icts in support of knowledge management
DESCRIPTION
Summary of Nadejda Loumbeva's work experience in knowledge management as at the end of 2007.TRANSCRIPT
![Page 1: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/1.jpg)
Communication Communication Technologies in Support Technologies in Support
of Knowledge Sharing of Knowledge Sharing and Managementand Management
Experiences ranging across:Experiences ranging across:•Countryside AgencyCountryside Agency
•United Nations Office on Drugs and CrimeUnited Nations Office on Drugs and Crime•United Nations World Food ProgrammeUnited Nations World Food Programme
•IFRC/RCIFRC/RC•OtherOther
October 2007By Nadejda Loumbeva
![Page 2: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/2.jpg)
Overview
Who Am I? Experiences Questions
![Page 3: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/3.jpg)
Who Am I?
Nadejda Psychology Human-Computer
Interaction IOs Technologies and … People, Business
Processes and Organisational Goals
![Page 4: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/4.jpg)
Countryside Agency (Natural England) Natural England works in Britain for people, places and
nature to conserve and enhance biodiversity, landscapes and wildlife in rural, urban, coastal and marine areas.
2002 Three Learning Networks KM using ICTs Lessons learnt:
Facilitation is key. The ICT solution is … NOT so important.
![Page 5: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/5.jpg)
Lessons: Five Enablers for Managing of Knowledge Using ICTs Allow for learning to emerge from within the
knowledge community Manage the distinction between information and
knowledge Create conditions for sharing of and learning from
both the explicit and tacit components of knowledge
Enable group learning as much as individual learning
Treat knowledge as part of action and not as a possession
![Page 6: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/6.jpg)
United Nations Office on Drugs and Crime UNODC is mandated to assist Member States in their
struggle against illicit drugs, crime and terrorism.
2005 Automated Donor Assistance
Mechanism (ADAM) Technical Assistance Project coordination
Lessons learnt: Knowledge is not in the tool. For the tool to be used, there has to be a
community.
![Page 7: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/7.jpg)
Who is he Talking to?
![Page 8: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/8.jpg)
United Nations World Food Programme
2006 – 2007 Change Management (Global Staff
Survey) Internal Communications Electronic Discussion Forum
Challenge: Channel informal talk into a constructive purpose
Lessons learnt: Business Processes are essential. Trust between management and staff is key.
![Page 9: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/9.jpg)
Aim: Connect Staff Across Geographical Distances
![Page 10: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/10.jpg)
Reality: The people and the Technology Did Not Integrate
![Page 11: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/11.jpg)
International Federation of the Red Cross/Red Crescent The world's largest humanitarian organization whose
mission is to improve the lives of vulnerable people by mobilizing the power of humanity.
2007 Support intra-organisational networks of
people with IT and ICT tools Membership Organisation
Lessons learnt: Enable bottom-up and facilitate top-down. Agree on what is an effective network. Align network purpose with organisational purpose.
![Page 12: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/12.jpg)
Other Examples
International Labour Office Knowledge Strategy Integrate knowledge with IT and HR
Partnerships Numerous Organisations among organisations Same challenges
![Page 13: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/13.jpg)
What We Talked About …
Countryside Agency UNODC WFP IFRC/RC ILO and partnerships
Thank you
QUESTIONS …?QUESTIONS …?
![Page 14: ICTs in support of knowledge management](https://reader034.vdocuments.site/reader034/viewer/2022051314/54ba9fc74a7959bd5f8b45d5/html5/thumbnails/14.jpg)
Contact Information
Nadejda Loumbeva nadejda_loumbeva(at)yahoo.co.uk00359 (0)888705424Skype: Nadia_753http://www.linkedin.com/in/nadejdaloumbeva