# 004 2011 June

IDENTITY’S The Traveller T IPS N EW S AN D IN F OR M AT ION ABO UT

T RAVEL AND ED U C AT ION IN I SR AEL

Identity Travel Scores High on the First Half of 2011 Customer Satisfaction Surveys

Who Says You Can’t Win Them All? This week Identity Travel revealed the results

of a study that reflected all customer satisfac-

tion surveys completed by tourists who par-

ticipated in Identity’s Educational Tours

during the first half of 2011.

Perhaps the most dramatic revelation is that

100% of our customers said their overall sat-

isfaction was high and that they would

recommend the tour to their friends. The cus-

tomers also were unanimous in their opinion

that the tour was spiritually moving.

The survey revealed that of the customers

who participated in Identity’s current events

on-tour workshops, 80% agreed that the

workshops contributed to their understanding

of Israel today.

“Our goal is to provide 100% satisfaction and

we work very hard at ensuring that

our customers get the best value for

their money.” said Eran Kolran,

Director and Co-Founder of Iden-

tity Travel, “It is heart warming to

know that our endeavors to provide

the most enriching tours are appre-

ciated by our clients.”

Reggie Tamesis, a tour leader for the

Community Church of Luxemburg said:

"The experience in Israel arranged by Identi-

ty Travel gave me a better perspective of the

country and its people. The price is very rea-

sonable! Our trip was also enriched by our

guide and bus driver, a further example of

their professionalism. This trip could not be

any better !”

SITE of the WEEK The“Belle Ofri” Tourist Center, in the farming community of Kidmat Zvi, is built

as a reconstructed Roman-age village, including all major components: an oil press,

granary, wine press, clay oven, wells and a restaurant constructed in the same manner

that the farmers in Talmudic times used to build their homes. The village is surround-

ed by greenery – fruit groves, vineyards, a vegetable garden and more. In the summer,

visitors harvest Shiraz grapes from the vineyard and stomp them in the reconstructed

wine press. In the fall, visitors pick olives from the grove and make olive oil using the

most ancient method, in the late spring visitors learn how the ancients cut the wheat

and turned it into flour and prepare cheese from the milk of the goats.

SITE of the WEEK

Pg. 1

Wine Tasting Tours

Pg. 2

Muslim Night Journey

Pg. 2

Www.IdentityTour.com

My overall satisfaction with your service is high. I would

recommend you to my …

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The tour was spiritually moving

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

A tour of Israel's winer-

ies will take you across

the country, from the

green pastures of the

Golan

Heights

and

moun-

tainous

Galilee through the ur-

ban heart of Israel to the

vast plains of the Negev

where innovative tech-

nology is miraculously

turning desert ground

into lush vineyards. At

Identity Travel we look

out for new trends and

are always happy to cus-

tomize special interest

tours for our customers.

The wine tour was a

success, and we

encourage our

customers, new

and old, to con-

sider it.

It is often a cli-

ents "dream itinerary"

that allows us to see Isra-

el from a new angle and

provides us with a new

reason to appreciate this

small stretch of land. In

this respect, we are eter-

nally grateful to our

customers.

Letter From the Founders:

Wine Tasting and Other Dreams We are always happy to customize special

interest tours for our customers.

We have recently joined one

of our tour groups for a wine

tasting tour of Israel. Israel

was a wine empire in ancient

times and some of its leading

wineries date before the es-

tablishment of the state. In

recent years Israel's wine

market has experienced a

boom of boutique vineyards

and wineries that are winning

awards in the top internation-

al wine completions.

The rise of the wine market

has also created a new tour-

ism new to Israel:

Innovative technology

is miraculously turning

desert ground into lush

vineyards. ” “The administrative service

we got from this travel

company was consistently

warm, responsive to our

requests and they were eager

to give us satisfaction.

We received far far more than

we expected! Bravo!"

Pastor Tim Heijermans

OUR CUSTOMERS SPEAK TESTIMONIAL

Lailat al Miraj: The Night Journey

For Muslim citizens of Israel will mark a Lailat al Miraj next week,

one of the most significant events in the Islamic calendar that

stands in the heart of Jerusalem’s controversy.

It is the commemoration of the Night

Journey that, according to Islamic

tradition, the prophet Muhammad

took during a single night around

the year 621 B.C.E. It has been

described as both a physical and

spiritual journey. In the voy-

age, Muhammad travels on

the mythological steed,

Buraq, to "the farthest

mosque" (associated with

Al-Aqsa mosque atop

Jerusalem’s Temple

Mount) . There, he leads

other prophets in pray-

er. He then ascends to heaven

where he speaks to G-d, who

gives him instructions on

the number of times to

offer prayers each day.

A PICTURE IS WORTH A THOUSAND WORDS

Mount Arbel (Hebrew: הר ארבל ) is a mountain situated in the Lower

Galilee near Tiberias in Israel, with high cliffs and spectacular views of

the region that span from the Sea of Galillee to Mount Hermon. The site

also includes trails to a cave-fortress and ruins of an ancient synagogue.