#ICMIchat Insight: How 3 Trends Will Shape the Contact
Center this Year
Highlights from the January 17, 2017 #ICMIchat
This chat was Inspired by Brad Cleveland’s recent article: 3 Trends Shaping a New Year
1.Mainstreaming Chatbots
2.Supporting Those Who Serve
3.Effective Personalization
Q: What are some ways companies can use
chatbots to improve the customer experience?
Q: How does the human (agent) role in customer
service change as technology advances?
Q: Who should come first: employees or customers? Why?
Q: How can the contact center best
leverage data to personalize the
customer experience?
Q: Have you recently experienced
personalization as a customer? What was that experience like?
Q: Is there a trend on your radar that we
didn’t discuss?
Join us every Tuesday at 1pm ET for #ICMIchat
Just follow & use the hashtag to join us!
More info: http://bit.ly/ICMIchat