ica11 - student workbook connect internal hardware
TRANSCRIPT
Vocational Education and Training Training Toolbox Series
Student Workbook ICA11v1.0 Information, Digital Media & Technology
Cert. 1, 2 & 3 ICA10111, ICA20111, ICA30111
Connecting Internal Hardware Components
Sections 1—3
Copyright2012 EdSonic Publications Pty Ltd PO Box 975 COWES VICTORIA 3922 All rights reserved. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of EdSonic or an authorised representative. Authored by Robin Lick
PUBLISHED IN AUSTRALIA
STUDENT DETAILS Student Name
Student Mailing Address
Student Email
Student Contact Telephone Number
Teacher/ Trainer Name
School/Training Organisation Name
WORKBOOK SUBMISSION
DATES
INTRODUCTION This workbook contains activities made up of questions, tasks and research projects. All the activities are aligned to the various ‘Student Manuals’ that make up the ‘Connecting Internal Hardware Components’ series. A Research activity will request the student to gather information from various sources to support what you have learnt through the manuals. A Task is an activity that would require you to create, develop or report on certain subjects, processes or procedures related to the subject matter being taught in each of the manuals. A Question activity will ask you to answer a series of questions to test your knowledge of what was presented in the manuals. The types of activities are identified by way of the following icons.
Intr
oduc
tion
The ‘Student Workbook’ is divided into sections, each aligned to the specific manual within the ‘Connecting Internal Hardware Components’ series. REQUIREMENTS For this course you will need access to a computer and access to the internet. You will also need folders and files to store your written reports, information gathered during your research and any notes you may create. There are several times you are requested to present your folders and materials to your teacher/trainer for review and comment.
Introduction Continued
Wor
kboo
k C
onte
nts WORKBOOK CONTENTS
Connecting Internal Hardware Components Section 1 Specifying and Obtaining New Hardware Components Page 6 Connecting Internal Hardware Components Section 2 Installing New Hardware Components Page 11 Connecting Internal Hardware Components Section 3 Post Implementation Page 18
Student Workbook
Copyright 2012
6
Connecting Internal Hardware
Components
Section 1 Specifying and Obtaining New
Hardware Components
Sect
ion
One
Student Workbook
Copyright 2012
7 ACTIVITY ONE
You work within IT department.
You are required to obtain a 1 TB external hard drive.
The organisation has standardised on Western Digital as the supplier of such products. Research available drives from Western Digital and one other manufacturer, and make a formal buying recommendation based on the comparative specifications of at least two drives.
Present your recommendation to your teacher/trainer for review and comment.
Research
Student Workbook
Copyright 2012
8 ACTIVITY TWO Name ten standard components of a PC.
To do:
Task
Student Workbook
Copyright 2012
9 ACTIVITY THREE List six questions you would ask a client upon receiving a request for more storage.
To do:
Task
Student Workbook
Copyright 2012
10 ACTIVITY FOUR A client requests a TV card. The correct procedure to satisfy this request is to research the products of all the major manufacturers and pick the one with the best specifications and then obtain it according to the correct processes and procedures in your organisation. True or False? Justify your response.
?
Question
Student Workbook
Copyright 2012
11
Connecting Internal Hardware
Components
Section 2 Installing New Hardware
Components
Sect
ion
Two
Student Workbook
Copyright 2012
12 ACTIVITY ONE
Produce both a Device Manager report and a System Information Utility report for your own computer or any other computer and produce the printouts.
Present your printouts to your teacher/trainer for review and comment.
To do:
Task
Student Workbook
Copyright 2012
13 ACTIVITY TWO
Have you ever replaced a hardware component? If you have, relate your procedure and compare it with the approaches outlined above. If you haven’t, then talk to someone who has, and similarly compare their approach. Present your conclusions to your teacher/trainer for review and comment.
To do:
Task
Student Workbook
Copyright 2012
14 ACTIVITY THREE
We discussed an example of installing a new hard disk drive. Let us assume that you installed the drive but it did not work after installation. What are the most likely causes?
?
Question
Student Workbook
Copyright 2012
15 ACTIVITY FOUR What is a System Restore Point? Why would you use it?
?
Question
Student Workbook
Copyright 2012
16 ACTIVITY FIVE Name ten troubleshooting approaches when a newly installed component fails to work correctly
To do:
Task
Student Workbook
Copyright 2012
17 ACTIVITY SIX What does ESD stand for and why is it important during installation?
?
Question
Student Workbook
Copyright 2012
18
Connecting Internal Hardware
Components
Section 3 Post Implementation
Sect
ion
Thr
ee
Student Workbook
Copyright 2012
19 ACTIVITY ONE
You have just installed a new laser printer for a client. What sort of specific training would you give to the client?
?
Question
Student Workbook
Copyright 2012
20 ACTIVITY TWO
Use a search engine on the Internet and find a vendor of Asset Register software and determine the layout of its main Report. Write two line entries in that report for the removal of one hardware component (of your choice) and its replacement with another. Present your mocked up report to your teacher/trainer for review and comment.
To do:
Task
Student Workbook
Copyright 2012
21 ACTIVITY THREE
Perform a paper PIR on the component replacement you discussed in Activity Two, Section Two. This review may be factual or fictional.
Present this review to your teacher/trainer for review and comment.
To do:
Task
Student Workbook
Copyright 2012
22 ACTIVITY FOUR Clients do not need one-on-one training after the replacement of single hardware components, only after the replacement of multiple hardware components or the installation of software. True or False? Explain your answer.
?
Question
Student Workbook
Copyright 2012
23 ACTIVITY FIVE The only system that needs updating after component replacement is the Asset Register. True or False? Explain your answer.
?
Question
Student Workbook
Copyright 2012
24 ACTIVITY SIX Tick which are valid questions to ask a client in a post implementation review:
A. Is the component working to your expectations?
B. Did the time taken for the component replacement meet your expectations?
C. Would you be able replace the component yourself next time?
D. All of the above.
?
Question
Student Workbook
Copyright 2012
25
STUDENT NOTES