse is carried away through the Check-points to the Deonar,

Gorai, etc. dumping grounds. Generally, one trip is taken by lorry in every shift. Additional vehicles

are provided by the Central Agency in the peak period like Rainy Season, Mango Season, etc.

However House to House collection of refuse system is being implemented for the last 2-3years. No

specific charges are recovered for the refuse collected from the roads and footpaths. However, trade

refuse charges are recovered from trades and business.

The cleaning of the Common House Gullies as well as cleaning of Private/Government and

Semi Government lands in the City area is supposed to be daily work of the SWM Department at the

Ward Level.

As per provisions of Mumbai Mahanagar Palika Act, the Corporation removes refuse from

roads and footpaths. However, no refuse is removed from Pvt. premises. The landlords of the Pvt.

Premises is responsible to collect and dump the refuse in the dustbins kept on the roads.

PUBLIC SANITARY CONVENIENCES

It is duty of SWM Dept. to provide Public Sanitary Conveniences and urinals and to maintain

P.S.Cs. and urinals, Public Urinals are provided as per requirement of the Public Places and the

facilities are given free of charge. The facility to clean the P.S.Cs. is provided on the basis of nominal

charges through Private Institutes like M/s. Sulabh International.

The proposals to construct P.S.Cs. urinals, etc at particulars place is required to be sanctioned

in the Meeting of Municipal Councillors with Zonal Deputy Municipal Commissioner. A notice is

displayed at that particular place and suggestions and objections are invited from the Public, when

such type of proposal is mooted. If objection is received within prescribed time limit, the

administration takes into account and the urinal is not constructed if there is a substance found in the

case.

Apart from this, SWM Dept. is carrying out the work of Maintenance and allotment of Municipal

Staff quarters and cleaning of beaches, public festival places and nuisance detection.

WORKING PROCEDURE

The Roll-call of the labourers is taken at 6.30 a.m. every day and

after 6.30 a.m. all roads are swept through labourers and the refuse so collected is deposited in the

dustbins. The surrounding area of the Refuse Collection Centres is kept clean. The debris on the

roads is also removed. The roads are cleaned by means of brushing. The dust on the road dividers

is also removed.

The Refuse Collection Centres are disinfected by spreading over Insecticide powder.

The refuse collected at Refuse Collection Centres is loaded by the Motor Loader Staff in the

refuse Vehicles and the same is unloaded at the dumping grounds Silt Lying on the roads and debris

is collected through J.C.B. Dumpers and unloaded at dumping ground. Mukadam pay visits to the all

places and guide the labourers. At 1.15p.m., Mukadams close the Mustering Book and same is

verified by the concerned J.Os.

Ward Supervisors supervises all the working and make utmost attempts to implement house to

house Refuse Collection Scheme by reducing refuse bins as far as possible, supervisors also visit

P.S.Cs, Refuse Sheds.

The work of construction sheds, store-rooms is being carried out through A.E.(Maintenance)

after preparing estimates and getting appropriate sanction of the Competent Authority. The articles

and materials provided to the labourers like Uniform, Gumboots, Rain-coats, etc are being indented

and control is kept on its availability from the store by the Supervisors.

REFUSE COLLECTION & TRANSPORT

The Roll Calls of the labourers are taken at 6.30 a.m., 2.00 p.m. and 10.00 p.m. in the night in

three respective shifts. Required daily recruits are taken and log-sheet is given with the Municipal

Vehicles as well as Contractors’ Vehicles and the work of removal carried out as per programme

sheet. Refuse is collected and deposited in Refuse Collection Centres. The same is loaded and the

area is disinfected. Loaded Vehicles is being checked at the Check-Posts and after verification,

necessary rubber stamps are fixed on the Log Sheet, Refuse Loaded Vehicle along with Vehicle No.

are recorded in the trip Register. Thereafter, the vehicle is taken away at the dumping ground. The

details in the Log-Sheets is recorded in the Trip Register maintained in the Motor Loading Chowky.

The bills of the Contractors are scrutinized with the details on the Log-Sheet. If any

discrepancy is found, the penalty is charged and recovered through the bills. Monthly report on the

quantum of the removed refuse is made. The redressal of the grievances is done.

Apart from the refuse removal work SWM Dept. removes stones, debris, silt and working of the

removing the same is carried out same as per refuse removal procedure.

Nuisance Detector of the SWM Dept. carries out following works.

1) Nuisance detector pay visits to all the roads at public places in the Ward and restricts the

nuisance caused by the Public and they recover charges as a penalty from the public.

2) Constant Watch is kept at the sensitive Refuse Collection Centres and N.D. is to see that the

surroundings of the refuse collection place is kept clean and tidy.

3) As per Parivartan Project N.D. is supposed to locate areas of source dumped. Refuse from the

main roads and carry out the same to the Refuse Collection Centres for removal and help to

implement house to house refuse removal system on a larger scale.

4) N.D. is to take action on the use of plastic.

5) Penal action is taken against the persons urinating or squatting on the roads.

6) Charges are recovered from the persons depositing debris, on the roads.

PARIVARTAN PROJECT UNDER CLEANLINESS CAMPAIGN

In all Municipal Sectors Parivartan Project is being implemented by introducing house to house

refuse removal scheme by way of reducing Refuse Collection Centres. Under the said scheme all

main roads in the ward are being made without refuse bins. The main roads in Parivartan Project are

as follows:-

1) L.B.S. Marg

2) Mulund Goregaon Link Road

3) P.K. Road

4) R.P.Road

5) M.G. Road

6) Gavanpada Road, Mulund (East)

7) Kelkar College Road

8) Navghar Road

9) 90’ Road

10) Jawaharlal Nehru Road

HYDERABAD PATTERN

For the Last two years the Scheme is being implemented by Sweeping roads through

Hyderabad pattern. There are following Six units are working under this scheme.

Total Kamgar – 108 Time : 7.00 a.m,. to 3.00 p.m.

3.0 p.m. to 11.00 p.m.

Sr.No Name of the Sanstha1) G Star Seva Sahakari Sanstha Maryadit2) Ekvira Seva Sahakari Sanstha Maryadit3) Kulswamini Seva Sahakari Sanstha Maryadit4) Shree Mumreshwar Seva Sahakari Sanstha Maryadit

Hyderabad Pattern Work1) Sweeping of Roads2) Lifting of Debris on Roads3) Cleaning of Collection Centres4) Lifting Bushes on Roads5) Cleaning of Road Dividers6) Brushing of Roads7) Insectciding of Collection Centres by spraying Insecticide Powder.

MANNING AND MOPPING :

Surrounding area around Refuse Collection Centre is maintained and kept clean by

appointing one labourers. The system is called Manning. Refuse thrown by Pedestrian/Public from

the main roads and particular crowded places like Railway Station, Bus Stops, Hospitals Complex is

collected and deposited at the Refuse Collection Centres, this system is called as Mopping.

There are two Units of Manning and Mopping are working in ’T’ Ward

Sr.No Name of the Sanstha Name of the Road1) M/s. Vijeta Seva Sahakari Samsatha

Maryadit (Manning)

1) J.N. Road – Mehul Circle

2) R.R.T. Road – near Cambridge Store

3) Zaver Road – near Railwayline

4) R.H.B. Road – Kelewala

5) Dumping Road – near Municipal Garage

6) S.L. Road – near Mahajanwadi

7) Mahatma Phule Road – near Deshmukh

Garden

8) Gokhale Road – near Girnar Society

9) 60’ Road – near Fish Market

10) Chaphekar Bandhu Marg – Dhingra Maidan

11) M.G. Road – near Dayabhai 2) M/s. Ekvira Seva Sahakari Samsatha

Maryadit (Mopping)

1) R.P. Road

2) N.S. Road

3) Dumping Road

4) Jawaharlal Nehru Road

5) Goshala Road

6) Guru Govind Singh Road

7) M.G. Road

8) Devidayal Road

9) S.N. Road

Dattak Vasti Yojana

In the Corporation area where Municipal Services are not available in such a Slum. The Corporation

fixes responsibility of cleanliness on the N.G.Os. formed out of the Local Residents. The refuse from

the slums is removed to the Collection Centres. Small gutters, gullies, are also kept clean. Before

handing over the work of such slums to the Organizations, it is binding on the Organization to fulfill

terms and conditions as prescribed by the Corporation.

Sr.No. Name of the Sanstha Name of the Area1. M/s. Vijeta Seva Sahakari

Samsatha Maryadit (Manning)

Amar Nagar, Rahul Nagar,

Shankar Tekadi, New Rahul

Nagar2. M/s. Jai Ganesh Seva Sahakari

Samsatha Maryadit (Manning)

Hanuman Pada, Panchshee

Nagar, Ganesh Pada, Samarth

Nagar, Rama Bai Pada3. M/s. Uttakarsha Seva Sahakari

Samsatha Maryadit (Manning)Babu Jagjivan Ram Nagar, Sanjay

Gandhi Nagar, 4. M/s. ShramSaphalya Mahila

Udyogik Uttapadan Seva Sahakari Samnatha Maryadit (Manning)

Nirmal Nagar, Veer Sambhaji

Nagar, Moti Nagar, Bhimwadi,

Sainath Nagar5. M/s. Uttakarsha Seva Sahakari

Samsatha Maryadit (Manning)Jamunada Wadi, Gorakh Chawl,

Raghunath Chawl, Indira Colony,

Nalpada, Kadam Pada6. M/s Kulswamini Seva Sahakari

Samsatha Maryadit (Manning)Patil Wadi, Anand Nagar,

Upadhyay Chawl, Azad Nagar,

Shivaji Wadi, Sajjan Wadi,

Girijabai Chawl7. M/s. Ekvira Seva Sahakari

Samsatha Maryadit (Manning)Azad Nagar, Mithagar Road,

Ambedkar Nagar, Salvi Wadi8. M/s. Sanjeevani Seva Sahakari

Samsatha Maryadit (Manning)Ramgad Gandhi Nagar

9. M/s. G Star Seva Sahakari Samsatha Maryadit (Manning)

Gautam Nagar, Sidhanta Nagar 1

& 2 , Bhimwadi , Sita Nagar,

Vishwashanti Nagar,10. M/s. Sukhmani Seva Sahakari

Samsatha Maryadit (Manning)Indira Nagar

DUTIES OF ASSISTANT ENGINEER (S.W.M.) :

(I) To Head and Supervise the daily work of SWM in Co-ordination with concerned Assistant

Commissioner of the Ward.

1) To maintain cleanliness with help of Municipal Labourers.

2) To maintain cleanliness through N.G.Os. under the Hydrabad Pattern Scheme.

3) To carry out Mechanical sweeping through Pvt. Contractors.

4) To collect refuse from the roads and Refuse Collection Centres.

5) To collect a transport refuse through Municipal Refuse Vehicles.

6) To collect and transport refuse through Pvt. Contractor’s Vehicles.

7) To ensure the restrictions on overflowing refuse dustbins and open refuse existing places and

to co-ordinate the work of Refuse Collection by way of transport plan (routs, time and trips) with

the help of E.E. Transport effectively.

8) To repair, beautify and maintain Refuse Collection Places and Open Refuse existing places.

9) To co-ordinate Adopted Slums Scheme in the slum area.

10) To reduce piles of unauthorized debris in co-ordination with A.E. (Bldg.) and A.E.

(Maintenance).

11) To control over work of allotment on the basis of Pay and Use, maintain and operate Municipal

W.C. and PSCs. & cleanliness, in the slum area.

II) To plan, control and implement working of Solid Waste Management with Engineers and Sub-

Ordinate Staff.

III) To initiate and expand house to house Refuse Collection System as per norms under M.S.W.

2000 and Sections 368 & 372 of the Mumbai Mahanagarpalika Act.

IV) To evaluate the work of labourers, J.O. and Supervisors of the SWM Department in the

Corporation.

V) To evaluate in relation with cleanliness work carried out by Pvt. Contractor.

VI) To create awareness on the following items in Co-ordination with Municipal Officers, (Officer on

special duty). Advance Locality Management. (C.D.O.s, Municipal Councillors, Peoples

Representatives, Local Authorities).

a) Reduction in refuse generation, Segregating the refuse.

b) To collect house to house refuse.

c) To use of Vehicles Loaded with bell in the slum area for refuse collection.

d) The disposal of debris caused on amount of Construction and removal of unauthorized

constructions.

VII) To direct nuisance detectives for following Rules and Regulations under MSW 2000 and U/s.

368 & 372 of M.M.C. Act.

VIII) To assist ward Executive Engineer, Agreement & implementation Committee of SWM Dept.

for the Survey and analysis of the following items.

a) Materials and articles as required by Municipal Labourers and its use.

b) Requirement of Refuse Dustbins for collecting refuse and unwanted articles.

c) Contract for Collectors Refuse from various places.

d) Facility of new PSC for the use of Public at large at various places.

IX) To implement new Management Model for collecting debris in Co-ordination with Ward

Executive Engineer (Environment).

X) To repair, operate and maintain the sewage system, Storm Water Drain System following

details of Mechanical Electrical works by Controlling staff of SWM/ Sewage/ SWD/ Electrical

Staff.

a) Daily operation and Maintenance of Sewage System in the Ward.

b) To repair common house gullies and house drainage system in the ward.

c) To implement various actions in the drainage scheme as per Municipal Act.

d) To carry out remedial work in connection with sewage/ S.W.

Entrances in the ward to carry out remedial and preventive measures in corporating scheme

of pumping out the water from the low-lying area at

e) Mechanical and Electrical various work in Ward

f) To get the work done entrusted by Superiors .

ELECTRIC DEPARTMENT

Sub Engineer (Electrical), working under Assistant Engineer (S.W.M.), is maintaining electrical

installations in the ward. Electrician 1st, 2nd, 3rd, liftman, wireman and labourers are working under

him. Electricity bills of street lights and Estate properties are verified by S.E.(Elect.) Ward.

In Electric Department, following activities are carried out:

1. Maintenance and repairs of water pump sets.

2. Electrical repairs of Mun. Dispensaries and Maternity Homes.

3. Providing additional electrical points to Fire Brigade, AHS chawls, Municipal Offices, buildings,

Municipal Hospitals, Maternity Homes, Markets, Schools, Gardens.

4. Repairing of electrical accessories existing in the Mun. Properties mentioned in Sr.No.3.

5. Replacement of parts of electrical accessories, as per requirement, in the Municipal properties

mentioned in Sr. No.3.

Sub.Engineer (M.&E.):

1. Follow up of repairing and Maintenance of Telephone/EPABX System, Computers

2. Preparing proposal for providing street lights at various roads and maintaining street lights

through B.E.S.T.

ASSTT. ASSESSOR AND COLLECTOR

Assessment and Collection Department is one of the important department and main source

of Revenue of M.C.G.M.

As per Section 154 of M.M.C. Act, Assessment and Collection Dept. has to assess all lands

and buildings situated in the jurisdiction of M.C.G.M. To levy and recover property taxes, Theatre Tax,

tax on vehicle- animal, Maharashtra tax on building with large residential premises etc. is the main

work of various Sections/Wards of the Assessment & Collection Deptt.

Under the control of Assessor & Collector and under Supervision of Dy. Assessor &Collector,

Asstt. Assessor & collector get the day to day work done from the staff under his control at ward level.

Under the control of M.C., the administration work is done at Ward level.

Along with this, Assessment & Collection Deptt. carries out the work of General Municipal

Elections.

For smooth working of each Ward, two separate wings namely Indoor & Outdoor are created

under the control of Asstt. Assessor & Collector.

Work of Indoor Staff:

To prepare tax bills and send to tax payers, levy penalty and issue warrant of attachment to

defaulters of payments, as per provisions of M.M.C. Act allow refund, maintain record of R.V. etc.

prepare administrative reports, statistical figures. Issue inspection extracts, print assessment list, half

yearly bills, bill books summery of taxes due.

Work of Outdoor Staff

For the purpose of Inspection of the properties 'S' Ward is divided into various sections and

one Ward Inspector is appointed for each section. Under the supervision of Dy. Supdt./Supdt., Ward

Inspectors the properties of his section and submits inspection report, initiate recovery actions by

serving penalty notices and warrant of attachment etc. submit inspection extract of property if party

applies for the same. Under supervision of Asstt. Supdt., tax is collected at CFC Counter and receipt

is issued to party.

General working procedure of T Ward

Collection Target is allotted to each Ward of Assessment & Collection Deptt. In order to

achieve the target, regular follow up is done by pursuing rate payers for recovery of taxes. For this

purpose, the Property Tax Bills are issued and served to rate payers under provisions of Sec. 154 of

M.M.C. Act. Demand notices are served on tax defaulters. If no payment is received penalty notices

and warrant of attachment are issued and served on the defaulters. Public Auction sale is conducted

under the sanction of competent authority for recovery of Municipal dues by giving advertisement in

the local newspapers. Refund on account of vacancy & over collection is allowed to party under the

sanction of competent authority W.T./S.T. is levied or deleted from P.T.Bills On payment of Schedule

fee, first date of assessment, inspection extract, Duplicate receipts are issued to applicant. On

demand, tax clearance certificate is issued if all dues are recovered. Abstract of daily collection is

prepared and sent to Cash Section. Transfer of property cases are disposed off after proper scrutiny,

under sanction of competent authority Maharashtra Tax on building with large residential premises is

levied and recovered and entire work procedure for the same is followed by this Deptt. Tax collection

procedure is under SAP.

For aforesaid work sanction of competent authorities obtained whenever necessary.

ADMINISTRATIVE OFFICER (SCHOOLS)

Administrative Officer (Schools) is such a head of section on whom the responsibility of

Municipal Primary and Upper Primary schools of the ward is entrusted. The A.O.(Schools) is

answerable to the Education Officer. Nevertheless, he is expected to be in close contact with

the Assistant Commissioner of the ward and carry his work and also expected to submit the

reports to him from time to time. Similarly, for the maintenance of Municipal Schools and in

regards to municipal schools housed in private buildings, he has to act upon the landlords in

coordination with the Assistant Engineer (Maintenance) and Assistant Engineer (Building and

Construction).

There are 45 Primary schools, 8 Secondary Schools, 4 Mumbai Public Schools, 14

Aided Schools, 26 unaided Schools and they run through seven mediums under jurisdiction of

A.O.(Schools), T Ward. These schools are housed in 63 buildings.

The functioning of A.O.(Schools) is as under:

He exercises supervision on schools and office work. He attends the meetings of

superiors. In connection with the repair works, he accomplishes such tasks in co-ordination

with Assistant Municipal Commissioner. He implements in schools, the activities like

Balakostav, Tree Plantation, cleansing campaign and other Government Projects. He carries

on duties such as giving scholarships money to the school employees, giving uniforms to the

fourth class employees and supplying educational aids/materials to the schools.

To give admissions to the new children when schools reopens and motivate schools

children to participate in cultural programmes. There are some of functions of A.O.(Schools)

regarding the thefts in schools or accidents, he urgently establishes contacts with superiors

and executes them accordingly. Solid articles, broken wooden furniture, torn and unusable

library and text books, answer books are allowed to be written off from dead stock register after

getting them verified by the officers concerned and making arrangement for carrying such

things away. Science Laboratories are also run in schools. The A.O.(Schools) gets various

task of Sarva Shikshan Abhiyan Project completed.

The contingence money given to the office of the A.O.(Schools) is distributed to the

employees after sanctioning their expenses and other expenditure bills. The A.O.(Schools)

sanctions and send school electricity bills, water bills, and property bills to the higher officers

for the approval. He conducts meeting of complaints, redressal committee in the office and

gets those complaints redressed.

Duties of the A.O.(Schools)

1. Exercising supervision on the establishments work at all languages schools in the ward.

2. Supervising the work of office staff.

3. Executing the transfers of peons and hamals as per convenience of the administration

under his jurisdiction.

4. To ensure the projection of municipal rented school buildings in the ward. He has to

discuss about the repairs with the other officers in the wards and execute such

repairs/maintenance work as per the instructions of the superiors.

5. To grant all types of leaves- casual leaves, and half pay leave to the school and office

staff.

6. To attend the meeting of higher officers and execute the work as per their orders.

7. To grant contingence funds to the schools.

8. To prepare report of school employees and give salary increments accordingly.

9. To prepare the list of employees retiring from service and submit their claims of

provident funds and pension papers for the disbursements on time.

10.To organize hobby classes and non formal classes in the schools.

11.To initiate the enquiry in case of unauthorized absent employees and complaints of

employees from outsiders.

12.To visit the schools along with E.O., Dy.E.O., D.M.C., Mayor, Dy. Mayor and Chairman

of Committees and Officers.

.

COLONY OFFICER

Colony officer is Head of Slum Department of the Ward and the slum on Municipal lands in

wards are under his purview. Following works are carried out in consultation with the Senior Colony

Officer and the staff working under him.

1) To accept the Compensation charges from the hutment dwellers on Municipal Lands.

2) To supervise the work of issuing photo passes on the basis of Slum Survey 2000.

3) The transfer /conversion cases of hutment dwellers to be submitted to Dy. Municipal

Commissioner.

4) To certify the eligibility of the hutment dwellers while issuing Annexure-II for Slum

Redevelopment Scheme.

5) To submit report for cleanliness in slum colonies.

For administrative process, the Colony Officer, is working under

Assistant Commissioner whereas for policy mater under D.M.C.(Spl.)

Colony Officer and Rent Collectors are working under Senior Colony Officer and performing

following duties.

1) Recovery of Rent : Rent Collector of the Colony Office is having a receipt book for the

Collection of Compensation charges. He also maintains the ‘Compensation Demand Register,’

wherein name of hutment dweller, area of hut and monthly demand is noted. The

Compensation from hutment dwellers is accepted in chowky/ office or by visiting slum colonies.

Photo passes are issued to the hutment dwellers. Recovery of rent is noted in the Demand

Register and entry is taken in photo pass (Rent back) by issuing receipt to the hutment

dwellers.

2) Recovery of Pending Rent :

If the recovery of Compensation is remain pending for more than

two months, the Rent Collector recovers the same with the help of “Chief Enquiry Officer” according to

Section 105 B of the M.M.C. Act.

3) Action on unauthorized Changes/ additional works :

The Rent Collector, by Survey in Slum Colonies, brought to the Notice of Colony Officer, the

unauthorized changes, extra works, change in user, subletting, etc and the Colony Officer with the

help of workers of maintenance department and Police Force demolish such unauthorized works/

constructions.

4) Transfer of Rent :

Transfer of hutment dwellers is sanctioned as per Municipal Rule for which defendant applies

to Assistant Commissioner. Such transfers are effected in the name of Legal Heirs and others. For

such transfers, proposals are submitted to Dy. Municipal Commissioner for sanction, through

Assistant Municipal Commissioner, by adopting laid down procedure and after such sanction, Rent

Collector issues the photo pass.

5) Change in use :

On receipt of application for change of user, proposal is submitted to Dy. Municipal

Commissioner for sanction by following laid down procedure.

6) If unauthorized work is noticed in slum, report is made to Assistant Commissioner & demolition

action with the help of local police is taken under Section 354-A of M.C.G.M. Act.

SENIOR LEGAL ASSISTANT

Legal Department represents M.M.C. in cases filed in various courts by M.M.C. under

Mumbai Municipal Corporation Act 1888, M.R.T.P. Act 1966, Mumbai Shops and Establishment Act

1948, Food Adulteration Act 1954, Development Control Rules etc. These cases are filed in both

criminal and civil and are in different courts. Law Officer is head of this department. Jr. Legal

Assistant in Ward Office and Sr. Legal Assistant in zones, work as representatives of Law Officer,

and looks after the cases filed under Mumbai Municipal Act 1988. Court Clerk, Notice Clerk, Notice

Karkoon, Mukadam and Peon are working under Sr./Jr. Legal Assistant and he works with the help of

this staff.

Duties

1. To look after legal matters in ward office.

2. To scrutinize action papers and offence sheets received from the departments such as

License, Health, Building and Factory, Water Works, Maintenance, P.C.O. etc.

3. To file and handle the cases in metropolitan court under Municipal Corporation Act, as

authorized by Municipal Commissioner.

4. To prepare brief, evidence and arguments regarding cases in Metropolitan Magistrate's Courts.

5. To guide the witness and give opinion if required by departments.

6. To prepare monthly reports of Legal Department.

7. To supervise clerical and other staff.

8. To attend head office to consult Sr. Officers and to work as directed by Sr. Officers.

ASSISTANT SECURITY OFFICER

In T Ward Municipal Office, all head and order comes under Assistant Security Officer who

looks after all the things with his subordinates. For him, all orders comes from Chief Security Officer.

In 'T' Ward Office, all Departments such as Hospitals, Gardens, Depots, Stores, Swimming

Pool etc., Security is being maintained by Assistant Security Officer with his subordinates.

In addition to above, following work is also done by Assistant Security Officer:

1. All the visitors coming in 'T' Ward Office and other incidence such as Morchas, Strikes and

other movement are handled by Assistant Security Officer and avoided untoward incidences.

Sometimes, Police Bandobast is also taken for help.

2. To keep all Security Guards vigil, the Assistant Security Officer takes day and night round and

checks Security Guards on Duty and see that all untoward incidences and thefts are minimized

and vanishes such things.

3. All visitors coming to 'T' Ward Office during office hours are well guided and treated by Security

Department.

4. To conduct enquiries in respect of that, misconduct with property and other untoward

incidences.

5. To see the establishment work of all Head Security Guards, Security Jamadar and Security

Guards in 'T' Ward.

6. All works given by higher authorities such as Dy. Municipal Commissioner, Assistant Municipal

Commissioner and higher authorities of Security Department are done by Assistant Security

Officer as well as he sees that the work of 'S' Ward is going on smoothly.

There are following estates in ‘T’ Ward

a) Octroi Nakas - 2

b) Indian Senses Project 5 - 2

c) Chief Fire Brigade Office - 2

d) Office of Engineer (Transport ) - 1

e) Office of Supdt. (Market )- 6

f) Office of Engineer (Sewerage )- 1

g) Office of A.C. (Estate ) - 2

h) Office of A.C. (Slum Improvement) -18

i) Office of Assistant Engineer (Maint) - 11

j) Office of Assistant Engineer (W.W.) - 4

k) Office of Assistant Engineer (SWM) - 7

Asstt.Security Officer is responsible for the security of all these estate. Accordingly, Security

Guard/ Security Jamadar are appointed and monthly duties are entrusted to them.