if you are dissatisfied with your purchase; you need to keep the following items: copy of receipts ...
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CONSUMER COMPLAINTS
RESOLVING DIFFERENCES BETWEEN BUYERS AND SELLERS
If you are dissatisfied with your purchase; you need to keep the following items:
Copy of receiptsNames of people you spoke toDates of attempted repairsCopies of letters you writeFees you had to pay
5 WAYS TO RESOLVE COMPLAINTS1. Return to the place of purchase2. Contact company headquarters
Check with the consumers resources handbook or internet to get their address
3. Consumer agency assistance4. Dispute Resolution
Mediation – The attempt by a neutral third party to resolve a conflict between a customer and a business through negotiation
Arbitration – a process whereby a conflict between a customer and a business is resolved by an impartial third party.
LEGAL OPTIONS FOR CONSUMERS Small Claims Court
A court that deals with legal disputes that involve amounts below a certain limit.
Amounts vary by state ($500-$10,000)Cases usually does not involve lawyers or
jurors Judges decision is final
Class Action SuitA legal action on the behalf of all the people
who have suffered the same injustice.
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