identity governance
TRANSCRIPT
DIGITALinspiration
WELCOME
VARIOUSsubjects
DIFFERENTpresenters
35 + 10minutes
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IGA Introduction1
2 Today’s IGA challenges
3
4
Benefits & limitations of ClearSkye
5
Use cases
What We’ll Cover Today
AGENDA
6
Takeaways
Questions
The panel
TJ GryziecJørgen Papadopoulos
Identity & Access
Chief Product Officer, Clear SkyePartner, DevoteamPaul Walker VP of Product, Clear Skye
Today's challenge with traditional IGA
Executive Manager Employee
• Too costly solutions • Long time to value
• Just more processes …. lacking business
process alignment
• Challenging and demanding implementations
• Becomes an IT project instead of business
transformation projects
• Yet another new tool• More training …..
Implementation project
8
Operate
Identity Lifecycle Management
Access requests
Integrating with target systems
Desired state model
Dashboards & reporting
Role management
Access review
Explore Build
› Monitoring› Release , Change› Collect
requirements
Operating
› Role management› Training
Train
› Build/Test› Integration› Migration
Build/Test
› Governance› Processes› Mater data› Reports
Basic
› Architecture› Delivery method› Rollout plan
Roll-out plan
› Workshops› Master data› processes
Gap-analysis
› Charter, team› Ambition, use cases› Stakeholders› Kick-off
Establish
› Hypercare› Bug fixing› Incident Mgmt.
Go live
Use cases
1
2
3
4
5
6
7
Life Cycle
Clear Skye IGA provides the full set of Identity Governance capabilities without the baggage inherent in stand alone governance solutions.
YOU GETAccess RequestWithout a new set of interfaces to train your staff on
YOU GETAccess ReviewWithout another silo to integrate into existing IT processes
YOU GETWorkflowManagementWithout the need to learn a new workflow language
IGA CAPABILITIES
YOU GETIdentity LifecycleManagementWithout the need to manage new infrastructure
There is now a better way to IGA on ServiceNow
Automated Process
Manual Process
Clear Skye removes the need
Customers Vendors Managers Employees Contractors IT Staff Auditors
Mainframe Infrastructure SaaS Mobile Devices Directories Applications
Service PortalWorkflowReporting
ServiceNowGRCSecurity OperationsHR Service Delivery
Identity Governance
Access RequestsAccess ReviewProvisioning
AnalyticsApplication CatalogOnboarding Policies
for costly and brittle integrations
ABOUT CLEAR SKYE
Better together - ServiceNow ecosystemIT
Incident
Change
Release
Problem
Request
ServicePortfolio
Vendor Mgmt
ContinualImprovement
IT ServiceManagement
Core PlatformCapabilities
Flow Designer
Reporting &Analytics
IntegrationHub
Service LevelManagemen
t
Assessment/Survey
ManagemenKnowledge Catalog/
Requests E-Signature LocalizationCMDB
(ConfigurationManagement)
Benchmarks
DataCertification
DecisionTables
SkillsManagemen
t
Scheduling(On Call
Rotation)
MachineLearning
AdvancedWork
AssignmentSelf Service Remote
Tables EncryptionIDR
(InstanceData Repl)
IT OperationsManagement
IT AssetManagement
EnterpriseDevOps
SecurityOperations
Governance,Risk &
Compliance
App Portfolio
Demand
Resource
ProjectPortfolio
Agile Dev
Test Mgmt
FinancialMgmt
IT BusinessManagement
CustomerService
Field ServiceManagement
Onboardingand Transitions
RiskManagement
SW AssetManagement
ChangeAutomation
SecurityIncident Field Service Case &
Knowledge
Policy &Compliance
HW AssetManagement SAFe Vulnerability
Response Cost Mgmt Community /Forum
PublisherPacks
DevOpsInsights
ThreatIntelligence
AuditManagement
PlannedMaintenance
EmployeeDocument
Normalization& Content
One ClickAudit
TrustedSecurityCircles
Vendor RiskManagement
AssetManagement
EmployeeService Center
HR ServiceDelivery
Onboarding Finance CloseAutomation
OffboardingReconciliation
and FluxAnalysis
EmployeeTransition
ERP RoboticsLibrary
FinanceOperations
Management
Discovery
ServiceMapping
Event Mgmt
OperationalIntel
CloudManagement
Cloud Insights
CustomerCase &
Knowledge
Major IssueResolution
Communities
TargetedComms
ContinualImprovement
ProactiveOperations
Facilities
Legal
Marketing
Supply Chain
ProductOperations
CustomApplication
EnterpriseService
Management
Customer Service HR Finance Other
Focu
s on
IGA
cap
abili
ties
Traditional IGA Stack(On-Premises or Cloud-hosted)
End-User Portal
Admin Interface
Forms Engine
Reporting Engine
Workflow Engine
Scheduler
Middleware
Application Server
Database
Operating System
Memory
Network / Firewalls
Virtualization
Server Infrastructure
IGA on IaaS
Access Request
Access Reviews
IGA Business Processes
Identity Warehouse
Desired State Model
Entitlement Warehouse
Connectivity & Integrations
End-User Portal
Admin Interface
Forms Engine
Reporting Engine
Workflow Engine
Scheduler
Middleware
Application Server
Database
Operating System
Memory
Network / Firewalls
Virtualization
Server Infrastructure
IGA on PaaS
Access Request
Access Reviews
IGA Business Processes
Identity Warehouse
Desired State Model
Entitlement Warehouse
Connectivity & Integrations
End-User Portal
Admin Interface
Forms Engine
Reporting Engine
Workflow Engine
Scheduler
Middleware
Application Server
Database
Operating System
Memory
Network / Firewalls
Virtualization
Server Infrastructure
Access Request
Access Reviews
IGA Business Processes
Identity Warehouse
Desired State Model
Entitlement Warehouse
Connectivity & Integrations
IGA
Cap
abili
ties
IGA
Sol
uti
on B
uild
ing
Blo
cks
Understand your benefits and limitations
As a ServiceNow customer• Infrastructure is ready• Solution building blocks are ready• Scalability & security is already there• Master data (AD, HR) is probably ready too• Security processes can be there too• Enterprise processes can be there too
Benefits• Quick time to value• Faster and low risk implementations• Lower cost projects• Easy integrations to business processes • Becomes a truly integrated part of Security• Inherits all new Now functionality• Same UX and less training• Focus on business value, not IT
Limitations• Limited to ServiceNow customers• Limited available connectors• Early days development community
Takeaways
QuestionsGovernance is still important; you must get it right from the start. ServiceNow makes it easier by aligning to exiting business processes.
Minimize complexity and use effort on the IGA capabilities. Avoid spending to much effort on the pluming work. ServiceNow provides a great set of Solution building blocks.
Focus on time to value - Ensure you don’t start from scratch – use standard (Out-of-the-box) functionality and onboard one capability at a time.
Three takeawaysWhat do you think will be your biggest IGA challenge ?