IBM Commerce

IDC Reports:Uncovering the Value of IBM Sterling B2B Integration Services

In the summer of 2015,IDC talked to IBM clients – ranging in size and industry – to find out how IBM Sterling B2B Integration Services improved their operations and business.

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Across the US and UK

500 to 400,000 employees

Consumer goods, retail, manufacturing, food products, electronics, and higher education

Study surveyed broad mix of organizations:

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Desire for cost-effective, scalable B2B platform to support their business and partner ecosystem. Why?

Although different, they had one thing in common:

Minimize staff burden in supporting B2B operations

Create flexible, automated operational processes

Foster agile foundation to grow partner ecosystems

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Growth is what they wanted, and growth is what they’re getting...

Before IBM Sterling B2B Integration Services

With IBM Sterling B2B Integration Services

B2B suppliers & customers B2B transactions per month(000)

631

240

1,010

678

More suppliers

More customers

More transactions

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What makes these benefits possible?

Lower cost of IT infrastructure $153k yearly

Higher user productivity (via risk mitigation)

$436k yearly

Optimized staff efficiency$687k yearly

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“[We’re] more efficient because we don’t have to worry about the technical parts of mapping – three people are probably saving 20% of their time.”

Automation, repeatable processes, and offloading operational responsibility free up IT staff, so they can focus on innovation.

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“We are much faster to get into new markets... because IBM helps to simplify a complicated process.”

A modern and efficient B2B platform supports growth and scalability.

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“...a client would submit a wrong code, which was painful for our client service team. It happens probably 80% less now because all of that used to be done manually.”

And despite more B2B transactions, organizations experience fewer errors and problems —

shifting attention to higher-value, strategic activities.

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Now these organizations have even more in common.IBM Sterling B2B Integration Services delivers lasting value:

Payback period: 7.8 months

$1 investment = $4 benefits

308% ROI

$

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Read the full IDC report