igli larashi curriculum vitae 2016

:E-mail [email protected];[email protected];

:Website http://www.airconsult.al:Phone 00355 (0) 692089062

:Address Rruga Ndre Mjeda,Pallati 5, Shkalla 2,Apartmaenti 19ZIP Code 1000, TiranaAlbania

Volotea Airline, Tirana, Albania December 2015 — Present

Igli Larashi

ObjectiveProven year background in managerial activities with special emphasis on Air Transport and Airport ServicesManagement. Solid track record in relationship and business management, developing and maximizing new business andmarketing strategies. Excellent communication, leadership, motivational skills and can interact effectively with clients,business prospects and staff.

Personally, during my year’s background in management positions, I strongly believe that I have been a respected leader,equipped with powerful communication, coordination and analysis skills. Fully committed to providing and implementingdynamic, compelling solutions to the ongoing objectives of the organization.

I do work well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team.Proficient in project management and digital technology as well as operational supply chains; also heavily experiencedwith customer and employee relationships as well as technical support.

My priority when working on large groups was to listen accurately, to receive and interpret messages in the communicationprocess. I always believed that listening it’s the most important effective key of getting the messages and avoidingcommunications breaks. Listening it’s also the better way of evaluating issues together with your team workers.

Knowledgeable in creating detailed reports, documents and presentations. Focused on consistent quality work and adesire to simplify and innovate the daily operations adopting the international corporate cultures of the industry of transportespecially in fields of aviation, transport and related services.

Seeking a position as an aviation manager where extensive experience will be further developed and utilized. Extensiveexperience to the credit.

Work experience

Station RepresentativeVolotea it’s a low cost European carrier established in April 2012 with Headquarters in Barcelona, Spain. The carrier startoperations in Tirana in December 17, 2015 from Verona and Venice,Italy operating two flights per each segment weeklywith B717 aircraft. The Carrier it’s offering low cost and extremely competitive fares with high operational standards andpunctuality to all its network. The station representative focuses on a smooth flight rotation and is responsible for assuringbest in class customer service on the ground on a day to day basis and this, in a safe, secure and timely way. I am incharge of the complete handling and operational supervision. The Station representative executes the set Service LevelAgreements and quality targets on the ground including punctuality and reliability targets and take corrective actions in thefield when Service Levels or quality targets are not met, in order to guarantee a smooth handling of aircraft, passengersand baggage. The Station Representative supervise Volotea Airlines‘ subcontracted services and manage own services inan efficient and cost efficient way, while staying in line with the set Service Level Agreements and quality targets.I am incharge to brief and update the relevant ground service suppliers in order to enable them to apply Voloteas’ processes,procedures and product in the respective stations, representin Volotea in local AOC and Airport User Committees, dailymanagement of all Aviation Security responsibilities, role in case of activation of Contingency Plan, and keeps

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http://www.airconsult.al

Fly Albania SHPK, Tirana, Albania April 2013 — Present

Tirana International Airport ShpK 01.04.2011 — 30.03.2013

Tirana International Airport SHPK 01.03.2006 — 30.03.2011

Contingency Plan up to date, ensuring that Security and Safety is guaranteed at all times as per company rules, forVoloteas’ Operations, Staff and Assets. Also I am entitled to follow-up, manage and maximize the operational revenuesincluding but not limited to Airport Ticketing Office and Excess Baggage Revenues, following the targets as set in theBudget.

AdministratorFly Albania has been founded on early November 2013 as subsidiary of Eurokoha Reisen GmbH, biggest transporterenterprise in Kosovo, Germany and Switzerland specialized in transport of passengers, tour and touristic operator, airportservices and consultancy.

The company start the operations in cooperation with Italian carrier New Livingston flying from major Italian destinations toTirana and during the summer season also from United Kingdom, London Gatwick.

Currently its main branch, Eurokoha Reisen GmbH, has taken over the operations in Albania organizing scheduledcharters from Germany, Stuttgart and Koln-Bon to Tirana in cooperation with Germanwings airline. I am ManagingDirector of company, caring and acting on development politics, contracts and Government communications, as well alsomarket analyzing.

The company its evaluating the possibility to participate on start-up process of new Albanian Carrier following economicsituation of market and demands for a new national carrier in Albania.

Director Cargo Handling Department

Tirana International Airport Nënë Tereza it’s the only one international airport in Albania. In the 23 April 2005 the Albaniangovernment assigned to the consortium led by Hochtief AirPort. Hochtief the management of the airport for a 20-yearconcession period. The concession included the construction of a completely new passenger terminal and variousinfrastructure improvements. My main duties were to lead, manage and coordinate Cargo department policies, proceduresand practices through planning, developing and implementing intensively the new cargo strategies. Implementation ofoperation standard procedures, clearance procedures, customer service and all necessary guidelines for staff and users.Monitoring, measure and reporting all new environment with direct impact on cargo activities and cargo product.Establishing standard safety and security internal auditing procedures in compliance with IOSA/ISAGO and ICAOstandards and TIA reference manuals.Keeping under sensitive management the department plans in training's, expenses and inceptive politics, budget andrevenues. Increasing the professional level of staff in compliance with Cargo 2000 and best recommended training andpractices.

Director Ground Handling DepartmentTirana International Airport Nënë Tereza it’s the only one international airport in Albania. In the 23 April 2005 the Albaniangovernment assigned to the consortium led by Hochtief AirPort. Hochtief the management of the airport for a 20-yearconcession period. The concession included the construction of a completely new passenger terminal and variousinfrastructure improvements. My main duties were to represent ground handling department at Tirana International Airport I have been in charge to establish, monitoring, implementing efficient department structure able to achieve all internationalstandards in service of airlines and customers.Managing staff and customer related professional performance andcommunication. Leading implementation of the ground handling standard procedures. Auditing and monitoring internallydepartment’s activities, organizing planning corrections and new strategies. Managing and controlling departmentemployees training request and demands in accordance with TIA HR department according to TIA Training policy andGround Handling Training policy. Monitoring and approving shift roistering and controlling deliveries of attendances.Managing and presenting to department executive ground handling annual staff evaluations and goals achievements.Participating as Team Leader with Aviation Marketing and Financial Division on new airport charges strategies. Part ofORAT team on first and second phase of New Terminal. Maintaining as Head of Department the communication with allairlines operational management staff in compliance with Department Quality Management System. Reviser of Standard Operation Procedures with scope of Ground Handling Activity. Author of Internal Training Manuals:-Passenger Handling Manual, Ramp Handling Manual, De-Anti Icing Training Manual and PRM Guidelines (based on EC1107-2006) . Associated member of TIA Airlines Operation Committee and Emergency Team from June 2010 till February

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Kosova Airlines 01.07.2004 — 01.02.2006

Eurokoha Reisen GmbH, Pristina, Kosovo 02/06/2002 — 01/02/2006

Albanian Airlines 01.04.1999 — 30.05.2002

2011 assigned additionally also as Responsible for Cargo Handling operations in Tirana International Airport.

Ground Operations Post HolderWith collaboration of Hamburg International Airlines was the first Kosovo airlines established and recognized from localgovernment and other civil aviation authorities. Based in charter activity and with support of Hamburg InternationalAirlines, the company has tried to gain marked investing in start-up of a local carrier in strong partnership with local touroperator, Eurokoha Reisen. I was company Post Holder with specific duties on ensuring safety, secure and punctualoperations.

Part of executive ownership board, reporting to board members ([email protected])

Operations ManagerEurokoha Reisen GmbH was the main tour operator with headquarter in Frankfurt and Pristina, Kosovo. The companyactivity was based in intensive charter activity cooperating with various airlines. I was the Operational Manager in chargeto support and represent the carriers in Pristina Airport. Below the list of carriers that I have represented :

✈ Deutche BA (dba Luftfahhrgesellschaft mbH) , Flights Operations Supervisor at Deutche BA (dbaLuftfahrtgesellschaft mbH), August 2005 - February 2006 (7 months) Pristina, Kosovo.

Representing the scheduled charter operations on behalf of airlines and local tour operator Eurokoha Reisen GbmH.Entitled to deal with Kosovo aviation authorities concerning operational issues as slots, permits, clearances and dailyoperations. Reporting to International Operations Manager Hermann Lindner ([email protected])

✈ Hamburg International Airline Flight Operation Representative, July 2004 - February 2006 (1 year 8 months),Pristina, Kosovo. Appointed as Flight Operations Representative in Kosovo on behalf of Eurokoha Reisen GbmH assistingairlines on establishing the communication between local governor aviation authorities and assuring quality of services.Reporting to head of Operations Hans Christ ([email protected])

✈ LTU Airways International Airlines (Luftransport Unternehmen GmbH) Station Manager June 2003 - February2006 (2 years 9 months), Pristina, Kosovo.

Entitled to represent the Company to all legal and government bodies in Kosovo. Registered at CARO (Civil AviationRegulatory Office - UNMIK) and supported from Power of Authority from Airlines as appointed Station Manager. Groundoperations Supervision and traffic rights.

✈ Crossair Ltd Kosovo Station Representative, July 2002 - May 2003 (11 months), Pristina, Kosovo. Entitle torepresent all Crossair Charter operations on behalf of airlines and local tour operators. Assigned as station supervisorauditing the handling activities toward the airline in daily bases.

✈ Eurowings Luftwekerhrs AG Station Representative, June 2002 - March 2003 (10 months), Pristina, Kosovo.Employed on behalf of airlines and local tour operator Eurokoha Reisen GmbH to represent Eurowings Flug GmbHOperations in Pristina, Kosovo.

Station ManagerAfter the Kosovo war, the Albanian Airlines was the first carrier starting operation connecting Tirana with Pristina. I havebeen in charge to station start up and operational and financial accountability. Also I have been in charge all operationsand aviation activities relating to Albanian Airlines in Pristina.

Qualifications✈ IATA/UFTAA, Foundation Level Diploma in Travel and Tourism, Distance Learning, 09/2001

International Air Transport Association, IATA Centre, 33 Route de l'Aéroport, PO Box 416, Geneva 15 Airport - 1215Switzerland, Phone: Customer Service +41 22 567 5163 HQ +41 22 770 2525, Email: [email protected]

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Study the basics of the travel and tourism industry and understand what it takes to become a successful travel and tourismagent. Improve your customer service and sales skills in order to better advise clients about when and where to travelbased on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clientsfulfil all necessary travel requirements. The student will be able to provide excellent customer service and build customerloyalty. The modules of this program are improving the understand the various services and facilities available to airlinepassengers during their travel as well on advise customers on passport and visa requirements, on travel insuranceoptions, on planning and reserving travel itineraries using standard industry coding, selling rail travel, car rental, hotelaccommodation, cruises and pre-packaged tour products and booking and sell travel and tourism products using GlobalDistribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre.

✈ IATA/UFTAA, Travel and Tourism Consultancy Diploma Distance Learning, 03/2002


Building the leadership skills and travel and tourism industry knowledge with a combined focus from IATA and TransportIndustries. Studying popular tourism destinations and improve your sales skills to successfully advise your clients on thebest travel options. Learning how to customize and construct complex travel and tourism itineraries, gain the skills to andunderstand how industry regulations affect your travel operations. This Diploma module has helped on improving mygeneral management and leadership skills. By taking this course I gained and completed my skills for Identifying andconsulting on popular international travel and tourism destinations, on advice on modes of transportation, accommodation,and tours, understanding IATA resolutions that apply to accredited travel agencies, constructing complex fares andmanage changes to electronic tickets

✈ IATA/UFTAA, Management Level Diploma in Travel and Tourism. Distance Learning, 03/2003.


The entire diploma program was focused on improving the management skills in accounting, negotiation, marketing, andproduct development in accordance with airline and tourism industry. The main targets are oriented on extended learnmore about management roles and responsibilities in the travel and tourism industry, on human management inmotivating and inspiring the employees through improved negotiations individual skills.

✈ IATA TDI Diploma in Advanced Airport Operations. Classroom Training, 2007-2010


This diploma program takes a detailed look at the managing processes and operations that apply to the airport areas andaim to develop an in depth understanding of all the different aspects of airport management operations and how theyinteract with each other. It also examines how these areas are regulated and the standards that apply, with a particularfocus on the importance of managing safety, security and customer service while maintaining profitability. Diploma it’sassigned after completing of four classroom training's within three years. The classroom training's attended were asbelow:

✈Station/Ground Handling Management training course in Geneva November 2007

✈Airport Operations training course in Geneva, September 2008

✈Airport Certifications and Standards training course in Beijing, August 2009

✈Airport Safety Management Systems in London, December 2010

✈ IATA TDI Diploma in Cargo Skills and Procedures. Classroom Training, 2010-present


This diploma program work on developing solid foundation for your cargo career by learning the fundamentals of cargo airskills and procedures. The courses are a strong assistance and support to become a cargo expert and to understand theoperational framework and all processes. The diploma program it’s assigned after completing successfully four classroomtraining's. The training already completed are as follow:

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MS, History and Geography September 1993 — September 1997

Computer Skills Basic Training 01.09.2013 — 05.10.2013

✈IATA TDI Diploma in Cargo Skills and Procedures. Classroom Training, Amsterdam, 2011

✈ IATA Shipping Perishable Cargo Training, Classroom Training, Tirana, 2010

✈ Two more training to attend for Diploma completion.

Education

University of Tirana, Faculty of History and GeographyObtained the MS, History and Geography degree with GPA 4.0

Universiteti i Tiranes, Fakulteti Shkencave te NatyresProfessional use of Microsoft Office Outlook 2007/2010/2013

▪ Professional use of Microsoft Office Word 2007/2010/2013

▪ Professional use of Microsoft Office Excel 2007/2010/2013

▪ Professional use of Microsoft Office Power Point 2007/2010/2013

▪ Familiar user with Microsoft Office Access 2003/2007

▪ Certificate of Competence on computer skills and use (35 hours classroom attendance training).

InterestsAviation, Transport and Airport Services Management Industry; (16 years’ experience)

Aviation Operations Management, Airport Management, Airline Management, Airport Charges Management, OperationsManagement, Yield Management, Civil Aviation, Organizational Leadership, Training Skills, Crisis Communications,Procedure Manuals, Commercial Aviation, ORAT (Operations Readiness and Transfer) and start-ups, Aviation Law ,Security Management, Human Capital Management, Contract Negotiations, Project Planning, Air Freight, FreightForwarding, Logistics Management, Business Analysis, Transport Modelling, Auditing, External and Internal Quality Audit,Internal & External Communications, Safety Management Systems, Ground Handling Management, ACMI and Charteringand luxury Flights, Litigation and crisis facilitator , Travel Management, Customs Regulations, etc.

References✈ Mr. Ola Ohlsson

Ground Operations Post Holder, Volotea AirlinesEmail: [email protected]: 0034607869665

✈ Mr. Rolf Castro-Vasquez Chief Executive Officer, Tirana International Airport.Email: [email protected]: 00355 (0)42 681 600

✈ Mr.Olaf Steinhilb Executive Manager, Eurokoha Reisen GmbH

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Email [email protected]: 0049 1726160523

✈ Mr.John FehrensManager Ground Operations, Eurowings Flug GmbHEmail [email protected]: 0049 1703331399

✈ Mr. Michael LattaRegional Manager, LTU International AirwaysEmail [email protected]: 00491721777698

✈ Mr. Hermann Lindner Regional Manager, dba Luftfahrtgeseschaft mbHEmail: [email protected]: 00498897591510

✈ Mr. Hans ChristManager Ground Operations, Hamburg International AirlinesEmail: [email protected]: 0049(0)4050050163

✈ Mrs. Birgitte HanchInterline Manager, Crossair Limited Regional Carrier Email: [email protected]: 0041613257328

✈ Mr. Ashraf HashemChief Operation Officer, Albanian Airlines E-mail: [email protected]: 0020122185730

All written references and carrier personal ID are availed in printed copy.

Publications✈ Passenger Handling Guidelines. Tirana International Airport, February 6, 2008, Tirana, Albania

Authors: Igli Larashi

Internal guidelines for ground handling staff including all best IATA and airlines recommended practices. Published onissuu.com/Academia.edu

✈ Ramp Handling Guidelines. Tirana International Airport March 24, 2008, Tirana, Albania


Internal guidelines for ground handling staff including all airlines and IATA best practices. Focused on safe and secureoperations, on IOSA/ISAGO practices and guides. Published on issuu.com/Academia.edu

✈ Passenger with Reduce Mobility Guidelines. Tirana International Airport March 22, 2007, Tirana, Albania


An internal training and guidance document based in EC 1007-2006 recommendation for "Disable passenger whentravelling by Air' with direct reflection of ACI, IATA and FAA instructions and guidelines. Published onissuu.com/Academia.edu

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✈ De Icing and Anti Icing for aircraft on ground - Training guidelines

Tirana International Airport October 25, 2010, Tirana, Albania


Internal supporting and training document for de/anti icier staff based in AEA Recommendations and ICAO, airlines bestpractices. Published on issuu.com/Academia.edu

✈ Cargo Handling Manual. Tirana International Airport December 21, 2011, Tirana, Albania


Update of existing CHM with latest procedures and recommended practices of ICAO, IATA, EASA, ECAC, ACI, EU andNational Regulations. Published on issuu.com/Academia.edu

✈ Air Operator Certificate Guidance Manual , Tirana,Albania, March 2015 Author: Igli Larashi

Guidance to AOC Standards in Republic of Albania.

Published on issuu.com/Academia.edu

✈ Guide on Tourism Industry (Albanian Language),

Volume I Tirana, Albania March Expected March 2016 Author: Igli Larashi

Guidance to Tourism Industry worldwide. Best practices and detailed guidance on tourism world.


Volume II Tirana, Albania, expected 2017 Author: Igli Larashi



Volume III Tirana, Albania, expected 2018 Author: Igli Larashi


Projects and Workshops✈ PRM 1st workshop group on EC Regulation 1007-2006 for “Passenger with reduced abilities travelling by air”,Brussels, December 2006.

✈ PRM 2nd workshop group on EC Regulation 1007-2006 for “Passenger with reduced abilities travelling by air”,Brussels, January 2008.

✈ Managing Landside and Airside ground service Operational functionalities on ORAT (Operation Readiness andAirport Transfer) Scenarios and Trials, in Phase A and B of Tirana Airport Terminal constructions and enlargement. Incooperation with Tirana International Airport departments and Hochtief Airport. Tirana June 2006 and July 2007.

✈ Leading and Managing Project on Airport Charges and Ground Handling Services possible outsourcing scenarioas per EU Directives 96/67/EC on Ground Handling services. In cooperation with Hochtief Airport and Aviation Marketing.Essen, December 2009-January 2011.

✈ Participating on Sustainable Development of Tourism in Albania Project , Managing the development of TourismConcept inside airport infrastructures in cooperation with Hochtief Airport, Property and Marketing Department andMinistry of Tourism, Culture, Youth & Sports and Tirana Municipality. Tirana, 2010.

✈ Participating on Kukes Airport (LAKU nd ICAO) Development Analyses Project , calculating strategic impact on

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tourism and travel industry of area, as well the start-up investment needed on infrastructure. On cooperation with HochtiefAirport and Tirana International Airport. Tirana 2011.

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igli larashi curriculum vitae 2016

Recruiting & HR