1

2006 SRB2006 SRB

ICTICT

::

9595881616

2

(())

3

GDPGDP73.6%73.6%

ICTICTRemote ServiceRemote Service

23002300

ICTICTICTICTICTICT

4

(())

5

20052005GDPGDP73.6%73.6%58.3%58.3%

68.9 70.5 70.7 71.8 72.773.6

24.6425.626.627.627.629.1

1.81.71.71.81.92.00

102030405060708090

2000 2001 2002 2003 2004 2005

200573.6%

55.0 56.5 57.3 57.9 58.258.3

37.2 36.0 35.2 34.8 35.2 35.8

7.8 7.5 7.5 7.3 6.6 6.0

0102030405060708090

2000 2001 2002 2003 2004 2005

200558.3%

6

20%20%

GDP75%GDP75%28%28%

GDPGDP((//////////))((15%15%))

ICTICT(Remote Services)(Remote Services)

7

WTOWTO

::

(()) (())

::

(())

::

(())

::

(())

:94.10 WTO

8

WTOWTO ::1.1. (()) : : ~~ 335 %5 %2.2. (()) : : ~ 10 ~ 10 -- 15 %15 %3.3. (()) : : ~~ 50 %50 %4.4. (()) : : ~~ 1 1 -- 22 %%((ee--bankingbanking))WTOWTO(())

Source: WTO Secretariat, 2005

9

: Education for Service Innovation , SSME, IBM Research 2006

10

BPOBPOUS$6.3BUS$6.3B20052005--2006 2006 BPOBPO37%37%, , 6363, , 23623626.7%26.7%4141//, , BPOBPOBPOBPO::

Finance and AccountingFinance and Accounting(FPO)(FPO)Customer Interaction Customer Interaction (Call Center)(Call Center)Human Resource Administration Human Resource Administration (KPO)(KPO)

India 38%China 6%Mexico 5%Ireland 5%Canada 5%Malaysia 4%Philippines 4%Russia 4%Singapore 4%

Outsourcing Destination

ITES-BPO 2003-04 2004-05 2005-06

Exports ($ billion) 3.1 4.6 6.3

Employment (No. of people in 000s)

253 316 415

BPOBPO

:India's top 15 BPO companies, Nasscom June 05, 2006

11

IT

()

IT

Business Week, 2003

??

, ,

!!

12

ICTe-banking

13

((]]

14

::((////))((23002300))

15

::

ICTICT

ICTICT

ICTICT

16

::ITIT(B(BCCBBBB))::ITIT(())::ITIT(())::ITIT((//2424//))

17

(1/2)(1/2)((ITeSITeS, IT, IT--enabled Servicesenabled Services))::ICTICT((Remote ServicesRemote Services))

ICTICT

(ITeS)

Services via IT, SvIT

IT as a Service, ITaaS

18

Services via IT, Services via IT, SvITSvIT

19

: : LanguageLine+SkypeLanguageLine+SkypeSkypeSkype VoIPVoIPLanguageLineLanguageLine150150

VoIPVoIP

, ,

24Hr

Skype VOIP

20

::HeyMathHeyMath

////

HeyMathHeyMath

PowerPointPowerPoint

21

:VISICU:VISICU VISICUVISICU((www.visicu.comwww.visicu.com))(EICU)(EICU)

20002000ICUICU25%25%180018002006.04.052006.04.05NASDAQNASDAQ7.57.5((2006.8.82006.8.812.4512.45))

22

IT as a Service, IT as a Service, ITaaSITaaS

23

: Google: GoogleGoogleGoogle

GoogleGoogle

Google Google 25254545

2004200488NASDAQNASDAQ1,3001,300

24

: : iTunesiTunesiPodiPod(PC/(PC///))iPodiPod

iPodiPodiTunesiTunesCDCDiPodiPod(()) iPodiPod

2004Q1 2004Q1 iPodiPod73.373.32005Q12005Q1458458525%525%10001000

2005/03/01 2005/03/01

25

::salesforcesalesforceSalesforceSalesforceASPASPSaaSSaaSon demand CRMon demand CRM18,70018,7003535

200520051.71.77M7M

IDC 2005IDC 200588SalesforceSalesforceon demand CRMon demand CRM49.5%49.5%

GartnerGartnerrich clientrich clientSaasSaas/on demand/on demand20122012

web serviceweb serviceASPASP

http://www.salesforce.com/

26

: : NTT NTT DoCoMoDoCoMo200420044,8444,8441.11.1((92.792.7))1999199922ii--modemode9%9%

200220022,1692,169

20012001 3G3G200520051,1001,100

2004200420052005404022

IT NFC E-Mail

JAVA

Blogs

27

(SvIT) (ITaaS)

IT , I T

IT , IT

Domain Know-how (ICT)

IT + People( IT )

IT itself( IT )

ICT IT

LanguageLine+Skype GoogleHey Math iTunesVISICU SalesforceEnglishtown.com Skype

FlickrDoCoMo

(ITeS)

(Digitized and Remote Services)(Economy of Scale Services enabledby Innovative Model)

http://www.salesforce.com/

28

ICT ICT SvSvITIT

X X X

ITaaSITaaS

X X X

Comm

on Services

ICT ICT PaymentSecurity

Transaction

Single Sign-on

Remote Back-up

User Community

Information/ContentExchange

29

::BPOITESICT

1. KPO()2. FPO (Finance)()

BPO

ICT(Ubiquitous Network Society)

(web 2.0) ICT)Google Map, GPS, Wi-Fi combining things

to make new things

ITICTService via Taiwan

30

ICTICT(())

31

GoogleGoogle: : ICTICTGoogleGoogle25254545GoogleGoogleICTICT

((GoogleplexGoogleplex))GoogleGoogle

GoogleGoogle

GoogleGoogle

PDAPDAGoogleGoogleICTICT

ICTICT

32

B2C ICTB2C ICTWeb 1.0Web 1.0((PresentationPresentation)) Web 2.0Web 2.0((ServiceService))

Web as a PlatformWeb as a Platform

Software as a Service Software as a Service ((SaaSSaaS))

33

Web 2.0Web 2.0CCommunityommunity

Social ComputingSocial Computing

CContent Collaborationontent Collaboration

WikiWiki, , FolksonomyFolksonomy, , BlogBlog

CConsumer experienceonsumer experience

AJAXAJAX

CCross Serviceross ServiceAPIAPI

mashupmashup

Web Service, RSSWeb Service, RSS

http://www.salesforce.com/

34

Web 2.0 Web 2.0

VISICU iCASH LanguageLine+SkypeBPO HeyMathFPO Englishtown KPO Call Center B2B Hub(/)Yahoo Skype AOL Flickr PChomeCNN MySpaceGo GoogleezTravel ETC AmazonHotelbook MOD eBayiTunes WebTV Craigslist

(/) Wikipedia() YouTube ()

Web 1.0 Web 2.0

SvIT

ITaas

ITeS

35

B2B ICTB2B ICT

B2BB2B ICTICT((Web ServicesWeb Services))

((EndEnd--toto--End IntegrationEnd Integration))GartnerGartnerEnterprise Service BusEnterprise Service BusB2BB2BICTICT

36

ICTICT(())

37

(solution service)(solution service)(Platform Business)(Platform Business)

2005/4

38

(1/2)(1/2)

FIND, 2005/08

//////PDAPDA////((////))SeamlessSeamless

UU--SocietySociety

39

(2/2)(2/2)

Integration Gap Net Community

System OEM() &

&

Fuji film, Arch, JSR()

Canon, Nikon(TFT)

, , ,

( film)

Sharp, , TMD,

Sharp, Sony,, ,

Wal-Mart, K-Mart, BestBuy, Dell, HP

Corning, TI

BenQ, Teco, Sampo

ChiMei, HanStar

SAMSUNG,LG, Philips

SAMSUNGLG, Philips

Philips, Thompson

FIND 2004/12

B to C

Service Platform

SONY, , Aplix, Access

NOVA, MORA, , ASKUL, Nifty Biglobe

, CYBRID, NTTDocomo, JustSystem

MS, SUN, Oracle, Verisign,

Apple

AOL

E-Coopration

SAMSUNG

NOKIA

((&&///OEM//OEM/) ) ///B2C/B2C////

40

Proof of ConceptProof of Concept((POCPOC))

(e-Learning)

(Digital Community)

(Medical Info Sharing)

(Digital Home)

(Mobile Multi-use)

(Digital Mobile)

ICIC

((..)..)

OneOne--StopStop

FIND, 2005/4

41

ICTICT1.1. ImageImage2.2. Proof of ConceptProof of Concept3.3. eTaiwaneTaiwanG2B2CG2B2C Best PracticeBest Practice

ICTICT

42

ICTICT::Common Service Common Service

ICTICT

ICTICT//

43

ICTICT# 12 1 2 3 TV IPTV

4

5

6

7

8

9 CRMERP

10

11 12 /

44

ICTICT# 12

ICT

1 102 73 IPTV 104 115 116 5

7

6

8 79 10

10 1111 412 6

45

ICTICT

()

((,,))

((,IPTV,IPTV,,))

46

vsvs ??IfIf, , ??IfIf, , ((Why TaiwanWhy Taiwan?)?)

vsvs ??IfIf , , ? ? If If , , ? ? ??

vsvs ??If If , , ? ? If If , , ??

47

vsvs

vsvs

? ?

vsvs

ClusteringClustering

Leverage Leverage

Umbrella Umbrella

Cost Down Cost Down

Leapfrog Leapfrog

IncubationIncubation

Com

mon

Service

ICT

48

1.1.

2.2.ICTICT

ICTICTICTICT

3.3. -- ICTICT

49

ICTWTOBPOUS$6.3B::(1/2): LanguageLine+Skype:HeyMath:VISICU: Google: iTunes:salesforce: NTT DoCoMo:Google : ICTB2C ICTWeb 2.0 Web 2.0 B2B ICT(1/2)ICTICT:Common ServiceICTICTICT