iesc presentation for working session
TRANSCRIPT
CILT International Convention 2014Malacca, Malaysia
International Education Standards Committee – Education Workshop
New Products, Processes and Professional Services
What we will cover today
• Processes – about the IESC, accreditation and new registration systems
• Products – about the new CILT Diploma , e-learning, CPD and other tools
• Professionalism – about the support available and planning for the future
Introducing the IESC
• Chair – Kevin Byrne
• Supported by representatives across the Territories and CILT staff
• Knowledge sharing representatives from across the world
What the IESC does • Main role is to protect the professional standards
and ensure consistent quality education provision• Also to advance ongoing professional
development and lifelong learning• Look for new opportunities to support education,
training and professional development activities• Room for more volunteers !
Young Professionals Committee
Task Forces
Marketing Committee
Membership Standards CommitteeIESC
IESC relationships and connections – how it fits
Awards Committee
Management Committee Council of Trustees
A very quick tour of the accreditation and student
registration services
Visit the CILT International Education Stand or ask for a one
to one with Jon Harris, IPDC
The journey so far
• Accreditation moving forward • 50 Centres approved with different levels of
commitment and student numbers• 40 Expressions of interest at various stages• 3700 student registrations since 2005/6• Need 1500 student registrations per year to run
the service
Major system improvements • Customer care is vital • Streamlined and more accurate system for
registrations, billing, and certification and accreditation
• On line tool available• Training Providers/Branch Guides on Registration and
Certification / Accreditation • IPDC provides management and strategic support, CILT
Ireland provide education administration function
The finance build up Service Level Agreement (Ireland)
Materials/Course Design/Redesign (UK)
IPDC/Education Admin
Exam setting/ moderation/marking
Database/Cloud solution
Accreditation fees Shipping costs
Student registration/moderation and certification fees 1500 minimum
Expenditure - - - Income£205k - - -
The Accreditation Challenge • Demand for accreditation of centres across the
world• Cost holds up progress and timing• Pool of accreditation personnel in the UK who
travel to Africa/Middle East• Pool of Africa-based assessor now formed; Asia
to follow • Need for a robust, independent panel that can
work in conjunction with CILT Branches
Approval of training providers • Move towards use of ‘locally’-based
professionals• Train the trainer process to keep standards up• CILT International can still come in to support
with final approvals and visits • Accreditation teams should include
representation from outside their Branch/country
• 3 year maximum approval period per provider/location
Why we insist on accreditation visits • Quality control• Reputation management• Keeping standards high and maintained• Facilities are of quality• Lecture staff competent• Local relationship with the Branch and increased
membership• Financial strength and long – term sustainability
Accreditation Process
• ‘Kit’ made up of– Flowchart explaining the overall process – 14 steps – Guidance notes– Standard Reports– Memorandum of Understanding – Standardised pricing
• Revised Accreditation Manual and reformatted reports/MoU available now
Importance of the Memorandum of Understanding (MoU)
• Provides clear agreement on expectations• Provides basis for change control or special
measures if needed• Training provider expected to provide
information on charge out costs to students for courses so CILT International can benchmark and also input into ASPIRE funding applications
Current Approved Providers
• Regular monitoring by IPDC• 6 months, 3 month and 1 month warnings• Re-accreditation should trigger at least a ‘local’
visit but may need additional auditing if there are concerns over performance and/or key expansion opportunities
• Stronger ‘account management’ approach
Education Processes – ‘Must Dos’ on Accreditation• Branches to nominate and validate providers
before formal accreditation process to save time• IPDC and Branches work together as a team
including reporting• Modular options can be offered ahead of ‘full’
accreditation• All accreditation fees and expenses should be
paid before visits and are agreed with the IPDC
Education Processes – ‘Must Nots’ on Accreditation
• Locally approve centres without an independent visit from CILT International - the IPDC or an approved representative
• Nominate centres which are not yet ready to deliver in terms of ability, profile, numbers etc
• Move forward with training providers where there is no CILT Branch or volunteer activity in the area
Education Processes – ‘Must Nots’ on Accreditation
• Approve a provider universally – it must be for the specific Branch location/s and specific courses
• Issue any reports or certification locally – they must come via the IPDC for final sanction
• Forget to follow up on a conditional approval • If in doubt –ask!
Major system improvements – accreditation • Moving to on line system to register interest• Approach can be via Branch, direct to IPDC, via
CILT International website or online• Vital to strip out the ‘time-wasters’ or those for
which short course/modular offerings would be a better option
• When accreditation renewals are approaching, the online system will stop new student registrations until the provider is re-approved
Major system improvements • Online access
for student registration
• View function for contact information, students, invoicing, and accreditation
Major system improvements • Database system will allow better accuracy, real-
time information and reduced delays• Ensure information is provided ‘right first time’• Avoid multiple handling• Link invoices to student batches• Same system for everyone
Major system improvements • Features will allow
– Entry by the provider– Viewing by the provider– Entry/billing through the local Branch– Student profiles/records to be drawn up– Exam results per module– Certificates and Transcripts– Reporting – But this also requires people to follow process
What we expect from Branches and Training Providers • All providers to follow the process and the new
Training Manual• All providers to register the FULL information
and make FULL payment• Queries to be limited to the named email
contacts and to be put in writing • Reinforcement by Branches on this process
Education Processes – ‘Must Dos’ on Student Registration and Certification• Follow the Training Provider Guide and Flowchart• Give early warning to CILT that new students are
about to come on stream• Provide all registration details according to the
new system as soon as the students start• Pay all fees at the beginning – no payment on
time means that there is a penalty fee per student of £30 and certificates are withheld
Education Processes – ‘Must Nots’ on Student Registration and Certification• Send in student information in one big batch –
separate your information by course/level and student intake
• Give incomplete information – you will not be able to save the records (spreadsheet solution)
• Send in requests for moderation and certification with little notice
Education Processes – ‘Must Nots’ on Student Registration and Certification
• Take the approved processes out of sequence• Pay for the students that have finished the
course rather than those that registered at the start – Review of any outstanding students and then penalties will be charged. Note late fees policy.
• Delay on raising queries
Registration and Certification Process
• ‘Kit’ made up of– Flowchart explaining the overall process – 17 steps – Guidance notes– Standard Reports– Linked to Memorandum of Understanding – Standardised Pricing per student/per cohort
Qualification update • Intro Cert running since 2011• Certificate (now inc syllabus) available from 2012• Diploma launched June 2014 with modules
released June/July ready for use Sept 2014 • Advanced Diploma – 2014/15 for development • Modular offer in place for I/Cert, Cert and Dip• Accreditation of degrees and postgraduate/
Masters qualifications
Accredited Degrees
IndustryBolt ons
Intro Cert, Cert and Dip
Making CILT Education Flexible
Groups of Units
Stand Alone Units
Adv Dip Degrees
Full Award
CPD attendance
only
IndustryBolt ons
Full Award
Country specific option to require study of additional units to meet Government/National Qualification Framework needs
2011 International Intro Certificate in Logistics and Transport
Syllabus Content – 2 + 2 format minimumUnit Type Title Unit ReferenceMandatory Introduction to Logistics M1-L2
MandatoryIntroduction to Customer Service and Marketing
M2-L2
OptionIntroduction to Freight Transport Services
O1-L2
OptionIntroduction to Passenger Transport Services
O2-L2
OptionIntroduction to Warehousing and Inventory
O3-L2
Option Introduction to Purchasing O4-L2
OptionIntroduction to Planning and Operation of Freight Transport
O5-L2
OptionIntroduction to Planning and Operating Passenger Transport
O6-L2
2012 International Certificate in Logistics and Transport Syllabus Content – 2 + 1 format minimum
•
•
Unit Type Unit Reference
Title
Mandatory M1-L3 Business Theory Mandatory M2-L3 Business Application And choose one of the following: Option O1-L3 Warehousing Option O2-L3 Inventory Option O3-L3 Passenger Transport Operations Option O4-L3 Procurement Option O5-L3 Freight Transport Operations Option O6-L3 Not applicable Option O7-L3 Supply Chain Operations Option O8-L3 Transport Planning Option O9-L3 Green Logistics Option O10-L3 Global Logistics Option O11-L3 Port Operations
2014 International Diploma in Logistics and Transport Syllabus Content: 1+1+2 or 1+2+1 format (flexible) minimum
Unit Type TitleMandatory Management in Logistics and Transport
Elective Supply Chain ManagementElective Transport OperationsElective Transport Planning
Optional InventoryOptional Movement of GoodsOptional Movement of PeopleOptional Production PlanningOptional Retail LogisticsOptional Sourcing and ProcurementOptional Transport Planning TechniquesOptional Transport and SocietyOptional WarehousingOptional International Business/Global LogisticsOptional Project ManagementOptional Supply Chain Flow PlanningOptional Supply Chain Network Planning
2006 International Advanced Diploma in Logistics and Transport
4 units mandatory (to be updated during 2014/15)
•
•
Zoe RobertsEducation
Administrator
Volunteers
Who’s Who in Education
Accounts and
Invoicing
Other Committee dealing with
audit, finance,
governance.
Membership standards
Secretariat Education Support
Ability to elevate issues of concern/quality control/finance/governance and audit
IESC Committee
(Kevin Byrne)
Jon Harris IPDC
+44 (0) 7881 805 952
Registration and
Certification
[email protected] Greg Mulvey
Julia Olan [email protected]
SLA with
CILT Ireland
We are here to help
• Education Strategy and new initiatives• CPD• Product development including updated
qualifications• Student database• Accreditation and database • Quality Control, credit control, account
management • Examination scores • Final approvals of passed students• Sub-consultant management (moderation,
accreditation, course development)• Any queries not covered routinely via CILT Ireland
• Student Registrations
• Student Certification
• Billing and invoicing
• Credit Reports
• Financial reporting on education revenues
CILT Ireland – deals with - Jon Harris, IPDC and Education Administrator – deal with
What you can expect from us • Better turn around times – 28 days max• Easy communication – using• [email protected] for registration/certification• [email protected] for finance• [email protected] for all specific
queries/guidance/training/product development • [email protected] for routine enquiries • Final decision rests with IPDC and can be elevated
Products and Professionalism –
Case Study – CILT Australia
Professional Development Frameworks and Short Course
Development
Andrew Stewart FCILT
Chairman
Chartered Institute of Logistics and Transport (Australia) Malacca
June 2014
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Australia.....
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Population 23 Million
Area: 7.7 million Sq Kilometres
Freight and Logistics ≈ 14.5% of GDP and
Passenger Transport employment ≈
240,000
CILTA Membership =1400+
Australia.....
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Australia is a CILT Territorial
Organization (TO)
• 8 State Chapters and 3 Regional
Chapters
• A national management committee
• A national education committee, and
• a ‘lean’ national HQ executive
secretariat
Developments over the last two yearsRigorous approach to Professional Development• Creation of Certification Assessment for Major
Educational Programs• Creation of Recognition Assessment for short
programs• Creation of a Points framework for Continuing
Professional Development (CPD) ie, for activities, seminars, conferences etc
• Development of specialist Professional Development Programs (PDPs)
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Transport and Logistics Industry Professional Standings
CILT Australia participates with several associations in the delivery of the industry standings of
CPL – Certified Professional Logistician,CTP – Certified Transport Planner.
And the newly created……
CPP – Certified Passenger Professional which is a CILTA product.
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CILTA - Certifies Major Educational Programs
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Certified so far:2 – Masters Degree Programs3 – Undergraduate Degree Programs1 - Graduate Certificate Program1 - Diploma Program
Certification – Starts with Institute Certification Application, then site and library inspection, staff and student interviews, and application assessment report is written.
CILTA – Recognizes Short Educational Programs
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24 Short Courses Recognized and Continuing
So far recognized short courses have been 1 – 4 days in duration. Delivery is by face to face, online, remote, or a combination
Recognition: Starts with an Institute/Provider filling in a Recognition Application, then the course application assessment against evaluation criteria is undertaken.
Continuing Professional Development Points (CPD)
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Completion of Higher Level education programs assists with Membership Level Determination
Short courses can earn CPD points as can CILTA events, webinars, seminars , etc. Completion of major programs. whist a CILT member, also earns CPD points
Continuing Professional Development Points (CPD)
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Points Framework and Calculator was designed for assessing CPD points that re gained for :TrainingActivitiesPublicationsRelevant other Memberships, andAwardsRequirement 60 CPD points per 3 years irrespective of Membership Grade. (This points level will change gradually)
Professional Industry Standings
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In Australia the Industry Standings of:Certified Professional Logistician (CPL) and Certified Transport Planner (CTP) can be delivered through CILTA and other Industry Associations,
The New Industry Standing of Certified Passenger Professional (CPP) has just been launched.
Certified Passenger Professional
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The New Certified Passenger Professional (CPP) standing requires a points balance of:
Senior Experience Formal education supplemented with, publications, articles,short courses,other passenger association memberships, and industry awards and acknowledgements.
Professional Development Programmes
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CILTA Recognized Professional Development Programmes are: - Constructed from themed modules from Recognized Short Courses :
- Duration from 2 to 6 days face to face or online equivalent
- PDPs have a significant assessment task, eg major case study, assignment, exam
CILTA Recognized Short Course Modules
CILTA Certified Large Program Modules
M1
M2M1
M2
M3
M4
M5
M6
M3
M4
M5
CILTA Professional Development Program
(PDP)
PDP M1
PDP Construction
PDP M2
PDP M3
Statistics: Webinars
Launched at the end of 2012
Webinars held in the last 2 years: 30
Average number of attendees: 25
For previous topics visit:https://www.cilta.com.au/page-webinars
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Statistics: Mentoring
Total Mentoring Pairings to date: 28
Utilises experience of FCILT and CMILT Members as Mentors
Designed to be a 6 month relationship with suggested meetings every 2 weeks.
Mentee Starter Pack provided to help with session planning and conversation starters
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CILT Australia
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A DRAFT Course Directory is Developed
and
Populating a matrix of skills training for Australia
Strategising for the Future
• Update on the CILT International Professional Development Strategy
• The direction we need to take – lessons learnt over the last 2 years
• Fitting in with the future CILT global strategy• Preparation and guidance for the workshop
session – having your say
Professional Development StrategyCatering for Lifelong Learning
Initial Professional Development
Continuing Professional Development
• Growing Membership• Qualifications/accreditation• Choice• Flexibility• Accessibility • Resources
• Retaining Membership• Qualifications/recognition• Technical development• Events • Lifelong learning• Resources
The pillars of our Professional Development Strategy
Process
Professionalism
Pricing
Product
Profile
PD Strategy
*** ****
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Workshop sessions ‘Speed’ Workshop SessionsThree key workshop topics each lasting 15 minutes each with a facilitator on each table.Key topics are:
(1) Gaps in professional development and learning that the CILT can fill (2) Recognising how people learn (3) Focus for the future
• •
Speed Session 1 Gaps in professional development and learning that the CILT can fill
• Which industry sectors need more training, education and CPD in your country?
• How can CILT fill the gap?
Speed Session 2 Recognising how people learn
• What methods of learning and training are most successful in your own country?
• How should CILT respond to the demand for online and ‘e’ methods of learning – whilst keeping our high standards?
Speed Session 3 Focus for the future
• Where should CILT International put their focus over the next 12-18 months?
• Which education tools do you think are needed most to support this?
A Big Thank You • Thank you for your ideas and input• A summary of your ideas and vision will be
reported in the main Convention meeting tomorrow morning
• Please visit the stand or stay behind to see the Education Team
• CILT Education Desk will be open until 6 pm tonight and open again at 730 am tomorrow
• Education Desk at MITC Weds/Thurs
Contact Details – CILT International • Jon Harris• International Professional Development
Co-ordinator• [email protected]• Tel +44 (0) 7881 805 952
• Zoe Roberts • Education Administrator• [email protected]