ihotelier 3 0 implementation

iHotelier Implementations iStay Reservation Services

Revised: January 19th, 2009

TravelCLICK Implementation Form

We are delighted to welcome you to TravelCLICK as a member of our iHotelier family. In order to present your property in the brightest light possible, we need your help!

The following pages will gather the information we need to know about your property in order to display its features into our central reservation system.

As you prepare to fill out this packet, you should assemble a team of individuals from within your property. You should also designate one primary iHotelier contact. This is important to ensure a smooth transition and continuity. This should be the individual who is authorized to make decisions and answer questions in order to make this process as easy and quick as possible.

Throughout the packet, we have included best practices that we encourage all hotels to implement. These are practices that we have tested at multiple types of hotels and have found to be successful in generating increased revenues for those hotels. We have also made recommendations about who is the best person to complete each section.

The contents of this packet are the key to a successful implementation for your hotel. There are few key things to keep in mind while completing this information:

The more detail that you can provide will make it easier for your hotel to start generating more revenue through the electronic channels faster.

Please complete the information in this packet to the best of your knowledge. This should not be a process handled by one individual. Engage your entire revenue team in the process. Individuals from throughout the different departments of your hotels will be able to provide different perspectives on your hotel. Take advantage of their insight and use it to better promote your hotel.

If any area needs further explanation, please contact your Implementation Manager. They are experts in this process and will be able to guide you through this and make recommendations for optimizing your rates and inventory so as to most efficiently manage the system.

Please copy and paste in additional sections when necessary (For example: room types, rate types, local attractions, area restaurants, etc).

Room rates must be submitted with the completed forms for at least the next 365 days.

The data will be entered exactly as it is written so please be specific. Please check that spelling, grammar, and correct casing are used.

Please review the entire document for completeness and accuracy prior to forwarding to your Implementation Manager. Incomplete and/or missing information will delay the activation of your property.

All documents must be returned electronically in either word or excel format (room rates only). Please note that PDF, handwritten, and faxed forms will not be accepted. If you are unable to return forms electronically, please contact your Implementation Manager as soon as possible to discuss options.

The property is contractually liable for the accuracy of all information provided.

Property images and logos may be forwarded electronically or on disk to the following address:

TravelCLICK Attn: Implementations Dept 9 Greenway Plaza, Suite 1200Houston, Texas, USA 77046E-mail: [email protected]

We sincerely thank you for choosing TravelCLICK and look forward to a successful future together.

TravelCLICK Implementation ~ Property Information

These sections provide basic details on your hotel. The section is broken into eight sections:

© Copyright 2009 by TravelCLICK, Inc. 2

mailto:[email protected]


o Property Information – This section has the basic information about your hotel concerning: name, address, currency, time zone, etc. This section can be completed by the Revenue Manager, Reservation Manager or Front Office Manager.

o Contact Information – This section covers the individual contact people at your hotel. The Primary Contact should be the day to day user for the iHotelier platform.

o Languages – This section details the languages you would like to have available for your hotel. You should give special thought to your customer base and which languages will best serve their needs. This section should be completed by the Revenue Team.

o Hotel Description – This section is your virtual brochure for potential customers. This section should be completed by your Director of Sales and/or Director of Marketing.

o Directions – This section provides basic directions to your hotel from multiple different geographic map points. These should be simple and clear to understand and should stick to major thoroughfares rather than local shortcuts. Someone familiar with the area should complete this section.

o Property Amenities – This section references amenities that are available at the property level as opposed to the room type level. The section should be completed by the Revenue Team.

o Hotel Policies/Guarantee Policy/Cancellation Policy – This covers deposit and/or guarantee policies for your hotel. It will allow you to select a standard/default policy that encompasses most of your normal business patterns as well as individual time frames where your policies might need to be more/less restrictive based upon the nature of the business. It is best to make sure that your policies closely match those of your competitors. Needlessly restrictive policies can drive business away from your hotel to competitors. This section needs to be completed by your Revenue Team.

o Terms & Conditions – As a standard, we will include check-in & check-out times, cancellation policy and either deposit or guarantee policy. You will need to complete any additional text that you wish to include. There are examples on the page for this section. This section should be completed by the Revenue Team.



General Property Information: Where options are provided, please highlight the best option.

The Primary Contact below will be listed in iHotelier. This should be the person who will manage the system on a daily basis. This person will be contacted regarding any reservations questions or concerns.

Property Name Casa Colombo Hotel

Property Address 231, Galle Road

City Bambalapitiya / Colombo 04

State/Province Western province

Postal / Zip Code 00400

Country Sri Lanka

Property Website Address www.casacolombo.com

Phone Number 0094 114520130

Toll Free Number -

Property Fax Number 0094 114520150

Guest Fax Number 0094 114520150

Reservation Email Address [email protected]

Reservation Fax Number 0094 114520150

Group / RFP Email Address [email protected]

Preferred Date Format

US – mm/dd/yy No

UK – dd/mm/yy Yes




http://www.casacolombo.com/


Check In Time 14.00

Check Out Time 12.00

Cancellation Time 21 days

Time Zone (GMT + 05.30)

Daylight Savings Time Observed? No

Unit of Measure Kilometers

Base Currency USD

Standard Travel Agent Commission 15%

Price Range: Low USD 186

Price Range: High USD 500

Number of Rooms 12

Number of Non Smoking Rooms 7

Number of Floors 2

Name of Property Management System (PMS) & Version:

N/A

Latitude & Longitude: (See http://www.batchgeocode.com/lookup/ for free assistance with Latitude/Longitude)

Latitude (Example 121.163) 6.8871691 North

Longitude (Example – 10.023) 79.8575156 East


https://webmail.travelclick.net/exchweb/bin/redir.asp?URL=http://www.batchgeocode.com/lookup/


Property Type & Rating: Where options are provided, please highlight the best option.

Primary Property TypeAll Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate

Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service; Meeting/Conference; Motel; Resident Apartment; Resort

Secondary Property TypeAll Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service;

Meeting/Conference; Motel; Resident Apartment; Resort

Additional Property TypeAll Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service;






Market Tier Budget; Economy; Midprice; Deluxe; Upscale; Luxury

Property is ISO Certified Yes

AAA Diamond Rating1 Diamond;2 Diamonds;3 Diamonds;4 Diamonds;5 Diamonds; Not

Rated

Mobil Star Rating 1 Star;2 Stars;3 Stars;4 Stars;5 Stars; Not Rated

OHG RatingDeluxe; First Class; Limited First Class; Moderate Deluxe; Moderate First Class; Moderate Tourist; Not Listed; Superior Deluxe; Superior

First Class; Superior Tourist; Tourist

RAC Star Rating N/A

Star Rating NA

Location of the Property:Please list airports in order of proximity to the property.

Airport NameThree Letter

Airport Code

Distance & Direction From The Airport To The Property(Example: 10 Miles SW)

Bandaranayake International airport CMB 20 Miles



Directions: Maximum of 250 characters allowed for iStay.

For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.

Transportation Information, including whether the property offers shuttle service to/from the airport.

Airport transfer would cost USD 75+++ one way in a luxury sedan, Please note that all guests are met at the arrival lounge by our airport representative and then escorted to the vehicle.

Chinese:

机场接送将耗资 75美元+++在豪华轿车的一种方式，请注意，满足所有客人在我们的代表抵达机场休息室，然后护送到车辆。

French:Transfert aéroport coûterait USD 75 + + + d'une façon dans une berline de luxe, S'ilvous plaît noter que tous les invités sont accueillis à la salle des arrivées par notrereprésentant à l'aéroport, puis escorté le véhicule.

German:Flughafentransfer kosten würde USD 75 + + + ein Weg in einer Luxuslimousine, Bittebeachten Sie, dass alle Gäste in der Ankunftshalle von unserem Vertreter Flughafen erfüllt sind und dann an das Fahrzeug geleitet.

Italian:Trasferimento per l'aeroporto avrebbe un costo di USD 75 + + + uno dei modi in unaberlina di lusso, La informiamo che tutti gli ospiti sono incontrati alla sala arrivi dalnostro rappresentante aeroporto e poi scortato al veicolo.

Japanese:空港送迎は USD75+かかる++つの方法を高級セダンでは、すべてのゲストは、私たち空港担当者が到着ラウンジで満たされていることを、車両に護衛に注意してください。

Spanish:Traslado desde el aeropuerto costaría USD 75 + + + de una manera en un sedán delujo, Por favor, tenga en cuenta que todos los invitados se reunieron en la sala dellegada de nuestro representante en el aeropuerto y luego escoltó al vehículo.

Driving Directions from the Airport

Head south from the airport towards Colombo on the main road.

Driving Directions from the NorthHead south and then towards Colombo

Driving Directions from the SouthHead north on the Galle Road towards Colombo

Driving Directions from the EastHead west and then towards Colombo



Driving Directions from the WestHead to Colombo 04

Driving Directions Other



Property Amenities: Please indicate which amenities apply to the property as a whole. Room specific amenities will be listed elsewhere. Please check all amenities that apply with an X to the left of the amenity.

X Sample

× 24-Hour Front Desk ×24-Hour Room

Service× 24-Hour Security × Adjoining Rooms

× Air Conditioned × Airline Desk Annex Room × Audio Visual Equipment

× Baby Sitting Bar Barber Shop Beauty Salon

Blackboard Boating Boutiques Bowling

Brailed Elevators Bus Parking Business Center Car Rental Desk

CasinoCellular Telephone

RentalCoffee Shop Computer Rental

×Concierge Desk

Concierge Level × Conference Facilities Conference Suite

Copy Service × Courtyard Cross Country Skiing × Currency Exchange

Disco× Doctor on Call × Door Man Downhill Skiing

Driving Range Drugstore Duty Free Shop Elevators

Executive Desk Executive Level × Exercise Gym × Express Check In

× Express Check Out Family Plan × Fax Female Executive Rooms

Fishing Florist Free Airport Shuttle × Free Parking

Free Transportation Game Room Gift Shop Golf

Granary Room Guest Laundromat Handicap Facilities Health Club

Heated Guest Rooms Heated Pool × Honeymoon Suite Horseback Riding

×Ice Machine

Indoor Parking Indoor Pool Indoor Tennis

×International Direct

Dial× Jacuzzi Jogging Track Kennels

Lanai× Laundry Service Laundry/Valet × Lounge

×Maid Service

× Meeting Facilities Meeting Suite Miniature Golf

× Multilingual News Stand Night Club × Non-Smoking Room

Nursery for Children On the Bay On the Beach On the Garden

On the LakeOn the Marina On the Ocean On the Garden

On the River Oriental Room Style × Outdoor Parking × Outdoor Pool

Outdoor Tennis × Overhead Projector × Oversized Rooms × Parking

ParlorPhone Service Picnic Area/Tables Playground



× Pool × Poolside RoomPoolside

Snack bar× Porters

× Projector ×Public Address

SystemPutting Green Racquetball Courts

Ramp Access to Buildings

Recreational Vehicle Parking

× Restaurant Rollaway Beds

× Room Service × Safe × Safe Deposit Box Sauna

Scuba Diving × Secretarial Service Security Shopping

Shopping Mall Skeet Shooting Small Pets Allowed Solarium

× Spa Sports Available Sprinklers In Rooms Steam Bath

× SuiteTDD Telephone

MachineTelex Tennis

Tennis Pro × Terrace Theater Desk Theme Room

× Tour Desk Truck Parking Valet Parking Vending Machines

Video Tapes Villa VIP Floor × Wakeup Service

Water Skiing Western Room Style Wheel Chair Access × White Board

Wind Surfing



Languages: We currently load iHotelier in English Only unless otherwise requested. You should give special thought to your customer base and which languages will best serve their needs. We strongly encourage you to provided translated room and property information for all additional languages. If you are interested in doing so, please ask your Implementation Manager for an additional language form.

Primary Language ENGLISH

Additional Translated Languages (Please provide an additional language form for each language)

Property Description: Your property description should include the key selling features of the property. The hotel description serves as the opening statement to a potential guest. It is most likely that they have never visited your property before; therefore, the hotel description must be interesting, descriptive, and inviting, yet objective and concise. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.



Property Description(250 Characters) Casa Colombo is a 12 suite Retro-chic hotel

that blends a contemporary designer style with the charms of a magnificent 200 year old Moorish mansion. Built by one of the wealthiest Indian trading families at the time, the mansion is adorned with acres of Italian and Indian mosaic floors, carved arches, molded ceilings and Moorish styled balconies, and is one of the few remaining treasures of its era. A significant part of creating this hotel involved restoring the building back to its former grandeur. Located in Bambalapitiya in Colombo 4, it is in the heart of Colombo‟s business district, however as its neatly cosseted away from the busy Galle road by its own cul de sac, it is a gated and very private hotel. Each of its suites are unique as rooms were created from within a house, and therefore, no two suites are alike. Each has its own distinct colour hues, layout and character. Yet all suites offer space and the finest in comfort and conveniences. Suites are 500 sqft (45 Sq mtrs) on average and go up to to 1,000 sq ft (90 sq mtrs) in space. What makes our Suites uniquely different is our very distinct designer style, since every piece of furniture, décor, fabric and lighting has been custom designed by the hotels founder Lalin Jinasena. Contrary to common practice of sourcing furniture from around the world, ours were made to our design in Sri Lanka. Therefore the exclusive style of Casa Colombo cannot be seen or found anywhere else in the world. There are 3 categories of suites: 3 Leisure Suites, 8 Corporate Suites and 1 Royal Suite. All suites comes with a 29 inch LCD TV by Nakamitchi, which can be watched from the bed or the living room. A High Fidelity sound system by Nakamitchi and movies on an Apple Ipod are some of the mod cons. A music selector designed by Lalin is also available which plays 6 genres of music from around the world and allows you to set the tunes to your mood.



The painstakingly selected music collection ranges from Paris Jazz, to salsa, clubby tunes, to chilled out lounge music. Though our building is 200 years old, our technology is cutting edge. All rooms are WiFi enabled which is complimentary for guests to use. There is also an intelligent bedside lighting panel that allows you to control your privacy and mood lighting from either side of the Super king size (7ft x 7 ½ ft) bed. We believe that nothing signifies luxury like Excess. With this in mind, you have a variety of flavors of shampoos, shower gels, body lotions and essences to chose from, including his and hers vanity kits. Corporate suites comes with a double sized bath tub, and our showers have an innovative twist, a secret that will remain for our guests to discover. For those who wish to switch to work mode, corporate suites are equipped with its very own business desk, that comes complete with an Apple laptop

and fax/photocopy machine.



HOTEL POLICIESDeposit and guarantee policies may not be used concurrently. Please confirm dates carefully to ensure they do not overlap.

Deposit Policy:If you have multiple deposit policy periods, please list each policy separately with the dates and details in the text area below.

For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.Standard Deposit PolicyI.e. All Reservations Require Credit Card Deposit of 100% of stay due at time of booking.

All reservations require 50% Deposit at the time of booking

Will the credit card be charged prior to the guest’s arrival? Yes or no.

Although the total amount will not be charged the relevant room charge will be pre authorized on the credit card and charge don arrival only.

Additional Deposit Policy

Date Range For This PolicyMMDDYY to MMDDYYWill the credit card be charged prior to the guest’s arrival? Yes or no.





Guarantee Policy: If you have multiple guarantee policy periods, please list each policy separately with the dates and details in the text area below.

For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.Standard Guarantee PolicyI.e. All reservations require credit card guarantee due at time of booking.

YES



Additional Guarantee Policy

Date Range For This PolicyMMDDYY to MMDDYY





Cancellation Policy: If you have multiple cancellation policy periods, please list each policy separately with the dates and details in the text area below.


Standard Cancellation PolicyI.e. Reservations must be cancelled 24 hours prior to arrival to avoid a penalty of one nights room and tax.

RELEASE PERIOD & CANCELLATION POLICYCancellation charges are as follows,Less than 504hrs (21 days) - 25% on the contracted rate Less than 336hrs (14 days) - 50% on the contracted rateLess than 168hrs (7 days) - 100% on the contracted rateNo Shows – 100% on the contracted rate.

Additional Cancellation Policy






Terms & Conditions:Our standard Terms & Conditions text will include the check in and check out times, cancellation policy, and either deposit or guarantee policy. Please include any additional text you would like to see included below.

For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.Terms & Conditions InformationI.e. Property is completely non smoking.



Family Plan:All text will appear in English only.

Family PolicyI.e. Children under 17 years of age stay free with an accompanied adult.

POLICY FOR CHILDRENBaby cot - FreeChildren under 6 years - Sharing the parent's Suite room – Free - Meals - 50% concessionChildren 6 & 12 years - Sharing the parent's room – 50% concession on Suite rates- Meals - 25% concession Kindly note that CASA COLOMBO has no means of providing extra beds

Family Plan OfferedPlease provide details if applicable.Property Suitable for ChildrenYes or no.Maximum Age To Qualify For Child Rate

Pet Policy and Deposit if applicable:All text will appear in English only.

Pets Allowed No

Pets Allowed Free of Charge No

Pet Policy No Pets

Additional Services & Fees: Please indicate all that apply.

All text will appear in English only.

Available Cost If Any Details

Sample X 5.00Sample fee of $5.00 per night will be

charged.

Early Checkout × Room rateGuest’s will; be charged for the stipulated number of days agreed to prior to arrival

Late Checkout × 50% of the room rate

50% of the room rate to be charged as a fee for late check out

Extra Adult NA NA NA

Extra Child × 50% of the room rate

50% of the room rate to be applicable for the extra child

Adult Rollaway NA NA NA

Child Rollaway NA NA NA

Crib × FOC FOC

Self Parking × FOC FOC

Valet Parking × FOC FOC

Other



Credit Cards Payment Guarantee Deposit

Sample X X X

American Express × × ×

Bancomer

Banamex

CarteBlanche

Diners Club

Discover Card

Eurocard

Great Wall

JCB Card

Mastercard × × ×

Visa × × ×

3M Card

Certificates/Awards

Coupons

Debit Cards × × ×

Personal Check

Travelers Checks × × ×

Vouchers



Taxes:Please indicate if taxes are calculated individually or cumulatively. (I.e. resort fee is subject to state tax, etc)


Tax TypePercentage or

Flat FeeDetails

City Tax

Lodging Tax

Occupancy Tax

State Tax

Value Added Tax 13%

Total Room Tax 25%

Service Charge 10%

Energy Surcharge

Standard Food and Beverage Gratuity

Food and Beverage Tax

Convention Tax

National Government Tax 2%

Resort Fee

Resort Fee Description

Are any of the property taxes or service charges taxed? (i.e. Is the State Tax charged on top of the Resort Fee?)

No

Are Taxes Included in Room Rates?No



iHotelier Implementation ~ iStay Enhancement Items

One of the most unique features of our iStay web booking engine is that is allows you to display items which can be added to a guest reservation at the time of booking. These items can range from chilled wine in the room to extensive spa items.

Please be as creative as possible when selecting these items. Make sure they are items that your hotel can easily and readily provide. Please yourself in your customers’ shoes and select items that create value. Our best practice is a minimum of 5 enhancements. This section should be completed by your revenue team.

Please include the information below for each enhancement item you wish to display. You may display up to 20 enhancement items, however only the top three will viewed on the opening page. A scroll bar will allow guests to view all items. Consider including spa services, dining options, or property activities as enhancement options. Please include additional items on a separate form if required.

For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.Enhancement Item NameMaximum 25 characters

Couple Spa Treatment

Description Maximum 90 characters

A full body treatment for the couple

Price USD 50

Sale Policy I.e. Per room, per night, per person, per adult, per child, etc.

Per person

Tax Rate 25% not included

Email AddressComplete reservation details will be sent via email when booked.

[email protected]

Enhancement Sort Order SPA001

Enhancement Item NameMaximum 25 characters

Romantic Pool side Dinner


A table for two set up by the pool side with candles and scented oils

Price USD100 PER COUPLE


PER COUPLE

Tax Rate 25% NOT INCLUDED


[email protected]

Enhancement Sort Order PD001






A bottle of Champaigne


A chilled bottle of champaign available insuite on arrival

Price USD 150


Per suite

Tax Rate 25%


[email protected]

Enhancement Sort Order Champ001


Candle Lit Dinner


Beautifully laid out table for two in the HVN restaurant

Price USD 60


Per Couple

Tax Rate 25%


[email protected]

Enhancement Sort Order HVN001


Bouquet of Roses / Chocolates / bottle of wine


2 Dozen Roses / freshly made chocolates and a bottle of wine in suite on arrival

Price USD80


Per suite / per couple

Tax Rate 25%


[email protected]

Enhancement Sort Order BCBW001

iStay Service Requests:The iStay booking engine allows your guests to select service request options to customize their experience at your property. Each of the four categories will display as drop down option box where the





guest may indicate their preferences. Although this section is not mandatory within iStay, we strongly encourage you to load options as the fields will appear blank otherwise. SampleMaximum Of 30 Characters Including Spaces

N/A

Option One

Option Two

Option Three

Option Four

*Email Address for Notification(Email address is not required)

Category #1 Name

Option One

Option Two

Option Three

Option Four

Email Address for Notification

Category #2 Name

Option One

Option Two

Option Three

Option Four




Category #3 Name

Option One

Option Two

Option Three

Option Four


Category #4 Name

Option One

Option Two

Option Three

Option Four




iHotelier Implementation ~ Guestroom Details

Additional iHotelier Functionality

There is some basic functionality within the iHotelier system that will make it easier to manage the system:

o Under the inventory section, this is the linked room type functionality.o This allows you to link premium rooms to a base room type.o Allows hotels to manage only one room typeo Should only be used by hotels that have consistent room type pricing across all seasons. Hotels that

change the increments between room types on a regular basis or by season should not use this functionality.

Inventory Best Practices:

o Create no more than six room types – On your website, too many room types can confuse the customer and potentially devalue the offering. Further, with more room types, the customer must scroll down to see all of them. Many customers won’t do this and may miss room types they would have bought. Simple, clear room types that promote the value of the offering simplify the process. (Please add additional documents as needed)

o Choose room types based on perceived value and desired features that sell - Size, View and the number of rooms speak to a customer regarding the value of your room. Room features such as bedding or smoking preference do not speak to the value of the room. If the agent or the direct consumer can see the value from your words, they will buy up.

o Create and load meaningful descriptions to your rooms – Properly defined room descriptions convey the value of your rooms. When travel agents and consumers can visualize the value of your property because of your description they are more likely to BUY your room.

o Sequence your room types – Use the sequencing functionality to sequence your rooms from lowest class to highest class. This combined with logical price points for each of your room types will tell the story of your product to agents and consumers and allow them to understand the value of your products.

o Pictures, Pictures, Pictures – Quality pictures emphasize the value that your property offers. Load them on your web site for each room type that you offer. A picture is worth a 1,000 words to web customers. iStay clients can display up to 6 images per room type. Your Implementation Manager will discuss image requirements directly to you.

o Load Inventory for 365 days (AT LEAST) – Allowing a guest to reserve well in advance means fewer denials which means more revenue. Rates and Inventory in iHotelier can be managed 5 years in advance. This will allow you to adjust for high or low periods in expected future demand.



Inventory:

Room Type Name Traveler Suite

PMS Room Type Code

iHotelier Room Type Code(2 to 8 letters or letter/number combination starting with an Alpha – This can match your PMS code)

TS

Room View Garden View

Room Description

6’ x 6 ½ floating bed, WC, separate shower, Nakamitchi LCD TV, Sound system, I Pod movies, Writing desk, IDD phone, dataport, safe, intelligent lighting, luxury toiletry to choose from A mini bar hidden in an antique pettagamaThese Suites are very individual in layout and size, even include a fantastic duplex suite, some with unique marble floors, and most with a beautiful moulded ceiling.

Number Of Rooms For This Room Type

3

Number Of Non Smoking Rooms For This Room Type

1

Room Display Sequence

Number of Each Bed Type in This Room:King N/A

Queen 1

Double N/A

Single/Twin N/A

Sofa Bed (Please include the size)

N/A

Number Of Roll-Away Beds Allowed In This Room

N/A

Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away)

2 Adults and kids below 6 years

Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy)

2

Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

2 Kids below 6 years



Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity.

X Sample Room Type Name:

120 AC 120 DC 2 Bedroom Suite×

230 AC

220 DC 3 Bedroom Suite Adjoining Rooms×

Air Conditioned

Alarm Clock Baby Listening Device Balcony Bath Tub

×Bathroom Telephone Bay View Beach View Bidet

×Cable TV Canopy/Poster Bed Castle Room City View

×Coffeemaker Computer In Room Connecting Rooms Cordless Telephone

×Cribs Available Double Bed Easel Efficiency

×Fire Alarm with Light Fireplace Free Local Calls

×Free Newspaper

×Garden View Golf Course View

×Grab Bars in Bathrooms Grecian Tub

×Hairdryer In Room

×In Room Movies

×International Direct Dial Iron

Ironing Board Jacuzzi Junior Suite King Bed

Kitchen KitchenetteKnock Light (Hearing

Impaired)Lake View

Large Suite×

Loft Marina View Microwave

×Mini Bar Modem in Room Modem Jack Mountain View

Murphy Bed Ocean View On the Beach×

Outlet Adapters

Park View Pool View Prayer Mats×

Queen Bed

×Radio Recliner

×Refrigerator River View

Run of House×

Shower Sico Bed Single Bed

×Sitting Area Slope View

×Smoke Detectors

×Smoking

Sofa Bed Solarium Tape Recorder×

Telephone

×Temperature Control Terrace

×Toilet Tower Room

×Turndown Service

×TV

×TV Remote Control TV Video Games

Twin Bed Vaulted Ceiling VCR Waterbed

×WC Wet Bar

×High Speed Internet



Room Type Name Corporate suite

PMS Room Type Code


CS


Room Description

7” x 7” ½ floating bed, WC, separate shower, Nakamitchi LCD TV, Sound system, I Pod movies, Writing desk, IDD phone, dataport, safe, intelligent lighting, luxury toiletry to choose from a mini bar hidden in an antique pettagamaThese Suites are very individual in layout and size, even include a fantastic duplex suite, some with unique marble floors, and most with a beautiful moulded ceiling. however, Fully integrated Business desk including, scanner, printer, fax, copier, complete wireless solution, internet, apple laptop, IDD phone, His/Her Vanity Pack ,Beautiful hand-crafted copper bath with a cascade spout


8


2


Number of Each Bed Type in This Room:King 1

Queen N/A

Double N/A

Single/Twin N/A


N/A


N/A


2 Adults and 2 Kids below 6 years


2


2 Kids below 6 years






230 AC


Air Conditioned

Alarm Clock Baby Listening Device Balcony×

Copper Bath Tub



×Coffeemaker

×Laptop In Room Connecting Rooms Cordless Telephone


×Fire Alarm with Light Fireplace Free Local Calls Free Newspaper

Garden View Golf Course View×

Grab Bars in Bathrooms×

Grecian Tub

×Hairdryer In Room

×In Room Movies




Impaired)Lake View

×Large Suite Loft Marina View Microwave

×Mini Bar

×Modem in Room Modem Jack Mountain View


Outlet Adapters

Park View Pool View Prayer Mats Queen Bed

×Radio Recliner

×Refrigerator River View

Run of House×



×Smoke Detectors

×Smoking


Telephone

×Temperature Control Terrace

×Toilet Tower Room

×Turndown Service

×TV



×WC Wet Bar

×High Speed Internet



Room Type Name Royal Suite

PMS Room Type Code


RS


Room Description

a 7’ x 7” ½ floating bed, WC, separate shower, Nakamitchi LCD TV, Sound system, I Pod movies, Writing desk, IDD phone, dataport, safe, intelligent lighting, luxury toiletry to choose from a mini bar hidden in an antique pettagama Fully integrated Business desk including, scanner, printer, fax, copier, complete wireless solution, internet, apple laptop, IDD phone, His/Her Vanity Pack, Beautiful hand-crafted copper bath with a cascade spout. A balcony with great view of garden and water feature as well as a private Jacuzzi Design and comfort in this suite offers you a true and magical experience.


1


1


Number of Each Bed Type in This Room:King 1

Queen N/A

Double N/A

Single/Twin N/A


N/A


N/A


2 Adults and 2 kids below 6 years


2


2 kids below 6 years






230 AC


Air Conditioned

Alarm Clock Baby Listening Device×

Balcony×

Copper Bath Tub



×Coffeemaker

×Computer In Room Connecting Rooms Cordless Telephone


Fire Alarm with Light Fireplace Free Local Calls Free Newspaper

×Garden View Golf Course View Grab Bars in Bathrooms Grecian Tub

×Hairdryer In Room

×In Room Movies


Ironing Board×

Jacuzzi Junior Suite×

King Bed


Impaired)Lake View

×Large Suite Loft Marina View Microwave

×Mini Bar Modem in Room Modem Jack Mountain View


Outlet Adapters


Radio Recliner Refrigerator River View

Run of House×



×Smoke Detectors Smoking


Telephone

×Temperature Control

×Terrace

×Toilet Tower Room

×Turndown Service

×TV



×WC Wet Bar High Speed Internet



Room Type Name

PMS Room Type Code


Room View

Room Description

Number Of Rooms For This Room TypeNumber Of Non Smoking Rooms For This Room Type


Number of Each Bed Type in This Room:King

Queen

Double

Single/Twin


Number Of Roll-Away Beds Allowed In This RoomMaximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away)Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy)Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)





120 AC 120 DC 2 Bedroom Suite 220 AC

220 DC 3 Bedroom Suite Adjoining Rooms Air Conditioned


Bathroom Telephone Bay View Beach View Bidet

Cable TV Canopy/Poster Bed Castle Room City View

Coffeemaker Computer In Room Connecting Rooms Cordless Telephone

Cribs Available Double Bed Easel Efficiency


Garden View Golf Course View Grab Bars in Bathrooms Grecian Tub

Hairdryer In Room In Room Movies International Direct Dial Iron



Impaired)Lake View

Large Suite Loft Marina View Microwave

Mini Bar Modem in Room Modem Jack Mountain View

Murphy Bed Ocean View On the Beach Outlet Adapters



Run of House Shower Sico Bed Single Bed

Sitting Area Slope View Smoke Detectors Smoking

Sofa Bed Solarium Tape Recorder Telephone

Temperature Control Terrace Toilet Tower Room

Turndown Service TV TV Remote Control TV Video Games


WC Wet Bar High Speed Internet



Room Type Name

PMS Room Type Code


Room View

Room Description




Queen

Double

Single/Twin



















Impaired)Lake View















Room Type Name

PMS Room Type Code


Room View

Room Description




Queen

Double

Single/Twin



















Impaired)Lake View















iHotelier Implementation ~ Property Level Rates

Additional iHotelier Rate Functionality

There is some basic functionality within the iHotelier system that will make it easier to manage the system:

o Under the rate section, this is the linked rate functionality.o This allows you to link multiple rates to your BAR rate.o Allows hotels to manage multiple rates at one time.o Helps to maintain rate parity and rate integrity.o If you are interested in this functionality, please mention this to your Implementations Manager

Rate Type Recommendations

o Best Available Rate – This should be your daily rate. There should be no rate that is lower unless it is qualified or fenced in some fashion.

o AAA/CAA/AARP - Specifically properties in North, Latin, Central & South America although cities in Europe, Asia and other Pacific Rim areas should consider loading if they have a higher concentration of US based travel. These rates do not have to be loaded as a discount and can be linked to your BAR rate for ease of management.

o Corporate Rate – This is especially important for GDS hotels as this is a searchable rate type that agents can use. If you don’t have this rate type loaded, you will not return on qualified searches (it is the number 1 qualified search in Sabre). The less you return the less you will be booked. This rate does not need to offer a discount and can be linked to your BAR rate for ease of management.

o Negotiated Rates – These are also especially important for GDS customers although having then available for your booking engine is equally important. Most travel agents will not call a hotel to book a rate. They will simply book another hotel that has the negotiated rate available. TravelCLICK can load your negotiated rates that are booked by travel agents so that only those agents can see and book them.

o Packages – When available, you should have packages available on both GDS & Web. For the GDS, your packages should be simpler and more easily defined as a value. For your web booking engine, you will have more space available to describe your packages. Therefore, on your website, you will be able to have more dramatic and descriptive packages.



Best Practices:

o Set BAR as your web default rate for your booking engine – This should be the lowest, unqualified rate available at your hotel. By setting it as the default rate on your web site, you simplify the rate offering to the customer. This combined with inventory best practices present an optimal booking scenario for customers to view your best rate and inventory.

o Price your premium room types to sell – Don’t overprice your premium rooms only to give them away when the guest checks in. By pricing your suites to what the market will bear, you are more likely to up sell the room type rather than upgrade. Logical pricing can make your premium rooms revenue generators.

o Load all room types against your BAR rates (including your suites) - This is the most commonly booked unqualified rate. Give agents and direct consumers the opportunity to sell or buy your entire product offering. When given the opportunity to up sell, they will when they can justify the additional spend. Selling premium product means more money for the agent and more money for your property.

o Sequence your rate plans for display - The recommended order: (1) BAR, (2) Discount, (3) Package. Sequence the room types in your PMS and in iHotelier. Use best practices to sequence the room types. This will ensure that the right room type and price is displayed in the right order on a search screen.

o Don’t let negotiated rates expire – For your most valued customers, extend their rates three months into the New Year to allow for delays in contracts. This will allow them to continue booking your hotel until a new rate is agreed upon. This will prevent them potentially discovering a new hotel because you didn’t have a rate available.

o Load rates for 365 days (AT LEAST) - Allowing a guest to reserve well in advance means fewer denials which means more revenue. Rates and Inventory in iHotelier can be managed 5 years in advance. This will allow you to adjust for high or low periods in expected future demand.

o Use the flexibility of iHotelier to your advantage - Use linked rates to make special rate plans (e.g. AAA, other associations with qualified best rate) follow your BAR variations. This way you save time because you only have to manage one rate.



Rate Plans: Please complete for each standard rate plan. Copy and paste in additional sections if more space is required. Where options are provided, please highlight the best option.

Rate Plan Name Rates for 2011

Rate Plan Description Rates applicable for travel during 2011

Rate Category(Choose One)

OTA Merchant

PMS Rate Plan Code

iHotelier Rate Plan Code(3 to 4 letters and/or number combination – This can match your PMS code)Market Segment(Required for properties with a PMS interface only)

CommissionableYes 15%

Confidential Yes

Web Enabled Yes

Will This Rate Plan Be Linked to Another Rate Plan?Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate

No



Rate Plan Name

Rate Plan Description


Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT,

OTA Merchant

PMS Rate Plan Code


CommissionableYes or No

Percentage or Amount

Confidential Yes or No

Web Enabled Yes or No




Rate Plan Name




OTA Merchant

PMS Rate Plan Code









Rate Details

Please copy and paste additional rows into this form if more space is required. Please utilize a new row for all rate changes occurring seasonally.

Rate Name Effective DatesFrom / To

Room Type(List All)

Days Available(Highlight All That Apply)

Rates OccupancyMinimum Nights

@ RateMaximum Nights

@ RateSingle Double

Extra Adult

Extra Child

Best Available06/14/05

---08/30/05

Double Deluxe

Monday, Tuesday, Wednesday,

Thursday, Friday, Saturday, Sunday,

All Days

$150 $175 $20 $10 3 5

OTA Rates10/03/1131/12/11

Traveler Suite



All Days

$ 186 $ 186 1 10

OTA Rates10/03/1131/12/11

Corporate Suite



All Days

$ 200 $ 200 1 10

OTA Rates10/03/1131/12/11

Royal Suite



All Days

$ 350 $ 350 1 10



All Days



TravelCLICK Implementation ~ Packages

Best Practices

Packages are an attractive offering for your customers that can help drive revenue by combining specific amenities available at your property. Please complete for each package. Copy and paste in additional sections if more space is required. Where options are provided, please highlight the best option.

Package #1 Name Stay 3 Nights and get 50% off on your last night

Package PMS CodeOnly if hotel is interfaced with iHotelier

iHotelier Rate Plan Code(3 to 4 letters and/or number combination – This can match your PMS code)

Package Start Date 10/03/11

Package End Date 31/07/11

Days Of The Week This Package Is AvailableHighlight All Days That Apply

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Standard Minimum Nights 2

Standard Maximum Nights 10

Package DescriptionMaximum Of 250 Characters Recommended For iStay.

Stay 3 nights consecutively and get 50% off on your final nights stay, The 50% discount can only be availed on the additional night after 3

consecutive nights.

Image To Be DisplayedLimit One Per PackageMeasurement - 192w x 140h Format: jpg

Taxes Included 25%

Gratuities Included N/A

Rate is Commissionable 15%

Cost Per Additional NightsAdditional Night Rate Can Be Linked. I.e. Best Available

OTA Rates

Deposit Amount if Applicable N/A

Children’s agesI.e. 0-11 and 12-15 This Will Allow You Different Price Points Based On The Age Of Children. (Up to Two Options Allowed)

1-6 years No charge for the kids, 6 years and above 50% of the room rate

Package is available on which of the following channels: Please highlight the best option.

Hotel Web Site GDS Call Center

yes Yes No



Guarantee or Deposit policy if different from property’s standard policy:PAYMENTSAll payments to the Hotel shall be by cheque drawn in favor of CASA Colombo (Pvt) Ltd “prior to guest’s arrival.Or Payment should be sent via direct telegraphic transfer to our bank prior to arrival or made by Credit card prior to guest’s arrival.In all the above events a 50% deposit on the booking is needed on the day of reservation.In all the above events a full payment is required if the booking is less than 3 days away.

Cancellation policy if different from property’s standard policy:RELEASE PERIOD & CANCELLATION POLICYCancellation charges are as follows,Less than 504hrs (21 days) - 25% on the contracted rate Less than 336hrs (14 days) - 50% on the contracted rateLess than 168hrs (7 days) - 100% on the contracted rate

Rates: Room Type Name Single Double Additional Adult Child Rate

Traveler Suite $186 $186

Corporate Suite $ 200 $ 200

Royal Suite $ 350 $ 350

Package Service Request Options:

Define options available within this package. Up to four categories allowed.Category #1 NameMaximum Of 30 Characters Including SpacesI.E. Spa ServicesEmail AddressWho Should Receive Notification That An Option Was Added To The Package?I.e. Restaurant Manager, Spa Reservation Team, or Golf Club

Option One Within Category #1Maximum Of 30 Characters Including Spaces I.e. Manicure, Massage, PedicureOption One DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option One Price



Option Two Within Category #1Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, PedicureOption Two DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option Two Price

Option Three Within Category #1Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, PedicureOption Three DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option Three Price

Category #2 Name Maximum Of 30 Characters Or Less Including SpacesI.E. Spa ServicesEmail AddressWho Should Receive Notification That An Option Was Added To The Package?I.e. Restaurant Manager, Spa Reservation Team, or Golf Club

Option One Within Category #2Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, PedicureOption One DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option One Price


Option Two Price

Option Three Within Category #2Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure



Option Three DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option Three Price



Option One Price


Option Two Price

Option Three Within Category#3Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, PedicureOption Three DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option Three Price



Category #4 Name Maximum Of 30 Characters Or Less Including SpacesI.e. Spa ServicesEmail AddressWho Should Receive Notification That An Option Was Added To The Package?I.e. Restaurant Manager, Spa Reservation Team, or Golf Club


Option One Price


Option Two Price


Option Three Price



Package Details: Where options are provided, please highlight the best option.

Package #2 Name

Package PMS CodeOnly if hotel is interfaced with iHotelier

iHotelier Rate Plan Code(3 to 4 letters and/or number combination – This can match your PMS code)

Package Start Date

Package End Date

Days Of The Week This Package Is AvailableHighlight All Days That Apply

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Standard Minimum Nights

Standard Maximum Nights

Package DescriptionMaximum Of 250 Characters Recommended For iStay.

Image To Be DisplayedLimit One Per PackageMeasurement - 192w x 140h Format: jpg

Taxes IncludedYes or No Tax Rate

Gratuities Included Yes or No

Rate is CommissionableYes or No

PercentageCost Per Additional NightsAdditional Night Rate Can Be Linked. I.e. Best Available

Deposit Amount if Applicable

Children’s agesI.e. 0-11 and 12-15 This Will Allow You Different Price Points Based On The Age Of Children. (Up to Two Options Allowed)



Package is available on which of the following channels: Please highlight the best option.

Hotel Web Site GDS Call Center

Yes or No Yes or No Yes or No

Guarantee or Deposit policy if different from property’s standard policy:

Cancellation policy if different from property’s standard policy:

Rates: Room Type Name Single Double Additional Adult Child Rate

Package Categories & Selection Options:

Define options available within this package. Up to four categories allowed.Category #1 Name Maximum Of 30 Characters Or Less Including SpacesI.E. Spa ServicesEmail AddressWho Should Receive Notification That An Option Was Added To The Package?I.e. Restaurant Manager, Spa Reservation Team, or Golf Club


Option One Price




Option Two Price


Option Three Price



Option One Price


Option Two Price

Option Three Within Category #2Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure



Option Three DescriptionMaximum Of 30 Characters Or Less Including Spaces

Option Three Price



Option One Price


Option Two Price


Option Three Price





Option One Price


Option Two Price


Option Three Price



TravelCLICK Implementation ~ Email Communication

Guest Email Communication:

Our standard confirmation, cancellation, pre stay and post stay letters are written as follows. If you would like to customize any of these letters please provide us with the details and verbiage in the text boxes below.


Standard Confirmation Letter:

Email From Primary Contact email address

Email CC Primary Contact email address

Email Subject “Property Name” Reservation Confirmation

Standard Confirmation Message

Thank you for choosing the “Property Name” for your upcoming visit to “Property City”.

Please review your reservation information carefully and contact us if we can be of further assistance.

We look forward to welcoming you and wish you a most enjoyable stay.

Sincerely,

“Primary Contact Position”“Property Phone Number”“Primary Contact Email Address”“Property Web Address”

Use Standard VerbiageYes or No ~

If No please complete Customized Confirmation Letter details below.



Customized Confirmation Letter:

Email From

Email CC

Email Subject

Customized Confirmation Message



Standard Cancellation Letter:



Email Subject “Property Name” Reservation Cancellation

Standard Cancellation Message

Your reservation with the “Property Name” has been cancelled. If this has occurred in error, please reply to this email or contact us at “Property Phone Number”.

We hope you will keep us in mind should your future travel plans call for travel to the “Property City” area. For reservations, please visit “Property Web Address”.

Sincerely,


Use Standard VerbiageYes or No

~ If No please complete Customized Cancellation Letter details below.

Customized Cancellation Letter:

Email From

Email CC

Email Subject

Customized Cancellation Message



Standard Pre Stay Letter:



Email Subject Reconfirming your reservation at the “Property Name”

Standard Pre Stay Message

We look forward to serving you during your upcoming stay at the “Property Name”. If we can be of further assistance, please do not hesitate to reply to this email or contact us at “Property Phone Number”.

Sincerely,



~ If No please complete Customized Pre Stay Letter details below.

Customized Pre Stay Letter:

Email From

Email CC

Email Subject

Customized Pre Stay Message



Standard Post Stay Thank You Letter:



Email Subject Thank you for staying with us at the “Property Name”

Standard Post Stay Message

Thank you for staying with us at the “Property Name”. We sincerely hope you enjoyed your visit with us and that we were able to exceed your expectations. We look forward to serving you again when your travel plans bring you back to the “Property City” area.

Sincerely,



~ If No please complete Customized Post Stay Thank You Letter details below.

Customized Post Stay Thank You Letter:

Email From

Email CC

Email Subject

Customized Post Stay Message


ihotelier 3 0 implementation

Documents

o hotel description

o contact information

implementation manager

o property amenities

property level

basic information

property images

revenue manager