CURRICULUM VITAE

About me Proven year background in managerial activities with special emphasis on Transport and Tourism Management customer care. Solid track record in relationship and business management, developing and maximizing new business and marketing strategies. Excellent communication, leadership, motivational skills and can interact effectively with clients, business prospects and staff. Personally, during my year’s background in management positions, I strongly believe that I have been a respected leader, equipped with powerful communication, coordination and analysis skills. Fully committed to providing and implementing dynamic, compelling solutions to the ongoing objectives of the organization. I do work well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. Proficient in project management and digital technology as well as operational supply chains; also heavily experienced with customer and employee relationships as well as technical support. My priority when working on large groups was to listen accurately, to receive and interpret messages in the communication process. I always believed that listening it’s the most important effective key of getting the messages and avoiding communications breaks. Listening it’s also the better way of evaluating issues together with your team workers. Knowledgeable in creating detailed reports, documents and presentations. Focused on consistent quality work and a desire to simplify and innovate the daily operations adopting the international corporate cultures of the industry of transport especially in fields of aviation, transport and tourism.

Skills and expertise: Aviation, Transport and Tourism Management Industry; (16 years’

experience) Aviation Operations Management, Airport Management, Airline Management, Tourism Project Management, Operations Management, Yield Management, Civil Aviation, Organizational Leadership, Training Skills, Crisis Communications, Procedure Manuals, Commercial Aviation, ORAT (Operations Readiness and Transfer) and start-ups, Aviation Law , Security Management, Human Capital Management, Contract Negotiations, Project Planning, Air Freight, Freight Forwarding, Logistics Management, Business Analysis, Transport Modelling, Auditing, External and Internal Quality Audit, Internal & External Communications, Safety Management Systems Ground Handling Management, ACMI and Chartering and luxury Flights, Litigation and crisis facilitator , Travel Management, Customs Regulations, etc.

Name: Igli Larashi Date of Birth: 10/05/1975 Place of Birth: Tirana, Albania Mail address : Rr.Ndre Mjeda, P.5, Shk.2, Tirana, Albania Phone + 355 69 20 89 062 Mail i.larashi@myalbanianwings.com

Work Experience: Volotea Station Representative, Tirana, Albania December 2015 - Present (3 months) Volotea it’s a low cost European carrier established in April 2012 with Headquarters in Barcelona, Spain. The carrier start operations in Tirana in December 17, 2015 from Verona, Italy operating two flights weekly with B717 aircrafts. The Carrier it’s offering low cost and extremely competitive fares with high operational standards and punctuality to all its network Managing Director at Fly Albania November 2013 - Present (2 year 1 months) Fly Albania has been founded on early November 2013 as subsidiary of Eurokoha Reisen GmbH, biggest transporter enterprise in Kosovo, Germany and Switzerland specialized in transport of passengers, tour and touristic operator, airport services and consultancy. The company start the operations in cooperation with Italian carrier New Livingston flying from major Italian destinations to Tirana and during the summer season also from United Kingdom, London Gatwick. Currently its main branch, Eurokoha Reisen GmbH, has taken over the operations in Albania organizing scheduled charters from Germany, Stuttgart and Koln-Bon to Tirana in cooperation with Germanwings airline. I am Managing Director of company, caring and acting on development politics, contracts and Government communications, as well also market analysing. The company its evaluating the possibility to participate on start-up process of new Albanian Carrier following economic situation of market and demands for a new national carrier in Albania. Senior Product Manager at Sky Net Worldwide Express April 2013 - October 2013 (7 months) Sky Net Express and Logistic is the Albanian station of Sky Net Worldwide Express since November 2003. My responsibilities were on creating a unique air service and extending our network of air cargo product activity. Structuring a chain of freight forwarding and logistics management thought new reciprocal cooperation with air carriers and forwarders. Coordinating air cargo and road transportation making functional and giving logistic solutions to the demanding clients and parties. Developing pickup and delivery service competitiveness all around the country and regionally. Implementing and monitoring new Cargo Booking System in compliance with ICS procedures and requisitions. Director Cargo Handling Department Tirana International Airport March 2011 - March 2013 (2 years 1 month) Lead, manage and coordinate Cargo department policies, procedures and practices through planning, developing and implementing intensively the new cargo strategies. Implementation of operation standard procedures, clearance procedures, customer service and all necessary guidelines for staff and users. Monitoring, measure and reporting all new environment with direct impact on cargo activities and cargo product. Establishing standard safety and security internal auditing procedures in compliance with IOSA/ISAGO and ICAO standards and TIA reference manuals. Keeping under sensitive management the department plans in trainings, expenses and inceptive politics, budget and revenues. Increasing the professional level of staff in compliance with Cargo 2000 and best recommended training and practices.

Director Ground Handling Services Department Tirana International Airport March 2006 - February 2011 (5 years) Representing ground handling department at Tirana International Airport (TIA (IATA)/LATI-(ICAO). Establishing, monitoring, implementing efficient department structure able to achieve all international standards in service of airlines and customers. Managing staff and customer related professional performance and communication. Leading implementation of the ground handling standard procedures. Auditing and monitoring internally department’s activities, organizing planning corrections and new strategies. Managing and controlling department employees training request and demands in accordance with TIA HR department according to TIA Training policy and Ground Handling Training policy. Monitoring and approving shift roistering and controlling deliveries of attendances. Managing and presenting to department executive ground handling annual staff evaluations and goals achievements. Participating as Team Leader with Aviation Marketing and Financial Division on new airport charges strategies. Part of ORAT team on first and second phase of New Terminal. Maintaining as Head of Department the communication with all airlines operational management staff in compliance with Department Quality Management System. Reviser of Standard Operation Procedures with scope of Ground Handling Activity. Author of Internal Training Manuals:-Passenger Handling Manual, Ramp Handling Manual, De-Anti Icing Training Manual and PRM Guidelines (based on EC 1107-2006) . Associated member of TIA Airlines Operation Committee and Emergency Team from June 2010 till February 2011 assigned additionally also as Responsible for Cargo Handling operations in Tirana International Airport. Kosova Airlines Ground Operations Post holder Kosova Airlines July 2004 - February 2006 (1 year 8 months), Pristina, Kosovo. With collaboration of Hamburg Airlines was the first Kosova airlines established and recognized from local government and other airlines. Part of executive ownership board, reporting to board members (r.ejupi@flyksa.com) Deutche BA (dba Luftfahhrgesellschaft mbH) Flights Operations Supervisor at Deutche BA (dba Luftfahrtgesellschaft mbH) August 2005 - February 2006 (7 months) Pristina, Kosovo. Representing the scheduled charter operations on behalf of airlines and local tour operator Eurokoha Reisen GbmH. Entitled to deal with Kosovo aviation authorities concerning operational issues as slots, permits, clearances and daily operations. Reporting to International Operations Manager Hermann Lindner (hermann.lindner@dba.de) Hamburg International Luftfahrgesellschaft mbH Hamburg International Airline Flight Operation Representative July 2004 - February 2006 (1 year 8 months), Pristina, Kosovo. Appointed as Flight Operations Representative in Kosovo on behalf of Eurokoha Reisen GbmH assisting airlines on establishing the communication between local governor aviation authorities and assuring quality of services. Reporting to head of Operations Hans Christ (hans.christ@hamburg-international.de)

LTU Airways International Airlines (Luftransport Unternehmen GmbH) Station Manager June 2003 - February 2006 (2 years 9 months), Pristina, Kosovo. Entitled to represent the Company to all legal and government bodies in Kosovo. Registered at CARO (Civil Aviation Regulatory Office - UNMIK) and supported from Power of Authority from Airlines as appointed Station Manager. Ground operations Supervision and traffic rights. Crossair Ltd Kosovo Station Representative July 2002 - May 2003 (11 months), Pristina, Kosovo. Entitle to represent all Crossair Charter operations on behalf of airlines and local tour operators. Assigned as station supervisor auditing the handling activities toward the airline in daily bases. Eurowings Luftwekerhrs AG Station Representative June 2002 - March 2003 (10 months), Pristina, Kosovo. Part time employed on behalf of airlines and local tour operator Eurokoha Reisen GmbH to represent Eurowings Flug GmbH Operations in Pristina, Kosovo. Albanian Airlines Kosovo Station Manager April 1999 - June 2002 (3 years 3 months) Pristina, Kosovo. In charge for all operations and aviation activities relating to Albanian Airlines in Pristina. Creating a travel agencies sales network and distribution of airlines products.

Education and Trainings: MSC, History and Geography University of Tirana, Faculty of History and Geography. (September 1993-1997) Address: Universiteti i Tiranës, Fakulteti i Historisë dhe i Filologjisë Rr. Elbasanit, Tiranë ( info.fhf@fhf.edu.al) Computer Skills Microsoft Office ▪ Professional use of Microsoft Office Outlook 2007/2010/2013 ▪ Professional use of Microsoft Office Word 2007/2010/2013 ▪ Professional use of Microsoft Office Excel 2007/2010/2013 ▪ Professional use of Microsoft Office Power Point 2007/2010/2013 ▪ Familiar user with Microsoft Office Access 2003/2007 CRS – Cargo Reservation Systems ▪ Professional use of Elwis 2000 Lufthansa Cargo Handling System for warehouse management. ▪ Professional use of CHAMP Cargo Handling System for air cargo shipping materials. CRS Travel & Tourism Management Systems ▪ Professional use of SANGAT Reservation System for travel management. ▪ Familiar with CRS Amadeus for travel and tourism. ▪ EDS Ground Handling Management proficiency. University of Tirana, Faculty of Sciences

▪ Certificate of Competence on computer skills and use (35 hours classroom attendance training). Professional Trainings IATA/UFTAA, Foundation Level Diploma in Travel and Tourism Distance Learning, September 2001 International Air Transport Association, IATA Centre, 33 Route de l'Aéroport, PO Box 416, Geneva 15 Airport - 1215 Switzerland, Phone: Customer Service +41 22 567 5163 HQ +41 22 770 2525, Email: info.ch@iata.org

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel and tourism agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfil all necessary travel requirements. The student will be able to provide excellent customer service and build customer loyalty. The modules of this program are improving the understand the various services and facilities available to airline passengers during their travel as well on advise customers on passport and visa requirements, on travel insurance options, on planning and reserving travel itineraries using standard industry coding, selling rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products and booking and sell travel and tourism products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre. IATA/UFTAA, Consultant Level Diploma in Travel and Tourism Distance Learning, March 2002 International Air Transport Association, IATA Centre, 33 Route de l'Aéroport, PO Box 416, Geneva 15 Airport - 1215 Switzerland, Phone: Customer Service +41 22 567 5163 HQ +41 22 770 2525, Email: info.ch@iata.org

Building the leadership skills and travel and tourism industry knowledge with a combined focus from IATA and Transport Industries. Studying popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learning how to customize and construct complex travel and tourism itineraries, gain the skills to and understand how industry regulations affect your travel operations. This Diploma module has helped on improving my general management and leadership skills. By taking this course I gained and completed my skills for Identifying and consulting on popular international travel and tourism destinations, on advice on modes of transportation, accommodation, and tours, understanding IATA resolutions that apply to accredited travel agencies, constructing complex fares and manage changes to electronic tickets IATA/UFTAA, Management Level Diploma in Travel and Tourism. Distance Learning, March 2003. International Air Transport Association, IATA Centre, 33 Route de l'Aéroport, PO Box 416, Geneva 15 Airport - 1215 Switzerland, Phone: Customer Service +41 22 567 5163 HQ +41 22 770 2525, Email: info.ch@iata.org

The entire program was focused on improving the management skills in accounting, negotiation, marketing, and product development in accordance with airline and tourism industry. The main targets are oriented on extended learn more about management roles and responsibilities in the travel and tourism industry, on human management in motivating and inspiring the employees through improved negotiations individual skills. IATA TDI Diploma in Advanced Airport Operations. Classroom Training, 2007-2010 International Air Transport Association, IATA Centre, 33 Route de l'Aéroport, PO Box 416, Geneva 15 Airport - 1215 Switzerland, Phone: Customer Service +41 22 567 5163 HQ +41 22 770 2525, Email: info.ch@iata.org

This course takes a detailed look at the managing processes and operations that apply to the airport areas and aim to develop an in depth understanding of all the different aspects of airport management operations and how they interact with each other. It also examines how these areas are regulated and the standards that apply, with a particular focus on the importance of managing safety, security and customer service while maintaining profitability. Diploma it’s assigned after completing of four classroom trainings within three years. The classroom trainings attended were as below: Station/Ground Handling Management training course in Geneva November 2007 Airport Operations training course in Geneva, September 2008 Airport Certifications and Standards training course in Beijing, August 2009 Airport Safety Management Systems in London, December 2010

Publications: Passenger Handling Guidelines Tirana International Airport, February 6, 2008, Tirana, Albania Authors: Igli Larashi Internal guidelines for ground handling staff including all best IATA and airlines recommended practices. Published on issuu.com/Academia.edu Ramp Handling Guidelines Tirana International Airport March 24, 2008, Tirana, Albania Authors: Igli Larashi Internal guidelines for ground handling staff including all airlines and IATA best practices. Focused on safe and secure operations, on IOSA/ISAGO practices and guides. Published on issuu.com/Academia.edu Passenger with Reduce Mobility Guidelines Tirana International Airport March 22, 2007, Tirana, Albania Authors: Igli Larashi An internal training and guidance document based in EC 1007-2006 recommendation for "Disable passenger when travelling by Air' with direct reflection of ACI, IATA and FAA instructions and guidelines. Published on issuu.com/Academia.edu De Icing and Anti Icing for aircraft on ground - Training guidelines Tirana International Airport October 25, 2010, Tirana, Albania Authors: Igli Larashi Internal supporting and training document for de/anti icier staff based in AEA Recommendations and ICAO, airlines best practices. Published on issuu.com/Academia.edu Cargo Handling Manual Tirana International Airport December 21, 2011, Tirana, Albania Authors: Igli Larashi Update of existing CHM with latest procedures and recommended practices of ICAO, IATA, EASA, ECAC, ACI, EU and National Regulations. Published on issuu.com/Academia.edu

Air Operator Certificate Guidance Manual, Tirana,Albania, March 2015 Author: Igli Larashi Guidance to AOC Standards in Republic of Albania. Published on issuu.com/Academia.edu Guide on Tourism Industry (Albanian Language), Volume I Tirana, Albania March Expected March 2016 Author: Igli Larashi Guidance to Tourism Industry worldwide. Best practices and detailed guidance on tourism world. Guide on Tourism Industry (Albanian Language), Volume II Tirana, Albania, expected 2017 Author: Igli Larashi Guidance to Tourism Industry worldwide. Best practices and detailed guidance on tourism world. Guide on Tourism Industry (Albanian Language), Volume III Tirana, Albania, expected 2018 Author: Igli Larashi Guidance to Tourism Industry worldwide. Best practices and detailed guidance on tourism world.

Projects and Workshops: PRM 1st workshop group on EC Regulation 1007-2006 for “Passenger with reduced abilities travelling by air”, Brussels, December 2006. PRM 2nd workshop group on EC Regulation 1007-2006 for “Passenger with reduced abilities travelling by air”, Brussels, January 2008. Managing Landside and Airside ground service Operational functionalities on ORAT (Operation Readiness and Airport Transfer) Scenarios and Trials, in Phase A and B of Tirana Airport Terminal constructions and enlargement. In cooperation with Tirana International Airport departments and Hochtief Airport. Tirana June 2006 and July 2007. Leading and Managing Project on Airport Charges and Ground Handling Services possible outsourcing scenario as per EU Directives 96/67/EC on Ground Handling services. In cooperation with Hochtief Airport and Aviation Marketing. Essen, December 2009-January 2011. Participating on Sustainable Development of Tourism in Albania Project, Managing the development of Tourism Concept inside airport infrastructures in cooperation with Hochtief Airport, Property and Marketing Department and Ministry of Tourism, Culture, Youth & Sports and Tirana Municipality. Tirana, 2010. Participating on Kukes Airport (LAKU nd ICAO) Development Analyses Project, calculating strategic impact on tourism and travel industry of area, as well the start-up investment needed on infrastructure. On cooperation with Hochtief Airport and Tirana International Airport.