ICT  Support  technician  Job  Description    Title:  FISW(0.5)  ICT  SUPPORT  (tariff  group  5)    Reports  to:  ICT  Director    Qualifications  /  Knowledge  /  Experience:    

•   Strong  interpersonal  communication  and  organizational  skills,  ability  to  work  effectively  in  a  team  environment  and  with  an  emphasis  on  customer  service  

•   Proven  experience  providing  client  level  technical  support  in  a  demanding  workplace  •   Proven  expertise  supporting  both  Windows  and  Mac  operating  systems  •   Proven  expertise  troubleshooting  and  managing,  supporting  devices  on  both  LAN  and  WLAN  networks  •   Excellent  knowledge  of  Microsoft  and  Apple  operating  systems  and  software  •   Experience  in  a  school-­‐based  instructional  technology  setting  •   Preferred  formal  technical  vocational  experience  or  equivalent  qualification  •   Fluency  in  English  

   

Job  Goal:    •   To  promote  and  support  use  of  the  ICT  and  associated  resources  and  services  at  FIS.  •   Advocate  for  and  enable  the  appropriate  and  integrated  use  of  technology  throughout  the  school.  

 The  duties  of  the  position  will  include  but  will  not  be  limited  to:    

•   Provide  timely  and  professional,  client  level  technical  support  for  our  FIS  community.  •   Collaborate  as  a  team  member  on  technology  initiatives  and  projects.  •   Maintain  a  commitment  to  continual  self-­‐improvement  through  regular  professional  development  

opportunities.    •   Respond  to  Web  Help  Desk  service  requests  and  maintain  accurate  task  log.  •   Maintain,  support  and  repair  technical  equipment,  including  desktops,  laptops,  printers,  SMART  Boards,  

projectors,  A/V  equipment  and  peripherals.  •   Install  and  deploy  new  equipment,  and  perform  hardware/software  upgrades  and  installations.  •   Maintain  computer  hard  drive  images  and  regularly  re-­‐image  machines.  •   Maintain  accurate  inventory  database.  •   Managing  positive  relationships  with  our  technical  support  providers  and  vendors.  •   Research  equipment,  software  or  other  solutions  and  recommend  improvements.  •   Actively  participate  in  online  forums  and  list-­‐serves  in  support  of  FIS  technical  and  strategic  goals.  

   

Does   not   disclose   to   any   third   party,   unless   in   furtherance   of   the   responsibilities   inherent   in   the   position,   any  information  acquired  in  the  exercise  of  the  appointee's  duties.      Agreed  and  approved  by  Betriebsrat  18  June  2013              O:\JOBDES\Non-­‐Teaching  Staff\ICT\ICTSupportTechWS_PS_  BR13.doc